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Added 1 min ago
MI
Maintenance Electrician
Martinrea International
Tillsonburg, ON
- Full-time
Providing meaningful opportunity, job satisfaction, and job security for our people;
Added 1 hour ago
AH
Certified Medical Device Reprocessing Technician
Alberta Health Services
Medicine Hat, AB
- Part-time
…chemical and quality assurance testing and report problems to the supervisor or…
Added 2 hours ago
AU
Security Guard - Retail Centre - Full Time
Allied Universal
Calgary, AB
- Full-time
Follow site post orders, security procedures, and instructions from the Site Supervisor or Manager.
Added 3 hours ago
Health Care Aide - Deer Lodge Centre
Winnipeg Regional Health Authority
Winnipeg, MB
…procedures). Notifies their Manager or their designate (i.e. supervisor nurse) of all occurrences, injuries illnesses or safety and health concerns which are likely to harm themselves,…
Added 3 hours ago
Diagnostic Imaging Assistant
Winnipeg Regional Health Authority
Winnipeg, MB
Anticipated Shift: Evenings;Weekends;Non-Conforming
Added 5 hours ago
GA
Back-of-House Supervisor, Armani Caffè (FT)
Giorgio Armani
Vancouver, BC
- Part-time
Back-of-House Supervisor | Full-Time | Armani Caffè, Oakridge Park, Vancouver
Added 5 hours ago
LC
Supervisor, Production
Loblaw Companies Limited
Burnaby, BC
- Full-time
We are hiring a Supervisor, Production. The scheduled shift will be SUNDAY to THURSDAY 10am - 6pm with requirements to work some statutory holidays and weekends and be flexible to cover…
Added 6 hours ago
SI
Registered Nurse
Shannex Incorporated
Halifax, NS
- Full-time
In consultation with HRBP and supervisor, ensures disciplinary procedures and documentation are completed according to company policy.
Added 7 hours ago
PT
Temporary Assistant Caretaker (#056-VA)
Pembina Trails School Division
Winnipeg, MB
- Part-time
Visually checks the facility to ensure building security. Secures the facility and activates the building alarm system at the end of the shift.
Added 7 hours ago
TH
Paint Sales Associate Full-Time - 7056 Crossroads
The Home Depot Canada
Winnipeg, MB
- Full-time
Working within a flexible schedule that may include evening and weekends
Added 7 hours ago
TH
Head Cashier Full Time - 7056 Crossroads
The Home Depot Canada
Winnipeg, MB
- Full-time
The Head Cashier plays an important role supporting the Front End Supervisor in motivating front end associates to follow GET behaviours and provide customers a great shopping experience.…
Added 7 hours ago
TH
SUPERVISEUR 42/78
The Home Depot Canada
Saskatoon, SK
- Full-time
Ability to work a flexible schedule; including days, evenings and weekends
Added 7 hours ago
TH
Order Picker - Part Time (New Minas)
The Home Depot Canada
New Minas, NS
- Part-time
Reports to Service Desk Department Supervisor
Added 7 hours ago
TH
Associé(e) à la peinture (temps partiel)
The Home Depot Canada
Levis, QC · Saint-Lambert-de-Lévis, QC
- Part-time
Working within a flexible schedule that may include evening and weekends
Added 7 hours ago
TH
Associé(e) de la manutention (temps partiel)
The Home Depot Canada
Quebec, QC · Sainte-Foy–Sillery–Cap-Rouge, QC
- Part-time
Working within a flexible schedule that includes overnight shift and may include evening and weekends.
Added 7 hours ago
TH
Associé(e) au stationnement (temps partiel)
The Home Depot Canada
Quebec, QC · Sainte-Foy–Sillery–Cap-Rouge, QC
- Part-time
Working within a flexible schedule that may include evening and weekends.
Added 7 hours ago
TH
Associé(e) aux vente, revêtement de sol (temps partiel)
The Home Depot Canada
Victoriaville, QC
- Part-time
Working within a flexible schedule that may include evening and weekends
Added 7 hours ago
TH
CAISSIER(ÈRE) PRINCIPAL(E) - disponible en tout temps
The Home Depot Canada
Montreal, QC
- Part-time
The Head Cashier plays an important role supporting the Front End Supervisor in motivating front end associates to follow GET behaviours and provide customers a great shopping experience.…
Added 7 hours ago
TH
Associé(e) au stationnement (temps partiel)
The Home Depot Canada
Vaudreuil-Dorion, QC
- Part-time
Working within a flexible schedule that may include evening and weekends.
Added 7 hours ago
TH
SPÉCIALISTE, PROTECTION DES RESSOURCES
The Home Depot Canada
Richmond Hill, ON
- Full-time
Inspect physical security of The Home Depot (THD) stores to prevent and deter malicious activity and address discrepancies with store and AP leadership.
Added 7 hours ago
TH
Loss Prevention Specialist Full Time (RICHMOND HILL)
The Home Depot Canada
Richmond Hill, ON
- Full-time
Inspect physical security of The Home Depot (THD) stores to prevent and deter malicious activity and address discrepancies with store and AP leadership.
Added 7 hours ago
TH
Lumber Sales Associate: Part Time - SHAWNESSY
The Home Depot Canada
Calgary, AB
- Part-time
Working within a flexible schedule that may include evening and weekends
Added 7 hours ago
TH
Hardware Sales Part Time (HALIFAX)
The Home Depot Canada
Dartmouth, NS
- Part-time
Working within a flexible schedule that may include evening and weekends
Added 7 hours ago
TH
SUPERVISEUR, SERVICES 90, 91 ET 96
The Home Depot Canada
Dartmouth, NS
- Full-time
Ability to work a flexible schedule; including days, evenings and weekends
Added 7 hours ago
Security Team Lead
GardaWorld
Edmonton, AB
If you are an experienced security professional who thrives in a leadership role, GardaWorld is seeking a Security Team Lead to support daily security operations at a high-profile client…

FortisAlberta

Supervisor IT Client Services (E26-185)

Airdrie, AB, Canada

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Job details

Apply by: Oct 23, 2026
Posting language: English
Posted: Oct 8, 2026

Original job description

ABOUT US
At FortisAlberta we invest in our greatest resource – our people. As Alberta’s largest electricity distribution provider, we are positioned for growth. Each day, FortisAlberta employees strive to exceed customer expectations while maintaining a focus on our commitment to safety.

APPLICATION DEADLINE: October 23, 2026

TITLE: Supervisor IT Client Services (E26-185)
DEPARTMENT: Information Technology
WORK LOCATION/OFFICE: Airdrie Kingsview
STATUS: 01 Full Time - Salaried
NUMBER OF HIRES: 1

DESCRIPTION:
Under the general direction of the Manager IT Client Services, the Supervisor IT Client Services is responsible for managing the day-to-day operations of the IT Service Desk and Deskside Services teams as well as overseeing the delivery of IT services. This includes managing actions and coordinating staff, contractors, and vendors to ensure the efficient delivery of exceptional customer service to FortisAlberta clients.
Where applicable, the Supervisor IT Client Services will assist in overseeing the security, integrity, and safety and support of FortisAlberta computer equipment and mobility devices and will assist IT management in strategic planning related to these programs. This will include the on-going development and implementation of processes relating to the management, and support of end-user computing hardware and software.

DUTIES & RESPONSIBILITIES INCLUDE (but not limited to):

Leadership:

Supervise, coach, and mentor a team of employees; this includes providing direction, expertise, and advice to employees, identifying employee training requirements, and formally participating in managing the performance of employees.
Direct and ensure the quality of work of the IT Client Services team.
Motivate and inspire team members through recognition and celebration of accomplishments and contributions.
Work closely with Human Resources to manage all elements of employee relations, including hiring, terminations, training, performance appraisals for the employee file, administering progressive discipline, and resolving labour relations issues and/or grievances.

IT Client Services:

Manage the day-to-day operations, workload distribution, prioritization, and resource planning for the Service Desk and Deskside support teams to ensure effective service delivery and achievement of service level objectives.
Lead and promote a customer-focused service culture across the Service Desk and Deskside support teams, ensuring consistent delivery of high-quality support and positive client experiences.
Review and analyze the effectiveness and efficiency of existing practices and processes to develop innovative strategies to improve performance, employee morale and customer ownership
Implement process and application changes to enhance customer service.
Accurately scope length and difficulty of tasks and projects; set objectives; break down work into the process steps; develop schedules and task/people assignments; anticipate and adjust for problems and roadblocks; measure performance against goals; evaluate results.
Act as the point of contact for all IT Client Services escalations and communications to ensure timely resolution and effective stakeholder communication.
Ensure continual improvements in IT Client Services processes and workflows, including Service Desk and Deskside support functions; develop and maintain practices and procedures within a common documentation repository.
Promote knowledge management practices and ensure knowledge articles are maintained and kept current.
Develop and maintain operational metrics and reporting to ensure service level objectives and customer experience targets are met or exceeded.
Generate operational reports and dashboards as required; monitor and manage incidents, service requests, problems, and changes that affect service delivery.
Identify and implement service/quality improvements pertaining to resource utilization, workflow processes, and customer service.
Represent IT Client Services by providing operational leadership, technical guidance, and support to internal clients and organizational projects.
Provide oversight of service requests, incidents, and operational work queues, ensuring appropriate approvals, prioritization, and task assignments.
Oversee end-user technology lifecycle activities including hardware and software evaluation and recommendations, procurement receiving and deployment processes, asset inventory and lifecycle management.
Function as an escalation point for on-call technical support with an understanding that this may require work after hours and weekends.
Special Projects and other duties, as assigned.

KNOWLEDGE, SKILLS & ABILITIES:

Excellent verbal and written communication skills include the ability to clearly present information to various audiences in both formal and informal settings.
Customer service focus with proven ability to build and sustain partnerships with all levels of employees through intuitive business insight and personal credibility; this includes the ability to make recommendations and influence outcomes.
Demonstrated ability to resolve issues by analyzing and evaluating possible solutions.
Excellent organizational and time management skills to manage multiple priorities and competing demands with tight timelines.
Proven ability to both lead and work in a team environment by providing guidance and coaching in areas of expertise; this includes effective leadership, coaching and strong team building.
Demonstrated knowledge of inventory/asset management and procurement processes, IT service management platforms, ITIL Best Practices and Break / fix processes
Extensive experience supporting enterprise technology environments including Microsoft platforms and services, endpoint management, identity and access management, business applications, cybersecurity tools, networking, and unified communications.

EDUCATION & EXPERIENCE:

Post-secondary degree or diploma in Computer Science or a related discipline plus a minimum of 7 years’ experience in enterprise IT support and service delivery and service desk technical support; an equivalent combination of education and experience may be considered.
Extensive work experience with the following:
- Microsoft 365
- Windows 11
- SAP
- Microsoft Intune (Endpoint Management) Microsoft Active Directory & Microsoft Entra IDMicrosoft Exchange \ Exhange Online
- Endpoint Security and Antivirus SolutionsNetwork technologies
- Voice, UC, and IP Telephony Technologies
- Tanium
- Experience leading/supervising technical teams is required.
- ITIL V3 Foundations Certification is an asset
- Certification in one or more of the following would be an asset:
- Microsoft Office Specialist (MOS) CompTIA A+ITIL Foundations CertificationMicrosoft Certified: Modern Desktop Administrator Associate
- Microsoft Certified: Endpoint Administrator Associate
- Industry specific customer service training / courses
- Enterprise IT Service Management (ITSM) training or certification
Experience working in a regulated environment, preferably within the electrical utility industry, would be an asset.

SPECIAL CONDITIONS:

This position will be required to provide oversight of on-call technical support resources and respond to after-hour escalations when needed.

TO APPLY TO THIS POSITION: Please submit your resume via the button below: "Apply"

We thank all applicants for their interest, however, only those candidates to be considered for an interview will be contacted.

If you receive an error message when applying, please contact the system administrator at: Recruitment@fortisalberta.com

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More about this job

Responsibilities

The Supervisor IT Client Services manages the day-to-day operations of the IT Service Desk and Deskside Services teams to ensure efficient service delivery. This role involves leading staff, coordinating vendors, and overseeing end-user technology lifecycle activities including hardware and software deployment.

Requirements

Candidates must have a post-secondary degree or diploma in Computer Science or a related field and at least 7 years of experience in enterprise IT support. Extensive experience with Microsoft platforms, endpoint management, and leadership in a technical environment is required.

Skills

IT Service Desk Management
Team Leadership
ITIL Best Practices
Microsoft 365
Windows 11
SAP
Microsoft Intune
Active Directory
Entra ID
Endpoint Management
Asset Management
Procurement
Incident Management
Technical Support
Customer Service
Cybersecurity

Visa sponsorship

Not detected in the job text

Keywords

IT Service Desk
Deskside Support
Microsoft 365
Windows 11
SAP
Microsoft Intune
Active Directory
Entra ID
Exchange Online
Endpoint Security
Antivirus
Network Technologies
IP Telephony
Tanium
ITIL
Asset Management
Procurement
Incident Management
Service Level Objectives
Leadership
Coaching
Performance Management
Employee Relations
Strategic Planning
Hardware Lifecycle
Software Deployment
Unified Communications
Electrical Utility
Technical Escalation
Operational Metrics

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