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Added 10 mins ago
WU
Technical Customer Support 2
West Unified Communications Services (formerly known as InterCall Asia Pacific)
Montreal, QC
- Full-time
Added 10 mins ago
LS
System Test Specialist
LeverageTek Staffing Solutions
Ottawa, ON · Greater Ottawa Metropolitan Area
- Contract
Minimum 5 years of directly related system testing experience in operational, mission-critical, or real-time user-driven environments such as defence, transportation, simulation, or…
Added 11 mins ago
K
Resource Management Specialist
KPMG
ON · Toronto, Ontario
- Full-time
As a Resource Management Specialist – O&A Public Audit, you bring a passion for excellence, a strong work ethic, and a commitment to outstanding client service. You will support the GEO…
Added 21 mins ago
D
Restaurant manager
Denny's
Mississauga, ON
- From $37.1 CAD / hour
- Full-time
- On-site
Determine type of services to be offered and implement operational procedures
Added 56 mins ago
GO
Environmental Enforcement Specialist (REPOST)
Government of Manitoba
Winnipeg, MB · Greater Winnipeg Metropolitan Area
- Full-time
Environment and Climate Change is seeking a qualified individual to fill the position of Enforcement Specialist located in either Winnipeg or other rural or urban locations.
Added 56 mins ago
B
Intern, Developer (Winter 2027)
Bombardier
Mississauga, ON
- $17.95 to $31 CAD / hour
- Volunteer
Engineer backend automation scripts and data integration pipelines with Python and SQL, leveraging operational data to drive real-time insights and transformation on the shop floor.
Added 56 mins ago
AA
Spécialiste ingénierie matériaux et procédés // engineering specialist, materials & processes
Airbus Aircraft
Montreal, QC
- Full-time
The A220 commercial aircraft Programme is looking for a Materials & Processes Engineering Specialist to join our Materials & Processes engineering team based in Mirabel (Québec, Canada).
Added 56 mins ago
LM
Assistant(e) chirurgical(e)
LASIK MD
Mont-Royal, QC
- Full-time
You have a permanent full-time position (35hrs/week). Please note that weekly working hours may vary based on operational needs and are not guaranteed.
Added 1 hour ago
Supervisor IT Client Services (E26-185)
FortisAlberta
Airdrie, AB
Develop and maintain operational metrics and reporting to ensure service level objectives and customer experience targets are met or exceeded.
Added 1 hour ago
GD
Security Specialist
General Dynamics Missions System International
Dartmouth, NS
- $70,000 to $85,000 CAD / year
- Full-time
We are currently hiring a Security Specialist to join our Corporate Security Team in Halifax. Our Corporate Security Team members play a critical role in providing a safe and secure work…
Added 1 hour ago
RF
Food & Service Innovation Strategic Sourcing Manager
Real Food For Real Kids
Toronto, ON
- Full-time
Direct Reports: Product Innovation Specialist, Product Innovation Coordinator
Added 1 hour ago
HA
Sr Program Specialist
Honeywell Aerospace
Mississauga, ON
- Full-time
…publicly traded aerospace and defense company built on a legacy of operational excellence and mission-focused…
Added 1 hour ago
GD
Security Specialist
General Dynamics Mission Systems–Canada
Dartmouth, NS
- $70,000 to $85,000 CAD / year
- Full-time
We are currently hiring a Security Specialist to join our Corporate Security Team in Halifax. Our Corporate Security Team members play a critical role in providing a safe and secure work…
Added 1 hour ago
CO
Facilities Specialist
Christie Ossington Neighborhood Centre
Toronto, ON
- Full-time
Reporting to the Facilities Manager, the Facilities Specialist provides technical, project, and operational support for the maintenance, improvement, and long-term sustainability of…
Added 1 hour ago
P
BAS Graphics Designer – Building Automation / EBO (GDBA003)
Potenco
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Bind graphics to the appropriate live system points, values, statuses, alarms, commands, setpoints, and other operational data.
Added 1 hour ago
P
CRM Operations Specialist
Punt
Vancouver, BC
- Full-time
The CRM Ops Specialist is the operational backbone of the CRM team. This role owns the creation, configuration, QA, and flawless execution of all bonuses, campaigns, and promotional…
Added 1 hour ago
E
Simulation Specialist
Epiroc
Pitt Meadows, BC
- Full-time
Join Our Team as a Simulation Specialist at Epiroc!
Added 1 hour ago
CM
Workflow Automation & IT Support Specialist
Colonnade Management Inc.
Ottawa, ON
- Full-time
Reporting to the IT Manager, the Workflow Automation and IT Support Specialist designs, develops, deploys, and supports automated business workflows while providing hands-on IT support…
Added 2 hours ago
SW
Financial Consultant - Ottawa
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Ottawa, ON
- Full-time
…their personal financial goals. Working as a partner with MD’s Specialist Advisors, you will leverage your years of experience and strong client focus to prepare comprehensive financial…
Added 2 hours ago
M
Customer Service Specialist
Molex
Toronto, ON
- Full-time
As a Customer Service Specialist, you will serve as a primary point of contact for assigned customers, providing responsive support and coordinating customer requirements across the…
Added 2 hours ago
UO
Communications and Research Impact Specialist
University of Alberta
Edmonton, AB
- Full-time
The Communications and Research Impact Specialist is responsible for coordinating and supporting communications and knowledge mobilization that enhance the reach, visibility, and impact of…
Added 2 hours ago
UO
Communications and Research Impact Specialist
University of Alberta
AB · Edmonton, AB
- Full-time
The Communications and Research Impact Specialist is responsible for coordinating and supporting communications and knowledge mobilization that enhance the reach, visibility, and impact of…
Added 2 hours ago
Director, Commercial Strategy
Amica Senior Lifestyles
Toronto, ON
Added 2 hours ago
Desktop Support Specialist
Amica Senior Lifestyles
Toronto, ON
We are seeking a highly motivated and customer-focused Desktop Support Specialist to join our End User Services team.
Added 3 hours ago
IL
Technical Customer Support 2
Intrado Life & Safety, Inc.
Montreal, QC · Saint-Laurent, Quebec
- Full-time
Intrado is looking to hire a Technical Support Specialist (level 2) to join our team. This role will be assigned a shift once it has successfully finished training. You will

FortisAlberta

Supervisor IT Client Services (E26-185)

Airdrie, AB, Canada

Apply About employer

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Job details

Apply by: Oct 23, 2026
Posting language: English
Posted: Oct 8, 2026

Original job description

ABOUT US
At FortisAlberta we invest in our greatest resource – our people. As Alberta’s largest electricity distribution provider, we are positioned for growth. Each day, FortisAlberta employees strive to exceed customer expectations while maintaining a focus on our commitment to safety.

APPLICATION DEADLINE: October 23, 2026

TITLE: Supervisor IT Client Services (E26-185)
DEPARTMENT: Information Technology
WORK LOCATION/OFFICE: Airdrie Kingsview
STATUS: 01 Full Time - Salaried
NUMBER OF HIRES: 1

DESCRIPTION:
Under the general direction of the Manager IT Client Services, the Supervisor IT Client Services is responsible for managing the day-to-day operations of the IT Service Desk and Deskside Services teams as well as overseeing the delivery of IT services. This includes managing actions and coordinating staff, contractors, and vendors to ensure the efficient delivery of exceptional customer service to FortisAlberta clients.
Where applicable, the Supervisor IT Client Services will assist in overseeing the security, integrity, and safety and support of FortisAlberta computer equipment and mobility devices and will assist IT management in strategic planning related to these programs. This will include the on-going development and implementation of processes relating to the management, and support of end-user computing hardware and software.

DUTIES & RESPONSIBILITIES INCLUDE (but not limited to):

Leadership:

Supervise, coach, and mentor a team of employees; this includes providing direction, expertise, and advice to employees, identifying employee training requirements, and formally participating in managing the performance of employees.
Direct and ensure the quality of work of the IT Client Services team.
Motivate and inspire team members through recognition and celebration of accomplishments and contributions.
Work closely with Human Resources to manage all elements of employee relations, including hiring, terminations, training, performance appraisals for the employee file, administering progressive discipline, and resolving labour relations issues and/or grievances.

IT Client Services:

Manage the day-to-day operations, workload distribution, prioritization, and resource planning for the Service Desk and Deskside support teams to ensure effective service delivery and achievement of service level objectives.
Lead and promote a customer-focused service culture across the Service Desk and Deskside support teams, ensuring consistent delivery of high-quality support and positive client experiences.
Review and analyze the effectiveness and efficiency of existing practices and processes to develop innovative strategies to improve performance, employee morale and customer ownership
Implement process and application changes to enhance customer service.
Accurately scope length and difficulty of tasks and projects; set objectives; break down work into the process steps; develop schedules and task/people assignments; anticipate and adjust for problems and roadblocks; measure performance against goals; evaluate results.
Act as the point of contact for all IT Client Services escalations and communications to ensure timely resolution and effective stakeholder communication.
Ensure continual improvements in IT Client Services processes and workflows, including Service Desk and Deskside support functions; develop and maintain practices and procedures within a common documentation repository.
Promote knowledge management practices and ensure knowledge articles are maintained and kept current.
Develop and maintain operational metrics and reporting to ensure service level objectives and customer experience targets are met or exceeded.
Generate operational reports and dashboards as required; monitor and manage incidents, service requests, problems, and changes that affect service delivery.
Identify and implement service/quality improvements pertaining to resource utilization, workflow processes, and customer service.
Represent IT Client Services by providing operational leadership, technical guidance, and support to internal clients and organizational projects.
Provide oversight of service requests, incidents, and operational work queues, ensuring appropriate approvals, prioritization, and task assignments.
Oversee end-user technology lifecycle activities including hardware and software evaluation and recommendations, procurement receiving and deployment processes, asset inventory and lifecycle management.
Function as an escalation point for on-call technical support with an understanding that this may require work after hours and weekends.
Special Projects and other duties, as assigned.

KNOWLEDGE, SKILLS & ABILITIES:

Excellent verbal and written communication skills include the ability to clearly present information to various audiences in both formal and informal settings.
Customer service focus with proven ability to build and sustain partnerships with all levels of employees through intuitive business insight and personal credibility; this includes the ability to make recommendations and influence outcomes.
Demonstrated ability to resolve issues by analyzing and evaluating possible solutions.
Excellent organizational and time management skills to manage multiple priorities and competing demands with tight timelines.
Proven ability to both lead and work in a team environment by providing guidance and coaching in areas of expertise; this includes effective leadership, coaching and strong team building.
Demonstrated knowledge of inventory/asset management and procurement processes, IT service management platforms, ITIL Best Practices and Break / fix processes
Extensive experience supporting enterprise technology environments including Microsoft platforms and services, endpoint management, identity and access management, business applications, cybersecurity tools, networking, and unified communications.

EDUCATION & EXPERIENCE:

Post-secondary degree or diploma in Computer Science or a related discipline plus a minimum of 7 years’ experience in enterprise IT support and service delivery and service desk technical support; an equivalent combination of education and experience may be considered.
Extensive work experience with the following:
- Microsoft 365
- Windows 11
- SAP
- Microsoft Intune (Endpoint Management) Microsoft Active Directory & Microsoft Entra IDMicrosoft Exchange \ Exhange Online
- Endpoint Security and Antivirus SolutionsNetwork technologies
- Voice, UC, and IP Telephony Technologies
- Tanium
- Experience leading/supervising technical teams is required.
- ITIL V3 Foundations Certification is an asset
- Certification in one or more of the following would be an asset:
- Microsoft Office Specialist (MOS) CompTIA A+ITIL Foundations CertificationMicrosoft Certified: Modern Desktop Administrator Associate
- Microsoft Certified: Endpoint Administrator Associate
- Industry specific customer service training / courses
- Enterprise IT Service Management (ITSM) training or certification
Experience working in a regulated environment, preferably within the electrical utility industry, would be an asset.

SPECIAL CONDITIONS:

This position will be required to provide oversight of on-call technical support resources and respond to after-hour escalations when needed.

TO APPLY TO THIS POSITION: Please submit your resume via the button below: "Apply"

We thank all applicants for their interest, however, only those candidates to be considered for an interview will be contacted.

If you receive an error message when applying, please contact the system administrator at: Recruitment@fortisalberta.com

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More about this job

Responsibilities

The Supervisor IT Client Services manages the day-to-day operations of the IT Service Desk and Deskside Services teams to ensure efficient service delivery. This role involves leading staff, coordinating vendors, and overseeing end-user technology lifecycle activities including hardware and software deployment.

Requirements

Candidates must have a post-secondary degree or diploma in Computer Science or a related field and at least 7 years of experience in enterprise IT support. Extensive experience with Microsoft platforms, endpoint management, and leadership in a technical environment is required.

Skills

IT Service Desk Management
Team Leadership
ITIL Best Practices
Microsoft 365
Windows 11
SAP
Microsoft Intune
Active Directory
Entra ID
Endpoint Management
Asset Management
Procurement
Incident Management
Technical Support
Customer Service
Cybersecurity

Visa sponsorship

Not detected in the job text

Keywords

IT Service Desk
Deskside Support
Microsoft 365
Windows 11
SAP
Microsoft Intune
Active Directory
Entra ID
Exchange Online
Endpoint Security
Antivirus
Network Technologies
IP Telephony
Tanium
ITIL
Asset Management
Procurement
Incident Management
Service Level Objectives
Leadership
Coaching
Performance Management
Employee Relations
Strategic Planning
Hardware Lifecycle
Software Deployment
Unified Communications
Electrical Utility
Technical Escalation
Operational Metrics

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