Find work in Canada.

342,009 jobs across our Canadian network. How we count

Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added just now
RA
Early childhood educator (ECE)
Rainbow Angels Montessori Childcare Center Ltd.
Richmond, BC
- From $23.5 CAD / hour
- Full-time
- On-site
Develop and implement child-care programs that support and promote the physical, cognitive, emotional and social development of children
Added 6 mins ago
SC
Senior HSE Professional
SHE Consulting Inc.
Whitehorse, YT
- Full-time
Lead the development and implementation of HSE programs for clients and businesses
Added 6 mins ago
L
Customer Success Specialist
Laylah
Quebec, QC
- Full-time
Identify specific needs of prospects and adapt demonstrations and presentations accordingly to maximize the impact for the prospect/lead.
Added 6 mins ago
TH
Child & Youth Counsellor, Eating Disorders Program (EDP)
The Hospital for Sick Children
Toronto, ON
- Full-time
…healthcare centres in the world. As innovators in child health, we lead and partner to improve the health of children through the integration of healthcare, leading-edge research and…
Added 6 mins ago
TS
Respite Support Worker
The Salvation Army in Canada
London, ON
- Part-time
…Services include Centre-Based Respite, Residential Care, Summer Programs and Day…
Added 6 mins ago
CO
Director of Engineering and Capital Planning
City of Iqaluit
Iqaluit, NU
- Full-time
Lead the development, implementation, and ongoing management of the City's multi-year capital infrastructure and capital spending programs
Added 6 mins ago
PC
Manager, Integrated Supply Chain - M&M Food Market
Parkland Corporation
Mississauga, ON
- Full-time
Lead inventory review meetings and recommend actions to mitigate supply risks.
Added 22 mins ago
M
Senior Manager, Mental Health - Canada
Movember
Toronto, ON
- Full-time
As Senior Manager, Mental Health, Canada, you’ll lead the in-market delivery of Movember’s mental health programs across Canada, to time, quality, and budget. But alongside that, you’ll…
Added 36 mins ago
SH
Machinist Apprentice
SIEL Human Solutions
Esterhazy, SK
- Full-time
…living. We proudly support local initiatives, including youth programs, sports, arts, and community projects. Our community…
Added 36 mins ago
M
Senior Manager, Mental Health - Canada
Movember
Toronto, ON
- Full-time
As Senior Manager, Mental Health, Canada, you’ll lead the in-market delivery of Movember’s mental health programs across Canada, to time, quality, and budget. But alongside that, you’ll…
Added 36 mins ago
VC
Warehouse General Laborer
Viessmann Climate Solutions
Waterloo, ON
- Full-time
…Plus, we’ll support your growth with paid-for external training programs and…
Added 37 mins ago
Bloomberg Economics Canada Economist
Bloomberg
Toronto, ON
Lead on the forecasting the Canadian economy including short-term indicators as well as producing medium and long-term projections for the economy.
Added 37 mins ago
Aquatic Leader
City of Vancouver
Vancouver, BC
Ability to develop instruction programs for varied levels of swimmers and to organize and lead staff inservice training
Added 1 hour ago
PL
Early childhood educator (ece) - level 2
Paradise Learning Centre
Edmonton, AB
- $17 to $18.5 CAD / hour
- Full-time
- On-site
Develop and implement child-care programs that support and promote the physical, cognitive, emotional and social development of children
Added 1 hour ago
ID
Daycare supervisor
Imaginarium Daycare
Victoria, BC
- From $27 CAD / hour
- Full-time
- On-site
Develop and implement child-care programs that support and promote the physical, cognitive, emotional and social development of children
Added 1 hour ago
CO
Director, Health, Safety, & Organizational Resilience
City of Saint John
Saint John, NB
- Full-time
The Director will lead organizational change and influence leaders at all levels of the organization to embed safety, risk management, prevention, and employee well-being into strategic and…
Added 1 hour ago
A
Construction Manager
Actalent
Point Tupper, NS
- $100 to $110 CAD / hour
- Contract
Lead the safe, timely, and efficient execution of the assigned construction scope, ensuring delivery and acceptance to the end user prior to handover and Ready for Service.
Added 1 hour ago
TL
Deputy Fire Chief
The Loomex Group
Sussex, NB
- Full-time
Lead and manage the fire department’s emergency response operations (such as command, incident safety officer, and tactical operations)
Added 1 hour ago
A
Senior Mechanical Test Engineer
Actalent
Vancouver, BC
- $48 to $57 CAD / hour
- Contract
Lead and complete design verification activities across multiple new product development programs.
Added 1 hour ago
NW
Project Engineer-Evolve Recycling
North West Rubber Colorado
Brantford, ON
- Full-time
…Project Manager will be an integral part of our growth and will lead initiatives to improve safety, quality, machine uptime and…
Added 1 hour ago
TA
Operations manager - trade, broadcasting and other services
Tire and Rubber Association of Canada
Etobicoke, ON
- From $56.04 CAD / hour
- Full-time
- Hybrid
Allocate material, human and financial resources to implement organizational policies and programs
Added 1 hour ago
WS
Early childhood educator (ECE)
Wilde School, Blue Mountains
Kimberley, ON
- $20 to $25 CAD / hour
- Full-time
- Contract
- On-site
Develop and implement child-care programs that support and promote the physical, cognitive, emotional and social development of children
Added 1 hour ago
Director Indigenous Programs
Simon Fraser University
Burnaby, BC
…business students to learn from world class faculty as a way to lead and increase the health and wellbeing of Indigenous peoples, communities and organizations through the lens of business…
Added 1 hour ago
NG
Early childhood educator (ECE)
NORTHTOWN GRAND DAYCARE
Edmonton, AB
- $17 to $20 CAD / hour
- Full-time
- On-site
Develop and implement child-care programs that support and promote the physical, cognitive, emotional and social development of children
Added 1 hour ago
KY
Reliability Engineer
Know Your Opportunity
Engineer, BC
- Full-time
…partners to define, execute, and continuously improve reliability programs for cold storage and ultra-low temperature (ULT)…

FortisAlberta

Supervisor IT Client Services (E26-185)

Airdrie, AB, Canada

Apply About employer

Applications open in a new tab.

Job details

Apply by: Oct 23, 2026
Posting language: English
Posted: Oct 8, 2026

Original job description

ABOUT US
At FortisAlberta we invest in our greatest resource – our people. As Alberta’s largest electricity distribution provider, we are positioned for growth. Each day, FortisAlberta employees strive to exceed customer expectations while maintaining a focus on our commitment to safety.

APPLICATION DEADLINE: October 23, 2026

TITLE: Supervisor IT Client Services (E26-185)
DEPARTMENT: Information Technology
WORK LOCATION/OFFICE: Airdrie Kingsview
STATUS: 01 Full Time - Salaried
NUMBER OF HIRES: 1

DESCRIPTION:
Under the general direction of the Manager IT Client Services, the Supervisor IT Client Services is responsible for managing the day-to-day operations of the IT Service Desk and Deskside Services teams as well as overseeing the delivery of IT services. This includes managing actions and coordinating staff, contractors, and vendors to ensure the efficient delivery of exceptional customer service to FortisAlberta clients.
Where applicable, the Supervisor IT Client Services will assist in overseeing the security, integrity, and safety and support of FortisAlberta computer equipment and mobility devices and will assist IT management in strategic planning related to these programs. This will include the on-going development and implementation of processes relating to the management, and support of end-user computing hardware and software.

DUTIES & RESPONSIBILITIES INCLUDE (but not limited to):

Leadership:

Supervise, coach, and mentor a team of employees; this includes providing direction, expertise, and advice to employees, identifying employee training requirements, and formally participating in managing the performance of employees.
Direct and ensure the quality of work of the IT Client Services team.
Motivate and inspire team members through recognition and celebration of accomplishments and contributions.
Work closely with Human Resources to manage all elements of employee relations, including hiring, terminations, training, performance appraisals for the employee file, administering progressive discipline, and resolving labour relations issues and/or grievances.

IT Client Services:

Manage the day-to-day operations, workload distribution, prioritization, and resource planning for the Service Desk and Deskside support teams to ensure effective service delivery and achievement of service level objectives.
Lead and promote a customer-focused service culture across the Service Desk and Deskside support teams, ensuring consistent delivery of high-quality support and positive client experiences.
Review and analyze the effectiveness and efficiency of existing practices and processes to develop innovative strategies to improve performance, employee morale and customer ownership
Implement process and application changes to enhance customer service.
Accurately scope length and difficulty of tasks and projects; set objectives; break down work into the process steps; develop schedules and task/people assignments; anticipate and adjust for problems and roadblocks; measure performance against goals; evaluate results.
Act as the point of contact for all IT Client Services escalations and communications to ensure timely resolution and effective stakeholder communication.
Ensure continual improvements in IT Client Services processes and workflows, including Service Desk and Deskside support functions; develop and maintain practices and procedures within a common documentation repository.
Promote knowledge management practices and ensure knowledge articles are maintained and kept current.
Develop and maintain operational metrics and reporting to ensure service level objectives and customer experience targets are met or exceeded.
Generate operational reports and dashboards as required; monitor and manage incidents, service requests, problems, and changes that affect service delivery.
Identify and implement service/quality improvements pertaining to resource utilization, workflow processes, and customer service.
Represent IT Client Services by providing operational leadership, technical guidance, and support to internal clients and organizational projects.
Provide oversight of service requests, incidents, and operational work queues, ensuring appropriate approvals, prioritization, and task assignments.
Oversee end-user technology lifecycle activities including hardware and software evaluation and recommendations, procurement receiving and deployment processes, asset inventory and lifecycle management.
Function as an escalation point for on-call technical support with an understanding that this may require work after hours and weekends.
Special Projects and other duties, as assigned.

KNOWLEDGE, SKILLS & ABILITIES:

Excellent verbal and written communication skills include the ability to clearly present information to various audiences in both formal and informal settings.
Customer service focus with proven ability to build and sustain partnerships with all levels of employees through intuitive business insight and personal credibility; this includes the ability to make recommendations and influence outcomes.
Demonstrated ability to resolve issues by analyzing and evaluating possible solutions.
Excellent organizational and time management skills to manage multiple priorities and competing demands with tight timelines.
Proven ability to both lead and work in a team environment by providing guidance and coaching in areas of expertise; this includes effective leadership, coaching and strong team building.
Demonstrated knowledge of inventory/asset management and procurement processes, IT service management platforms, ITIL Best Practices and Break / fix processes
Extensive experience supporting enterprise technology environments including Microsoft platforms and services, endpoint management, identity and access management, business applications, cybersecurity tools, networking, and unified communications.

EDUCATION & EXPERIENCE:

Post-secondary degree or diploma in Computer Science or a related discipline plus a minimum of 7 years’ experience in enterprise IT support and service delivery and service desk technical support; an equivalent combination of education and experience may be considered.
Extensive work experience with the following:
- Microsoft 365
- Windows 11
- SAP
- Microsoft Intune (Endpoint Management) Microsoft Active Directory & Microsoft Entra IDMicrosoft Exchange \ Exhange Online
- Endpoint Security and Antivirus SolutionsNetwork technologies
- Voice, UC, and IP Telephony Technologies
- Tanium
- Experience leading/supervising technical teams is required.
- ITIL V3 Foundations Certification is an asset
- Certification in one or more of the following would be an asset:
- Microsoft Office Specialist (MOS) CompTIA A+ITIL Foundations CertificationMicrosoft Certified: Modern Desktop Administrator Associate
- Microsoft Certified: Endpoint Administrator Associate
- Industry specific customer service training / courses
- Enterprise IT Service Management (ITSM) training or certification
Experience working in a regulated environment, preferably within the electrical utility industry, would be an asset.

SPECIAL CONDITIONS:

This position will be required to provide oversight of on-call technical support resources and respond to after-hour escalations when needed.

TO APPLY TO THIS POSITION: Please submit your resume via the button below: "Apply"

We thank all applicants for their interest, however, only those candidates to be considered for an interview will be contacted.

If you receive an error message when applying, please contact the system administrator at: Recruitment@fortisalberta.com

Apply About employer

More about this job

Responsibilities

The Supervisor IT Client Services manages the day-to-day operations of the IT Service Desk and Deskside Services teams to ensure efficient service delivery. This role involves leading staff, coordinating vendors, and overseeing end-user technology lifecycle activities including hardware and software deployment.

Requirements

Candidates must have a post-secondary degree or diploma in Computer Science or a related field and at least 7 years of experience in enterprise IT support. Extensive experience with Microsoft platforms, endpoint management, and leadership in a technical environment is required.

Skills

IT Service Desk Management
Team Leadership
ITIL Best Practices
Microsoft 365
Windows 11
SAP
Microsoft Intune
Active Directory
Entra ID
Endpoint Management
Asset Management
Procurement
Incident Management
Technical Support
Customer Service
Cybersecurity

Visa sponsorship

Not detected in the job text

Keywords

IT Service Desk
Deskside Support
Microsoft 365
Windows 11
SAP
Microsoft Intune
Active Directory
Entra ID
Exchange Online
Endpoint Security
Antivirus
Network Technologies
IP Telephony
Tanium
ITIL
Asset Management
Procurement
Incident Management
Service Level Objectives
Leadership
Coaching
Performance Management
Employee Relations
Strategic Planning
Hardware Lifecycle
Software Deployment
Unified Communications
Electrical Utility
Technical Escalation
Operational Metrics

Report this job