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Added 6 mins ago
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Assistant Team Leader
Dollarama
Marystown, NL
- $17.2 to $17.95 CAD / hour
- Part-time
…overseeing daily retail store operations, ensuring excellent customer service, and maintaining a well-organized and efficient store…
Added 6 mins ago
AM
Assistant Funeral Home Manager
Arbor Memorial Inc.
Hamilton, ON
- Full-time
Experience in business development, sales and customer success is required.
Added 6 mins ago
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Warehouse Operator Full-Time - Saanich
Buckerfield's
Saanich, BC
- Full-time
Strong customer service and communication skills
Added 6 mins ago
MB
restaurant assistant manager
Mary Brown's Chicken
Lethbridge, AB
- Full-time
Added 6 mins ago
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Associate Director, Investment Platform (Contract)
BMO
Toronto, ON
- Full-time
Typically 7+ years of relevant experience in investment management, wealth management, product management, business transformation, strategy, project delivery, or a related field, and a…
Added 6 mins ago
MS
Store Manager
MacDonald Search Group
Sarnia, ON
- Full-time
This is a hands-on retail leadership opportunity for a commercially minded manager who enjoys developing people, driving sales and creating an exceptional in-store customer experience. The…
Added 6 mins ago
AA
Responsable de Domaine Propriétés des Masses / Mass Properties Product Domain Manager (PDM)
Airbus Aircraft
Montreal, QC
- Full-time
Avez-vous de l'expérience en propriétés des masses et un intérêt pour la coordination de projets? Désirez-vous vous développer dans un environnement multidisciplinaire et hautement…
Added 6 mins ago
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Operations manager, restaurant
Petro-Canada
Chatham-Kent, ON · Chatham, ON
- Full-time
Added 6 mins ago
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Regional Manager
HOOPP (Healthcare of Ontario Pension Plan)
Toronto, ON · CA ON Toronto
- $86,000 to $131,000 CAD / year
- Full-time
…for providing a range of education; acting as a relationship manager, providing training and support to a block of participating employers and their employees to meet client needs and…
Added 6 mins ago
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Member Care Associate (Bilingual)
CAAT Pension Plan
Toronto, ON · Head Office
- Full-time
Minimum three (3) years of experience in the customer service/pension/insurance/finance industry.
Added 6 mins ago
CO
Senior Manager, Software Engineering
Capital One
Toronto, ON
- Full-time
At least 4 years of experience leading software engineers creating customer facing and enterprise facing web applications and/or supporting application services
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Senior Waste-Water Engineer/Project Manager
GFT
Mississauga, ON
- Full-time
GFT is seeking to build a pipeline of Senior Wastewater Engineer/Project Manager talent to join our Water team in Toronto, ON. This role follows a hybrid work model, requiring regular…
Added 6 mins ago
HB
Assistant Manager - BOSS Store, St. Foy
HUGO BOSS Canada, Inc.
Ste.-Foy, QC
- Other
Become a brand ambassador and be part of a team that works with passion, ambition and expertise to create excellent customer experiences. Be among the first to bring our collections from…
Added 6 mins ago
CB
Regional Sales Manager
Cornerstone Building Brands
Toronto, ON
- Full-time
The Canadian Regional Manager, Robertson Building Systems will report to the Director of Sales, Buildings and will lead a team of sales professionals within the Metal Solutions business…
Added 21 mins ago
TH
Caissier(ère) principal(e) (temps plein)
The Home Depot Canada
Laval, QC
- Full-time
…follow GET behaviours and provide customers a great shopping experience. The Head Cashier coaches, trains and develops Front End and Lot Associates along with maintaining coverage through…
Added 21 mins ago
UO
Principle Systems Engineer
University of Alaska Fairbanks Petroleum Engineering
Engineer, BC
- Full-time
The ideal candidate has extensive experience supporting the Missile Defense Agency (MDA), Department of Defense missile defense programs, or comparable complex defense systems and has…
Added 21 mins ago
FG
Senior Operations Manager, Surrey and Wheelchair Replenishment Program
Fnyx Group
Toronto, ON
- Full-time
Develop and implement strategies that drive process improvement initiatives to improve customer experience and operational efficiency.
Added 21 mins ago
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Lumber & Building Material Department Supervisor Full Time - 7131 Red Deer
The Home Depot Canada
Red Deer, AB
- Full-time
…customers, associates & peers in order to provide exceptional customer service and achieve top line sales with strong merchandising and product…
Added 21 mins ago
SR
SALES MANAGER – TORONTO
Swanson Reed | Canada
Toronto, ON
- Part-time
Provide excellent customer service and professional representation of the Swanson Reed brand.
Added 21 mins ago
PD
Regional Director - Clinic Support
Passion Dental Group
Calgary, AB
- Full-time
We’re looking for a Regional Manager who is passionate about developing leaders, strengthening clinic operations, and helping teams achieve their full potential.
Added 22 mins ago
Sales Associate-Retail
Roots
Kingston, ON
We are currently hiring for a Sales Associate. Reporting to the Store Manager, the Sales Associate plays a vital role in promoting our core values. The main objective of this position is to…
Added 22 mins ago
Driller - Drilling
Western Energy Services Corp.
Leduc, AB · Russell, MB · Estevan, SK
…and high-quality rental services to support a broad range of customer needs. Across all operations, the company remains committed to safe, efficient, and reliable energy service…
Added 22 mins ago
Digital Marketing Manager
Fastco
Vaudreuil-Dorion, QC
As Digital Marketing Manager, you will lead the strategy and execution of our expanding digital ecosystem, driving brand awareness, engagement, and sales across our industry-leading alloy…
Added 22 mins ago
In Store Bakery - Baker
Sobeys Capital Incorporated or a Franchise/Affiliate / ou une franchise/société affiliée
Edmonton, AB
Provide customers with friendly and professional service. Under the direction of the Bakery Manager, prepare baking products for customer purchases. Actively contribute to an environment of…
Added 22 mins ago
Produce - Clerk Produce
Sobeys Capital Incorporated or a Franchise/Affiliate / ou une franchise/société affiliée
Victoria, BC
A day in the life of a Produce Clerk: As a customer yourself, you know how important it is to find exactly the produce you are looking for. Maintaining a well-stocked department so that the…

FortisBC

Team Manager

Kelowna, BC, Canada

Branch: Electric Affiliation: Management & Exempt Employment Status: Full-Time Temporary Expected Hiring Range: $41.69 to $49.03 Hourly Short-term Incentive Eligible: No Workplace Flexibility: Yes Temp Duration: Approx. 2 years Posting End Date: Open until filled · Full-time · Temporary

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Job details

Pay: Branch: Electric Affiliation: Management & Exempt Employment Status: Full-Time Temporary Expected Hiring Range: $41.69 to $49.03 Hourly Short-term Incentive Eligible: No Workplace Flexibility: Yes Temp Duration: Approx. 2 years Posting End Date: Open until filled
Job type: Full-time · Temporary
Posting language: English
Posted: Sep 28, 2026

Original job description

As the province’s largest energy provider with more than 100 years of knowledge and experience, we proudly deliver renewable energy, natural gas, electricity and propane to 1.3 million customers.

We're actively seeking new talent to join our mission of delivering a stronger energy future in B.C. As one of BC's Top Employers with a diverse team of over 2,700 employees, we are committed to a safe and inclusive culture where each of us can connect, belong, and grow. Join us, and together, let's shape a brighter future for B.C.

Position Overview

You know what it means to provide customer experience and how to build positive, lasting relationships with the people you serve. And, you can apply your strong foundation to guide a team and build a customer-centric culture where the customer’s come to expect the same high-quality experiences no matter the channel or service. We need your passion and leadership at our contact centres as a Team Manager.

Reporting to the Billing Production Manager, you’ll provide leadership, guidance and empowerment to a team of Billing and Senior Billing Analysts across multiple delivery channels within a customer-centric culture and following our strategic vision and core values.

There’s no one better at coaching others to enable high-end performers and light the innovative fire in us all. As escalated inquiries and complex requests come through, you know how to manage competing requests, allocate resources and ensure appropriate staffing levels to mitigate these concerns off the hop.

Our customers and communities come first in everything we do because we serve where we live and work. We’re known for providing energy to our customers safely and reliably, and this extends to how we serve our customers at our contact centres. We want you to do your part in rethinking our energy future.

In this role, you will:

Coordinate, delegate and monitor staff work assignments.
Establish and monitor individual and team goals, utilizing coaching and motivational techniques to assist employees in their development.
Participate in the improvement of standards, policies and procedures, leading to the continuous enhancement of service quality and customer satisfaction.

What it takes:

A bachelor’s degree or diploma in a related discipline from a recognized program plus two to three years recent, related experience or an equivalent combination of education, training and experience.
Working knowledge of the utility industry.
Demonstrated leadership, motivational and staff development skills.
Strong customer service orientation and problem solving skills.

In this role, you will have the option to participate in a flexible work program, enabling you to work from an approved flex location in British Columbia up to 85 days a year (equivalent to approximately two days a week), subject to business or operational needs.

Our engaging workplace offers a wide range of challenging opportunities, while being safe, inclusive, and diverse. We offer a competitive salary and benefits package, while supporting life-long career development. We also encourage volunteerism and nourish the need to give back to your community.

To learn more about the recruitment process with FortisBC, please visit the You’re Applying. What now? page for additional information.

FortisBC acknowledges and respects Indigenous Peoples in Canada, on whose Traditional Territories we all live and work. FortisBC is committed to Reconciliation with Indigenous Peoples and is guided by our Statement of Indigenous Principles.

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More about this job

Responsibilities

Lead and develop a team of Billing and Senior Billing Analysts across multiple service channels by coordinating assignments, setting goals, and coaching employees. Manage escalated and complex customer requests, allocate resources, maintain appropriate staffing, and improve service standards, policies, and procedures.

Requirements

Requires a bachelor’s degree or diploma in a related discipline and two to three years of recent related experience, or an equivalent combination of education, training, and experience. Candidates should have working knowledge of the utility industry, leadership and staff development abilities, and strong customer service and problem-solving skills.

Skills

Team Leadership
Coaching
Staff Development
Customer Service
Problem Solving
Work Assignment Coordination
Goal Setting
Motivation
Resource Allocation
Staffing Management
Service Quality Improvement
Policy and Procedure Improvement
Utility Industry Knowledge
Billing Operations
Escalation Management

Visa sponsorship

Not detected in the job text

Keywords

Electric Utility
Billing
Billing Analysts
Contact Centre
Customer Experience
Customer-Centric Culture
Customer Service
Team Leadership
Coaching
Staff Development
Work Assignment Coordination
Goal Setting
Motivational Techniques
Escalated Inquiries
Complex Requests
Resource Allocation
Staffing Levels
Service Quality
Customer Satisfaction
Standards
Policies and Procedures
Utility Industry
Problem Solving
Flexible Work Program
Renewable Energy

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