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Added 5 mins ago
Business & Financial Performance Manager
FortisBC
Prince George, BC · Trail, BC · Burnaby, BC
To learn more about the recruitment process with FortisBC, please visit the You’re Applying. What now? page for additional information.
Added 19 mins ago
Performance Marketing Manager
LifeSavvy Media
Montreal, QC
Full-time
Strong understanding of CRO principles and experience with landing page testing tools (Optimizely, VWO, etc.).
Added 19 mins ago
Infection Control Practitioner
Ross Memorial Hospital
Kawartha Lakes, ON · Lindsay, ON
Temporary
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Added 19 mins ago
Brand Operator
LifeSavvy Media
Montreal, QC
Full-time
Develop and expand repeatable business offerings such as commerce hubs, newsletters, evergreen content products, and landing-page funnels.
Added 19 mins ago
Search Engine Optimization Specialist
Delta Plumbers Inc.
Concord, ON
Full-time
Optimize website pages, service pages, location pages, blog content, titles, meta descriptions, headings, internal links, and other on-page elements.
Added 34 mins ago
Physiotherapist
Halton Healthcare
Halton Hills, ON
Full-time
Please note that while this job is posted on Halton Healthcare's career page, it may also appear on third-party job boards. These external platforms may use automated tools, including…
Added 48 mins ago
Plumber Supervisor
Minnesota Direct Care and Treatment
Saint-Paul, NB · St.-Paul, NB
Full-time
Added 48 mins ago
Administrative Assistant
Emterra Group
Regina, SK · Greater Regina Metropolitan Area
Full-time
Please visit our careers page to see more job opportunities.
Added 48 mins ago
Local Sort
UPS
Kelowna, BC
Full-time
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Added 1 hour ago
Clerk Typist
Ross Memorial Hospital
Kawartha Lakes, ON · Lindsay, ON
Temporary
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Added 1 hour ago
Finance Data Systems Specialist, Finance Architecture
ATB
Edmonton, AB · Calgary, AB
Full-time
Added 1 hour ago
Client Service Representative - Stettler
ATB
Stettler, AB
Full-time
Added 1 hour ago
Human Resources/Labour Relations Consultant
Ross Memorial Hospital
Kawartha Lakes, ON · Lindsay, ON
Full-time
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Added 1 hour ago
Labour Relations Assistant
Ross Memorial Hospital
Kawartha Lakes, ON · Lindsay, ON
Part-time
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Added 1 hour ago
OR Assistant
Ross Memorial Hospital
Kawartha Lakes, ON · Lindsay, ON
Part-time
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Added 1 hour ago
Automotive Mechanic
UPS
Montreal, QC
Full-time
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Added 1 hour ago
Automotive Mechanic
UPS
Montreal, QC
Full-time
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Added 1 hour ago
Winnipeg Hub - Twilight Sort Package Handler
UPS
Winnipeg, MB
Full-time
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Added 1 hour ago
Winnipeg Hub - Twilight Sort Package Handler
UPS
Winnipeg, MB
Full-time
Before you apply to a job, select your language preference from the options available at the top right of this page.
Added 1 hour ago
4th Class Power Engineer
New Gold Inc.
Emo, ON
Full-time
Added 1 hour ago
Manager, Maintenance Operations
York University
Toronto, ON
Full-time
Added 1 hour ago
Head Chef
Accent Inns
Tofino, BC
Full-time
Please visit our careers page to see more job opportunities.
Added 1 hour ago
Teacher - Catholic Central High School
Holy Spirit Catholic School Division
Lethbridge, AB
Full-time
This position is open to all internal and external candidates. Prior to employment, successful applicants must provide supporting documents as outlined on our New Employees page.
Added 1 hour ago
Teacher - Catholic Central High School
Holy Spirit Catholic School Division
Lethbridge, AB
Full-time
This position is open to all internal and external candidates. Prior to employment, successful applicants must provide supporting documents as outlined on our New Employees page.
Added 1 hour ago
Kindergarten Education Assistant - Children of St. Martha School
Holy Spirit Catholic School Division
Lethbridge, AB
Part-time
This position is open to all internal and external candidates. Prior to employment, successful applicants must provide supporting documents as outlined on our New Employees page.

FortisBC

Operations Process Analyst 1

Surrey, BC, Canada

Pay: Branch: Gas Affiliation: MoveUP Employment Status: Full-Time Regular Salary: $2,926.00 Bi-weekly Short-term Incentive Eligible: No Workplace Flexibility: No Posting End Date: Open until filled
Job type: Full-time
Posting language: English
Posted: Oct 1, 2026

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Original job description

Branch: Gas Affiliation: MoveUP Employment Status: Full-Time Regular Salary: $2,926.00 Bi-weekly Short-term Incentive Eligible: No Workplace Flexibility: No Posting End Date: Open until filled

As the province’s largest energy provider with more than 100 years of knowledge and experience, we proudly deliver renewable energy, natural gas, electricity and propane to 1.3 million customers.

We're actively seeking new talent to join our mission of delivering a stronger energy future in B.C. As one of BC's Top Employers with a diverse team of over 2,700 employees, we are committed to a safe and inclusive culture where each of us can connect, belong, and grow. Join us, and together, let's shape a brighter future for B.C.

Position Overview

Investigates reported process breakdowns and works collaboratively to analyze processes and procedures, perform gap analysis and determine root cause.
Researches, observes and identifies opportunities for process improvement.
Works with managers and users to document and design consistent, effective, and efficient process flow charts and maps.
Analyses and investigates system maintenance problems with existing operations systems and makes recommendations or takes action to resolve problems.
Verifies changes/additions and maintains control of system business parameter tables.
Manages the priority of corrective and adaptive system maintenance modifications for non-SAP applications and assists in the prioritization of corrective and adaptive system maintenance for SAP.
Documents system changes, prepares test scripts and conducts user acceptance testing of all changes.
Maintains records of test results for verification.
Provides direction to outsourced system maintenance providers programming corrective and adaptive system changes.
Researches system enhancement requirements based on business needs.
Works collaboratively with Managers and users to create consistent, effective, and efficient processes and makes recommendation to resolve process breakdowns.
Manages small assignments.
Develops, maintains and publishes user documentation and training materials with respect to both systems and processes.
Communicates both systems and process changes to users and other affected parties.
Coaches users in the effective and consistent use of Operations systems and processes
Provides end user system training, support, guidance and advice on existing operations systems and processes.
Coordinates and conducts training sessions.

Responsibilities

Completion of a recognized post-secondary certificate in a business related field or computer technology, or equivalent education.
Minimum of three years directly related experience.
Strong analytical and problem solving skills including ability to perform root cause analysis.
Good interpersonal & organizational skills.
Ability to work in unstructured team environments
Competence in managing small-sized assignments
Oral and written communications, presentation skills and adult training delivery ability.
Working knowledge of the fundamentals of computer systems, software development lifecycle, system and application software, protocols and standards.
Working knowledge of data processing, spreadsheet, statistical and specialized software in use in the department.
Knowledge of process improvement models.
Valid BC Driver’s license.

Our engaging workplace offers a wide range of challenging opportunities, while being safe, inclusive, and diverse. We offer a competitive salary and benefits package, while supporting life-long career development. We also encourage volunteerism and nourish the need to give back to your community.

To learn more about the recruitment process with FortisBC, please visit the You’re Applying. What now? page for additional information.

FortisBC acknowledges and respects Indigenous Peoples in Canada, on whose Traditional Territories we all live and work. FortisBC is committed to Reconciliation with Indigenous Peoples and is guided by our Statement of Indigenous Principles.

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More about this job

Responsibilities

The Operations Process Analyst investigates process breakdowns, performs root cause analysis, and identifies opportunities for process improvement. They also manage system maintenance, document process flows, and provide training and support to end users.

Requirements

Candidates must have a recognized post-secondary certificate in a business or computer-related field and at least three years of directly related experience. Strong analytical, problem-solving, and communication skills are required, along with a valid BC Driver's license.

Skills

Process analysis
Root cause analysis
Gap analysis
Process improvement
System maintenance
User acceptance testing
Test scripts
Documentation
Training delivery
Analytical skills
Problem solving
Interpersonal skills
Organizational skills
Data processing
Statistical software
Communication skills

Benefits

Competitive salary
Career development
Volunteer opportunities

Visa sponsorship

Not detected in the job text

Keywords

Operations Process Analyst
Process improvement
Root cause analysis
Gap analysis
System maintenance
SAP
User acceptance testing
Test scripts
Business parameter tables
Data processing
Statistical software
Process flow charts
Training materials
Energy provider
Renewable energy
Natural gas
Electricity
Propane
BC's Top Employers
Operations systems
Business analysis
Computer technology
Analytical skills
Problem solving
Interpersonal skills
Organizational skills
Communication skills
Presentation skills
Adult training

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