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Added 1 day ago
PO
Nongsa Project, Batam
PT ODG Indonesia
Clarington, ON
- Volunteer
PT. ODG Indonesia (O’Donnel Griffin) is one of Asia’s leading multi-trade electrical, mechanical, and fire service contractors. Traces its roots back to O’Donnell Griffin (over 100 years of…
Added 1 day ago
HT
Industrial Software Validation
Husky Technologies
Bolton, ON
- Full-time
The Software Validation Specialist plays a key role in our Innovation and Sustainability Team, responsible for developing and executing comprehensive testing strategies to ensure industrial…
Added 1 day ago
EI
Automation Specialist
Ecolab Inc.
Calgary, AB
- Full-time
…supercomputers, and desktop computers is seeking a talented Automation Specialist who will be responsible for designing, developing, and implementing automation solutions to support…
Added 1 day ago
GD
Life Cycle Material Engineering Specialist
General Dynamics Missions System International
Ottawa, ON
- Full-time
We are currently looking for a Life Cycle Material Engineering Specialist, to join our Ottawa team.
Added 1 day ago
AI
Junior Mechanical Designer
ATS Industrial Automation
Cambridge, ON
- Full-time
Communicate all requested design changes to the Manager, Automation Engineering OR Product Specialist.
Added 1 day ago
Junior Mechanical Designer
ATS Automation
Cambridge, ON
Communicate all requested design changes to the Manager, Automation Engineering OR Product Specialist.
Added 1 day ago
E
Technical Support Representative - Val D'Or Service
Epiroc
Val-d'Or, QC
- Full-time
Product application support, working with Product Specialist Team
Added 1 day ago
HT
Industrial Software Validation
Husky Technologies
Bolton, ON
- Full-time
The Software Validation Specialist plays a key role in our Innovation and Sustainability Team, responsible for developing and executing comprehensive testing strategies to ensure industrial…
Added 1 day ago
GM
Administrative Office Specialist
GQ Mechanical
Toronto, ON · Greater Toronto and Hamilton Area, ON
- Full-time
Added 1 day ago
CO
Sustainable Operations Program Analyst
County of Simcoe
Midhurst, ON
- Full-time
Minimum two (2) year post-secondary education e.g. Data Analyst, Mechanical or Electrical Technology / Engineering, Building Environmental Systems, Energy Systems Technology / Engineering,…
Added 1 day ago
SC
Spécialiste Tests V&V (Senior)
SII Canada
Montreal, QC
- Full-time
The Lead Electronics Test Engineering Specialist will be responsible for design, integration and commissioning of specialized complex electronic test equipment for testing mixed signal…
Added 1 day ago
AS
Agentic AI Specialist
Adamson Systems Engineering
Port Perry, ON
- $70,000 to $90,000 CAD / year
- Full-time
We are looking for an Agentic AI Specialist to design, build, and deploy autonomous AI workflows that improve how teams work across engineering, manufacturing, operations, and business…
Added 1 day ago
MI
Software Engineer
Mycionics Inc.
Kitchener, ON
- Full-time
…and industrialize full robotic systems - spanning mechanical, electrical, firmware, software, AI/ML, and data analytics - and deploy them globally to customers across three…
Added 1 day ago
MI
Embedded Firmware Engineer
Mycionics Inc.
Kitchener, ON
- Full-time
A Firmware Specialist: You are dedicated to embedded systems and excel at working close to the hardware to bridge the electrical and software domains.
Added 1 day ago
LG
Workshop Service Technician, Construction Equipment
Liebherr Group
Burlington, ON
- Full-time
In this role, you will troubleshoot and repair complex mechanical, hydraulic, electrical, pneumatic, engine, and drivetrain systems on a variety of large construction equipment. You will…
Added 1 day ago
HT
Industrial Software Validation
Husky Technologies
Bolton, ON
- Full-time
The Software Validation Specialist plays a key role in our Innovation and Sustainability Team, responsible for developing and executing comprehensive testing strategies to ensure industrial…
Added 1 day ago
WS
Lead Carpenter
William Standen Co.
Forest, ON
- Internship
Are you a senior-level finish carpenter/ renovation specialist who can get the job done as well as lead a construction team? Do you have an understanding of total project infrastructure and…
Added 1 day ago
T
GPU Infrastructure Specialist
TAIRC
Niagara-on-the-Lake, ON
- Volunteer
Degree in electrical engineering or computer science.
Added 1 day ago
W
Project Planner II
Worley
Edmonton, AB · Calgary, AB
- Full-time
Assist project controls specialist on updating Quantity Tracking Database (QTDB)/ progress scorecards and obtain progress info to update project schedule. Knowledge on earning rules of…
Added 1 day ago
EC
Product Manager- Transfer (ATS), Paralleling Assemblies & Busways
Eaton Corporation
Milton, ON
- Full-time
Eaton’s Electrical sector is currently seeking a Product Manager to join our Marketing team. This hybrid position is based at our Milton, ON facility and offers benefits from day one.
Added 1 day ago
Electrical Engineer: Scada and Communications
Yukon Energy Corporation
Whitehorse, YT
The Opportunity: Electrical Engineer-SCADA and Communications
Added 1 day ago
AU
Electrical & Instrumentation Specialist
Aquatera Utilities Inc.
Grande Prairie, AB
- Full-time
Reporting to the Technical Services Manager, the Electrical & Instrumentation Specialist provides technical support to Aquatera’s operations, maintenance, and capital project teams. This…
Added 1 day ago
WI
Senior Manufacturing Engineering Specialist
Work in Ottawa
Ottawa, ON
- $82,000 to $120,000 CAD / year
- Full-time
We are excited to partner with Ross Video to attract top talent for Senior Manufacturing Engineering Specialist.
Added 1 day ago
SE
Specialist Electrical Engineer - Transmission & Distribution
Suncor Energy
Calgary, AB
- Full-time
Added 1 day ago
HP
Specialist, Learning & Talent
Hammond Power Solutions
Guelph, ON
- Full-time
…transformers. For the past century, HPS has grown to deliver electrical power solutions to global markets and provides solutions for complex applications like, mining, rectifier, drives,…

FortisAlberta

Supervisor IT Client Services (E26-185)

Airdrie, AB, Canada

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Job details

Apply by: Oct 23, 2026
Posting language: English
Posted: Oct 8, 2026

Original job description

ABOUT US
At FortisAlberta we invest in our greatest resource – our people. As Alberta’s largest electricity distribution provider, we are positioned for growth. Each day, FortisAlberta employees strive to exceed customer expectations while maintaining a focus on our commitment to safety.

APPLICATION DEADLINE: October 23, 2026

TITLE: Supervisor IT Client Services (E26-185)
DEPARTMENT: Information Technology
WORK LOCATION/OFFICE: Airdrie Kingsview
STATUS: 01 Full Time - Salaried
NUMBER OF HIRES: 1

DESCRIPTION:
Under the general direction of the Manager IT Client Services, the Supervisor IT Client Services is responsible for managing the day-to-day operations of the IT Service Desk and Deskside Services teams as well as overseeing the delivery of IT services. This includes managing actions and coordinating staff, contractors, and vendors to ensure the efficient delivery of exceptional customer service to FortisAlberta clients.
Where applicable, the Supervisor IT Client Services will assist in overseeing the security, integrity, and safety and support of FortisAlberta computer equipment and mobility devices and will assist IT management in strategic planning related to these programs. This will include the on-going development and implementation of processes relating to the management, and support of end-user computing hardware and software.

DUTIES & RESPONSIBILITIES INCLUDE (but not limited to):

Leadership:

Supervise, coach, and mentor a team of employees; this includes providing direction, expertise, and advice to employees, identifying employee training requirements, and formally participating in managing the performance of employees.
Direct and ensure the quality of work of the IT Client Services team.
Motivate and inspire team members through recognition and celebration of accomplishments and contributions.
Work closely with Human Resources to manage all elements of employee relations, including hiring, terminations, training, performance appraisals for the employee file, administering progressive discipline, and resolving labour relations issues and/or grievances.

IT Client Services:

Manage the day-to-day operations, workload distribution, prioritization, and resource planning for the Service Desk and Deskside support teams to ensure effective service delivery and achievement of service level objectives.
Lead and promote a customer-focused service culture across the Service Desk and Deskside support teams, ensuring consistent delivery of high-quality support and positive client experiences.
Review and analyze the effectiveness and efficiency of existing practices and processes to develop innovative strategies to improve performance, employee morale and customer ownership
Implement process and application changes to enhance customer service.
Accurately scope length and difficulty of tasks and projects; set objectives; break down work into the process steps; develop schedules and task/people assignments; anticipate and adjust for problems and roadblocks; measure performance against goals; evaluate results.
Act as the point of contact for all IT Client Services escalations and communications to ensure timely resolution and effective stakeholder communication.
Ensure continual improvements in IT Client Services processes and workflows, including Service Desk and Deskside support functions; develop and maintain practices and procedures within a common documentation repository.
Promote knowledge management practices and ensure knowledge articles are maintained and kept current.
Develop and maintain operational metrics and reporting to ensure service level objectives and customer experience targets are met or exceeded.
Generate operational reports and dashboards as required; monitor and manage incidents, service requests, problems, and changes that affect service delivery.
Identify and implement service/quality improvements pertaining to resource utilization, workflow processes, and customer service.
Represent IT Client Services by providing operational leadership, technical guidance, and support to internal clients and organizational projects.
Provide oversight of service requests, incidents, and operational work queues, ensuring appropriate approvals, prioritization, and task assignments.
Oversee end-user technology lifecycle activities including hardware and software evaluation and recommendations, procurement receiving and deployment processes, asset inventory and lifecycle management.
Function as an escalation point for on-call technical support with an understanding that this may require work after hours and weekends.
Special Projects and other duties, as assigned.

KNOWLEDGE, SKILLS & ABILITIES:

Excellent verbal and written communication skills include the ability to clearly present information to various audiences in both formal and informal settings.
Customer service focus with proven ability to build and sustain partnerships with all levels of employees through intuitive business insight and personal credibility; this includes the ability to make recommendations and influence outcomes.
Demonstrated ability to resolve issues by analyzing and evaluating possible solutions.
Excellent organizational and time management skills to manage multiple priorities and competing demands with tight timelines.
Proven ability to both lead and work in a team environment by providing guidance and coaching in areas of expertise; this includes effective leadership, coaching and strong team building.
Demonstrated knowledge of inventory/asset management and procurement processes, IT service management platforms, ITIL Best Practices and Break / fix processes
Extensive experience supporting enterprise technology environments including Microsoft platforms and services, endpoint management, identity and access management, business applications, cybersecurity tools, networking, and unified communications.

EDUCATION & EXPERIENCE:

Post-secondary degree or diploma in Computer Science or a related discipline plus a minimum of 7 years’ experience in enterprise IT support and service delivery and service desk technical support; an equivalent combination of education and experience may be considered.
Extensive work experience with the following:
- Microsoft 365
- Windows 11
- SAP
- Microsoft Intune (Endpoint Management) Microsoft Active Directory & Microsoft Entra IDMicrosoft Exchange \ Exhange Online
- Endpoint Security and Antivirus SolutionsNetwork technologies
- Voice, UC, and IP Telephony Technologies
- Tanium
- Experience leading/supervising technical teams is required.
- ITIL V3 Foundations Certification is an asset
- Certification in one or more of the following would be an asset:
- Microsoft Office Specialist (MOS) CompTIA A+ITIL Foundations CertificationMicrosoft Certified: Modern Desktop Administrator Associate
- Microsoft Certified: Endpoint Administrator Associate
- Industry specific customer service training / courses
- Enterprise IT Service Management (ITSM) training or certification
Experience working in a regulated environment, preferably within the electrical utility industry, would be an asset.

SPECIAL CONDITIONS:

This position will be required to provide oversight of on-call technical support resources and respond to after-hour escalations when needed.

TO APPLY TO THIS POSITION: Please submit your resume via the button below: "Apply"

We thank all applicants for their interest, however, only those candidates to be considered for an interview will be contacted.

If you receive an error message when applying, please contact the system administrator at: Recruitment@fortisalberta.com

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More about this job

Responsibilities

The Supervisor IT Client Services manages the day-to-day operations of the IT Service Desk and Deskside Services teams to ensure efficient service delivery. This role involves leading staff, coordinating vendors, and overseeing end-user technology lifecycle activities including hardware and software deployment.

Requirements

Candidates must have a post-secondary degree or diploma in Computer Science or a related field and at least 7 years of experience in enterprise IT support. Extensive experience with Microsoft platforms, endpoint management, and leadership in a technical environment is required.

Skills

IT Service Desk Management
Team Leadership
ITIL Best Practices
Microsoft 365
Windows 11
SAP
Microsoft Intune
Active Directory
Entra ID
Endpoint Management
Asset Management
Procurement
Incident Management
Technical Support
Customer Service
Cybersecurity

Visa sponsorship

Not detected in the job text

Keywords

IT Service Desk
Deskside Support
Microsoft 365
Windows 11
SAP
Microsoft Intune
Active Directory
Entra ID
Exchange Online
Endpoint Security
Antivirus
Network Technologies
IP Telephony
Tanium
ITIL
Asset Management
Procurement
Incident Management
Service Level Objectives
Leadership
Coaching
Performance Management
Employee Relations
Strategic Planning
Hardware Lifecycle
Software Deployment
Unified Communications
Electrical Utility
Technical Escalation
Operational Metrics

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