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Added 7 mins ago
Site Operations Manager
International SOS
Edmonton, AB · Calgary, AB
The Project Operations Manager is responsible for the strategic oversight and daily delivery of medical and emergency response services in alignment with contractual commitments and client…
Added 7 mins ago
Retail Shift Leader
Canna Cabana
Calgary, AB · Canyon Meadows, Calgary, AB
Full-time
Assist in the delivery of key personnel management when on shift and resolve any customer service issues as and when needed
Added 21 mins ago
Private Trust Client Service Associate - Indigenous Trust Services (ITS)
TD
Winnipeg, MB
Full-time
Are you revered for your attention to detail and seamless service delivery to both client and your relationship manager? If so, then this can be perfect for you. As Private Trust Client…
Added 21 mins ago
Manager, Business Operations
Southern Alberta Institute of Technology (SAIT)
Calgary, AB · Greater Calgary Metropolitan Area
Full-time
The Manager, Business Operations provides management-level leadership and oversight of QPES’s commercial, financial, and operational activities, ensuring opportunities and projects are…
Added 21 mins ago
Space Planner & Move Manager
BGIS
Toronto, ON
Full-time
The Space Planner & Move Manager ensures the effective management of space occupied by an assigned Client, assists in developing strategic occupancy plans & forecasts and develops options…
Added 21 mins ago
Site Operations Manager
International SOS
Fort McMurray, AB
Full-time
The Project Operations Manager is responsible for the strategic oversight and daily delivery of medical and emergency response services in alignment with contractual commitments and client…
Added 21 mins ago
Sr. PMO Project Manager/Chef de projet senior, PMO
Bluberi
Drummondville, QC
Full-time
Reporting to the Project Delivery Manager, Project Management Office (PMO), the Sr. PMO Project Manager will be assigned to product delivery initiatives, special projects, process…
Added 21 mins ago
PMO Project Manager II/Chef de projet PMO II
Bluberi
Drummondville, QC
Full-time
Reporting to the Project Delivery Manager, Project Management Office (PMO), the PMO Project Manager II will be assigned to product delivery initiatives, special projects, process…
Added 21 mins ago
Administrative Coordinator
Dalhousie University
Halifax, NS
Full-time
Lead and coordinate day-to-day administrative workflows, ensuring consistent service delivery, effective workload distribution, and operational continuity across departments.
Added 21 mins ago
Workplace Solutions Manager
BGIS
Toronto, ON
Full-time
The Workplace Solutions Manager will be the prime contact to customer Business Units on behalf of the client Corporate Real Estate team. while also acting as a key interface between client…
Added 21 mins ago
Workplace Solutions Manager
BGIS
Toronto, ON
Full-time
The Workplace Solutions Manager will be the prime contact to customer Business Units on behalf of the client Corporate Real Estate team. while also acting as a key interface between client…
Added 21 mins ago
Core Java Software Engineer
Improving
Vancouver, BC
Full-time
…engineering and customer facing skills, and work with your manager to make sure you are supported in your way of work and in your personalized career Growth Plan. We grow when our members…
Added 21 mins ago
Summer Camp Manager, YMCA Camp Elphinstone
YMCA BC
Gibsons, BC
Full-time
Position Title: Summer Camp Manager, YMCA BC Camp Elphinstone
Added 21 mins ago
Recycling Auditor
Reverse Logistics Group (RLG)
Brampton, ON
Full-time
This position reports to the Manager, CCS Recycling Operations but will be directly supervised by the Supervisor, Compositional Assessment, and Team Leads. The role involves working closely…
Added 21 mins ago
Petroleum - File Maintenance
North Corridor Co-op
Thorhild, AB
Full-time
Reporting to the Petroleum Manager, the File Maintenance Clerk keeps our Petroleum department's pricing, inventory and paperwork accurate while giving guests prompt, courteous and…
Added 21 mins ago
Senior Business Analyst
BuzzClan
Regina, SK
Contract
Client is seeking a Senior Business Analyst / Project Manager to support the delivery of small to medium-sized Cybersecurity, IT, and Infrastructure projects.
Added 21 mins ago
Area Cleaning Supervisor
BGIS
Cambridge, ON
Full-time
Under the general supervision of the Regional Manager - Operations, The Area Cleaning Supervisor performs a variety of scheduled and ad hoc supervisory related tasks with emphasis on…
Added 21 mins ago
Registered Nurse - Casual
Optima Living
Calgary, AB
Participates in the development of resident personal care or service plans under the direction of the Director of Care or designate.
Added 21 mins ago
Recycling Auditor
Reconomy
Brampton, ON
$20 CAD / hour
Full-time
This position reports to the Manager, CCS Recycling Operations but will be directly supervised by the Supervisor, Compositional Assessment, and Team Leads. The role involves working closely…
Added 21 mins ago
Floral - Operator Floral
Sobeys Capital Incorporated or a Franchise/Affiliate / ou une franchise/société affiliée
Moose Jaw, SK
What began as a meat delivery business in Stellarton, Nova Scotia has grown to over 128,000 teammates at corporate-owned and franchised/affiliate store locations. Sobeys Capital…
Added 21 mins ago
Stadium Operations Coordinator
BC Pavilion Corporation (owner and operator of BC Place and Vancouver Convention Centre)
Vancouver, BC
BC Place is hiring a full-time Stadium Operations Coordinator. Reporting to the Assistant General Manager, the Stadium Operations Coordinator provides high-level administrative, operational…
Added 21 mins ago
Materials - Production Technician - Tech 3.3
Phantom Screens
Abbotsford, BC
As a member of the Raw Materials Warehousing team, the Materials Delivery Route Operator will participate in the achievement of corporate and departmental goals, consistently demonstrate,…
Added 21 mins ago
Back of House Manager
JD Sports / Livestock / Size?
AB
…global standard for retail experience best through the unique delivery of the world’s most authentic brands to the market. Our commitment to showcasing brands in a premium environment and…
Added 21 mins ago
Clubs and Associations Assistant (Temporary)
UFV SUS
Abbotsford, BC
Part-time
The Clubs & Associations Assistant plays a key role in supporting the delivery and administration of the SUS Clubs & Associations (C&As) Program. This position focuses on providing…
Added 21 mins ago
Packager
Contract Pharmaceuticals
Mississauga, ON
$41,000 to $46,000 CAD / year
Contract
For more than 30 years CPL has partnered with the world’s leading pharmaceutical companies to provide full-service product development and manufacturing, singularly focused on innovation…

FortisBC

Team Manager

Kelowna, BC, Canada

Pay: Branch: Electric Affiliation: Management & Exempt Employment Status: Full-Time Temporary Expected Hiring Range: $41.69 to $49.03 Hourly Short-term Incentive Eligible: No Workplace Flexibility: Yes Temp Duration: Approx. 2 years Posting End Date: Open until filled
Job type: Full-time · Temporary
Posting language: English
Posted: Sep 28, 2026

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Original job description

Branch: Electric Affiliation: Management & Exempt Employment Status: Full-Time Temporary Expected Hiring Range: $41.69 to $49.03 Hourly Short-term Incentive Eligible: No Workplace Flexibility: Yes Temp Duration: Approx. 2 years Posting End Date: Open until filled

As the province’s largest energy provider with more than 100 years of knowledge and experience, we proudly deliver renewable energy, natural gas, electricity and propane to 1.3 million customers.

We're actively seeking new talent to join our mission of delivering a stronger energy future in B.C. As one of BC's Top Employers with a diverse team of over 2,700 employees, we are committed to a safe and inclusive culture where each of us can connect, belong, and grow. Join us, and together, let's shape a brighter future for B.C.

Position Overview

You know what it means to provide customer experience and how to build positive, lasting relationships with the people you serve. And, you can apply your strong foundation to guide a team and build a customer-centric culture where the customer’s come to expect the same high-quality experiences no matter the channel or service. We need your passion and leadership at our contact centres as a Team Manager.

Reporting to the Billing Production Manager, you’ll provide leadership, guidance and empowerment to a team of Billing and Senior Billing Analysts across multiple delivery channels within a customer-centric culture and following our strategic vision and core values.

There’s no one better at coaching others to enable high-end performers and light the innovative fire in us all. As escalated inquiries and complex requests come through, you know how to manage competing requests, allocate resources and ensure appropriate staffing levels to mitigate these concerns off the hop.

Our customers and communities come first in everything we do because we serve where we live and work. We’re known for providing energy to our customers safely and reliably, and this extends to how we serve our customers at our contact centres. We want you to do your part in rethinking our energy future.

In this role, you will:

Coordinate, delegate and monitor staff work assignments.
Establish and monitor individual and team goals, utilizing coaching and motivational techniques to assist employees in their development.
Participate in the improvement of standards, policies and procedures, leading to the continuous enhancement of service quality and customer satisfaction.

What it takes:

A bachelor’s degree or diploma in a related discipline from a recognized program plus two to three years recent, related experience or an equivalent combination of education, training and experience.
Working knowledge of the utility industry.
Demonstrated leadership, motivational and staff development skills.
Strong customer service orientation and problem solving skills.

In this role, you will have the option to participate in a flexible work program, enabling you to work from an approved flex location in British Columbia up to 85 days a year (equivalent to approximately two days a week), subject to business or operational needs.

Our engaging workplace offers a wide range of challenging opportunities, while being safe, inclusive, and diverse. We offer a competitive salary and benefits package, while supporting life-long career development. We also encourage volunteerism and nourish the need to give back to your community.

To learn more about the recruitment process with FortisBC, please visit the You’re Applying. What now? page for additional information.

FortisBC acknowledges and respects Indigenous Peoples in Canada, on whose Traditional Territories we all live and work. FortisBC is committed to Reconciliation with Indigenous Peoples and is guided by our Statement of Indigenous Principles.

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More about this job

Responsibilities

Lead and develop a team of Billing and Senior Billing Analysts across multiple service channels by coordinating assignments, setting goals, and coaching employees. Manage escalated and complex customer requests, allocate resources, maintain appropriate staffing, and improve service standards, policies, and procedures.

Requirements

Requires a bachelor’s degree or diploma in a related discipline and two to three years of recent related experience, or an equivalent combination of education, training, and experience. Candidates should have working knowledge of the utility industry, leadership and staff development abilities, and strong customer service and problem-solving skills.

Skills

Team Leadership
Coaching
Staff Development
Customer Service
Problem Solving
Work Assignment Coordination
Goal Setting
Motivation
Resource Allocation
Staffing Management
Service Quality Improvement
Policy and Procedure Improvement
Utility Industry Knowledge
Billing Operations
Escalation Management

Visa sponsorship

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Keywords

Electric Utility
Billing
Billing Analysts
Contact Centre
Customer Experience
Customer-Centric Culture
Customer Service
Team Leadership
Coaching
Staff Development
Work Assignment Coordination
Goal Setting
Motivational Techniques
Escalated Inquiries
Complex Requests
Resource Allocation
Staffing Levels
Service Quality
Customer Satisfaction
Standards
Policies and Procedures
Utility Industry
Problem Solving
Flexible Work Program
Renewable Energy

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