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Added 2 mins ago
M(
Responsable des ventes internes - Entreprises
MaintainX (An Autodesk Company)
Remote, Canada
- $136,000 to $220,000 CAD / year
- Full-time
- Remote
Added 16 mins ago
DR
Design Lead
DMC Recruitment Group
Vancouver, BC
- Full-time
Our client is an established commercial interiors and workplace solutions company in Winnipeg looking for a Design Lead to join its team.
Added 16 mins ago
J
Lead Transmission Line Engineer - Grid
Jobgether
Canada
- $146,996 to $192,932 CAD / year
- Full-time
As a Lead Transmission Line Engineer, you will play a key role in designing and delivering high-voltage transmission line projects ranging from 69 kV to 765 kV. You will lead technical…
Added 16 mins ago
WA
Accounts Payable Concierge
We Are Social
Toronto, ON
- $42,000 to $52,000 CAD / year
- Full-time
…hands-on transactional execution with high-level oversight, team support, and reporting directly to the Accounts Payable…
Added 16 mins ago
C
Principal Machine Learning Engineer, AISWP (Hybrid)
Cisco
Vancouver, BC
- Full-time
AI Platform Group Office of the CTO: We are the Forward Deployed Engineering team for Cisco’s AI-native portfolio. Our mission is to accelerate the adoption of Cloud Control, AI Canvas, AI…
Added 47 mins ago
BH
Coordinated Access & Assessment Manager
BC Housing
Vancouver, BC
- Full-time
Ability to lead, coach and motivate staff in a team setting.
Added 47 mins ago
CC
Maintenance Specialist
Chrysos Corporation
Val-d'Or, QC
- Full-time
Here at Chrysos we combine science and software to create technology solutions that are changing the global mining industry; both from a productivity and environmental impact perspective.…
Added 47 mins ago
GC
Site Manager - Geco/Wilroy Mine SitesNew
Glencore Canada
Manitouwadge, ON
- Full-time
…Water Treatment Plant Coordinator and Technician. Join our team as the Site Manager overseeing two sites, ensuring full compliance with Glencore and government requirements. You’ll engage…
Added 1 hour ago
M
Senior Software Engineer - Customer Portfolio Enablement
Marqeta
Remote, Canada
- Full-time
- Remote
Marqeta is looking for a talented Senior Software Engineer to deliver resilient and sustainable software projects from design to implementation and rollout. You will execute on defined…
Added 1 hour ago
M(
Manager, Inside Sales - Enterprise
MaintainX (An Autodesk Company)
Remote, Canada
- $136,000 to $220,000 CAD / year
- Full-time
- Remote
We're hiring a Manager, Inside Sales to lead a team of 5-6 ISRs, coach them into strong closers, and help build this function from the ground up. You'll be a player-coach: close enough to…
Added 1 hour ago
C
Maintenance Specialist
Chrysos
Val-d'Or, QC
- Full-time
Here at Chrysos we combine science and software to create technology solutions that are changing the global mining industry; both from a productivity and environmental impact perspective.…
Added 1 hour ago
M
Cloud Solution Architect
Microsoft
Calgary, AB · Vancouver, BC · Ottawa, ON · Toronto, ON
- Full-time
…consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting OR equivalent…
Added 1 hour ago
V
Senior Draftsman, Draftswoman H/F
VINCI
Toronto, ON
- $80,000 to $95,000 CAD / year
- Full-time
Lead and mentor drafters, providing technical guidance and support to develop team capabilities;
Added 1 hour ago
S
Engineer, Distribution Planning
SaskPower
SK · Saskatchewan, Canada
- Contract
…challenging careers will help you grow, while being surrounded by a team committed to safety, openness, collaboration and accountability. We offer highly competitive salaries and benefits…
Added 1 hour ago
NV
Senior Technical Cybersecurity Lead (ID#5561)
New Value Solutions
Canada
- Contract
…US and the EU, is seeking a Cybersecurity Senior Technical Lead. This is a contract opportunity and is a hybrid role requiring onsite work at our client. The successful candidate will be…
Added 1 hour ago
T
Senior Director, Wealth Platform Engineering
Tangerine
Toronto, ON
- Full-time
In close collaboration with Digital Wealth Leaders (e.g. Engineering, Design, Product, Analytics, Delivery), lead execution against identified digital capabilities roadmaps and vision…
Added 1 hour ago
H
Project Engineer - Area Lead (Subsurface and Infrastructure)
Hydrostor
Toronto, ON
- $110,000 to $150,000 CAD / year
- Full-time
…energy storage solutions, is seeking a Project Engineer – Area Lead to join our team in Toronto. We’re supporting the development of a more resilient electricity grid and invite you to be…
Added 1 hour ago
C
Genesys Cloud CX Technical Lead
CGI
Toronto, ON
- Full-time
Act as the key client contact for the delivery of software development services within the role's remit while supporting technical delivery, team development, quality, and stakeholder…
Added 2 hours ago
SI
Senior Product Designer, Growth
Scribd, Inc.
Vancouver, BC · Toronto, ON
- Full-time
So what are we looking for in new team members? At Scribd, Inc., we hire for “GRIT.” Traditionally defined as the intersection of passion and perseverance toward long-term goals, GRIT…
Added 2 hours ago
TP
infrastructure architect - information technology (IT)
Titan power Ltd
Markham, ON
- Full-time
Lead and co-ordinate teams of design professionals in the development and integration of information and communication system architecture, hardware and software
Added 2 hours ago
H
Manager IM/IT
Hays
Ottawa, ON
- $106,000 to $132,000 CAD / year
- Full-time
Cybersecurity Program Ownership: Lead the development, implementation, and continuous improvement of the organization's cybersecurity program.
Added 2 hours ago
NV
Cybersecurity, Senior Technical Lead (ID#5560)
New Value Solutions
Vancouver, BC · Greater Vancouver, BC
- Contract
…US and the EU, is seeking a Cybersecurity Senior Technical Lead. This is a contract opportunity and is a hybrid role requiring onsite work at our client. The successful candidate will be…
Added 2 hours ago
OD
Salesforce Lead
OSI Digital
Toronto, ON
- Full-time
Lead the design, architecture, and implementation of Salesforce solutions across Sales Cloud, Service Cloud, and Experience Cloud. Experience with Data Cloud is a strong plus.
Added 2 hours ago
I-
Business Development Specialist
I8IS - Infiniti Software Solutions
Woodbridge, ON
- Temporary
…we are looking for a high-energy growth engine to join our…
Added 2 hours ago
Staff Software Engineer, Backend Platform
Robinhood
Toronto, ON
As a Staff Software Developer, you will set technical direction and lead large, multi-team initiatives that improve how backend systems are developed and operated. You will design and guide…

FortisAlberta

Supervisor IT Client Services (E26-185)

Airdrie, AB, Canada

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Job details

Apply by: Oct 23, 2026
Posting language: English
Posted: Oct 8, 2026

Original job description

ABOUT US
At FortisAlberta we invest in our greatest resource – our people. As Alberta’s largest electricity distribution provider, we are positioned for growth. Each day, FortisAlberta employees strive to exceed customer expectations while maintaining a focus on our commitment to safety.

APPLICATION DEADLINE: October 23, 2026

TITLE: Supervisor IT Client Services (E26-185)
DEPARTMENT: Information Technology
WORK LOCATION/OFFICE: Airdrie Kingsview
STATUS: 01 Full Time - Salaried
NUMBER OF HIRES: 1

DESCRIPTION:
Under the general direction of the Manager IT Client Services, the Supervisor IT Client Services is responsible for managing the day-to-day operations of the IT Service Desk and Deskside Services teams as well as overseeing the delivery of IT services. This includes managing actions and coordinating staff, contractors, and vendors to ensure the efficient delivery of exceptional customer service to FortisAlberta clients.
Where applicable, the Supervisor IT Client Services will assist in overseeing the security, integrity, and safety and support of FortisAlberta computer equipment and mobility devices and will assist IT management in strategic planning related to these programs. This will include the on-going development and implementation of processes relating to the management, and support of end-user computing hardware and software.

DUTIES & RESPONSIBILITIES INCLUDE (but not limited to):

Leadership:

Supervise, coach, and mentor a team of employees; this includes providing direction, expertise, and advice to employees, identifying employee training requirements, and formally participating in managing the performance of employees.
Direct and ensure the quality of work of the IT Client Services team.
Motivate and inspire team members through recognition and celebration of accomplishments and contributions.
Work closely with Human Resources to manage all elements of employee relations, including hiring, terminations, training, performance appraisals for the employee file, administering progressive discipline, and resolving labour relations issues and/or grievances.

IT Client Services:

Manage the day-to-day operations, workload distribution, prioritization, and resource planning for the Service Desk and Deskside support teams to ensure effective service delivery and achievement of service level objectives.
Lead and promote a customer-focused service culture across the Service Desk and Deskside support teams, ensuring consistent delivery of high-quality support and positive client experiences.
Review and analyze the effectiveness and efficiency of existing practices and processes to develop innovative strategies to improve performance, employee morale and customer ownership
Implement process and application changes to enhance customer service.
Accurately scope length and difficulty of tasks and projects; set objectives; break down work into the process steps; develop schedules and task/people assignments; anticipate and adjust for problems and roadblocks; measure performance against goals; evaluate results.
Act as the point of contact for all IT Client Services escalations and communications to ensure timely resolution and effective stakeholder communication.
Ensure continual improvements in IT Client Services processes and workflows, including Service Desk and Deskside support functions; develop and maintain practices and procedures within a common documentation repository.
Promote knowledge management practices and ensure knowledge articles are maintained and kept current.
Develop and maintain operational metrics and reporting to ensure service level objectives and customer experience targets are met or exceeded.
Generate operational reports and dashboards as required; monitor and manage incidents, service requests, problems, and changes that affect service delivery.
Identify and implement service/quality improvements pertaining to resource utilization, workflow processes, and customer service.
Represent IT Client Services by providing operational leadership, technical guidance, and support to internal clients and organizational projects.
Provide oversight of service requests, incidents, and operational work queues, ensuring appropriate approvals, prioritization, and task assignments.
Oversee end-user technology lifecycle activities including hardware and software evaluation and recommendations, procurement receiving and deployment processes, asset inventory and lifecycle management.
Function as an escalation point for on-call technical support with an understanding that this may require work after hours and weekends.
Special Projects and other duties, as assigned.

KNOWLEDGE, SKILLS & ABILITIES:

Excellent verbal and written communication skills include the ability to clearly present information to various audiences in both formal and informal settings.
Customer service focus with proven ability to build and sustain partnerships with all levels of employees through intuitive business insight and personal credibility; this includes the ability to make recommendations and influence outcomes.
Demonstrated ability to resolve issues by analyzing and evaluating possible solutions.
Excellent organizational and time management skills to manage multiple priorities and competing demands with tight timelines.
Proven ability to both lead and work in a team environment by providing guidance and coaching in areas of expertise; this includes effective leadership, coaching and strong team building.
Demonstrated knowledge of inventory/asset management and procurement processes, IT service management platforms, ITIL Best Practices and Break / fix processes
Extensive experience supporting enterprise technology environments including Microsoft platforms and services, endpoint management, identity and access management, business applications, cybersecurity tools, networking, and unified communications.

EDUCATION & EXPERIENCE:

Post-secondary degree or diploma in Computer Science or a related discipline plus a minimum of 7 years’ experience in enterprise IT support and service delivery and service desk technical support; an equivalent combination of education and experience may be considered.
Extensive work experience with the following:
- Microsoft 365
- Windows 11
- SAP
- Microsoft Intune (Endpoint Management) Microsoft Active Directory & Microsoft Entra IDMicrosoft Exchange \ Exhange Online
- Endpoint Security and Antivirus SolutionsNetwork technologies
- Voice, UC, and IP Telephony Technologies
- Tanium
- Experience leading/supervising technical teams is required.
- ITIL V3 Foundations Certification is an asset
- Certification in one or more of the following would be an asset:
- Microsoft Office Specialist (MOS) CompTIA A+ITIL Foundations CertificationMicrosoft Certified: Modern Desktop Administrator Associate
- Microsoft Certified: Endpoint Administrator Associate
- Industry specific customer service training / courses
- Enterprise IT Service Management (ITSM) training or certification
Experience working in a regulated environment, preferably within the electrical utility industry, would be an asset.

SPECIAL CONDITIONS:

This position will be required to provide oversight of on-call technical support resources and respond to after-hour escalations when needed.

TO APPLY TO THIS POSITION: Please submit your resume via the button below: "Apply"

We thank all applicants for their interest, however, only those candidates to be considered for an interview will be contacted.

If you receive an error message when applying, please contact the system administrator at: Recruitment@fortisalberta.com

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More about this job

Responsibilities

The Supervisor IT Client Services manages the day-to-day operations of the IT Service Desk and Deskside Services teams to ensure efficient service delivery. This role involves leading staff, coordinating vendors, and overseeing end-user technology lifecycle activities including hardware and software deployment.

Requirements

Candidates must have a post-secondary degree or diploma in Computer Science or a related field and at least 7 years of experience in enterprise IT support. Extensive experience with Microsoft platforms, endpoint management, and leadership in a technical environment is required.

Skills

IT Service Desk Management
Team Leadership
ITIL Best Practices
Microsoft 365
Windows 11
SAP
Microsoft Intune
Active Directory
Entra ID
Endpoint Management
Asset Management
Procurement
Incident Management
Technical Support
Customer Service
Cybersecurity

Visa sponsorship

Not detected in the job text

Keywords

IT Service Desk
Deskside Support
Microsoft 365
Windows 11
SAP
Microsoft Intune
Active Directory
Entra ID
Exchange Online
Endpoint Security
Antivirus
Network Technologies
IP Telephony
Tanium
ITIL
Asset Management
Procurement
Incident Management
Service Level Objectives
Leadership
Coaching
Performance Management
Employee Relations
Strategic Planning
Hardware Lifecycle
Software Deployment
Unified Communications
Electrical Utility
Technical Escalation
Operational Metrics

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