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Added 13 mins ago
Paid Media Sr. Specialist
Retailogists
Montreal, QC
Full-time
…spans every function that moves the P&L: sales, marketing, operations, finance, and technology, working as one to drive profitable growth. Alongside our growth partner practice, we build…
Added 13 mins ago
Chef de la conformité l Compliance Manager
Medisca
Montreal, QC
Full-time
Assurer la liaison entre les services de la qualité, de la réglementation, des opérations, de l’informatique et de la gestion des produits afin de garantir l’exécution sans faille des…
Added 13 mins ago
Manager, CRM and Campaign Systems
Cystic Fibrosis Canada / Fibrose kystique Canada
Toronto, ON · Greater Toronto Area, Canada
$82,240 to $97,660 CAD / year
Full-time
Cystic Fibrosis Canada is looking for our next Manager, CRM & Campaign Systems to help Canadians with cystic fibrosis (CF) live W/O Limits.
Added 13 mins ago
Mitigation Operations Manager – Restoration Services
Stoakley-Stewart Consultants Ltd.
Toronto, ON · Greater Toronto Area, Canada
Full-time
We have been engaged on a confidential search for an experienced Mitigation Operations Manager – Restoration Services to join a well-established and growing property restoration…
Added 13 mins ago
Customer Success Manager
H&S Building Supplies Ltd.
Vaughan, ON
Full-time
Founded in 1993 and based in Vaughan, Ontario, H&S is a leading distributor of maintenance, repair and operations (MRO) and renovation supplies built exclusively to serve Ontario's…
Added 13 mins ago
Specialist
HealthCareersInSask.ca
Prince Albert, SK
Full-time
Job Description: The Specialist, First Nations and Métis Relations works closely with the Manager & Director in providing key guidance in implementation of the strategic directions set out…
Added 13 mins ago
Capture Manager
GHD Group Pty Ltd
Calgary, AB
That’s why we pledge to support and empower all of our people to make a positive impact when working hand in hand with our business to inspire change. We'll help you accelerate your career…
Added 13 mins ago
Category Marketing Manager
ADI Global
Toronto, ON
$75,075 to $125,125 CAD / year
Full-time
…installers, and technology professionals. With a global team spanning operations, sales, supply chain, digital, customer experience, engineering, and more, ADI combines deep industry…
Added 13 mins ago
Part-Time Budget Officer, International Education Centre
Algonquin College
Ottawa, ON
Part-time
Finance Manager, Academic - International Education Centre
Added 13 mins ago
Substation Technologist
AltaLink
Rocky View No 44, AB · Rocky View County, Alberta
Full-time
At AltaLink, people are at the heart of our success. We are a team committed to doing the right thing for each other and our customers. We foster an environment that is inclusive,…
Added 13 mins ago
Représentant(e) du service à la clientèle sur le terrain/ Field Representative II, Area Customer Service
Ricoh
Montreal, QC
Full-time
Le ou la Représentant(e) de soutien sur le terrain est responsable d’appuyer les opérations quotidiennes d’un ou de plusieurs sites de Services gérés, incluant la production de copies,…
Added 13 mins ago
Senior Manager, Real Estate Operations, Saskatchewan
Bell
Regina, SK
We are seeking for a Senior Manager, Real Estate Operations, to lead the day-to-day operations of a mission‑critical Data Centre, ensuring high availability, reliability, safety, and…
Added 28 mins ago
Operations Manager
ANDRITZ AG
Windsor, ON
Our ANDRITZ Feed & Biofuel facility in Windsor, ON, seeks an Operations Manager to oversee all facets of the facility's operations. The Operations Manager must effectively manage facility…
Added 28 mins ago
Fuels Product Advisor
ExxonMobil
Edmonton, AB
…role we can play by advancing climate solutions within our operations and by providing lower life-cycle emission products to our customers. This effort is powered by a unique and diverse…
Added 28 mins ago
Registered Nurse Select Medicine and Cystic Fibrosis Clinics
Providence Healthcare
Vancouver, BC
Other
…area and work site may be subject to change consistent with operations requirements and applicable provisions of the Collective Agreement and statutes. **Testing may be required. ***A…
Added 28 mins ago
2nd Class Chief Power Plant Engineer (70309725)
Sodexo Canada Ltd
Halifax, NS · Wolfville, Nova Scotia
Full-time
…associated distribution systems. Reporting to the System Engineering Manager, you will oversee plant operations, maintenance activities, energy management initiatives, regulatory…
Added 28 mins ago
2nd Class Chief Power plant Engineer (70309725)
Sodexo Canada Ltd
Wolfville, NS
Full-time
…associated distribution systems. Reporting to the System Engineering Manager, you will oversee plant operations, maintenance activities, energy management initiatives, regulatory…
Added 28 mins ago
Assistant Restaurant Manager
AccorHotel
Calgary, AB
Full-time
We invite you to join the world of hospitality at Sheraton Suites Calgary Eau Claire as our new Assistant Restaurant Manager for Flower & Wolf. The Assistant Restaurant Manager plays a key…
Added 28 mins ago
Camp Manager - Northwestern Ontario
Dexterra
Thunder Bay, ON
Contract
The Camp Manager is responsible for all camp and catering operations on site and will oversee both housekeeping and kitchen departments.
Added 42 mins ago
Operations Manager, Integrated Customer Solutions (Fly in/Fly out - 14/14)
Grainger Canada
Edmonton, AB
Full-time
Reporting to the Market Manager, the Operations Manager, ICS will work at the Customer Facility providing day-to-day strategic leadership in building a high performing, engaged team who…
Added 42 mins ago
Fuels Product Advisor
Imperial Oil
Edmonton, AB
Full-time
…role we can play by advancing climate solutions within our operations and by providing lower life-cycle emission products to our customers. This effort is powered by a unique and diverse…
Added 42 mins ago
Security Operations and Intelligence Specialist
ABB
Montreal, QC · Saint-Laurent, QC
Full-time
…intelligence initiatives, and support the protection of ABB's people, operations, and reputation across Canada and the broader Americas…
Added 42 mins ago
Sales Operations Manager
Fathom Talent Group
Toronto, ON · Greater Toronto Area, Canada
Full-time
Team & Org -The hiring manager has two people on their team; this is one of those seats. The function sits within the Director of Operations’ organization, spanning ad operations and…
Added 42 mins ago
Manufacturing Operations Manager
Tallman Technologies Inc.
Burlington, ON
Full-time
…manufacturing solutions. As we continue to grow and modernize our operations, we are seeking an experienced Operations Manager to join our leadership…
Added 42 mins ago
Director of Operations - Ventana Special Projects
Ventana Construction Corporation
Coquitlam, BC
Full-time
As Operations Manager with Ventana Special Projects, you will play a central role in connecting the company’s strategic direction with day-to-day operational execution. You will oversee the…

FortisBC

Team Manager

Kelowna, BC, Canada

Pay: Branch: Electric Affiliation: Management & Exempt Employment Status: Full-Time Temporary Expected Hiring Range: $41.69 to $49.03 Hourly Short-term Incentive Eligible: No Workplace Flexibility: Yes Temp Duration: Approx. 2 years Posting End Date: Open until filled
Job type: Full-time · Temporary
Posting language: English
Posted: Sep 28, 2026

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Original job description

Branch: Electric Affiliation: Management & Exempt Employment Status: Full-Time Temporary Expected Hiring Range: $41.69 to $49.03 Hourly Short-term Incentive Eligible: No Workplace Flexibility: Yes Temp Duration: Approx. 2 years Posting End Date: Open until filled

As the province’s largest energy provider with more than 100 years of knowledge and experience, we proudly deliver renewable energy, natural gas, electricity and propane to 1.3 million customers.

We're actively seeking new talent to join our mission of delivering a stronger energy future in B.C. As one of BC's Top Employers with a diverse team of over 2,700 employees, we are committed to a safe and inclusive culture where each of us can connect, belong, and grow. Join us, and together, let's shape a brighter future for B.C.

Position Overview

You know what it means to provide customer experience and how to build positive, lasting relationships with the people you serve. And, you can apply your strong foundation to guide a team and build a customer-centric culture where the customer’s come to expect the same high-quality experiences no matter the channel or service. We need your passion and leadership at our contact centres as a Team Manager.

Reporting to the Billing Production Manager, you’ll provide leadership, guidance and empowerment to a team of Billing and Senior Billing Analysts across multiple delivery channels within a customer-centric culture and following our strategic vision and core values.

There’s no one better at coaching others to enable high-end performers and light the innovative fire in us all. As escalated inquiries and complex requests come through, you know how to manage competing requests, allocate resources and ensure appropriate staffing levels to mitigate these concerns off the hop.

Our customers and communities come first in everything we do because we serve where we live and work. We’re known for providing energy to our customers safely and reliably, and this extends to how we serve our customers at our contact centres. We want you to do your part in rethinking our energy future.

In this role, you will:

Coordinate, delegate and monitor staff work assignments.
Establish and monitor individual and team goals, utilizing coaching and motivational techniques to assist employees in their development.
Participate in the improvement of standards, policies and procedures, leading to the continuous enhancement of service quality and customer satisfaction.

What it takes:

A bachelor’s degree or diploma in a related discipline from a recognized program plus two to three years recent, related experience or an equivalent combination of education, training and experience.
Working knowledge of the utility industry.
Demonstrated leadership, motivational and staff development skills.
Strong customer service orientation and problem solving skills.

In this role, you will have the option to participate in a flexible work program, enabling you to work from an approved flex location in British Columbia up to 85 days a year (equivalent to approximately two days a week), subject to business or operational needs.

Our engaging workplace offers a wide range of challenging opportunities, while being safe, inclusive, and diverse. We offer a competitive salary and benefits package, while supporting life-long career development. We also encourage volunteerism and nourish the need to give back to your community.

To learn more about the recruitment process with FortisBC, please visit the You’re Applying. What now? page for additional information.

FortisBC acknowledges and respects Indigenous Peoples in Canada, on whose Traditional Territories we all live and work. FortisBC is committed to Reconciliation with Indigenous Peoples and is guided by our Statement of Indigenous Principles.

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More about this job

Responsibilities

Lead and develop a team of Billing and Senior Billing Analysts across multiple service channels by coordinating assignments, setting goals, and coaching employees. Manage escalated and complex customer requests, allocate resources, maintain appropriate staffing, and improve service standards, policies, and procedures.

Requirements

Requires a bachelor’s degree or diploma in a related discipline and two to three years of recent related experience, or an equivalent combination of education, training, and experience. Candidates should have working knowledge of the utility industry, leadership and staff development abilities, and strong customer service and problem-solving skills.

Skills

Team Leadership
Coaching
Staff Development
Customer Service
Problem Solving
Work Assignment Coordination
Goal Setting
Motivation
Resource Allocation
Staffing Management
Service Quality Improvement
Policy and Procedure Improvement
Utility Industry Knowledge
Billing Operations
Escalation Management

Visa sponsorship

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Keywords

Electric Utility
Billing
Billing Analysts
Contact Centre
Customer Experience
Customer-Centric Culture
Customer Service
Team Leadership
Coaching
Staff Development
Work Assignment Coordination
Goal Setting
Motivational Techniques
Escalated Inquiries
Complex Requests
Resource Allocation
Staffing Levels
Service Quality
Customer Satisfaction
Standards
Policies and Procedures
Utility Industry
Problem Solving
Flexible Work Program
Renewable Energy

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