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Added 2 mins ago
FH
Manager Patient Access & Community Transition - Eagle Ridge Hospital
Fraser Health
BC · Tri-Cities / Coquitlam / Port Coquitlam / Port Moody, British Columbia
- Part-time
…Hospital in Port Moody, B.C! This is an exciting opportunity to lead the PACT team as well as Allied Health professions such as Physiotherapy, Occupational therapy, Speech Language Therapy,…
Added 2 mins ago
SJ
Manager, Employee & Labour Relations (Non-Acute)
St. Joseph's Healthcare Hamilton
Brantford, ON · Guelph, ON · Hamilton, ON · St Josephs Health Centre Guelph
- Full-time
Lead grievance management, human rights matters, and complex labour disputes, ensuring timely, cost‑effective, and defensible outcomes.
Added 2 mins ago
IB
Customer Experience Leader
Indigo Books & Music
Milton, ON
- $18.95 to $23.25 CAD / hour
- Full-time
The Customer Experience Leader is the execution lead of all customer programs and results. This position role models and coaches to create a high-performance, customer-focused environment…
Added 2 mins ago
EG
Construction Manager, Land Development
Egis Group
Edmonton, AB
- $130,000 to $170,000 CAD / year
- Full-time
Inspecting construction operations from time to time to ensure compliance with contract documents, quality and safety standards;
Added 16 mins ago
TC
Live-In Support Workers, Multiple Positions (Port Alberni)
Taproot Community Support Services
Port Alberni, BC
- Full-time
…are currently hiring for the following roles, in both part-time and full-time…
Added 16 mins ago
TC
Residential Community Support Workers, Multiple Positions (Port Alberni)
Taproot Community Support Services
Port Alberni, BC
- Full-time
…are currently hiring for the following roles, in both part-time and full-time…
Added 16 mins ago
TC
Residential Child & Youth Worker, Full time
Taproot Community Support Services
Victoria, BC
- Full-time
Two (2) permanent full-time positions, both with a weekly schedule of 40 hours:
Added 17 mins ago
Retail Experience Lead
Fire & Flower Inc.
Slave Lake, AB
The Retail Experience Lead is responsible for opening and closing duties, overseeing daily operations, and supervising staff during an assigned shift.
Added 17 mins ago
TS
Christmas Kettle Assistant
The Salvation Army Canada and Bermuda Territory
Burlington, ON
- Full-time
This is a temporary full-time position based on 40 hours per week.
Added 32 mins ago
CT
Director of Engineering (Hardware)
CarbonCure Technologies
Dartmouth, NS
- Full-time
Reporting to the CTO, the Director of Engineering will lead CarbonCure’s central Hardware function, with responsibility for hardware engineering and controls, manufacturing, hardware QA/QC,…
Added 32 mins ago
M
Specialty Services Manager (Assistant Personal Training Manager)
Movati
Burlington, ON
- Full-time
…leadership training to help ensure you are always learning. All full-time employees are eligible for benefits after 3 months of employment. Our promise at MOVATI is to help you feel…
Added 44 mins ago
EE
Manufacturing Engineering Manager
Express Employment Professionals - Kitchener / Waterloo
Kitchener, ON
- Full-time
…proven supervisory skills. You will oversee daily production operations, lead a team, and drive continuous improvement initiatives to enhance productivity, quality, and operational…
Added 44 mins ago
O
Senior Business Analyst
OSBIE
Guelph, ON
- Full-time
Assess and qualify new requests from IT and Operations, clarify the underlying business problem, and evaluate whether the appropriate approach is to fix, buy, build, enhance, or discontinue.
Added 45 mins ago
FI
Staff Supply Chain Simulation Scientist
Fulfillment IQ
Remote, Canada
- Full-time
- Remote
Employment Type (Permanent/Contract/Part-time/Intern): Permanent, Full-Time
Added 45 mins ago
FI
Senior Simulation Scientist
Fulfillment IQ
Remote, Canada
- Full-time
- Remote
Employment Type (Permanent/Contract/Part-time/Intern): Permanent, Full-Time
Added 1 hour ago
HB
Assistant Shop Manager - BOSS Shop, Holt Renfrew Square One
HUGO BOSS Canada, Inc.
Mississauga, ON
- Other
HUGO BOSS Canada, Inc. | Mississauga | Canada | Full-time | P2
Added 1 hour ago
HB
Part Time Sales Associate - BOSS Shop, Holt Renfrew Square One
HUGO BOSS Canada, Inc.
Mississauga, ON
- Part-time
- Other
Lead the team to achieve positive results by supporting top line sales, profit and loss management and inventory control.
Added 1 hour ago
HB
Part Time Sales Associate - BOSS Store, Saint Foy
HUGO BOSS Canada, Inc.
Ste.-Foy, QC
- Part-time
- Other
Lead the team to achieve positive results by supporting top line sales, profit and loss management and inventory control.
Added 1 hour ago
HB
Part Time Sales Associate - BOSS Shop, Holt Renfrew Calgary
HUGO BOSS Canada, Inc.
Calgary, AB
- Part-time
- Other
Lead the team to achieve positive results by supporting top line sales, profit and loss management and inventory control.
Added 1 hour ago
HB
Assistant Shop Manager - BOSS Shop, Holt Renfrew Calgary
HUGO BOSS Canada, Inc.
Calgary, AB
- Other
HUGO BOSS Canada, Inc. | Calgary | Canada | Full-time | P2
Added 1 hour ago
HB
Part Time Sales Associate - BOSS Outlet, Edmonton Premium
HUGO BOSS Canada, Inc.
Edmonton, AB
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Lead the team to achieve positive results by supporting top line sales, profit and loss management and inventory control.
Added 1 hour ago
TL
Deputy Fire Chief
The Loomex Group
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- Full-time
Lead and manage the fire department’s emergency response operations (such as command, incident safety officer, and tactical operations).
Added 1 hour ago
EB
Senior Director, Marketing Enablement & Operations
EQ Bank
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- Full-time
You will build, lead and evolve a multidisciplinary function spanning marketing operations, automation, CRM/email operations and enablement. As a people leader, you will attract, develop…
Added 1 hour ago
Product Development Specialist
Sobeys Capital Incorporated or a Franchise/Affiliate / ou une franchise/société affiliée
Mississauga, ON
Sobeys is full of exciting opportunities, and we are always looking for bright new talent to join our team! We currently have a full-time opportunity for a Product Development Specialist.…
Added 1 hour ago
Corporate Store Supervisor II
Bulk Barn
Brampton, ON
…responsible to assist in the leadership of the stores day-to-day operations in the achievement of operational efficiencies, profitability and customer satisfaction. This position is also…

FortisAlberta

Supervisor IT Client Services (E26-185)

Airdrie, AB, Canada

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Job details

Apply by: Oct 23, 2026
Posting language: English
Posted: Oct 8, 2026

Original job description

ABOUT US
At FortisAlberta we invest in our greatest resource – our people. As Alberta’s largest electricity distribution provider, we are positioned for growth. Each day, FortisAlberta employees strive to exceed customer expectations while maintaining a focus on our commitment to safety.

APPLICATION DEADLINE: October 23, 2026

TITLE: Supervisor IT Client Services (E26-185)
DEPARTMENT: Information Technology
WORK LOCATION/OFFICE: Airdrie Kingsview
STATUS: 01 Full Time - Salaried
NUMBER OF HIRES: 1

DESCRIPTION:
Under the general direction of the Manager IT Client Services, the Supervisor IT Client Services is responsible for managing the day-to-day operations of the IT Service Desk and Deskside Services teams as well as overseeing the delivery of IT services. This includes managing actions and coordinating staff, contractors, and vendors to ensure the efficient delivery of exceptional customer service to FortisAlberta clients.
Where applicable, the Supervisor IT Client Services will assist in overseeing the security, integrity, and safety and support of FortisAlberta computer equipment and mobility devices and will assist IT management in strategic planning related to these programs. This will include the on-going development and implementation of processes relating to the management, and support of end-user computing hardware and software.

DUTIES & RESPONSIBILITIES INCLUDE (but not limited to):

Leadership:

Supervise, coach, and mentor a team of employees; this includes providing direction, expertise, and advice to employees, identifying employee training requirements, and formally participating in managing the performance of employees.
Direct and ensure the quality of work of the IT Client Services team.
Motivate and inspire team members through recognition and celebration of accomplishments and contributions.
Work closely with Human Resources to manage all elements of employee relations, including hiring, terminations, training, performance appraisals for the employee file, administering progressive discipline, and resolving labour relations issues and/or grievances.

IT Client Services:

Manage the day-to-day operations, workload distribution, prioritization, and resource planning for the Service Desk and Deskside support teams to ensure effective service delivery and achievement of service level objectives.
Lead and promote a customer-focused service culture across the Service Desk and Deskside support teams, ensuring consistent delivery of high-quality support and positive client experiences.
Review and analyze the effectiveness and efficiency of existing practices and processes to develop innovative strategies to improve performance, employee morale and customer ownership
Implement process and application changes to enhance customer service.
Accurately scope length and difficulty of tasks and projects; set objectives; break down work into the process steps; develop schedules and task/people assignments; anticipate and adjust for problems and roadblocks; measure performance against goals; evaluate results.
Act as the point of contact for all IT Client Services escalations and communications to ensure timely resolution and effective stakeholder communication.
Ensure continual improvements in IT Client Services processes and workflows, including Service Desk and Deskside support functions; develop and maintain practices and procedures within a common documentation repository.
Promote knowledge management practices and ensure knowledge articles are maintained and kept current.
Develop and maintain operational metrics and reporting to ensure service level objectives and customer experience targets are met or exceeded.
Generate operational reports and dashboards as required; monitor and manage incidents, service requests, problems, and changes that affect service delivery.
Identify and implement service/quality improvements pertaining to resource utilization, workflow processes, and customer service.
Represent IT Client Services by providing operational leadership, technical guidance, and support to internal clients and organizational projects.
Provide oversight of service requests, incidents, and operational work queues, ensuring appropriate approvals, prioritization, and task assignments.
Oversee end-user technology lifecycle activities including hardware and software evaluation and recommendations, procurement receiving and deployment processes, asset inventory and lifecycle management.
Function as an escalation point for on-call technical support with an understanding that this may require work after hours and weekends.
Special Projects and other duties, as assigned.

KNOWLEDGE, SKILLS & ABILITIES:

Excellent verbal and written communication skills include the ability to clearly present information to various audiences in both formal and informal settings.
Customer service focus with proven ability to build and sustain partnerships with all levels of employees through intuitive business insight and personal credibility; this includes the ability to make recommendations and influence outcomes.
Demonstrated ability to resolve issues by analyzing and evaluating possible solutions.
Excellent organizational and time management skills to manage multiple priorities and competing demands with tight timelines.
Proven ability to both lead and work in a team environment by providing guidance and coaching in areas of expertise; this includes effective leadership, coaching and strong team building.
Demonstrated knowledge of inventory/asset management and procurement processes, IT service management platforms, ITIL Best Practices and Break / fix processes
Extensive experience supporting enterprise technology environments including Microsoft platforms and services, endpoint management, identity and access management, business applications, cybersecurity tools, networking, and unified communications.

EDUCATION & EXPERIENCE:

Post-secondary degree or diploma in Computer Science or a related discipline plus a minimum of 7 years’ experience in enterprise IT support and service delivery and service desk technical support; an equivalent combination of education and experience may be considered.
Extensive work experience with the following:
- Microsoft 365
- Windows 11
- SAP
- Microsoft Intune (Endpoint Management) Microsoft Active Directory & Microsoft Entra IDMicrosoft Exchange \ Exhange Online
- Endpoint Security and Antivirus SolutionsNetwork technologies
- Voice, UC, and IP Telephony Technologies
- Tanium
- Experience leading/supervising technical teams is required.
- ITIL V3 Foundations Certification is an asset
- Certification in one or more of the following would be an asset:
- Microsoft Office Specialist (MOS) CompTIA A+ITIL Foundations CertificationMicrosoft Certified: Modern Desktop Administrator Associate
- Microsoft Certified: Endpoint Administrator Associate
- Industry specific customer service training / courses
- Enterprise IT Service Management (ITSM) training or certification
Experience working in a regulated environment, preferably within the electrical utility industry, would be an asset.

SPECIAL CONDITIONS:

This position will be required to provide oversight of on-call technical support resources and respond to after-hour escalations when needed.

TO APPLY TO THIS POSITION: Please submit your resume via the button below: "Apply"

We thank all applicants for their interest, however, only those candidates to be considered for an interview will be contacted.

If you receive an error message when applying, please contact the system administrator at: Recruitment@fortisalberta.com

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More about this job

Responsibilities

The Supervisor IT Client Services manages the day-to-day operations of the IT Service Desk and Deskside Services teams to ensure efficient service delivery. This role involves leading staff, coordinating vendors, and overseeing end-user technology lifecycle activities including hardware and software deployment.

Requirements

Candidates must have a post-secondary degree or diploma in Computer Science or a related field and at least 7 years of experience in enterprise IT support. Extensive experience with Microsoft platforms, endpoint management, and leadership in a technical environment is required.

Skills

IT Service Desk Management
Team Leadership
ITIL Best Practices
Microsoft 365
Windows 11
SAP
Microsoft Intune
Active Directory
Entra ID
Endpoint Management
Asset Management
Procurement
Incident Management
Technical Support
Customer Service
Cybersecurity

Visa sponsorship

Not detected in the job text

Keywords

IT Service Desk
Deskside Support
Microsoft 365
Windows 11
SAP
Microsoft Intune
Active Directory
Entra ID
Exchange Online
Endpoint Security
Antivirus
Network Technologies
IP Telephony
Tanium
ITIL
Asset Management
Procurement
Incident Management
Service Level Objectives
Leadership
Coaching
Performance Management
Employee Relations
Strategic Planning
Hardware Lifecycle
Software Deployment
Unified Communications
Electrical Utility
Technical Escalation
Operational Metrics

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