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Added 13 mins ago
Family Practitioner/General Practitioner
Health Match BC
Langley (District), BC · City of Langley, BC
Full-time
…comprising of doctors, nurses, and experienced medical office staff. We strive to provide continuity of care, from acute to more longstanding medical issues, and from office visits through…
Added 13 mins ago
Staff Pharmacist
Walmart Canada
Saint John, NB
Full-time
Position Summary...The Staff Pharmacist assists the Pharmacy Manager in all aspects of the Pharmacy Operations. Provides patient care specific to each patient based on feedback received…
Added 13 mins ago
Community Care Assistant (Community Health Worker)
Vancouver Coastal Health
Vancouver, BC
Full-time
…direction works under the direction of the Supervisor/Coordinator/Manager or delegate to provide home support services to clients. Assists clients with varied levels of care, observes, and…
Added 13 mins ago
Community Care Assistant (Community Health Worker)
Vancouver Coastal Health
Vancouver, BC
Full-time
…direction works under the direction of the Supervisor/Coordinator/Manager or delegate to provide home support services to clients. Assists clients with varied levels of care, observes, and…
Added 13 mins ago
(CAN) Staff Pharmacist, Full Time
Walmart Canada
St. Albert, AB
Full-time
Position Summary...The Staff Pharmacist assists the Pharmacy Manager in all aspects of the Pharmacy Operations. Provides patient care specific to each patient based on feedback received…
Added 13 mins ago
Chef de la conformité l Compliance Manager
Medisca
Montreal, QC
Full-time
Added 13 mins ago
(CAN) Relief Pharmacist
Walmart Canada
Burlington, ON
Full-time
Position Summary...The Relief Pharmacist assists the Pharmacy Manager and the Staff Pharmacist in all aspects of Pharmacy Operations.
Added 13 mins ago
AVP, Senior Portfolio Manager TA&A (SBS)
SCOR
Toronto, ON · Greater Toronto Area, Canada
Full-time
Communicate effectively and constructively with staff and leadership, influencing outcomes and driving engagement.
Added 13 mins ago
Manager, CRM and Campaign Systems
Cystic Fibrosis Canada / Fibrose kystique Canada
Toronto, ON · Greater Toronto Area, Canada
$82,240 to $97,660 CAD / year
Full-time
Cystic Fibrosis Canada is looking for our next Manager, CRM & Campaign Systems to help Canadians with cystic fibrosis (CF) live W/O Limits.
Added 13 mins ago
(CAN) Relief Pharmacist
Walmart Canada
Burlington, ON
Full-time
Position Summary...The Relief Pharmacist assists the Pharmacy Manager and the Staff Pharmacist in all aspects of Pharmacy Operations.
Added 13 mins ago
Relief Pharmacist
Walmart Canada
Moncton, NB
Full-time
Position Summary...The Relief Pharmacist assists the Pharmacy Manager and the Staff Pharmacist in all aspects of Pharmacy Operations.
Added 13 mins ago
Specialist
HealthCareersInSask.ca
Prince Albert, SK
Full-time
Job Description: The Specialist, First Nations and Métis Relations works closely with the Manager & Director in providing key guidance in implementation of the strategic directions set out…
Added 13 mins ago
Project Manager
Metrolinx
Canada
Full-time
Our Lakeshore West Existing Stations Rehabilitation (ESR) team is seeking a Project Manager to work on multiple projects along the West Corridor stretching from Union Station to Oakville to…
Added 13 mins ago
Personal Support Worker (PSW), Assisted Living - Part-time 0.4
VON Canada (Ontario)
Peterborough, ON
$17.6 to $23.82 CAD / hour
Part-time
Contributes to the development of the personal support care plan under the direction of the Personal Support Program Manager. The written Care Plan is completed with information collected…
Added 13 mins ago
Team Lead
DSV
Milton, ON
Communicate with staff on a regular basis to ensure awareness of priorities, targets and operational requirements
Added 13 mins ago
Part-Time Budget Officer, International Education Centre
Algonquin College
Ottawa, ON
Part-time
Finance Manager, Academic - International Education Centre
Added 13 mins ago
Clinical Dietitian, Nephrology Team
Nova Scotia Health and IWK Health
Halifax, NS
Reporting to the Manager, Hematology/Oncology, Nephrology and PACT, with accountability to the Professional Practice Chief for issues pertaining to Professional Standards of Practice and…
Added 13 mins ago
Substation Technologist
AltaLink
Rocky View No 44, AB · Rocky View County, Alberta
Full-time
Reporting to the Manager, Substations South, this position will be part of a multi-disciplinary team responsible for the operation and maintenance of Altalink’s transmission substations in…
Added 13 mins ago
Guest Attendant - PSW
Chartwell
Newmarket, ON
Part-time
Respond to resident and family concerns and report to the Health and Wellness Manager when needed
Added 13 mins ago
Senior Manager, Real Estate Operations, Saskatchewan
Bell
Regina, SK
We are seeking for a Senior Manager, Real Estate Operations, to lead the day-to-day operations of a mission‑critical Data Centre, ensuring high availability, reliability, safety, and…
Added 28 mins ago
Community Care Assistant (Community Health Worker)
Vancouver Coastal Health
North Vancouver, BC
$29.76 to $31.64 CAD / hour
Part-time
…direction works under the direction of the Supervisor/Coordinator/Manager or delegate to provide home support services to clients. Assists clients with varied levels of care, observes, and…
Added 28 mins ago
Registered Nurse Select Medicine and Cystic Fibrosis Clinics
Providence Healthcare
Vancouver, BC
Other
…families, visitors and staff.Reporting to the Patient Care Manager, the Staff…
Added 28 mins ago
Field Coordinator Co-op
Flatiron Construction Corp
Surrey, BC
Other
Assist the project engineering staff and maintaining project schedules
Added 28 mins ago
Field Coordinator Co-op
Flatiron Construction Corp
Campbell River, BC
Other
Assist the project manager, project engineer and the site construction staff in the application of principles, methods and techniques of construction and engineering technology.
Added 28 mins ago
Field Coordinator Co-op
Flatiron Construction Corp
Edmonton, AB
Other
Assist the project manager, project engineer and the site construction staff in the application of principles, methods and techniques of construction and engineering technology.

FortisBC

Team Manager

Kelowna, BC, Canada

Pay: Branch: Electric Affiliation: Management & Exempt Employment Status: Full-Time Temporary Expected Hiring Range: $41.69 to $49.03 Hourly Short-term Incentive Eligible: No Workplace Flexibility: Yes Temp Duration: Approx. 2 years Posting End Date: Open until filled
Job type: Full-time · Temporary
Posting language: English
Posted: Sep 28, 2026

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Original job description

Branch: Electric Affiliation: Management & Exempt Employment Status: Full-Time Temporary Expected Hiring Range: $41.69 to $49.03 Hourly Short-term Incentive Eligible: No Workplace Flexibility: Yes Temp Duration: Approx. 2 years Posting End Date: Open until filled

As the province’s largest energy provider with more than 100 years of knowledge and experience, we proudly deliver renewable energy, natural gas, electricity and propane to 1.3 million customers.

We're actively seeking new talent to join our mission of delivering a stronger energy future in B.C. As one of BC's Top Employers with a diverse team of over 2,700 employees, we are committed to a safe and inclusive culture where each of us can connect, belong, and grow. Join us, and together, let's shape a brighter future for B.C.

Position Overview

You know what it means to provide customer experience and how to build positive, lasting relationships with the people you serve. And, you can apply your strong foundation to guide a team and build a customer-centric culture where the customer’s come to expect the same high-quality experiences no matter the channel or service. We need your passion and leadership at our contact centres as a Team Manager.

Reporting to the Billing Production Manager, you’ll provide leadership, guidance and empowerment to a team of Billing and Senior Billing Analysts across multiple delivery channels within a customer-centric culture and following our strategic vision and core values.

There’s no one better at coaching others to enable high-end performers and light the innovative fire in us all. As escalated inquiries and complex requests come through, you know how to manage competing requests, allocate resources and ensure appropriate staffing levels to mitigate these concerns off the hop.

Our customers and communities come first in everything we do because we serve where we live and work. We’re known for providing energy to our customers safely and reliably, and this extends to how we serve our customers at our contact centres. We want you to do your part in rethinking our energy future.

In this role, you will:

Coordinate, delegate and monitor staff work assignments.
Establish and monitor individual and team goals, utilizing coaching and motivational techniques to assist employees in their development.
Participate in the improvement of standards, policies and procedures, leading to the continuous enhancement of service quality and customer satisfaction.

What it takes:

A bachelor’s degree or diploma in a related discipline from a recognized program plus two to three years recent, related experience or an equivalent combination of education, training and experience.
Working knowledge of the utility industry.
Demonstrated leadership, motivational and staff development skills.
Strong customer service orientation and problem solving skills.

In this role, you will have the option to participate in a flexible work program, enabling you to work from an approved flex location in British Columbia up to 85 days a year (equivalent to approximately two days a week), subject to business or operational needs.

Our engaging workplace offers a wide range of challenging opportunities, while being safe, inclusive, and diverse. We offer a competitive salary and benefits package, while supporting life-long career development. We also encourage volunteerism and nourish the need to give back to your community.

To learn more about the recruitment process with FortisBC, please visit the You’re Applying. What now? page for additional information.

FortisBC acknowledges and respects Indigenous Peoples in Canada, on whose Traditional Territories we all live and work. FortisBC is committed to Reconciliation with Indigenous Peoples and is guided by our Statement of Indigenous Principles.

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More about this job

Responsibilities

Lead and develop a team of Billing and Senior Billing Analysts across multiple service channels by coordinating assignments, setting goals, and coaching employees. Manage escalated and complex customer requests, allocate resources, maintain appropriate staffing, and improve service standards, policies, and procedures.

Requirements

Requires a bachelor’s degree or diploma in a related discipline and two to three years of recent related experience, or an equivalent combination of education, training, and experience. Candidates should have working knowledge of the utility industry, leadership and staff development abilities, and strong customer service and problem-solving skills.

Skills

Team Leadership
Coaching
Staff Development
Customer Service
Problem Solving
Work Assignment Coordination
Goal Setting
Motivation
Resource Allocation
Staffing Management
Service Quality Improvement
Policy and Procedure Improvement
Utility Industry Knowledge
Billing Operations
Escalation Management

Visa sponsorship

Not detected in the job text

Keywords

Electric Utility
Billing
Billing Analysts
Contact Centre
Customer Experience
Customer-Centric Culture
Customer Service
Team Leadership
Coaching
Staff Development
Work Assignment Coordination
Goal Setting
Motivational Techniques
Escalated Inquiries
Complex Requests
Resource Allocation
Staffing Levels
Service Quality
Customer Satisfaction
Standards
Policies and Procedures
Utility Industry
Problem Solving
Flexible Work Program
Renewable Energy

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