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Added 3 mins ago
Manager, Strategic Programs (12 Month Contract)
Deloitte
Toronto, ON
Full-time
As a Manager on the Strategic Programs team, you will lead firm-wide Culture and People initiatives from strategy through implementation. Operating as an internal consultant with Deloitte…
Added 3 mins ago
Director, People & Culture Operations
Canada Packers Inc.
Winnipeg, MB
Full-time
Partner with senior business leaders to align People strategies with business objectives and operational requirements.
Added 3 mins ago
Manager, Facilities Design & Construction
City of London, Canada
London, ON
$105,278 to $138,095 CAD / year
Full-time
Reporting to the Senior Manager, Facilities, the Manager, Facilities Design and Construction oversees the implementation of both interior projects and capital projects throughout the City…
Added 3 mins ago
Product Manager - HVAC Portfolio
Enercare Inc.
Markham, ON
Full-time
We are seeking a proactive and analytical Product Manager to drive the strategy, performance, and evolution of our HVAC Portfolio which includes rental Furnace, Air Conditioner, Heat Pump,…
Added 3 mins ago
Senior Account Manager, Real Estate Financing
National Bank of Canada
Montreal, QC
Full-time
A career as a Senior Account Manager in the Real Estate Finance team of the Commercial & Private Banking 1859 sector at the National Bank means supporting the best players in the real…
Added 3 mins ago
Manager, Purchasing & Insurance
Centennial College
Toronto, ON · Greater Toronto Area, Canada
$100,363 to $131,604 CAD / year
Full-time
…and Insurance team. Reporting to the Director of Finance, the manager will oversee the day-to-day operations of the department and ensure procurement and insurance initiatives align with…
Added 3 mins ago
Senior Manager, Project Design & Project Management
CertainTeed
Woodbridge, ON
Full-time
Reporting to the General Manager, Decoustics, Wood, this role serves as a key integrator across Project Management, Operations, Estimating, and Product Development, ensuring client…
Added 4 mins ago
Finance Manager
Magellan
Kitchener, ON
…such as capital and cash. Reviews and continuously improves business and information systems within Finance and those crossing functional lines, working closely with the management team.…
Added 4 mins ago
Manager, Facilities Design & Construction-TS216
City of London
London, ON
Reporting to the Senior Manager, Facilities, the Manager, Facilities Design and Construction oversees the implementation of both interior projects and capital projects throughout the City…
Added 4 mins ago
Project Manager, Information Technology (Temp up to 24 months)
MUNICIP. OF CLARINGTON
Bowmanville, ON
$104,564 to $127,099 CAD / year
Full-time · Temporary
Reporting directly to the Chief Information Officer, with a dotted-line relationship to the Supervisor, Business Development and the Deputy CAO/Treasurer, this position is responsible for…
Added 4 mins ago
Manager, Commercial Credit Risk
CIBC
Toronto, ON
Full-time
As the Manager, Commercial Credit Risk reporting to the Senior Director, Credit Risk Management, Ontario Region, you will be responsible for managing the adjudication of a portfolio of…
Added 4 mins ago
Managing Director - Cybersecurity & Core Technology Audit
BMO
Toronto, ON · FCP
Full-time
…infrastructure, cloud platforms, engineering practices, software development, service management, technology operations, platform support, operational resilience, physical security, and…
Added 4 mins ago
Manager, Technical Account Management
Autodesk
Montreal, QC
Full-time
Agir en tant que point de contact senior pour l’escalade des problèmes critiques des clients. Guider les TAM dans la coordination des équipes transversales, le maintien d’une communication…
Added 4 mins ago
Marketing Manager, Contract
AstraZeneca
Mississauga, ON · Canada - Mississauga
Full-time
Reporting to the Senior Marketing Manager, Breast Cancer, this role will support the Canadian Breast Cancer team in shaping and executing brand strategy across an evolving portfolio.…
Added 19 mins ago
Specialist, Electrical Designer
L3Harris Technologies
ON · Waterdown, ON
The development of complex electronic systems using the latest technologies requires top-talent, a well-structured development process, but above all a culture that is open, trusting,…
Added 19 mins ago
Data & Visual Insights Analyst
Fidelity Canada
Mississauga, ON
Full-time
The successful candidate will work closely with senior analysts and business leaders, develop technical expertise in reporting, SQL, data management, visualization, and business…
Added 19 mins ago
Wealth Advisor
Assiniboine Credit Union
Winnipeg, MB
Full-time
Reporting to AVP Wealth or Manager, Wealth Advisors, the Wealth Advisor contributes positively to the bottom line of ACU Wealth Management by playing a key role in providing financial…
Added 19 mins ago
Senior Financial Analyst
Hexagon
Calgary, AB
Full-time
Hexagon’s Autonomous Solutions division is looking for a Senior Financial Analyst to join our team in Calgary, AB or Tucson, AZ. Reporting to the Senior Manager FP&A this role will support…
Added 19 mins ago
Facilities Coordinator - Calgary
CBI Home Health
Calgary, AB
Full-time
The Facilities Coordinator works closely with the Senior Manager of Procurement and Facility Services and National Facility Services Managers. Key responsibilities include invoice…
Added 19 mins ago
Revenue Team Lead
BC Ferries
Victoria, BC
Other
Leading, coaching, and supporting a team of Revenue Analysts, TPASS Administrators, Senior Revenue Accounting Clerks, and Revenue Support Clerks while coordinating daily activities,…
Added 33 mins ago
Automation Manager (Full Time Contract - 12 Months)
IG Wealth Management
ON · Ontario, Canada
Full-time
Reporting to the Senior Manager, Business Managed Technology Solutions, the Automation Manager will be responsible to lead and execute upon knowledge-based functions for business…
Added 33 mins ago
Transportation Engineer
Recruitment By Design
Victoria, BC
$130,000 to $160,000 CAD / year
Full-time
This firm is looking for a senior transportation engineer and people leader to guide their Vancouver Island Transportation Engineering team. This is a high-impact role for someone who…
Added 33 mins ago
Senior Finance Manager
Vaco by Highspring
Mississauga, ON
$100,000 to $110,000 CAD / year
Full-time
Our client is a communications company. They are looking for a Manager of Finance - Controllers to join their team!
Added 33 mins ago
Production Manager- Packaging
Hunter Amenities International Ltd.
Burlington, ON
Full-time
We’re looking for an experienced and results-driven Production Manager to join our team in Burlington. The Production Manager is responsible for the overall leadership, performance, and…
Added 33 mins ago
Business Development Manager
Rillo
Toronto, ON
$100,000 to $120,000 CAD / year
Full-time
We are working exclusively with a well-capitalized technology investment group to identify a Business Development Manager for their corporate development team. The group partners with…

FortisBC

Team Manager

Kelowna, BC, Canada

Pay: Branch: Electric Affiliation: Management & Exempt Employment Status: Full-Time Temporary Expected Hiring Range: $41.69 to $49.03 Hourly Short-term Incentive Eligible: No Workplace Flexibility: Yes Temp Duration: Approx. 2 years Posting End Date: Open until filled
Job type: Full-time · Temporary
Posting language: English
Posted: Sep 28, 2026

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Original job description

Branch: Electric Affiliation: Management & Exempt Employment Status: Full-Time Temporary Expected Hiring Range: $41.69 to $49.03 Hourly Short-term Incentive Eligible: No Workplace Flexibility: Yes Temp Duration: Approx. 2 years Posting End Date: Open until filled

As the province’s largest energy provider with more than 100 years of knowledge and experience, we proudly deliver renewable energy, natural gas, electricity and propane to 1.3 million customers.

We're actively seeking new talent to join our mission of delivering a stronger energy future in B.C. As one of BC's Top Employers with a diverse team of over 2,700 employees, we are committed to a safe and inclusive culture where each of us can connect, belong, and grow. Join us, and together, let's shape a brighter future for B.C.

Position Overview

You know what it means to provide customer experience and how to build positive, lasting relationships with the people you serve. And, you can apply your strong foundation to guide a team and build a customer-centric culture where the customer’s come to expect the same high-quality experiences no matter the channel or service. We need your passion and leadership at our contact centres as a Team Manager.

Reporting to the Billing Production Manager, you’ll provide leadership, guidance and empowerment to a team of Billing and Senior Billing Analysts across multiple delivery channels within a customer-centric culture and following our strategic vision and core values.

There’s no one better at coaching others to enable high-end performers and light the innovative fire in us all. As escalated inquiries and complex requests come through, you know how to manage competing requests, allocate resources and ensure appropriate staffing levels to mitigate these concerns off the hop.

Our customers and communities come first in everything we do because we serve where we live and work. We’re known for providing energy to our customers safely and reliably, and this extends to how we serve our customers at our contact centres. We want you to do your part in rethinking our energy future.

In this role, you will:

Coordinate, delegate and monitor staff work assignments.
Establish and monitor individual and team goals, utilizing coaching and motivational techniques to assist employees in their development.
Participate in the improvement of standards, policies and procedures, leading to the continuous enhancement of service quality and customer satisfaction.

What it takes:

A bachelor’s degree or diploma in a related discipline from a recognized program plus two to three years recent, related experience or an equivalent combination of education, training and experience.
Working knowledge of the utility industry.
Demonstrated leadership, motivational and staff development skills.
Strong customer service orientation and problem solving skills.

In this role, you will have the option to participate in a flexible work program, enabling you to work from an approved flex location in British Columbia up to 85 days a year (equivalent to approximately two days a week), subject to business or operational needs.

Our engaging workplace offers a wide range of challenging opportunities, while being safe, inclusive, and diverse. We offer a competitive salary and benefits package, while supporting life-long career development. We also encourage volunteerism and nourish the need to give back to your community.

To learn more about the recruitment process with FortisBC, please visit the You’re Applying. What now? page for additional information.

FortisBC acknowledges and respects Indigenous Peoples in Canada, on whose Traditional Territories we all live and work. FortisBC is committed to Reconciliation with Indigenous Peoples and is guided by our Statement of Indigenous Principles.

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More about this job

Responsibilities

Lead and develop a team of Billing and Senior Billing Analysts across multiple service channels by coordinating assignments, setting goals, and coaching employees. Manage escalated and complex customer requests, allocate resources, maintain appropriate staffing, and improve service standards, policies, and procedures.

Requirements

Requires a bachelor’s degree or diploma in a related discipline and two to three years of recent related experience, or an equivalent combination of education, training, and experience. Candidates should have working knowledge of the utility industry, leadership and staff development abilities, and strong customer service and problem-solving skills.

Skills

Team Leadership
Coaching
Staff Development
Customer Service
Problem Solving
Work Assignment Coordination
Goal Setting
Motivation
Resource Allocation
Staffing Management
Service Quality Improvement
Policy and Procedure Improvement
Utility Industry Knowledge
Billing Operations
Escalation Management

Visa sponsorship

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Keywords

Electric Utility
Billing
Billing Analysts
Contact Centre
Customer Experience
Customer-Centric Culture
Customer Service
Team Leadership
Coaching
Staff Development
Work Assignment Coordination
Goal Setting
Motivational Techniques
Escalated Inquiries
Complex Requests
Resource Allocation
Staffing Levels
Service Quality
Customer Satisfaction
Standards
Policies and Procedures
Utility Industry
Problem Solving
Flexible Work Program
Renewable Energy

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