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Added 15 mins ago
OH
Manager, Transplant Services
Ontario Health | Santé Ontario
ON · Ontario, Canada
- Full-time
Added 15 mins ago
HS
Head Caretaker - St. Michael’s School (Pincher Creek)
Holy Spirit Catholic School Division
Pincher, AB
- Full-time
…Caretaker demonstrates a thorough working knowledge of cleaning and general maintenance. The work may require strenuous physical effort to complete all duties alongside Caretakers. The Head…
Added 15 mins ago
IH
Medical Office Assistant
Interior Health Authority
Kamloops, BC
- Full-time
Answering telephones, general correspondence, record keeping, chart notes, reports, medical billings
Added 15 mins ago
AC
Purchasing Analyst
Aston Carter
Cambridge, ON
- $28 to $32 CAD / hour
- Contract
Purchase general and specialized equipment, materials, and business services for use within the organization or for further processing.
Added 15 mins ago
TH
Associé(e) à la réception de soir (temps plein)
The Home Depot Canada
Vaudreuil-Dorion, QC
- Full-time
…picking orders when assigned, utilizing the Order Fulfillment Application to get details on orders that need to be picked. Associates in this role must be able to use the store…
Added 15 mins ago
NM
New Mummy Co – Vancouver – Job Code: 121526
New Mummy Co.
Vancouver, BC · Greater Vancouver Metropolitan Area
- Full-time
…step forward or blend back. Night nanny duties will include general baby care, bringing baby in for feeding, providing nighttime food for mom, washing/sterilizing, tidying. Probably no…
Added 15 mins ago
L
5794 - Store Manager
Lids
Timmins, ON
- $20.5 USD / hour
- Full-time
Added 15 mins ago
ML
Hatchery Worker - Separator
Maple Leaf Foods Inc
New Hamburg, ON
- Full-time
Assess general flock conditions and report any signs of delayed hatching, distress, or poor chick condition to the Supervisor.
Added 15 mins ago
RM
Branch Aftermarket Manager
Rocky Mountain Equipment
Olds, AB
- Full-time
Oversee all planning, administration, and general management issues, including the day-to-day supervision of staff, and overseeing work organized by team leaders and direct reports
Added 30 mins ago
Sales Associate
EssilorLuxottica Group
Ottawa, ON
Added 30 mins ago
Retail Sales Associate
EssilorLuxottica Group
Ottawa, ON
Added 30 mins ago
Team Lead
EssilorLuxottica Group
Ottawa, ON
Added 45 mins ago
CC
Student Financial Planner
CDI College
Calgary, AB
- $42,000 to $45,000 CAD / year
- Full-time
Explain student loan application processes, eligibility criteria, and critical deadlines.
Added 45 mins ago
FC
Sr Courier
FedEx Canada
Saint John, NB
- Full-time
This job description is general in nature and is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of…
Added 45 mins ago
DH
Night Audit Manager
Delta Hotels and Resorts®
Edmonton, AB
- Full-time
Supports the execution of general ledger impacted processes during the night, including support to clients as they work with and understand these processes. Performs auditing and accounting…
Added 45 mins ago
FC
Casual Courier-12
FedEx Canada
Saanichton, BC
- Part-time
This job description is general in nature and is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of…
Added 45 mins ago
FC
Courier
FedEx Canada
Montréal-Est, QC
- Full-time
This job description is general in nature and is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of…
Added 45 mins ago
MF
Director Compensation
Mackenzie Financial Corporation
Toronto, ON · Greater Toronto Area, ON
- Other
Knowledge of general Human Resources practices & policies, laws and regulations as applicable to compensation
Added 45 mins ago
MT
Coordinator, Student Programs
McCarthy Tétrault LLP
Montreal, QC
- Full-time
We encourage external candidates to apply online and internal applicants must apply directly through our internal careers portal on Espresso. We look forward to receiving your application.
Added 45 mins ago
ST
WBYL Administrative Assistant
Saskatoon Tribal Council Inc
Saskatoon, SK
- $18.68 to $28.01 CAD / hour
- Full-time
Assist applicants in completing and submitting their SCIS application forms, accept SCIS applications, and provide clients with information and assistance regarding access to registration;
Added 1 hour ago
Supervisor IT Client Services (E26-185)
FortisAlberta
Airdrie, AB
Under the general direction of the Manager IT Client Services, the Supervisor IT Client Services is responsible for managing the day-to-day operations of the IT Service Desk and Deskside…
Added 1 hour ago
LD
Post Office Specialist
London Drugs Limited
Vancouver, BC
- $18.25 to $21.58 CAD / hour
- Other
The above statements are intended to describe the general nature and level of work applicable to this position and are not intended to be an exhaustive list of all responsibilities, duties…
Added 1 hour ago
LD
Sales Service Stock and Cashier
London Drugs Limited
Langley (District), BC · Langley, BC
- $18.25 to $21.58 CAD / hour
- Other
…moving merchandise between sales and stock areas, handling general inquiries, general housekeeping, as well as other related customer service duties including processing sales…
Added 1 hour ago
LD
Photo Lab / Casual
London Drugs Limited
Langley (District), BC · Langley, BC
- $18.25 to $21.58 CAD / hour
- Other
The above statements are intended to describe the general nature and level of work applicable to this position and are not intended to be an exhaustive list of all responsibilities, duties…
Added 1 hour ago
LD
Stock Service - Early Morning
London Drugs Limited
Langley (District), BC · Langley, BC
- $18.25 to $21.04 CAD / hour
- Other
…moving merchandise between sales and stock areas, as well as general housekeeping, wrapping at cash check outs, and other Stock Service related duties, as…

FortisAlberta

Supervisor IT Client Services (E26-185)

Airdrie, AB, Canada

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Job details

Apply by: Oct 23, 2026
Posting language: English
Posted: Oct 8, 2026

Original job description

ABOUT US
At FortisAlberta we invest in our greatest resource – our people. As Alberta’s largest electricity distribution provider, we are positioned for growth. Each day, FortisAlberta employees strive to exceed customer expectations while maintaining a focus on our commitment to safety.

APPLICATION DEADLINE: October 23, 2026

TITLE: Supervisor IT Client Services (E26-185)
DEPARTMENT: Information Technology
WORK LOCATION/OFFICE: Airdrie Kingsview
STATUS: 01 Full Time - Salaried
NUMBER OF HIRES: 1

DESCRIPTION:
Under the general direction of the Manager IT Client Services, the Supervisor IT Client Services is responsible for managing the day-to-day operations of the IT Service Desk and Deskside Services teams as well as overseeing the delivery of IT services. This includes managing actions and coordinating staff, contractors, and vendors to ensure the efficient delivery of exceptional customer service to FortisAlberta clients.
Where applicable, the Supervisor IT Client Services will assist in overseeing the security, integrity, and safety and support of FortisAlberta computer equipment and mobility devices and will assist IT management in strategic planning related to these programs. This will include the on-going development and implementation of processes relating to the management, and support of end-user computing hardware and software.

DUTIES & RESPONSIBILITIES INCLUDE (but not limited to):

Leadership:

Supervise, coach, and mentor a team of employees; this includes providing direction, expertise, and advice to employees, identifying employee training requirements, and formally participating in managing the performance of employees.
Direct and ensure the quality of work of the IT Client Services team.
Motivate and inspire team members through recognition and celebration of accomplishments and contributions.
Work closely with Human Resources to manage all elements of employee relations, including hiring, terminations, training, performance appraisals for the employee file, administering progressive discipline, and resolving labour relations issues and/or grievances.

IT Client Services:

Manage the day-to-day operations, workload distribution, prioritization, and resource planning for the Service Desk and Deskside support teams to ensure effective service delivery and achievement of service level objectives.
Lead and promote a customer-focused service culture across the Service Desk and Deskside support teams, ensuring consistent delivery of high-quality support and positive client experiences.
Review and analyze the effectiveness and efficiency of existing practices and processes to develop innovative strategies to improve performance, employee morale and customer ownership
Implement process and application changes to enhance customer service.
Accurately scope length and difficulty of tasks and projects; set objectives; break down work into the process steps; develop schedules and task/people assignments; anticipate and adjust for problems and roadblocks; measure performance against goals; evaluate results.
Act as the point of contact for all IT Client Services escalations and communications to ensure timely resolution and effective stakeholder communication.
Ensure continual improvements in IT Client Services processes and workflows, including Service Desk and Deskside support functions; develop and maintain practices and procedures within a common documentation repository.
Promote knowledge management practices and ensure knowledge articles are maintained and kept current.
Develop and maintain operational metrics and reporting to ensure service level objectives and customer experience targets are met or exceeded.
Generate operational reports and dashboards as required; monitor and manage incidents, service requests, problems, and changes that affect service delivery.
Identify and implement service/quality improvements pertaining to resource utilization, workflow processes, and customer service.
Represent IT Client Services by providing operational leadership, technical guidance, and support to internal clients and organizational projects.
Provide oversight of service requests, incidents, and operational work queues, ensuring appropriate approvals, prioritization, and task assignments.
Oversee end-user technology lifecycle activities including hardware and software evaluation and recommendations, procurement receiving and deployment processes, asset inventory and lifecycle management.
Function as an escalation point for on-call technical support with an understanding that this may require work after hours and weekends.
Special Projects and other duties, as assigned.

KNOWLEDGE, SKILLS & ABILITIES:

Excellent verbal and written communication skills include the ability to clearly present information to various audiences in both formal and informal settings.
Customer service focus with proven ability to build and sustain partnerships with all levels of employees through intuitive business insight and personal credibility; this includes the ability to make recommendations and influence outcomes.
Demonstrated ability to resolve issues by analyzing and evaluating possible solutions.
Excellent organizational and time management skills to manage multiple priorities and competing demands with tight timelines.
Proven ability to both lead and work in a team environment by providing guidance and coaching in areas of expertise; this includes effective leadership, coaching and strong team building.
Demonstrated knowledge of inventory/asset management and procurement processes, IT service management platforms, ITIL Best Practices and Break / fix processes
Extensive experience supporting enterprise technology environments including Microsoft platforms and services, endpoint management, identity and access management, business applications, cybersecurity tools, networking, and unified communications.

EDUCATION & EXPERIENCE:

Post-secondary degree or diploma in Computer Science or a related discipline plus a minimum of 7 years’ experience in enterprise IT support and service delivery and service desk technical support; an equivalent combination of education and experience may be considered.
Extensive work experience with the following:
- Microsoft 365
- Windows 11
- SAP
- Microsoft Intune (Endpoint Management) Microsoft Active Directory & Microsoft Entra IDMicrosoft Exchange \ Exhange Online
- Endpoint Security and Antivirus SolutionsNetwork technologies
- Voice, UC, and IP Telephony Technologies
- Tanium
- Experience leading/supervising technical teams is required.
- ITIL V3 Foundations Certification is an asset
- Certification in one or more of the following would be an asset:
- Microsoft Office Specialist (MOS) CompTIA A+ITIL Foundations CertificationMicrosoft Certified: Modern Desktop Administrator Associate
- Microsoft Certified: Endpoint Administrator Associate
- Industry specific customer service training / courses
- Enterprise IT Service Management (ITSM) training or certification
Experience working in a regulated environment, preferably within the electrical utility industry, would be an asset.

SPECIAL CONDITIONS:

This position will be required to provide oversight of on-call technical support resources and respond to after-hour escalations when needed.

TO APPLY TO THIS POSITION: Please submit your resume via the button below: "Apply"

We thank all applicants for their interest, however, only those candidates to be considered for an interview will be contacted.

If you receive an error message when applying, please contact the system administrator at: Recruitment@fortisalberta.com

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More about this job

Responsibilities

The Supervisor IT Client Services manages the day-to-day operations of the IT Service Desk and Deskside Services teams to ensure efficient service delivery. This role involves leading staff, coordinating vendors, and overseeing end-user technology lifecycle activities including hardware and software deployment.

Requirements

Candidates must have a post-secondary degree or diploma in Computer Science or a related field and at least 7 years of experience in enterprise IT support. Extensive experience with Microsoft platforms, endpoint management, and leadership in a technical environment is required.

Skills

IT Service Desk Management
Team Leadership
ITIL Best Practices
Microsoft 365
Windows 11
SAP
Microsoft Intune
Active Directory
Entra ID
Endpoint Management
Asset Management
Procurement
Incident Management
Technical Support
Customer Service
Cybersecurity

Visa sponsorship

Not detected in the job text

Keywords

IT Service Desk
Deskside Support
Microsoft 365
Windows 11
SAP
Microsoft Intune
Active Directory
Entra ID
Exchange Online
Endpoint Security
Antivirus
Network Technologies
IP Telephony
Tanium
ITIL
Asset Management
Procurement
Incident Management
Service Level Objectives
Leadership
Coaching
Performance Management
Employee Relations
Strategic Planning
Hardware Lifecycle
Software Deployment
Unified Communications
Electrical Utility
Technical Escalation
Operational Metrics

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