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Added just now
Future Leaders Program – Management Trainee - Plumbing Division
EMCO Corporation
Thunder Bay, ON
Full-time
Please note that successful candidates to this position may be required to relocate within Canada to complete their training. Relocation assistance will be provided. We have opportunities…
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General Manager - Distribution Centre
Canada Cartage Group of Companies
Mississauga, ON
The General Manager is responsible for the overall leadership, performance, and success of a large 250,000 sq ft multi-customer distribution and fulfillment centre. This role oversees all…
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Store Manager
Vast auto Distribution
Toronto, ON · North York, ON
Work collaboratively with the District Manager in recruiting, hiring, evaluating, promoting, disciplining, and terminating team members under his/her supervision.
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Technical Account Manager
F12.net
Surrey, BC
The Position: Reporting to the General Manager, the Technical Account Manager will provide an elevated experience and strategic integration by leveraging the F12 VCIO’s to assist in…
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Custodian
Toronto and Region Conservation Authority (TRCA)
Whitchurch-Stouffville, ON · Richmond Hill, ON
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Car Sales Advisor
The Jim Pattison Auto Group
Surrey, BC
…successful future in the automotive industry. We are open to training motivated individuals who bring strong work ethic, energy, and a passion for customer…
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ACTING ASSISTANT MANAGER
Boutique La Vie En Rose
Langley (District), BC · LANGLEY, BC
With the support of your manager, you will be responsible for making sure the store runs smoothly and that your team provides the best possible customer service. When you’re working as…
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Insurance Advisor - Surrey Ocean Park
Talent Acquisition Team at Westland Insurance. Text reply only.
Surrey, BC
…Financial assistance is available for approved work-related training/development courses leading to certification, and programs that offer professional development, including seminars and…
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Guest Services Agent (Casual)
Century Group
Delta, BC
Reporting to the Front Office Manager, the Guest Service Agent is responsible for operating the switchboard and bell services, greeting and welcoming all guests, and providing superior…
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Construction - Project Manager
Northland Properties
Vancouver, BC
Northland Properties Corporation is seeking a Project Manager to support our construction projects in Vancouver, BC.
Added just now
Outside Field Sales Representative (Small Business Solutions)
ADP
Mississauga, ON
Full-time
At ADP, we believe great sales professionals deserve the tools, training, and support to build something meaningful. In this role, you’ll grow your own book of business while being backed…
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Technical Support Specialist/Spécialiste du soutien technique
BFG Enterprise Services
Montreal, QC
$52,000 to $58,000 CAD / year
Full-time
Assist with training staff on standard business and administrative software (word processing, spreadsheets, database management), providing instruction or written documentation where…
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Automotive Body Shop Detailer
Dueck Auto Group
Vancouver, BC
Full-time
…individuals. We encourage career growth through continuous training and professional development. Dueck Auto Group is constantly growing and looking for individuals who can contribute to…
Added 14 mins ago
Program Manager
Collabera
Vancouver, BC · Greater Vancouver Metropolitan Area
$60 to $61 CAD / hour
Contract
We are looking for a Junior Program Manager to support enterprise initiatives focused on application integration, release management, project execution, and operational efficiency. This…
Added 14 mins ago
Materials Supervisor
IMP Aerospace & Defence
Halifax, NS
Full-time
Reporting to the Materials Manager within the Material Support Department, the Materials Supervisor will be responsible for the direct first-level supervision of unionized Stores…
Added 14 mins ago
Project Manager (6-month term)
Saskatchewan Blue Cross
Saskatoon, SK
Full-time
…is currently recruiting for a full-time 6-month term Project Manager to join our team in the PMO department. This position offers the flexibility to be in-office or participate in hybrid…
Added 14 mins ago
(CAN) Manager, Facility Services
Walmart Canada
Fredericton, NB
Full-time
Provides supervision and development opportunities for associates by selecting and training, mentoring assigning duties building a team based work environment establishing performance…
Added 14 mins ago
Flooring/Paint & Decor Department Supervisor: Full Time - PRINCE GEORGE
The Home Depot Canada
Prince George, BC
Full-time
…and reach their peak. They provide leadership by coaching, training, motivating and inspiring associates to perform at their best and encouraging their personal and professional development…
Added 14 mins ago
Well Test Senior Supervisor
Grant Production Testing Inc
AB · Alberta, Canada
Full-time
…assist crew members where necessary and report to the District Manager on a daily basis. Promote safe operations while on site or in base locations. Be familiar with all types of equipment…
Added 14 mins ago
(CAN) Manager, Facility Services
Walmart Canada
Oshawa, ON
Full-time
Provides supervision and development opportunities for associates by selecting and training, mentoring assigning duties building a team based work environment establishing performance…
Added 15 mins ago
Sr. Project Manager (Translation Industry)
Apertera
Montreal, QC
Full-time
The Senior Project Manager is the front-line relationships manager charged with preserving, improving client and resource relationships. Alexa Translations partnerships are typically long…
Added 15 mins ago
Cybersecurity Analyst - Closing October 14, 2026
Municipality of Port Hope
Port Hope, ON
Full-time
Professional Development and Skill Based Training Opportunities
Added 15 mins ago
Security Guard (Overnights) - Hamilton
Commissionaires Great Lakes
Hamilton, ON
Full-time
Undertake all training assigned to you in a timely fashion.
Added 15 mins ago
Transportation Manager, Big and Bulky
GoBolt
Toronto, ON
We are on the lookout for a Transportation Manager, Big and Bulky who shares our passion for Customer Obsession. In this hands-on, high-ownership role you will lead the final stage of…
Added 15 mins ago
Coordinateur de rotation d'aéronef / TRC (Full Time) - YUL
Menzies Aviation
Dorval, QC
Full-time

FortisBC

Team Manager

Kelowna, BC, Canada

Pay: Branch: Electric Affiliation: Management & Exempt Employment Status: Full-Time Temporary Expected Hiring Range: $41.69 to $49.03 Hourly Short-term Incentive Eligible: No Workplace Flexibility: Yes Temp Duration: Approx. 2 years Posting End Date: Open until filled
Job type: Full-time · Temporary
Posting language: English
Posted: Sep 28, 2026

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Original job description

Branch: Electric Affiliation: Management & Exempt Employment Status: Full-Time Temporary Expected Hiring Range: $41.69 to $49.03 Hourly Short-term Incentive Eligible: No Workplace Flexibility: Yes Temp Duration: Approx. 2 years Posting End Date: Open until filled

As the province’s largest energy provider with more than 100 years of knowledge and experience, we proudly deliver renewable energy, natural gas, electricity and propane to 1.3 million customers.

We're actively seeking new talent to join our mission of delivering a stronger energy future in B.C. As one of BC's Top Employers with a diverse team of over 2,700 employees, we are committed to a safe and inclusive culture where each of us can connect, belong, and grow. Join us, and together, let's shape a brighter future for B.C.

Position Overview

You know what it means to provide customer experience and how to build positive, lasting relationships with the people you serve. And, you can apply your strong foundation to guide a team and build a customer-centric culture where the customer’s come to expect the same high-quality experiences no matter the channel or service. We need your passion and leadership at our contact centres as a Team Manager.

Reporting to the Billing Production Manager, you’ll provide leadership, guidance and empowerment to a team of Billing and Senior Billing Analysts across multiple delivery channels within a customer-centric culture and following our strategic vision and core values.

There’s no one better at coaching others to enable high-end performers and light the innovative fire in us all. As escalated inquiries and complex requests come through, you know how to manage competing requests, allocate resources and ensure appropriate staffing levels to mitigate these concerns off the hop.

Our customers and communities come first in everything we do because we serve where we live and work. We’re known for providing energy to our customers safely and reliably, and this extends to how we serve our customers at our contact centres. We want you to do your part in rethinking our energy future.

In this role, you will:

Coordinate, delegate and monitor staff work assignments.
Establish and monitor individual and team goals, utilizing coaching and motivational techniques to assist employees in their development.
Participate in the improvement of standards, policies and procedures, leading to the continuous enhancement of service quality and customer satisfaction.

What it takes:

A bachelor’s degree or diploma in a related discipline from a recognized program plus two to three years recent, related experience or an equivalent combination of education, training and experience.
Working knowledge of the utility industry.
Demonstrated leadership, motivational and staff development skills.
Strong customer service orientation and problem solving skills.

In this role, you will have the option to participate in a flexible work program, enabling you to work from an approved flex location in British Columbia up to 85 days a year (equivalent to approximately two days a week), subject to business or operational needs.

Our engaging workplace offers a wide range of challenging opportunities, while being safe, inclusive, and diverse. We offer a competitive salary and benefits package, while supporting life-long career development. We also encourage volunteerism and nourish the need to give back to your community.

To learn more about the recruitment process with FortisBC, please visit the You’re Applying. What now? page for additional information.

FortisBC acknowledges and respects Indigenous Peoples in Canada, on whose Traditional Territories we all live and work. FortisBC is committed to Reconciliation with Indigenous Peoples and is guided by our Statement of Indigenous Principles.

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More about this job

Responsibilities

Lead and develop a team of Billing and Senior Billing Analysts across multiple service channels by coordinating assignments, setting goals, and coaching employees. Manage escalated and complex customer requests, allocate resources, maintain appropriate staffing, and improve service standards, policies, and procedures.

Requirements

Requires a bachelor’s degree or diploma in a related discipline and two to three years of recent related experience, or an equivalent combination of education, training, and experience. Candidates should have working knowledge of the utility industry, leadership and staff development abilities, and strong customer service and problem-solving skills.

Skills

Team Leadership
Coaching
Staff Development
Customer Service
Problem Solving
Work Assignment Coordination
Goal Setting
Motivation
Resource Allocation
Staffing Management
Service Quality Improvement
Policy and Procedure Improvement
Utility Industry Knowledge
Billing Operations
Escalation Management

Visa sponsorship

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Keywords

Electric Utility
Billing
Billing Analysts
Contact Centre
Customer Experience
Customer-Centric Culture
Customer Service
Team Leadership
Coaching
Staff Development
Work Assignment Coordination
Goal Setting
Motivational Techniques
Escalated Inquiries
Complex Requests
Resource Allocation
Staffing Levels
Service Quality
Customer Satisfaction
Standards
Policies and Procedures
Utility Industry
Problem Solving
Flexible Work Program
Renewable Energy

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