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Added 7 mins ago
Manager, Payroll
Ontario Health atHome
Toronto, ON
Full-time
…for payroll systems. Reporting to the Director, Payroll, the Manager, Payroll collects and analyzes fiscal data and performs financial modeling including analysis and recommendations that…
Added 8 mins ago
Coordinator, Communications
CANADIAN OLYMPIC COMMITTEE
Toronto, ON · Montreal, QC
$47,800 to $65,700 CAD / year
Full-time
Reporting to the Program Manager, Sport Communications, the Coordinator, Communications provides support to the COC's Communications department. The Coordinator is responsible for a…
Added 8 mins ago
Member Experience Supervisor (Internal Posting)
YBC
Chilliwack, BC
Full-time
Location: Cheam Leisure Centre (45501 Market Way, Chilliwack, BC V2R 0P2, Canada)
Added 8 mins ago
Building Operations Staff
YBC
Chilliwack, BC
Full-time
Location: Bob Chan-Kent Family YMCA (45844 Hocking Ave, Chilliwack BC)
Added 8 mins ago
Dual Courtworker
Native Counselling Services of Alberta
High Prairie, AB
Up to $49,980 CAD / year
…a vacant position for a Dual court worker in our Valleyview location. The individual should be dependable, committed to supporting individuals who are addressing their legal…
Added 21 mins ago
Summer Student – Assiniboia, SK
Paterson Grain
Assiniboia, SK
Full-time
…the daily operations and agronomy team at a Paterson Grain location. Reporting to the Location Manager, you will be responsible for assisting and shadowing various staff at the location,…
Added 21 mins ago
Summer Student – Indian Head, SK
Paterson Grain
Indian Head, SK
Full-time
…operations, marketing and administrative team at a Paterson Grain location. Reporting to the Location Manager, you will be responsible for assisting and shadowing various staff at the…
Added 21 mins ago
Summer Student – Melita, MB
Paterson Grain
Melita, MB
Full-time
…operations, marketing and administrative team at a Paterson Grain location. Reporting to the Location Manager, you will be responsible for assisting and shadowing various staff at the…
Added 21 mins ago
Summer Student – Deloraine, MB
Paterson Grain
Deloraine, MB
Full-time
…operations, marketing and administrative team at a Paterson Grain location. Reporting to the Location Manager, you will be responsible for assisting and shadowing various staff at the…
Added 21 mins ago
Union Store Associate
The Salvation Army in Canada
Regina, SK
Part-time
Handle the merchandise in a safe and organized manner; assist in stock rotation; bagging textiles to be recycled and placing metal recycling in the appropriate location.
Added 21 mins ago
Restaurant Manager
Hirez Manpower Solutions Inc.
Quebec, QC
Full-time
Previous experience as a Restaurant Manager, Food Service Manager, Assistant Restaurant Manager, or similar role.
Added 21 mins ago
Summer Student – Binscarth, MB
Paterson Grain
Binscarth, MB
Full-time
…operations, marketing and administrative team at a Paterson Grain location. Reporting to the Location Manager, you will be responsible for assisting and shadowing various staff at the…
Added 21 mins ago
Summer Student – Holland, MB
Paterson Grain
Holland, MB
Full-time
…operations, marketing and administrative team at a Paterson Grain location. Reporting to the Location Manager, you will be responsible for assisting and shadowing various staff at the…
Added 21 mins ago
Summer Student – Swift Current, SK
Paterson Grain
Swift Current, SK
Full-time
…operations, marketing and administrative team at a Paterson Grain location. Reporting to the Location Manager, you will be responsible for assisting and shadowing various staff at the…
Added 21 mins ago
hotel manager
Best Western Plus Fredericton Hotel & Suites
Fredericton, NB
Full-time
Work must be completed at the physical location. There is no option to work remotely.
Added 21 mins ago
Summer Student – Teulon, MB
Paterson Grain
Teulon, MB
Full-time
…operations, marketing and administrative team at a Paterson Grain location. Reporting to the Location Manager, you will be responsible for assisting and shadowing various staff at the…
Added 21 mins ago
Summer Student – Gunton, MB
Paterson Grain
MB · Gunton, MB
Full-time
…operations, marketing and administrative team at a Paterson Grain location. Reporting to the Location Manager, you will be responsible for assisting and shadowing various staff at the…
Added 21 mins ago
Summer Student – Steinbach, MB
Paterson Grain
Steinbach, MB
Full-time
…operations, marketing and administrative team at a Paterson Grain location. Reporting to the Location Manager, you will be responsible for assisting and shadowing various staff at the…
Added 21 mins ago
Summer Student – Killarney, MB
Paterson Grain
Killarney, MB
Full-time
…operations, marketing and administrative team at a Paterson Grain location. Reporting to the Location Manager, you will be responsible for assisting and shadowing various staff at the…
Added 21 mins ago
Summer Student – Culross, MB
Paterson Grain
MB · Culross, MB
Full-time
…operations, marketing and administrative team at a Paterson Grain location. Reporting to the Location Manager, you will be responsible for assisting and shadowing various staff at the…
Added 21 mins ago
Summer Student – Niverville, MB
Paterson Grain
Niverville, MB
Full-time
…operations, marketing and administrative team at a Paterson Grain location. Reporting to the Location Manager, you will be responsible for assisting and shadowing various staff at the…
Added 21 mins ago
Summer Student – Arborg, MB
Paterson Grain
Arborg, MB
Full-time
…operations, marketing and administrative team at a Paterson Grain location. Reporting to the Location Manager, you will be responsible for assisting and shadowing various staff at the…
Added 21 mins ago
Summer Student – Winnipeg, MB
Paterson Grain
Winnipeg, MB
Full-time
…operations, marketing and administrative team at a Paterson Grain location. Reporting to the Location Manager, you will be responsible for assisting and shadowing various staff at the…
Added 21 mins ago
Office Administrator
DM Henderson Roofing Ltd.
Dawson Creek, BC
Full-time
Provide administrative support to the Operations Manager and project teams
Added 21 mins ago
Store Associate
The Salvation Army in Canada
Winnipeg, MB
Part-time
Location of the Position will be at 3511 Roblin Blvd, Winnipeg, MB, R3R 0C6

FortisBC

Team Manager

Kelowna, BC, Canada

Pay: Branch: Electric Affiliation: Management & Exempt Employment Status: Full-Time Temporary Expected Hiring Range: $41.69 to $49.03 Hourly Short-term Incentive Eligible: No Workplace Flexibility: Yes Temp Duration: Approx. 2 years Posting End Date: Open until filled
Job type: Full-time · Temporary
Posting language: English
Posted: Sep 28, 2026

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Original job description

Branch: Electric Affiliation: Management & Exempt Employment Status: Full-Time Temporary Expected Hiring Range: $41.69 to $49.03 Hourly Short-term Incentive Eligible: No Workplace Flexibility: Yes Temp Duration: Approx. 2 years Posting End Date: Open until filled

As the province’s largest energy provider with more than 100 years of knowledge and experience, we proudly deliver renewable energy, natural gas, electricity and propane to 1.3 million customers.

We're actively seeking new talent to join our mission of delivering a stronger energy future in B.C. As one of BC's Top Employers with a diverse team of over 2,700 employees, we are committed to a safe and inclusive culture where each of us can connect, belong, and grow. Join us, and together, let's shape a brighter future for B.C.

Position Overview

You know what it means to provide customer experience and how to build positive, lasting relationships with the people you serve. And, you can apply your strong foundation to guide a team and build a customer-centric culture where the customer’s come to expect the same high-quality experiences no matter the channel or service. We need your passion and leadership at our contact centres as a Team Manager.

Reporting to the Billing Production Manager, you’ll provide leadership, guidance and empowerment to a team of Billing and Senior Billing Analysts across multiple delivery channels within a customer-centric culture and following our strategic vision and core values.

There’s no one better at coaching others to enable high-end performers and light the innovative fire in us all. As escalated inquiries and complex requests come through, you know how to manage competing requests, allocate resources and ensure appropriate staffing levels to mitigate these concerns off the hop.

Our customers and communities come first in everything we do because we serve where we live and work. We’re known for providing energy to our customers safely and reliably, and this extends to how we serve our customers at our contact centres. We want you to do your part in rethinking our energy future.

In this role, you will:

Coordinate, delegate and monitor staff work assignments.
Establish and monitor individual and team goals, utilizing coaching and motivational techniques to assist employees in their development.
Participate in the improvement of standards, policies and procedures, leading to the continuous enhancement of service quality and customer satisfaction.

What it takes:

A bachelor’s degree or diploma in a related discipline from a recognized program plus two to three years recent, related experience or an equivalent combination of education, training and experience.
Working knowledge of the utility industry.
Demonstrated leadership, motivational and staff development skills.
Strong customer service orientation and problem solving skills.

In this role, you will have the option to participate in a flexible work program, enabling you to work from an approved flex location in British Columbia up to 85 days a year (equivalent to approximately two days a week), subject to business or operational needs.

Our engaging workplace offers a wide range of challenging opportunities, while being safe, inclusive, and diverse. We offer a competitive salary and benefits package, while supporting life-long career development. We also encourage volunteerism and nourish the need to give back to your community.

To learn more about the recruitment process with FortisBC, please visit the You’re Applying. What now? page for additional information.

FortisBC acknowledges and respects Indigenous Peoples in Canada, on whose Traditional Territories we all live and work. FortisBC is committed to Reconciliation with Indigenous Peoples and is guided by our Statement of Indigenous Principles.

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More about this job

Responsibilities

Lead and develop a team of Billing and Senior Billing Analysts across multiple service channels by coordinating assignments, setting goals, and coaching employees. Manage escalated and complex customer requests, allocate resources, maintain appropriate staffing, and improve service standards, policies, and procedures.

Requirements

Requires a bachelor’s degree or diploma in a related discipline and two to three years of recent related experience, or an equivalent combination of education, training, and experience. Candidates should have working knowledge of the utility industry, leadership and staff development abilities, and strong customer service and problem-solving skills.

Skills

Team Leadership
Coaching
Staff Development
Customer Service
Problem Solving
Work Assignment Coordination
Goal Setting
Motivation
Resource Allocation
Staffing Management
Service Quality Improvement
Policy and Procedure Improvement
Utility Industry Knowledge
Billing Operations
Escalation Management

Visa sponsorship

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Keywords

Electric Utility
Billing
Billing Analysts
Contact Centre
Customer Experience
Customer-Centric Culture
Customer Service
Team Leadership
Coaching
Staff Development
Work Assignment Coordination
Goal Setting
Motivational Techniques
Escalated Inquiries
Complex Requests
Resource Allocation
Staffing Levels
Service Quality
Customer Satisfaction
Standards
Policies and Procedures
Utility Industry
Problem Solving
Flexible Work Program
Renewable Energy

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