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Added 3 mins ago
Health & Wellness Manager
COGIR Real Estate
Toronto, ON · East York, ON
Full-time
Our next Health and Wellness Manager is a values-driven leader with a passion for overseeing and managing the clinical program. Your strong clinical skills and compassion for delivering…
Added 3 mins ago
Career Consultant
Carleton University
Ottawa, ON
Other
Reporting to the Manager Career Development, the Career Consultant is responsible for the development and delivery of a full suite of career development services and programs for students…
Added 3 mins ago
Content Specialist: Linear Channels
Newfoundland Capital Corporation Limited
Montreal, QC
Contract
…Content and Programming team. This position reports to the Manager of Linear Video Programming. This is a 13-month temporary contract to cover a maternity…
Added 3 mins ago
DIRECTOR OF QUALITY & RISK
Southbridge Care Homes
Cornwall, ON
Full-time
This is a full-time position based in a professional office environment. Standard working hours are Monday through Friday, 8:00 - 4:00 with occasional need for overtime during peak periods.…
Added 3 mins ago
General Manager | Yorkdale Nissan
DAG | Downtown AutoGroup
Toronto, ON
Full-time
General Manager - Elevate Your Career at Yorkdale Nissan!
Added 4 mins ago
Licensed Practical Nurse, Full Scope, Royal Columbian Hospital
Fraser Health
New Westminster, BC
Part-time
Under the direction of the Manager, Clinical Operations or designate and in collaboration as a member of a multidisciplinary team; performs assessments, plans, implements and evaluates…
Added 4 mins ago
Registered Nurse, Cardiac Intensive Care Unit (CICU) - Royal Columbian Hospital
Fraser Health
New Westminster, BC
Part-time
Be part of an exciting new specialized cardiac program providing high-acuity care for patients with complex cardiac needs. Our CICU offers advanced cardiac monitoring, cutting-edge…
Added 4 mins ago
Registered Nurse, Transition Line - Intensive Care Unit - Royal Columbian Hospital
Fraser Health
New Westminster, BC
Full-time
In house Critical Care program (CCP) – offered 2-3 intakes a year. The program is about 12 weeks long in a full-time studies format.
Added 4 mins ago
Registered Nurse, Cardiac Intensive Care Unit (CICU) - Royal Columbian Hospital
Fraser Health
New Westminster, BC
Full-time
Be part of an exciting new specialized cardiac program providing high-acuity care for patients with complex cardiac needs. Our CICU offers advanced cardiac monitoring, cutting-edge…
Added 4 mins ago
Registered Nurse, Cardiac Intensive Care Unit (CICU) - Royal Columbian Hospital
Fraser Health
New Westminster, BC
Part-time
Be part of an exciting new specialized cardiac program providing high-acuity care for patients with complex cardiac needs. Our CICU offers advanced cardiac monitoring, cutting-edge…
Added 4 mins ago
Registered Nurse, Transition Line - Cardiac Intensive Care Unit (CICU) - Royal Columbian Hospital
Fraser Health
New Westminster, BC
Part-time
In house Critical Care program (CCP) – offered 2-3 intakes a year. The program is about 12 weeks long in a full-time studies format.
Added 4 mins ago
Community Health Nurse - Registered Nurse - Burnaby
Fraser Health
Burnaby, BC
Full-time
Comprehensive, 100% Employer-Paid Benefits: Enjoy peace of mind with full coverage.
Added 4 mins ago
Registered Nurse, Cardiac Intensive Care Unit (CICU) - Royal Columbian Hospital
Fraser Health
New Westminster, BC
Full-time
Be part of an exciting new specialized cardiac program providing high-acuity care for patients with complex cardiac needs. Our CICU offers advanced cardiac monitoring, cutting-edge…
Added 4 mins ago
Senior Manager, Major Projects Advisory
KPMG
ON · Toronto, Ontario
Full-time
As a Senior Manager within KPMG’s Major Projects Advisory team, you will support the delivery of high-quality services to top-tier public and private sector clients including government…
Added 4 mins ago
Manager SOC - Cyber Security
KPMG
ON · Toronto, Ontario
Full-time
…addition, KPMG offers a comprehensive and competitive Total Rewards…
Added 4 mins ago
IT End User Support Manager
KPMG
ON · Toronto, Ontario
Full-time
We have an exciting opportunity for an IT End User Support (EUS) Manager to join KPMG’s ITS team in Toronto. The role is primarily onsite and is located at our Vaughan (Toronto North)…
Added 4 mins ago
SAP S/4HANA Finance Lead
KPMG
Halifax, NS · Calgary, AB · Vancouver, BC
Full-time
We are seeking an experienced SAP S/4HANA Finance Manager to support the design, configuration, testing, and deployment of SAP S/4HANA Finance solutions. The successful candidate will work…
Added 4 mins ago
SAP S/4HANA S2P/P2P & CVI Manager
KPMG
Halifax, NS · Calgary, AB · Vancouver, BC
Full-time
…/ Procure-to-Pay (P2P) & Customer Vendor Integration (CVI) Manager to lead procurement transformation and master data conversion initiatives across large-scale SAP S/4HANA programs. This…
Added 19 mins ago
Registered Nurse, Transition Line (Specialty Nursing) Ridge Meadows Hospital
Fraser Health Authority
Pitt Meadows, BC
$41.42 to $59.52 CAD / hour
Part-time
…complete the applicable post graduate specialty nursing courses/program within the agreed-to time…
Added 19 mins ago
Licensed Practical Nurse, Full Scope, Ridge Meadows Hospital
Fraser Health Authority
Pitt Meadows, BC
$32.84 to $44.96 CAD / hour
Part-time
Under the direction of the Manager, Clinical Operations or designate and in collaboration as a member of a multidisciplinary team; performs assessments, plans, implements and evaluates…
Added 19 mins ago
Licensed Practical Nurse, Full Scope, Ridge Meadows Hospital
Fraser Health Authority
Pitt Meadows, BC
$32.84 to $44.96 CAD / hour
Part-time
Under the direction of the Manager, Clinical Operations or designate and in collaboration as a member of a multidisciplinary team; performs assessments, plans, implements and evaluates…
Added 19 mins ago
Service to Sales Team Member- OpenRoad Audi Boundary
OpenRoad Auto Group
Burnaby, BC
Full-time
Comprehensive extended health and dental plan (applicable for full-time positions only)
Added 19 mins ago
13612 - Employment Specialist (Temporary Full-Time)
S.U.C.C.E.S.S.
Vancouver, BC
Full-time · Temporary
Employment Type: Temporary Full-Time (35 hours per week)
Added 19 mins ago
assistant store manager, West - North Vancouver, B.C
Starbucks
BC · North Vancouver, BC
$56,000 to $66,500 CAD / year
Ability to work full time (the work regularly demands in excess of 40 hours per week) including variable hours including early mornings, evenings, weekends and/ or holidays.
Added 33 mins ago
Caretaker Supervisor - Administrative Assistant 3 (AESES)
Recreation Manitoba
Winnipeg, MB
Full-time
Assist the Manager, Caretaking Services in gathering and analyzing data and identifying, planning, directing and implementing Long Term Strategic Planning for the department.

FortisBC

Team Manager

Kelowna, BC, Canada

Pay: Branch: Electric Affiliation: Management & Exempt Employment Status: Full-Time Temporary Expected Hiring Range: $41.69 to $49.03 Hourly Short-term Incentive Eligible: No Workplace Flexibility: Yes Temp Duration: Approx. 2 years Posting End Date: Open until filled
Job type: Full-time · Temporary
Posting language: English
Posted: Sep 28, 2026

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Original job description

Branch: Electric Affiliation: Management & Exempt Employment Status: Full-Time Temporary Expected Hiring Range: $41.69 to $49.03 Hourly Short-term Incentive Eligible: No Workplace Flexibility: Yes Temp Duration: Approx. 2 years Posting End Date: Open until filled

As the province’s largest energy provider with more than 100 years of knowledge and experience, we proudly deliver renewable energy, natural gas, electricity and propane to 1.3 million customers.

We're actively seeking new talent to join our mission of delivering a stronger energy future in B.C. As one of BC's Top Employers with a diverse team of over 2,700 employees, we are committed to a safe and inclusive culture where each of us can connect, belong, and grow. Join us, and together, let's shape a brighter future for B.C.

Position Overview

You know what it means to provide customer experience and how to build positive, lasting relationships with the people you serve. And, you can apply your strong foundation to guide a team and build a customer-centric culture where the customer’s come to expect the same high-quality experiences no matter the channel or service. We need your passion and leadership at our contact centres as a Team Manager.

Reporting to the Billing Production Manager, you’ll provide leadership, guidance and empowerment to a team of Billing and Senior Billing Analysts across multiple delivery channels within a customer-centric culture and following our strategic vision and core values.

There’s no one better at coaching others to enable high-end performers and light the innovative fire in us all. As escalated inquiries and complex requests come through, you know how to manage competing requests, allocate resources and ensure appropriate staffing levels to mitigate these concerns off the hop.

Our customers and communities come first in everything we do because we serve where we live and work. We’re known for providing energy to our customers safely and reliably, and this extends to how we serve our customers at our contact centres. We want you to do your part in rethinking our energy future.

In this role, you will:

Coordinate, delegate and monitor staff work assignments.
Establish and monitor individual and team goals, utilizing coaching and motivational techniques to assist employees in their development.
Participate in the improvement of standards, policies and procedures, leading to the continuous enhancement of service quality and customer satisfaction.

What it takes:

A bachelor’s degree or diploma in a related discipline from a recognized program plus two to three years recent, related experience or an equivalent combination of education, training and experience.
Working knowledge of the utility industry.
Demonstrated leadership, motivational and staff development skills.
Strong customer service orientation and problem solving skills.

In this role, you will have the option to participate in a flexible work program, enabling you to work from an approved flex location in British Columbia up to 85 days a year (equivalent to approximately two days a week), subject to business or operational needs.

Our engaging workplace offers a wide range of challenging opportunities, while being safe, inclusive, and diverse. We offer a competitive salary and benefits package, while supporting life-long career development. We also encourage volunteerism and nourish the need to give back to your community.

To learn more about the recruitment process with FortisBC, please visit the You’re Applying. What now? page for additional information.

FortisBC acknowledges and respects Indigenous Peoples in Canada, on whose Traditional Territories we all live and work. FortisBC is committed to Reconciliation with Indigenous Peoples and is guided by our Statement of Indigenous Principles.

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More about this job

Responsibilities

Lead and develop a team of Billing and Senior Billing Analysts across multiple service channels by coordinating assignments, setting goals, and coaching employees. Manage escalated and complex customer requests, allocate resources, maintain appropriate staffing, and improve service standards, policies, and procedures.

Requirements

Requires a bachelor’s degree or diploma in a related discipline and two to three years of recent related experience, or an equivalent combination of education, training, and experience. Candidates should have working knowledge of the utility industry, leadership and staff development abilities, and strong customer service and problem-solving skills.

Skills

Team Leadership
Coaching
Staff Development
Customer Service
Problem Solving
Work Assignment Coordination
Goal Setting
Motivation
Resource Allocation
Staffing Management
Service Quality Improvement
Policy and Procedure Improvement
Utility Industry Knowledge
Billing Operations
Escalation Management

Visa sponsorship

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Keywords

Electric Utility
Billing
Billing Analysts
Contact Centre
Customer Experience
Customer-Centric Culture
Customer Service
Team Leadership
Coaching
Staff Development
Work Assignment Coordination
Goal Setting
Motivational Techniques
Escalated Inquiries
Complex Requests
Resource Allocation
Staffing Levels
Service Quality
Customer Satisfaction
Standards
Policies and Procedures
Utility Industry
Problem Solving
Flexible Work Program
Renewable Energy

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