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Added 12 mins ago
Specialist, Electrical Designer
L3Harris Technologies
ON · Waterdown, ON
Watch for new technologies and leadership trends that may impact present and future product development.
Added 12 mins ago
Parts Manager
Steele Auto Group
Bridgewater, NS
Full-time
At Steele Recreation, great service starts with great people. We are looking for an experienced Parts Manager who brings strong leadership, a passion for people, and a commitment to…
Added 12 mins ago
Program Manager
Jumpstart Refugee Talent - Partner
Toronto, ON · Mississauga, ON · Brampton, ON · Oshawa, ON · Markham, ON · Vaughan, ON · Richmond Hill, ON · Pickering, ON
Full-time
Our employer partner is a non profit organization and currently looking to add an experienced Program Manager to their team!
Added 12 mins ago
Financial Services Representative - Full Time
Meridian Credit Union
Windsor, ON
$50,000 to $53,000 CAD / year
Full-time
Develop goals with Manager that are clearly defined, measurable and achievable, and align them to business unit and strategic priorities for Meridian
Added 12 mins ago
Manager, Regional Revenue
Gordon Food Service
Milton, ON
Full-time
Responsible for the creation, development and execution of initiatives supporting overall Regional and Division cost and pricing strategies. This role collaborates with Home Office Shared…
Added 12 mins ago
Wealth Advisor
Assiniboine Credit Union
Winnipeg, MB
Full-time
Reporting to AVP Wealth or Manager, Wealth Advisors, the Wealth Advisor contributes positively to the bottom line of ACU Wealth Management by playing a key role in providing financial…
Added 12 mins ago
PCI Compliance Analyst
GFL Environmental Inc.
Vaughan, ON
Full-time
…platform. The role reports to the Information Technology GRC…
Added 12 mins ago
Senior Financial Analyst
Hexagon
Calgary, AB
Full-time
…team in Calgary, AB or Tucson, AZ. Reporting to the Senior Manager FP&A this role will support planning, forecasting, reporting, OneStream development, and strategic finance initiatives…
Added 12 mins ago
Revenue Team Lead
BC Ferries
Victoria, BC
Other
…who combines strong analytical expertise with a passion for leadership, process improvement, and operational…
Added 12 mins ago
assistant store manager - Stony Plain, Spruce Grove, AB
Starbucks
Stony Plain, AB · Spruce Grove, AB
$56,000 to $66,500 CAD / year
…up partners for success for careers in store management and…
Added 12 mins ago
Meat Department Manager
Farm Boy Inc.
Ottawa, ON
$53,500 to $58,500 CAD / year
Full-time
…strong business results. Partnering closely with the Store Manager and Retail Specialist, you’ll bring strategy to life while building a culture rooted in trust, engagement, and high…
Added 12 mins ago
General Manager - Fairmont Chateau Whistler
AccorHotel
Whistler, BC
Full-time
Your seasoned leadership style will blend diplomacy with relationship-building prowess, cultivating strong connections with both internal and external stakeholders, including Owners and the…
Added 26 mins ago
Sustainable Transportation Engineering Coordinator
The University of British Columbia
Vancouver, BC
$6,631.67 to $9,533.25 CAD / month
Full-time
Manager | Community Development | Transportation
Added 26 mins ago
Automation Manager (Full Time Contract - 12 Months)
IG Wealth Management
ON · Ontario, Canada
Full-time
Join our team to engage in continuous learning and skill development in a supportive environment. Experience the best of both worlds with our hybrid work environment, where you spend three…
Added 26 mins ago
Manager, Scientific Research and Experimental Development
Ryan
Toronto, ON · North York, ON
Full-time
The Scientific Research and Experimental Development (“SR&ED”) Manager (“Manager”) is responsible for assisting clients in identifying and claiming SR&ED tax credits and then assisting the…
Added 26 mins ago
Operations and Logistics Manager
Latinos en Regina Association Corporation
Regina, SK
Volunteer
As part of our leadership team, you will have the opportunity to make a lasting impact while expanding your professional network and developing leadership experience in a collaborative…
Added 26 mins ago
Manager, Scientific Research and Experimental Development
Ryan
Regina, SK
Full-time
The Scientific Research and Experimental Development (“SR&ED”) Manager (“Manager”) is responsible for assisting clients in identifying and claiming SR&ED tax credits and then assisting the…
Added 26 mins ago
Transportation Engineer
Recruitment By Design
Victoria, BC
$130,000 to $160,000 CAD / year
Full-time
…high-impact role for someone who enjoys combining technical leadership, team development, client relationships, and business growth. You will shape the local practice, lead complex…
Added 26 mins ago
5741 - Store Manager
Lids
Toronto, ON
$22.5 USD / hour
Full-time
Added 26 mins ago
7780 - Assistant Store Manager FT
Lids
Prince George, BC
$20 USD / hour
Full-time
Act as Manager on duty for any employee scheduling issues, customer complaints, etc. when Store Manager is not present.
Added 26 mins ago
7818 - Assistant Store Manager FT
Lids
Vaughan, ON
$20 to $21.5 USD / hour
Full-time
Act as Manager on duty for any employee scheduling issues, customer complaints, etc. when Store Manager is not present.
Added 26 mins ago
5756 - Assistant Store Manager FT
Lids
Saint John, NB
Full-time
Act as Manager on duty for any employee scheduling issues, customer complaints, etc. when Store Manager is not present.
Added 26 mins ago
5791 - Store Manager (H)
Lids
Pointe-Claire, QC
Full-time
Added 26 mins ago
Sr. IT Incident Management Analyst - EN 989
Export Development Canada | Exportation et développement Canada
Toronto, ON
$96,557 to $128,743 CAD / year
Full-time
Service Delivery Manager 18: Salaries typically range from $96,557 to $128,743 annually, based on qualifications and experiences, plus a performance-based incentive
Added 26 mins ago
7811 - Assistant Store Manager FT
Lids
Toronto, ON
$20 to $22 USD / hour
Full-time
Act as Manager on duty for any employee scheduling issues, customer complaints, etc. when Store Manager is not present.

FortisBC

Team Manager

Kelowna, BC, Canada

Pay: Branch: Electric Affiliation: Management & Exempt Employment Status: Full-Time Temporary Expected Hiring Range: $41.69 to $49.03 Hourly Short-term Incentive Eligible: No Workplace Flexibility: Yes Temp Duration: Approx. 2 years Posting End Date: Open until filled
Job type: Full-time · Temporary
Posting language: English
Posted: Sep 28, 2026

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Original job description

Branch: Electric Affiliation: Management & Exempt Employment Status: Full-Time Temporary Expected Hiring Range: $41.69 to $49.03 Hourly Short-term Incentive Eligible: No Workplace Flexibility: Yes Temp Duration: Approx. 2 years Posting End Date: Open until filled

As the province’s largest energy provider with more than 100 years of knowledge and experience, we proudly deliver renewable energy, natural gas, electricity and propane to 1.3 million customers.

We're actively seeking new talent to join our mission of delivering a stronger energy future in B.C. As one of BC's Top Employers with a diverse team of over 2,700 employees, we are committed to a safe and inclusive culture where each of us can connect, belong, and grow. Join us, and together, let's shape a brighter future for B.C.

Position Overview

You know what it means to provide customer experience and how to build positive, lasting relationships with the people you serve. And, you can apply your strong foundation to guide a team and build a customer-centric culture where the customer’s come to expect the same high-quality experiences no matter the channel or service. We need your passion and leadership at our contact centres as a Team Manager.

Reporting to the Billing Production Manager, you’ll provide leadership, guidance and empowerment to a team of Billing and Senior Billing Analysts across multiple delivery channels within a customer-centric culture and following our strategic vision and core values.

There’s no one better at coaching others to enable high-end performers and light the innovative fire in us all. As escalated inquiries and complex requests come through, you know how to manage competing requests, allocate resources and ensure appropriate staffing levels to mitigate these concerns off the hop.

Our customers and communities come first in everything we do because we serve where we live and work. We’re known for providing energy to our customers safely and reliably, and this extends to how we serve our customers at our contact centres. We want you to do your part in rethinking our energy future.

In this role, you will:

Coordinate, delegate and monitor staff work assignments.
Establish and monitor individual and team goals, utilizing coaching and motivational techniques to assist employees in their development.
Participate in the improvement of standards, policies and procedures, leading to the continuous enhancement of service quality and customer satisfaction.

What it takes:

A bachelor’s degree or diploma in a related discipline from a recognized program plus two to three years recent, related experience or an equivalent combination of education, training and experience.
Working knowledge of the utility industry.
Demonstrated leadership, motivational and staff development skills.
Strong customer service orientation and problem solving skills.

In this role, you will have the option to participate in a flexible work program, enabling you to work from an approved flex location in British Columbia up to 85 days a year (equivalent to approximately two days a week), subject to business or operational needs.

Our engaging workplace offers a wide range of challenging opportunities, while being safe, inclusive, and diverse. We offer a competitive salary and benefits package, while supporting life-long career development. We also encourage volunteerism and nourish the need to give back to your community.

To learn more about the recruitment process with FortisBC, please visit the You’re Applying. What now? page for additional information.

FortisBC acknowledges and respects Indigenous Peoples in Canada, on whose Traditional Territories we all live and work. FortisBC is committed to Reconciliation with Indigenous Peoples and is guided by our Statement of Indigenous Principles.

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More about this job

Responsibilities

Lead and develop a team of Billing and Senior Billing Analysts across multiple service channels by coordinating assignments, setting goals, and coaching employees. Manage escalated and complex customer requests, allocate resources, maintain appropriate staffing, and improve service standards, policies, and procedures.

Requirements

Requires a bachelor’s degree or diploma in a related discipline and two to three years of recent related experience, or an equivalent combination of education, training, and experience. Candidates should have working knowledge of the utility industry, leadership and staff development abilities, and strong customer service and problem-solving skills.

Skills

Team Leadership
Coaching
Staff Development
Customer Service
Problem Solving
Work Assignment Coordination
Goal Setting
Motivation
Resource Allocation
Staffing Management
Service Quality Improvement
Policy and Procedure Improvement
Utility Industry Knowledge
Billing Operations
Escalation Management

Visa sponsorship

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Keywords

Electric Utility
Billing
Billing Analysts
Contact Centre
Customer Experience
Customer-Centric Culture
Customer Service
Team Leadership
Coaching
Staff Development
Work Assignment Coordination
Goal Setting
Motivational Techniques
Escalated Inquiries
Complex Requests
Resource Allocation
Staffing Levels
Service Quality
Customer Satisfaction
Standards
Policies and Procedures
Utility Industry
Problem Solving
Flexible Work Program
Renewable Energy

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