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Added 2 hours ago
S
Senior ServiceNow Developer & Platform Architect
SereneAid
Toronto, ON
- Full-time
Troubleshoot and resolve technical issues arising during software implementation, operation, conversion, and migration activities.
Added 4 hours ago
IL
LIS Application Specialist
In-Common Laboratories (ICL)
Toronto, ON · North York, ON
- Full-time
The LIS Application Specialist provides day-to-day technical and application support for laboratory information systems, interfaces, and related clinical applications. The role works…
Added 4 hours ago
SM
RQ11622 – Systems Testing/QA Specialist – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
The Quality Assurance Specialist is responsible for the development of test plans, test scripts and test cases and executing these against the various components. The tester will work with…
Added 4 hours ago
SM
RQ11622 – Systems Testing/QA Specialist – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
The Quality Assurance Specialist is responsible for the development of test plans, test scripts and test cases and executing these against the various components. The tester will work with…
Added 4 hours ago
SM
RQ11622 – Systems Testing/QA Specialist – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
The Quality Assurance Specialist is responsible for the development of test plans, test scripts and test cases and executing these against the various components. The tester will work with…
Added 5 hours ago
CT
Senior Security Systems Technician
Convergint Technologies Ltd
NB
- $30 to $38 CAD / hour
Using technical knowledge, skills and experience, mentors and trains less experienced staff. May supervise workers in testing, tuning, and adjusting equipment to obtain optimum operating…
Added 7 hours ago
BL
IT Support Specialist
BC Legal Management Association
Vancouver, BC
- Other
Reporting to the Director, IT, the IT Support Specialist provides advanced technical support to lawyers, legal assistants, and business professionals across the Firm. The role serves as a…
Added 8 hours ago
C
Senior Network Engineering Specialist
CGI
Montreal, QC
- Full-time
Develop detailed technical documentation (design diagrams, implementation plans)
Added 10 hours ago
B
Director & Assistant Market Leader, Private Wealth
BMO
Toronto, ON · FCP
- Full-time
Supports the development and implementation of the annual business planning & goal setting framework.
Added 10 hours ago
B
Senior Relationship Manager, Commercial Banking (Financial Services Group)
BMO
Toronto, ON · FCP
- Full-time
Tracks implementation requests to keep the process on track with timelines.
Added 10 hours ago
A
Health, Safety and Environment Specialist
Aliaxis
Clarkson, ON · CA - Clarkson - Plant (EXT)
- Full-time
We are looking for an HSE Specialist to join our team. This position coordinates the implementation and maintenance of the management systems for the health, safety & environmental program.…
Added 10 hours ago
IG
Health, Safety and Environment Specialist
IPEX Group
Clarkson, ON · CA - Clarkson - Plant (EXT)
- Full-time
We are looking for an HSE Specialist to join our team. This position coordinates the implementation and maintenance of the management systems for the health, safety & environmental program.…
Added 10 hours ago
E
Senior Calibration Technician
Ecolab
Calgary, AB · CAN-Calgary Plant Starfield
- Full-time
Support the development and implementation of calibration methods and technical procedures.
Added 12 hours ago
Capital Project Risk Management Specialist
Infrastructure Ontario
Toronto, ON
The Capital Project Risk Management Specialist supports the implementation and continuous improvement of risk management practices across Infrastructure Ontario's capital project portfolio.…
Added 13 hours ago
M
Senior Advisor, Strategy, Planning & Partnerships
Metrolinx
Canada
- Full-time
…Business Analytics, Business Administration (MBA) or an advanced/specialist technical certification, requiring an equivalent number of years of post-secondary…
Added 13 hours ago
A
Health, Safety and Environment Specialist
Aliaxis
CA - Pharmacy - Plant (EXT)
- Full-time
We are looking for an HSE Specialist to join our team. This position coordinates the implementation and maintenance of the management systems for the health, safety & environmental program.…
Added 13 hours ago
IG
Health, Safety and Environment Specialist
IPEX Group
CA - Pharmacy - Plant (EXT)
- Full-time
We are looking for an HSE Specialist to join our team. This position coordinates the implementation and maintenance of the management systems for the health, safety & environmental program.…
Added 14 hours ago
IF
Wealth Enablement Digital Trainer
iA Financial Group
Toronto, ON · Montreal, QC · Quebec, QC
- Full-time
Translate complex technical concepts and business processes into practical, advisor-focused learning experiences.
Added 14 hours ago
TS
Residential Counsellor, Behaviour Specialist - Hwy 56 Location
The Salvation Army Canada and Bermuda Territory
Hamilton, ON
- Full-time
Being involved in the planning, implementation and evaluation of Person-directed treatment/rehabilitation plans in conjunction with Service Users, team members, other staff and…
Added 14 hours ago
B
Production Operations Manager
BMO
Toronto, ON · SCC
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Lead the design, implementation, and operationalization of the Silent-Ops production support model across CorpFinFCU and Engineering portfolios.
Added 15 hours ago
GC
Specialist, AutomationNew
Glencore Canada
Elkford, BC
- $95,000 to $112,000 CAD / year
- Full-time
Reporting to the Senior Engineering Supervisor, the Specialist, Automation, is responsible for safely delivering and maintaining a diverse set of technology that is redefining the way we…
Added 15 hours ago
Senior Contracts Specialist, Pacific Link (Contract)
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Calgary, AB
…driven individual to join our dynamic team as a Senior Contracts Specialist, Pacific Link (Contract). In this position, you will play a key role in developing and executing sourcing and…
Added 15 hours ago
S
Manufacturing Engineer
Shred-tech
Cambridge, ON
- Full-time
…process improvement initiatives, support engineering change implementation and contribute to the successful execution of strategic manufacturing projects. The ideal candidate combines…
Added 16 hours ago
DS
Cybersecurity specialist
D3 Security Management Systems Inc
Vancouver, BC
- From $53.84 CAD / hour
- Full-time
- Contract
- On-site
Document technical requirements to ensure that products, processes and solutions meet business requirements
Added 16 hours ago
W
Procurement Contract Specialist II
Worley
Edmonton, AB · Calgary, AB
- Full-time
We are currently recruiting for a Procurement Contracts Specialist II. Our team includes world-class experts and dynamic go-getters. This is a full-time position based in Calgary or…

FortisAlberta

Supervisor IT Client Services (E26-185)

Airdrie, AB, Canada

Apply About employer

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Job details

Apply by: Oct 23, 2026
Posting language: English
Posted: Oct 8, 2026

Original job description

ABOUT US
At FortisAlberta we invest in our greatest resource – our people. As Alberta’s largest electricity distribution provider, we are positioned for growth. Each day, FortisAlberta employees strive to exceed customer expectations while maintaining a focus on our commitment to safety.

APPLICATION DEADLINE: October 23, 2026

TITLE: Supervisor IT Client Services (E26-185)
DEPARTMENT: Information Technology
WORK LOCATION/OFFICE: Airdrie Kingsview
STATUS: 01 Full Time - Salaried
NUMBER OF HIRES: 1

DESCRIPTION:
Under the general direction of the Manager IT Client Services, the Supervisor IT Client Services is responsible for managing the day-to-day operations of the IT Service Desk and Deskside Services teams as well as overseeing the delivery of IT services. This includes managing actions and coordinating staff, contractors, and vendors to ensure the efficient delivery of exceptional customer service to FortisAlberta clients.
Where applicable, the Supervisor IT Client Services will assist in overseeing the security, integrity, and safety and support of FortisAlberta computer equipment and mobility devices and will assist IT management in strategic planning related to these programs. This will include the on-going development and implementation of processes relating to the management, and support of end-user computing hardware and software.

DUTIES & RESPONSIBILITIES INCLUDE (but not limited to):

Leadership:

Supervise, coach, and mentor a team of employees; this includes providing direction, expertise, and advice to employees, identifying employee training requirements, and formally participating in managing the performance of employees.
Direct and ensure the quality of work of the IT Client Services team.
Motivate and inspire team members through recognition and celebration of accomplishments and contributions.
Work closely with Human Resources to manage all elements of employee relations, including hiring, terminations, training, performance appraisals for the employee file, administering progressive discipline, and resolving labour relations issues and/or grievances.

IT Client Services:

Manage the day-to-day operations, workload distribution, prioritization, and resource planning for the Service Desk and Deskside support teams to ensure effective service delivery and achievement of service level objectives.
Lead and promote a customer-focused service culture across the Service Desk and Deskside support teams, ensuring consistent delivery of high-quality support and positive client experiences.
Review and analyze the effectiveness and efficiency of existing practices and processes to develop innovative strategies to improve performance, employee morale and customer ownership
Implement process and application changes to enhance customer service.
Accurately scope length and difficulty of tasks and projects; set objectives; break down work into the process steps; develop schedules and task/people assignments; anticipate and adjust for problems and roadblocks; measure performance against goals; evaluate results.
Act as the point of contact for all IT Client Services escalations and communications to ensure timely resolution and effective stakeholder communication.
Ensure continual improvements in IT Client Services processes and workflows, including Service Desk and Deskside support functions; develop and maintain practices and procedures within a common documentation repository.
Promote knowledge management practices and ensure knowledge articles are maintained and kept current.
Develop and maintain operational metrics and reporting to ensure service level objectives and customer experience targets are met or exceeded.
Generate operational reports and dashboards as required; monitor and manage incidents, service requests, problems, and changes that affect service delivery.
Identify and implement service/quality improvements pertaining to resource utilization, workflow processes, and customer service.
Represent IT Client Services by providing operational leadership, technical guidance, and support to internal clients and organizational projects.
Provide oversight of service requests, incidents, and operational work queues, ensuring appropriate approvals, prioritization, and task assignments.
Oversee end-user technology lifecycle activities including hardware and software evaluation and recommendations, procurement receiving and deployment processes, asset inventory and lifecycle management.
Function as an escalation point for on-call technical support with an understanding that this may require work after hours and weekends.
Special Projects and other duties, as assigned.

KNOWLEDGE, SKILLS & ABILITIES:

Excellent verbal and written communication skills include the ability to clearly present information to various audiences in both formal and informal settings.
Customer service focus with proven ability to build and sustain partnerships with all levels of employees through intuitive business insight and personal credibility; this includes the ability to make recommendations and influence outcomes.
Demonstrated ability to resolve issues by analyzing and evaluating possible solutions.
Excellent organizational and time management skills to manage multiple priorities and competing demands with tight timelines.
Proven ability to both lead and work in a team environment by providing guidance and coaching in areas of expertise; this includes effective leadership, coaching and strong team building.
Demonstrated knowledge of inventory/asset management and procurement processes, IT service management platforms, ITIL Best Practices and Break / fix processes
Extensive experience supporting enterprise technology environments including Microsoft platforms and services, endpoint management, identity and access management, business applications, cybersecurity tools, networking, and unified communications.

EDUCATION & EXPERIENCE:

Post-secondary degree or diploma in Computer Science or a related discipline plus a minimum of 7 years’ experience in enterprise IT support and service delivery and service desk technical support; an equivalent combination of education and experience may be considered.
Extensive work experience with the following:
- Microsoft 365
- Windows 11
- SAP
- Microsoft Intune (Endpoint Management) Microsoft Active Directory & Microsoft Entra IDMicrosoft Exchange \ Exhange Online
- Endpoint Security and Antivirus SolutionsNetwork technologies
- Voice, UC, and IP Telephony Technologies
- Tanium
- Experience leading/supervising technical teams is required.
- ITIL V3 Foundations Certification is an asset
- Certification in one or more of the following would be an asset:
- Microsoft Office Specialist (MOS) CompTIA A+ITIL Foundations CertificationMicrosoft Certified: Modern Desktop Administrator Associate
- Microsoft Certified: Endpoint Administrator Associate
- Industry specific customer service training / courses
- Enterprise IT Service Management (ITSM) training or certification
Experience working in a regulated environment, preferably within the electrical utility industry, would be an asset.

SPECIAL CONDITIONS:

This position will be required to provide oversight of on-call technical support resources and respond to after-hour escalations when needed.

TO APPLY TO THIS POSITION: Please submit your resume via the button below: "Apply"

We thank all applicants for their interest, however, only those candidates to be considered for an interview will be contacted.

If you receive an error message when applying, please contact the system administrator at: Recruitment@fortisalberta.com

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More about this job

Responsibilities

The Supervisor IT Client Services manages the day-to-day operations of the IT Service Desk and Deskside Services teams to ensure efficient service delivery. This role involves leading staff, coordinating vendors, and overseeing end-user technology lifecycle activities including hardware and software deployment.

Requirements

Candidates must have a post-secondary degree or diploma in Computer Science or a related field and at least 7 years of experience in enterprise IT support. Extensive experience with Microsoft platforms, endpoint management, and leadership in a technical environment is required.

Skills

IT Service Desk Management
Team Leadership
ITIL Best Practices
Microsoft 365
Windows 11
SAP
Microsoft Intune
Active Directory
Entra ID
Endpoint Management
Asset Management
Procurement
Incident Management
Technical Support
Customer Service
Cybersecurity

Visa sponsorship

Not detected in the job text

Keywords

IT Service Desk
Deskside Support
Microsoft 365
Windows 11
SAP
Microsoft Intune
Active Directory
Entra ID
Exchange Online
Endpoint Security
Antivirus
Network Technologies
IP Telephony
Tanium
ITIL
Asset Management
Procurement
Incident Management
Service Level Objectives
Leadership
Coaching
Performance Management
Employee Relations
Strategic Planning
Hardware Lifecycle
Software Deployment
Unified Communications
Electrical Utility
Technical Escalation
Operational Metrics

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