Find work in Canada.

343,710 jobs across our Canadian network. How we count

Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added 4 mins ago
H
Nurse A - Registered Nurse Registered Psych Nurse
HealthCareersInSask.ca
Melville, SK
- Part-time
…quality nursing care to clients. He/She is responsible to the Manager of the designated…
Added 4 mins ago
H
Pharm D Degree Senior
HealthCareersInSask.ca
Saskatoon, SK
- Full-time
Job Description: Reporting to the Manager Pharmacy Practice Support, the Pharmacist -PharmD- Degree - Senior is committed to the integration of coordinating the orientation of new pharmacy…
Added 4 mins ago
H
Pharm D Degree
HealthCareersInSask.ca
Saskatoon, SK
- Full-time
Job Description: The Pharmacist- PharmD- Degree reports to the Manager, Pharmacy Practice Support. This position will support provincial anemia management and is committed to the…
Added 4 mins ago
H
Pharm D Degree Senior
HealthCareersInSask.ca
Saskatoon, SK
- Full-time
Job Description: Reporting to the Manager of Pharmacy Practice Support, the Pharmacist -PharmD- Degree - Senior is committed to the integration of coordinating the orientation of new…
Added 4 mins ago
H
Nurse A - Registered Nurse General Duty Nurse
HealthCareersInSask.ca
Regina, SK
- Part-time
…care to clients. The Registered Nurse is responsible to the Manager of a designated…
Added 4 mins ago
H
Pharm D Degree
HealthCareersInSask.ca
Saskatoon, SK
- Full-time
…Health Authority. The Pharmacist- PharmD- Degree reports to the Manager. "Preference for this position will be given to HSAS members in accordance with the terms and conditions of the…
Added 4 mins ago
H
Addictions Counsellor Diploma
HealthCareersInSask.ca
Prince Albert, SK
- Part-time
…under the general direction of the Family Treatment Centre Manager and clinical supervisor the primary goal will be to restore, maintain and enhance the recovery of people seeking…
Added 4 mins ago
H
Nurse A - Registered Nurse Registered Psych Nurse
HealthCareersInSask.ca
Yorkton, SK
- Part-time
…quality nursing care to clients. He/She is responsible to the Manager of the designated…
Added 16 mins ago
K
Contract Logistics Human Resources Manager - 3p - 11p
Kuehne+Nagel
Montreal, QC
- Full-time
“If you are a current Kuehne+Nagel employee: Please ensure applications are submitted byTuesday, October 20, 2026. KN is committed to supporting internal career growth, and internal…
Added 16 mins ago
SI
Senior Procurement Specialist - 2FT
Saskatchewan Indian Gaming Authority
Saskatoon, SK
- Full-time
…detailed specifications and confer with the originator and Manager of Acquisitions to eliminate ambiguities and to maximize efficiency in terms of price, delivery and technical suitability…
Added 16 mins ago
YO
Director, Big Cove YMCA Camp
YMCA of Greater Halifax/Dartmouth
Dartmouth, NS
- Full-time
…an approved remote location as agreed upon with the General Manager. Year-round, the Camp Director ensures all camp operations run efficiently, serves as a dedicated community partner,…
Added 16 mins ago
HM
Site Supervisor
Hire Mint
Toronto, ON · Greater Toronto and Hamilton Area, ON
- Full-time
Reporting to the Project Manager(s), the Site Supervisor oversees the construction activities taking place on a worksite and is responsible for all aspects of project management on the…
Added 19 mins ago
AL
District Manager Customer Installations & Onsites
Air Liquide
Hamilton, ON
- $110,000 CAD / year
- Full-time
Air Liquide is Hiring for a District Manager Customer Installations & Onsites
Added 19 mins ago
H
Nurse B - Clinical Resource Nurse
HealthCareersInSask.ca
Regina, SK
- Full-time
Job Description: Reporting to the Manager, the Clinical Resource Nurse (CRN) is responsible for promoting the Mission, Vision and Values of the Health Authority through the provision of…
Added 19 mins ago
H
Anaesthesia Assistant Certified
HealthCareersInSask.ca
Regina, SK
- Full-time
…Anesthesiologist. This position receives direction from the Manager, Operating Room. "Preference for this position will be given to HSAS members in accordance with the terms and conditions…
Added 19 mins ago
H
Anaesthesia Assistant Certified
HealthCareersInSask.ca
Regina, SK
- Full-time
…Anesthesiologist. This position receives direction from the Manager, Operating Room. "Preference for this position will be given to HSAS members in accordance with the terms and conditions…
Added 19 mins ago
H
Anaesthesia Assistant Certified
HealthCareersInSask.ca
Regina, SK
- Full-time
…Anesthesiologist. This position receives direction from the Manager, Operating Room. "Preference for this position will be given to HSAS members in accordance with the terms and conditions…
Added 19 mins ago
TS
Manager, Estimating
The Sutherland Group of Companies
Remote, Canada
- Full-time
- Remote
The Manager, Estimating is responsible for leading the estimating team and overseeing the preparation of accurate, competitive, and commercially sound bids across civil construction,…
Added 19 mins ago
M
Manager, Investment Marketing
Manulife
Toronto, ON
- Full-time
The Manager, Investment Marketing is responsible for developing, producing, and communicating the firm’s investment capabilities and product messaging across business channels. This role…
Added 19 mins ago
Manager, Supply Chain Contract Excellence
Celestica International LP
Toronto, ON
We are seeking a proactive and detail-oriented Manager, Supply Chain Contract Excellence to support process standardization, continuous improvement, and operational data execution across…
Added 19 mins ago
Technical Architect Contracts (Computer Services Officer 4)
The Government of Nova Scotia
Halifax, NS
Closing Date: 25-Oct-26 (Applications are accepted until 11:59 PM Atlantic Time)
Added 19 mins ago
E
Maintenance Shift Lead
EPCOR
Regina, SK
- Full-time
Working closely with the Team Lead and Operations Manager, you will coordinate preventative and corrective maintenance activities, provide day-to-day guidance to staff, and contribute to a…
Added 19 mins ago
M
RQ11723 - Solutions Designer - CRM - Senior
Maarut
Toronto, ON
- Contract
applications using web services or other mechanisms
Added 19 mins ago
Network Construction Project Manager, Technical Program Management
IREN
Vancouver, BC
…the forefront of sustainable solutions for the ever-evolving applications of high-performance compute. We believe that human progress is invaluable, but it should be done in the right way –…
Added 19 mins ago
Senior Manager, Store Experience & Services
Sephora
Toronto, ON
Ready for a career glow-up? As Senior Manager, Store Experiences & Services, you’ll lead strategies that elevate the client experience, strengthen selling performance, and grow Beauty…

FortisAlberta

Supervisor IT Client Services (E26-185)

Airdrie, AB, Canada

Apply About employer

Applications open in a new tab.

Job details

Apply by: Oct 23, 2026
Posting language: English
Posted: Oct 8, 2026

Original job description

ABOUT US
At FortisAlberta we invest in our greatest resource – our people. As Alberta’s largest electricity distribution provider, we are positioned for growth. Each day, FortisAlberta employees strive to exceed customer expectations while maintaining a focus on our commitment to safety.

APPLICATION DEADLINE: October 23, 2026

TITLE: Supervisor IT Client Services (E26-185)
DEPARTMENT: Information Technology
WORK LOCATION/OFFICE: Airdrie Kingsview
STATUS: 01 Full Time - Salaried
NUMBER OF HIRES: 1

DESCRIPTION:
Under the general direction of the Manager IT Client Services, the Supervisor IT Client Services is responsible for managing the day-to-day operations of the IT Service Desk and Deskside Services teams as well as overseeing the delivery of IT services. This includes managing actions and coordinating staff, contractors, and vendors to ensure the efficient delivery of exceptional customer service to FortisAlberta clients.
Where applicable, the Supervisor IT Client Services will assist in overseeing the security, integrity, and safety and support of FortisAlberta computer equipment and mobility devices and will assist IT management in strategic planning related to these programs. This will include the on-going development and implementation of processes relating to the management, and support of end-user computing hardware and software.

DUTIES & RESPONSIBILITIES INCLUDE (but not limited to):

Leadership:

Supervise, coach, and mentor a team of employees; this includes providing direction, expertise, and advice to employees, identifying employee training requirements, and formally participating in managing the performance of employees.
Direct and ensure the quality of work of the IT Client Services team.
Motivate and inspire team members through recognition and celebration of accomplishments and contributions.
Work closely with Human Resources to manage all elements of employee relations, including hiring, terminations, training, performance appraisals for the employee file, administering progressive discipline, and resolving labour relations issues and/or grievances.

IT Client Services:

Manage the day-to-day operations, workload distribution, prioritization, and resource planning for the Service Desk and Deskside support teams to ensure effective service delivery and achievement of service level objectives.
Lead and promote a customer-focused service culture across the Service Desk and Deskside support teams, ensuring consistent delivery of high-quality support and positive client experiences.
Review and analyze the effectiveness and efficiency of existing practices and processes to develop innovative strategies to improve performance, employee morale and customer ownership
Implement process and application changes to enhance customer service.
Accurately scope length and difficulty of tasks and projects; set objectives; break down work into the process steps; develop schedules and task/people assignments; anticipate and adjust for problems and roadblocks; measure performance against goals; evaluate results.
Act as the point of contact for all IT Client Services escalations and communications to ensure timely resolution and effective stakeholder communication.
Ensure continual improvements in IT Client Services processes and workflows, including Service Desk and Deskside support functions; develop and maintain practices and procedures within a common documentation repository.
Promote knowledge management practices and ensure knowledge articles are maintained and kept current.
Develop and maintain operational metrics and reporting to ensure service level objectives and customer experience targets are met or exceeded.
Generate operational reports and dashboards as required; monitor and manage incidents, service requests, problems, and changes that affect service delivery.
Identify and implement service/quality improvements pertaining to resource utilization, workflow processes, and customer service.
Represent IT Client Services by providing operational leadership, technical guidance, and support to internal clients and organizational projects.
Provide oversight of service requests, incidents, and operational work queues, ensuring appropriate approvals, prioritization, and task assignments.
Oversee end-user technology lifecycle activities including hardware and software evaluation and recommendations, procurement receiving and deployment processes, asset inventory and lifecycle management.
Function as an escalation point for on-call technical support with an understanding that this may require work after hours and weekends.
Special Projects and other duties, as assigned.

KNOWLEDGE, SKILLS & ABILITIES:

Excellent verbal and written communication skills include the ability to clearly present information to various audiences in both formal and informal settings.
Customer service focus with proven ability to build and sustain partnerships with all levels of employees through intuitive business insight and personal credibility; this includes the ability to make recommendations and influence outcomes.
Demonstrated ability to resolve issues by analyzing and evaluating possible solutions.
Excellent organizational and time management skills to manage multiple priorities and competing demands with tight timelines.
Proven ability to both lead and work in a team environment by providing guidance and coaching in areas of expertise; this includes effective leadership, coaching and strong team building.
Demonstrated knowledge of inventory/asset management and procurement processes, IT service management platforms, ITIL Best Practices and Break / fix processes
Extensive experience supporting enterprise technology environments including Microsoft platforms and services, endpoint management, identity and access management, business applications, cybersecurity tools, networking, and unified communications.

EDUCATION & EXPERIENCE:

Post-secondary degree or diploma in Computer Science or a related discipline plus a minimum of 7 years’ experience in enterprise IT support and service delivery and service desk technical support; an equivalent combination of education and experience may be considered.
Extensive work experience with the following:
- Microsoft 365
- Windows 11
- SAP
- Microsoft Intune (Endpoint Management) Microsoft Active Directory & Microsoft Entra IDMicrosoft Exchange \ Exhange Online
- Endpoint Security and Antivirus SolutionsNetwork technologies
- Voice, UC, and IP Telephony Technologies
- Tanium
- Experience leading/supervising technical teams is required.
- ITIL V3 Foundations Certification is an asset
- Certification in one or more of the following would be an asset:
- Microsoft Office Specialist (MOS) CompTIA A+ITIL Foundations CertificationMicrosoft Certified: Modern Desktop Administrator Associate
- Microsoft Certified: Endpoint Administrator Associate
- Industry specific customer service training / courses
- Enterprise IT Service Management (ITSM) training or certification
Experience working in a regulated environment, preferably within the electrical utility industry, would be an asset.

SPECIAL CONDITIONS:

This position will be required to provide oversight of on-call technical support resources and respond to after-hour escalations when needed.

TO APPLY TO THIS POSITION: Please submit your resume via the button below: "Apply"

We thank all applicants for their interest, however, only those candidates to be considered for an interview will be contacted.

If you receive an error message when applying, please contact the system administrator at: Recruitment@fortisalberta.com

Apply About employer

More about this job

Responsibilities

The Supervisor IT Client Services manages the day-to-day operations of the IT Service Desk and Deskside Services teams to ensure efficient service delivery. This role involves leading staff, coordinating vendors, and overseeing end-user technology lifecycle activities including hardware and software deployment.

Requirements

Candidates must have a post-secondary degree or diploma in Computer Science or a related field and at least 7 years of experience in enterprise IT support. Extensive experience with Microsoft platforms, endpoint management, and leadership in a technical environment is required.

Skills

IT Service Desk Management
Team Leadership
ITIL Best Practices
Microsoft 365
Windows 11
SAP
Microsoft Intune
Active Directory
Entra ID
Endpoint Management
Asset Management
Procurement
Incident Management
Technical Support
Customer Service
Cybersecurity

Visa sponsorship

Not detected in the job text

Keywords

IT Service Desk
Deskside Support
Microsoft 365
Windows 11
SAP
Microsoft Intune
Active Directory
Entra ID
Exchange Online
Endpoint Security
Antivirus
Network Technologies
IP Telephony
Tanium
ITIL
Asset Management
Procurement
Incident Management
Service Level Objectives
Leadership
Coaching
Performance Management
Employee Relations
Strategic Planning
Hardware Lifecycle
Software Deployment
Unified Communications
Electrical Utility
Technical Escalation
Operational Metrics

Report this job