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Added 1 min ago
TI
Kitchen manager
Tower Inn & Suites/Begbie's Bar & Restaurant
Quesnel, BC
- $3,200 to $5,000 CAD / month
- Full-time
- On-site
Ensure that food and service meet quality control standards
Added 6 mins ago
NA
Research Laboratory Assistant - Glasgow Clinical Research Facility
NHS Ayrshire & Arran
Saskatoon, SK
- Full-time
Receive, inspect, process, label, centrifuge, aliquot and store a variety of biological samples including blood, urine, sputum and stool to the highest quality standards
Added 6 mins ago
NS
Research Laboratory Assistant - Glasgow Clinical Research Facility
NHS Scotland
Saskatoon, SK
- Contract
Receive, inspect, process, label, centrifuge, aliquot and store a variety of biological samples including blood, urine, sputum and stool to the highest quality standards
Added 6 mins ago
TS
Store Associate
The Salvation Army in Canada
Richmond, BC
- Full-time
Maintain the proper sorting and processing of goods, ensure compliance with quality standards; that all products are priced correctly as per store policy.
Added 6 mins ago
H
Senior Account Manager
Hays
Calgary, AB
- Full-time
The Account Manager will serve as the primary point of contact for hiring managers, developing a deep understanding of client hiring needs, workforce planning initiatives, and business…
Added 6 mins ago
IW
Business Systems Analyst & Developer - Data, AI & Agentic Automation
Innotech Windows + Doors
Langley (District), BC · Langley, BC
- Full-time
Support reporting standards, data definitions, and data quality controls.
Added 6 mins ago
M
Project Manager, IM-Related Level 2
Mindtris
Victoria, BC
- Full-time
Have a minimum of three (3) years of experience within the last seven (7) years as a Project Manager in one or more of the following knowledge areas: Project Integration Management, Project…
Added 6 mins ago
TO
Drafting/Design Student
Tundra Oil & Gas
Virden, MB
- Internship
Accountability for accuracy and high quality of work performed
Added 6 mins ago
BU
Casual/Relief – Clerical Level 3
Brandon University
Brandon, MB
- Temporary
Self motivate and quality driven to perform independent projects (daily);
Added 6 mins ago
SE
CRM and Email Operations Specialist
Sports Experts
Laval, QC
- Full-time
…Trio Hockey banners. Reporting to the Media and Go-to-Market Manager, this person will work closely with the CRM Lead, content and creative teams, as well as corporate CRM teams at Canadian…
Added 6 mins ago
GF
Manager, Chronic Disease & Population Health
Guelph Family Health Team
Guelph, ON
- Full-time
The Manager, Chronic Disease & Population Health provides clinical program and people leadership for Guelph FHT's chronic disease services and community-based programs. The role is…
Added 6 mins ago
WL
Sport Medicine and Athlete Performance Manager
Wilfrid Laurier University
Waterloo, ON
- $85,357 to $106,696 CAD / year
- Contract
…Faculty of Science, and athletics & recreation support staff, the Manager designs tailored protocols and staff management of the Athletic Therapy and Strength & Conditioning teams and…
Added 6 mins ago
TS
Program Co-ordinator
The Salvation Army in Canada
Hamilton, ON
- Part-time
…staff, ensuring effective teamwork, high standards of work quality and customer…
Added 6 mins ago
PM
Global Brand Manager
Prollenium Medical Technologies Inc.
Richmond Hill, ON
- $130,000 to $140,000 CAD / year
- Full-time
Reporting to SVP Global Head of Marketing, the Global Brand Manager will be responsible for developing, executing, and overseeing strategic marketing initiatives to promote and enhance the…
Added 6 mins ago
M
Assistant Manager
Mark's
Hawkesbury, ON
- Full-time
Assumes responsibility for all operations of the store in the absence of the Store Manager.
Added 6 mins ago
RG
Accounting & Consolidation Manager
Ramudden Global North America
Markham, ON
- Full-time
Reporting to the Corporate Controller, the Accounting & Consolidation Manager will play an important role in our North American Finance team, overseeing corporate accounting, financial…
Added 6 mins ago
CL
International Marketing Manager
Clover Leaf Seafoods
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Marketing Manager, International– Markham, Ontario
Added 6 mins ago
D
Program Manager
DCM
Brampton, ON
- $65,149 to $81,436 CAD / year
- Full-time
As a Program Manager, you will be delivering highly effective data driven campaigns on time for a variety of markets and liaise with clients, agencies and internal departments from start to…
Added 6 mins ago
V
Assistant Branch Manager - Lynn Creek
Vancity
North Vancouver, BC
- Full-time
As an Assistant Branch Manager, you will establish and develop relationships with our business community contacts and look for opportunities to promote Vancity products and services with…
Added 6 mins ago
V
Mortgage Development Manager - Vancouver Island
Vancity
Bowen Island, BC
- Full-time
…professional with these traits to be our next Mortgage Development Manager. As a Mortgage Development Manager, you will grow new mortgage business and help Vancity redefine wealth…
Added 6 mins ago
SC
Category Business Manager
Sport Chek
Calgary, AB
- Full-time
Reporting to the AVP, the Category Business Manager is the key leader in the Merchandising Strategic Business Unit (SBU). Operating as the business owner for the category, within…
Added 7 mins ago
C
Deli Manager - Full Time ( Days, Evenings and Weekends)
Co-op
Portage la Prairie, MB
- Full-time
Homestead Co-op is hiring a Full Time Deli Manager at our Portage la Prairie Food Store location.
Added 7 mins ago
C
C-Store Attendant
Co-op
Prince George, BC
- Part-time
Job Overview: Reporting to Gas Bar Manager You’ll be involved in:
Added 7 mins ago
A-
Manager, Underwriting
AMA - Alberta Motor Association
Calgary, AB
- Full-time
We are seeking an experienced and people-focused Manager, Mortgage Underwriting to lead our underwriting team and oversee the quality, consistency, and efficiency of mortgage credit…
Added 7 mins ago
D
Property Administrator
Dream
Toronto, ON
- Full-time
…responsibilities. You care about your work and delivering high quality results. You’re known for maintaining a positive, calm attitude even during crunch time. You like to move as fast as…

FortisAlberta

Supervisor IT Client Services (E26-185)

Airdrie, AB, Canada

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Job details

Apply by: Oct 23, 2026
Posting language: English
Posted: Oct 8, 2026

Original job description

ABOUT US
At FortisAlberta we invest in our greatest resource – our people. As Alberta’s largest electricity distribution provider, we are positioned for growth. Each day, FortisAlberta employees strive to exceed customer expectations while maintaining a focus on our commitment to safety.

APPLICATION DEADLINE: October 23, 2026

TITLE: Supervisor IT Client Services (E26-185)
DEPARTMENT: Information Technology
WORK LOCATION/OFFICE: Airdrie Kingsview
STATUS: 01 Full Time - Salaried
NUMBER OF HIRES: 1

DESCRIPTION:
Under the general direction of the Manager IT Client Services, the Supervisor IT Client Services is responsible for managing the day-to-day operations of the IT Service Desk and Deskside Services teams as well as overseeing the delivery of IT services. This includes managing actions and coordinating staff, contractors, and vendors to ensure the efficient delivery of exceptional customer service to FortisAlberta clients.
Where applicable, the Supervisor IT Client Services will assist in overseeing the security, integrity, and safety and support of FortisAlberta computer equipment and mobility devices and will assist IT management in strategic planning related to these programs. This will include the on-going development and implementation of processes relating to the management, and support of end-user computing hardware and software.

DUTIES & RESPONSIBILITIES INCLUDE (but not limited to):

Leadership:

Supervise, coach, and mentor a team of employees; this includes providing direction, expertise, and advice to employees, identifying employee training requirements, and formally participating in managing the performance of employees.
Direct and ensure the quality of work of the IT Client Services team.
Motivate and inspire team members through recognition and celebration of accomplishments and contributions.
Work closely with Human Resources to manage all elements of employee relations, including hiring, terminations, training, performance appraisals for the employee file, administering progressive discipline, and resolving labour relations issues and/or grievances.

IT Client Services:

Manage the day-to-day operations, workload distribution, prioritization, and resource planning for the Service Desk and Deskside support teams to ensure effective service delivery and achievement of service level objectives.
Lead and promote a customer-focused service culture across the Service Desk and Deskside support teams, ensuring consistent delivery of high-quality support and positive client experiences.
Review and analyze the effectiveness and efficiency of existing practices and processes to develop innovative strategies to improve performance, employee morale and customer ownership
Implement process and application changes to enhance customer service.
Accurately scope length and difficulty of tasks and projects; set objectives; break down work into the process steps; develop schedules and task/people assignments; anticipate and adjust for problems and roadblocks; measure performance against goals; evaluate results.
Act as the point of contact for all IT Client Services escalations and communications to ensure timely resolution and effective stakeholder communication.
Ensure continual improvements in IT Client Services processes and workflows, including Service Desk and Deskside support functions; develop and maintain practices and procedures within a common documentation repository.
Promote knowledge management practices and ensure knowledge articles are maintained and kept current.
Develop and maintain operational metrics and reporting to ensure service level objectives and customer experience targets are met or exceeded.
Generate operational reports and dashboards as required; monitor and manage incidents, service requests, problems, and changes that affect service delivery.
Identify and implement service/quality improvements pertaining to resource utilization, workflow processes, and customer service.
Represent IT Client Services by providing operational leadership, technical guidance, and support to internal clients and organizational projects.
Provide oversight of service requests, incidents, and operational work queues, ensuring appropriate approvals, prioritization, and task assignments.
Oversee end-user technology lifecycle activities including hardware and software evaluation and recommendations, procurement receiving and deployment processes, asset inventory and lifecycle management.
Function as an escalation point for on-call technical support with an understanding that this may require work after hours and weekends.
Special Projects and other duties, as assigned.

KNOWLEDGE, SKILLS & ABILITIES:

Excellent verbal and written communication skills include the ability to clearly present information to various audiences in both formal and informal settings.
Customer service focus with proven ability to build and sustain partnerships with all levels of employees through intuitive business insight and personal credibility; this includes the ability to make recommendations and influence outcomes.
Demonstrated ability to resolve issues by analyzing and evaluating possible solutions.
Excellent organizational and time management skills to manage multiple priorities and competing demands with tight timelines.
Proven ability to both lead and work in a team environment by providing guidance and coaching in areas of expertise; this includes effective leadership, coaching and strong team building.
Demonstrated knowledge of inventory/asset management and procurement processes, IT service management platforms, ITIL Best Practices and Break / fix processes
Extensive experience supporting enterprise technology environments including Microsoft platforms and services, endpoint management, identity and access management, business applications, cybersecurity tools, networking, and unified communications.

EDUCATION & EXPERIENCE:

Post-secondary degree or diploma in Computer Science or a related discipline plus a minimum of 7 years’ experience in enterprise IT support and service delivery and service desk technical support; an equivalent combination of education and experience may be considered.
Extensive work experience with the following:
- Microsoft 365
- Windows 11
- SAP
- Microsoft Intune (Endpoint Management) Microsoft Active Directory & Microsoft Entra IDMicrosoft Exchange \ Exhange Online
- Endpoint Security and Antivirus SolutionsNetwork technologies
- Voice, UC, and IP Telephony Technologies
- Tanium
- Experience leading/supervising technical teams is required.
- ITIL V3 Foundations Certification is an asset
- Certification in one or more of the following would be an asset:
- Microsoft Office Specialist (MOS) CompTIA A+ITIL Foundations CertificationMicrosoft Certified: Modern Desktop Administrator Associate
- Microsoft Certified: Endpoint Administrator Associate
- Industry specific customer service training / courses
- Enterprise IT Service Management (ITSM) training or certification
Experience working in a regulated environment, preferably within the electrical utility industry, would be an asset.

SPECIAL CONDITIONS:

This position will be required to provide oversight of on-call technical support resources and respond to after-hour escalations when needed.

TO APPLY TO THIS POSITION: Please submit your resume via the button below: "Apply"

We thank all applicants for their interest, however, only those candidates to be considered for an interview will be contacted.

If you receive an error message when applying, please contact the system administrator at: Recruitment@fortisalberta.com

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More about this job

Responsibilities

The Supervisor IT Client Services manages the day-to-day operations of the IT Service Desk and Deskside Services teams to ensure efficient service delivery. This role involves leading staff, coordinating vendors, and overseeing end-user technology lifecycle activities including hardware and software deployment.

Requirements

Candidates must have a post-secondary degree or diploma in Computer Science or a related field and at least 7 years of experience in enterprise IT support. Extensive experience with Microsoft platforms, endpoint management, and leadership in a technical environment is required.

Skills

IT Service Desk Management
Team Leadership
ITIL Best Practices
Microsoft 365
Windows 11
SAP
Microsoft Intune
Active Directory
Entra ID
Endpoint Management
Asset Management
Procurement
Incident Management
Technical Support
Customer Service
Cybersecurity

Visa sponsorship

Not detected in the job text

Keywords

IT Service Desk
Deskside Support
Microsoft 365
Windows 11
SAP
Microsoft Intune
Active Directory
Entra ID
Exchange Online
Endpoint Security
Antivirus
Network Technologies
IP Telephony
Tanium
ITIL
Asset Management
Procurement
Incident Management
Service Level Objectives
Leadership
Coaching
Performance Management
Employee Relations
Strategic Planning
Hardware Lifecycle
Software Deployment
Unified Communications
Electrical Utility
Technical Escalation
Operational Metrics

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