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Added 9 mins ago
GC
Department Manager - Gift & Home Décor – Saanich
GARDENWORKS Canada
Saanich, BC
- Full-time
We are seeking a creative, organized, and customer-focused retail leader to join our Saanich team as Department Manager – Gift & Home Décor. In this role, you will oversee the daily…
Added 11 mins ago
LC
Manager, Warehouse Operations Il
Loblaw Companies Limited
Winnipeg, MB
- Full-time
Ensure high levels of customer service through operational execution, achievement of service-level targets, and on-time deliveries.
Added 11 mins ago
LC
Store Administrator Full Time Day Greenlight Requisition
Loblaw Companies Limited
Toronto, ON
- Full-time
Be accountable for office duties as indicated by Store Manager
Added 11 mins ago
LC
Meat Department Manager Full Time Day
Loblaw Companies Limited
Bridgewater, NS
- Full-time
We’re looking for Talented Passionate Leaders with a proven record of delighting customers and growing sales. As a Manager in, you will have an immediate impact on sales and customer…
Added 11 mins ago
VC
Food Service Worker - Casual/On-Call
Vancouver Coastal Health
Sechelt, BC
- $25.82 CAD / hour
- Other
…visitors and staff. Reporting to the Coordinator and/or the Manager, Food Services, and with work direction from the Food Service Supervisor, and/or the Cook, the Food Service Worker…
Added 11 mins ago
MC
Financial Services Representative - Full Time
Meridian Credit Union
Burlington, ON
- $50,000 to $53,000 CAD / year
- Full-time
As our Financial Services Representative, you will be joining a team of highly engaged financial service professionals who are dedicated to providing an exceptional Member Experience. In…
Added 11 mins ago
HB
Assistant Manager - BOSS Store, St. Bruno
HUGO BOSS Canada, Inc.
Saint-Bruno-de-Montarville, QC
- Other
Strong customer service and communication skills
Added 11 mins ago
HB
Store Manager - BOSS Store, St Foy
HUGO BOSS Canada, Inc.
Ste.-Foy, QC
- Other
Strong customer service and communication skills
Added 24 mins ago
BC
Service Clerk - Switchboard
Brant Community Healthcare System
Brantford, ON
- Full-time
Casual, Part time and Full time positions (4 on 5 off for full time nurses)
Added 24 mins ago
BC
Registered Practical Nurse - Operating Room
Brant Community Healthcare System
Brantford, ON
- Full-time
Various schedules available (e.g. 4 on 5 off for full time nurses)
Added 24 mins ago
BC
Registered Practical Nurse - Medical B6
Brant Community Healthcare System
Brantford, ON
- Full-time
Demonstrates commitment to exceptional customer service with patients, families, staff, colleagues and community partners
Added 24 mins ago
BC
Registered Practical Nurse - Cardiology/Telemetry
Brant Community Healthcare System
Brantford, ON
- Full-time
Demonstrates commitment to exceptional customer service with patients, families, staff, colleagues and community partners
Added 24 mins ago
SS
Adobe Site Reliability Engineer – CDN & Web Performance
Staffmax Staffing & Recruiting
Toronto, ON
- Full-time
…and digital experience platform powered by Adobe Experience Manager (AEM) Edge Delivery…
Added 24 mins ago
EC
Senior Customer Success Manager, Defence
Esri Canada
Ottawa, ON
- Full-time
Esri Canada has an exceptional opportunity for a full-time Senior Customer Success Manager, Defence to join our Federal Sector team.
Added 24 mins ago
EC
Senior Customer Success Manager, Prairies
Esri Canada
AB · Edmonton, AB
- Full-time
Esri Canada has an exceptional opportunity for a full-time Senior Customer Success Managers to join our Sales team in the Prairies region.
Added 24 mins ago
S
Senior Application System Analyst
Sobeys
Stellarton, NS
- Full-time
Sobeys is full of exciting opportunities, and we are always looking for bright new talent to join our team! We currently have a full-time opportunity for a Senior Application System…
Added 24 mins ago
BA
General Sales Manager
Bruce Automotive Group
New Minas, NS
- Full-time
General Sales Manager | Bruce Hyundai New Minas, Nova Scotia | Full-Time, On-Site
Added 26 mins ago
TH
Merchandising Execution Team Associate: Full Time - COUNTRY HILLS
The Home Depot
Burnaby, BC
- Full-time
Merchandising Execution Associates (MEAs) perform in-store merchandising service activities such as merchandising projects, planogram maintenance, overhead organization, and display/signage…
Added 26 mins ago
TH
Receiving Associate: Full Time - SAANICH
The Home Depot
Saanich, BC
- Full-time
Responding to public address system announcements Requires listening for customer service calls, personal pages and general information announcements
Added 26 mins ago
TH
Overnight Freight Associate: Full Time - SAANICH
The Home Depot
Saanich, BC
- Full-time
…create a pleasant and safe shopping environment, and providing customer service as required by customer demand. In addition, most Freight Team Associates operate reach trucks, forklifts and…
Added 26 mins ago
Payroll Supervisor - Payroll
CAMH
Toronto, ON
Reporting to the Payroll Manager, the Payroll Supervisor oversees the payroll process/system, and ensures that all policies, procedures and other requirements related to the proper…
Added 26 mins ago
Strategic Sourcing - Strategic Sourcing Associate
Mohawk Medbuy Corporation (MMC)
Burlington, ON · Toronto, ON
Reporting to a Senior Manager, Strategic Sourcing or Director, Strategic Sourcing, this position is responsible for coordinating and supporting the Sourcing Team through all stages of the…
Added 26 mins ago
RM
Service Sales Manager
Rocky Mountain Equipment
Brandon, MB
- Full-time
As a Service Sales Manager, you have the opportunity to manage a team environment that supports open communication. Safety is paramount at RME and bred within our culture. Staff in the…
Added 26 mins ago
ME
Department Manager, Member Experience (Full Time)
Mountain Equipment Company
Ottawa, ON
- $48,100 to $60,200 CAD / year
- Full-time
Reporting to the General Manager, you lead and develop frontline teams, strengthen community connections, and ensure consistent execution of service and operational standards. You are…
Added 26 mins ago
CO
Administrative Assistant (By-law Enforcement)
City of Belleville
Belleville, ON
- Full-time
Reporting to the Manager, By-law Enforcement, this position provides administrative support to By-law Enforcement and ensures good customer service is provided to internal and external…

FortisAlberta

Supervisor IT Client Services (E26-185)

Airdrie, AB, Canada

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Job details

Apply by: Oct 23, 2026
Posting language: English
Posted: Oct 8, 2026

Original job description

ABOUT US
At FortisAlberta we invest in our greatest resource – our people. As Alberta’s largest electricity distribution provider, we are positioned for growth. Each day, FortisAlberta employees strive to exceed customer expectations while maintaining a focus on our commitment to safety.

APPLICATION DEADLINE: October 23, 2026

TITLE: Supervisor IT Client Services (E26-185)
DEPARTMENT: Information Technology
WORK LOCATION/OFFICE: Airdrie Kingsview
STATUS: 01 Full Time - Salaried
NUMBER OF HIRES: 1

DESCRIPTION:
Under the general direction of the Manager IT Client Services, the Supervisor IT Client Services is responsible for managing the day-to-day operations of the IT Service Desk and Deskside Services teams as well as overseeing the delivery of IT services. This includes managing actions and coordinating staff, contractors, and vendors to ensure the efficient delivery of exceptional customer service to FortisAlberta clients.
Where applicable, the Supervisor IT Client Services will assist in overseeing the security, integrity, and safety and support of FortisAlberta computer equipment and mobility devices and will assist IT management in strategic planning related to these programs. This will include the on-going development and implementation of processes relating to the management, and support of end-user computing hardware and software.

DUTIES & RESPONSIBILITIES INCLUDE (but not limited to):

Leadership:

Supervise, coach, and mentor a team of employees; this includes providing direction, expertise, and advice to employees, identifying employee training requirements, and formally participating in managing the performance of employees.
Direct and ensure the quality of work of the IT Client Services team.
Motivate and inspire team members through recognition and celebration of accomplishments and contributions.
Work closely with Human Resources to manage all elements of employee relations, including hiring, terminations, training, performance appraisals for the employee file, administering progressive discipline, and resolving labour relations issues and/or grievances.

IT Client Services:

Manage the day-to-day operations, workload distribution, prioritization, and resource planning for the Service Desk and Deskside support teams to ensure effective service delivery and achievement of service level objectives.
Lead and promote a customer-focused service culture across the Service Desk and Deskside support teams, ensuring consistent delivery of high-quality support and positive client experiences.
Review and analyze the effectiveness and efficiency of existing practices and processes to develop innovative strategies to improve performance, employee morale and customer ownership
Implement process and application changes to enhance customer service.
Accurately scope length and difficulty of tasks and projects; set objectives; break down work into the process steps; develop schedules and task/people assignments; anticipate and adjust for problems and roadblocks; measure performance against goals; evaluate results.
Act as the point of contact for all IT Client Services escalations and communications to ensure timely resolution and effective stakeholder communication.
Ensure continual improvements in IT Client Services processes and workflows, including Service Desk and Deskside support functions; develop and maintain practices and procedures within a common documentation repository.
Promote knowledge management practices and ensure knowledge articles are maintained and kept current.
Develop and maintain operational metrics and reporting to ensure service level objectives and customer experience targets are met or exceeded.
Generate operational reports and dashboards as required; monitor and manage incidents, service requests, problems, and changes that affect service delivery.
Identify and implement service/quality improvements pertaining to resource utilization, workflow processes, and customer service.
Represent IT Client Services by providing operational leadership, technical guidance, and support to internal clients and organizational projects.
Provide oversight of service requests, incidents, and operational work queues, ensuring appropriate approvals, prioritization, and task assignments.
Oversee end-user technology lifecycle activities including hardware and software evaluation and recommendations, procurement receiving and deployment processes, asset inventory and lifecycle management.
Function as an escalation point for on-call technical support with an understanding that this may require work after hours and weekends.
Special Projects and other duties, as assigned.

KNOWLEDGE, SKILLS & ABILITIES:

Excellent verbal and written communication skills include the ability to clearly present information to various audiences in both formal and informal settings.
Customer service focus with proven ability to build and sustain partnerships with all levels of employees through intuitive business insight and personal credibility; this includes the ability to make recommendations and influence outcomes.
Demonstrated ability to resolve issues by analyzing and evaluating possible solutions.
Excellent organizational and time management skills to manage multiple priorities and competing demands with tight timelines.
Proven ability to both lead and work in a team environment by providing guidance and coaching in areas of expertise; this includes effective leadership, coaching and strong team building.
Demonstrated knowledge of inventory/asset management and procurement processes, IT service management platforms, ITIL Best Practices and Break / fix processes
Extensive experience supporting enterprise technology environments including Microsoft platforms and services, endpoint management, identity and access management, business applications, cybersecurity tools, networking, and unified communications.

EDUCATION & EXPERIENCE:

Post-secondary degree or diploma in Computer Science or a related discipline plus a minimum of 7 years’ experience in enterprise IT support and service delivery and service desk technical support; an equivalent combination of education and experience may be considered.
Extensive work experience with the following:
- Microsoft 365
- Windows 11
- SAP
- Microsoft Intune (Endpoint Management) Microsoft Active Directory & Microsoft Entra IDMicrosoft Exchange \ Exhange Online
- Endpoint Security and Antivirus SolutionsNetwork technologies
- Voice, UC, and IP Telephony Technologies
- Tanium
- Experience leading/supervising technical teams is required.
- ITIL V3 Foundations Certification is an asset
- Certification in one or more of the following would be an asset:
- Microsoft Office Specialist (MOS) CompTIA A+ITIL Foundations CertificationMicrosoft Certified: Modern Desktop Administrator Associate
- Microsoft Certified: Endpoint Administrator Associate
- Industry specific customer service training / courses
- Enterprise IT Service Management (ITSM) training or certification
Experience working in a regulated environment, preferably within the electrical utility industry, would be an asset.

SPECIAL CONDITIONS:

This position will be required to provide oversight of on-call technical support resources and respond to after-hour escalations when needed.

TO APPLY TO THIS POSITION: Please submit your resume via the button below: "Apply"

We thank all applicants for their interest, however, only those candidates to be considered for an interview will be contacted.

If you receive an error message when applying, please contact the system administrator at: Recruitment@fortisalberta.com

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More about this job

Responsibilities

The Supervisor IT Client Services manages the day-to-day operations of the IT Service Desk and Deskside Services teams to ensure efficient service delivery. This role involves leading staff, coordinating vendors, and overseeing end-user technology lifecycle activities including hardware and software deployment.

Requirements

Candidates must have a post-secondary degree or diploma in Computer Science or a related field and at least 7 years of experience in enterprise IT support. Extensive experience with Microsoft platforms, endpoint management, and leadership in a technical environment is required.

Skills

IT Service Desk Management
Team Leadership
ITIL Best Practices
Microsoft 365
Windows 11
SAP
Microsoft Intune
Active Directory
Entra ID
Endpoint Management
Asset Management
Procurement
Incident Management
Technical Support
Customer Service
Cybersecurity

Visa sponsorship

Not detected in the job text

Keywords

IT Service Desk
Deskside Support
Microsoft 365
Windows 11
SAP
Microsoft Intune
Active Directory
Entra ID
Exchange Online
Endpoint Security
Antivirus
Network Technologies
IP Telephony
Tanium
ITIL
Asset Management
Procurement
Incident Management
Service Level Objectives
Leadership
Coaching
Performance Management
Employee Relations
Strategic Planning
Hardware Lifecycle
Software Deployment
Unified Communications
Electrical Utility
Technical Escalation
Operational Metrics

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