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Added 3 mins ago
S
Product Owner - Digital Enablement
Sanofi
Toronto, ON
- Full-time
Define data-as-a-product goals and measurable success metrics tied to user behavior and business value.
Added 17 mins ago
R
Data Scientist
Raise
Calgary, AB
- Full-time
Supply Chain Management (SCM) Data, Innovation & Analytics is seeking an experienced Data Scientist with strong Databricks expertise to design, develop, and operationalize scalable Supply…
Added 17 mins ago
SI
Data Scientist
Spait Infotech
Canada
- Full-time
Identify patterns, trends, and insights from structured and unstructured data.
Added 17 mins ago
TB
Digital & eCommerce Specialist
The Beer Store
Bolton, ON
- Full-time
Leverage analytics, customer insights, and performance data to identify trends, measure success, and recommend improvements across digital and eCommerce channels
Added 17 mins ago
AX
Underwriting Manager, Middle Market Package
AXA XL
Toronto, ON
- Full-time
Inspirational Vision and Strategy: Guides teams toward a clear future direction grounded in market understanding, data and foresight, adjusting course as business and customer insights…
Added 17 mins ago
AT
Founding Director of Marketing - Broad Republic
American Tall
Mississauga, ON
- Full-time
…driving brand awareness, customer connection, and meaningful business growth. Blending brand storytelling with performance-driven marketing, you’ll turn big ideas into impactful campaigns,…
Added 17 mins ago
RH
Controller
Robert Half
Vancouver, BC
- $125,000 to $150,000 CAD / year
- Full-time
Provide financial insights and analysis to senior leadership to support strategic decision-making and business planning.
Added 17 mins ago
KD
Premier directeur/Première directrice, Intelligence d’affaires et rapports | Senior Manager, Business Intelligence & Reporting
Keurig Dr Pepper Canada
Montreal, QC
- Full-time
Added 17 mins ago
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Senior Business Program Analyst
TD
Toronto, ON
- Full-time
The Senior Business Program Analyst will support the implementation and growth of Wealth's iD8 capability through data analysis, reporting, and communications, and will collaborate closely…
Added 17 mins ago
T
Manager, Business Management
TD
Toronto, ON
- Full-time
Review portfolio data and dashboards, investigate material anomalies or data-quality concerns, and convert information into actionable insights and recommendations.
Added 17 mins ago
FA
Senior Accountant
FANUC America Corporation
Mississauga, ON
- $68,000 to $95,000 CAD / year
…would directly support project teams, finance leadership, and business operations by providing financial insights and maintaining the integrity of project and accounting…
Added 18 mins ago
C1
Senior Sourcing Manager-(Hybrid)
Central 1
Vancouver, BC · Toronto, ON
- Full-time
Influence business investment decisions through market intelligence, supplier insights, benchmark data, and commercial recommendations.
Added 32 mins ago
A
Senior Real World Data Scientist
AstraZeneca
Mississauga, ON · Canada - Mississauga
- Full-time
Successful candidates will tackle challenging problems with innovative methods to deliver Real World Insights and Evidence for stakeholders in Clinical Development, Regulatory, and Patient…
Added 32 mins ago
A
Information Technology - Senior/Lead, Data Visualization Engineer, Product Business Technology
Aritzia
Vancouver, BC
- Full-time
The mission of the Product Business Technology department is to design, build, deliver, and operate scalable technology, data, analytics, and AI solutions that align with the strategic…
Added 33 mins ago
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Senior Manager, Merchandising Planning
Walmart
Mississauga, ON
- Full-time
As a key strategic and financial partner to Merchandising, the Senior Manager provides insights and recommendations to inform assortment, pricing, promotional, inventory and go-to-market…
Added 33 mins ago
AG
Search Lead
Adelphi Group
Toronto, ON
- Full-time
At Critical Mass, the Search Lead advances account- and practice-level priorities by leading data-driven Search strategy and delivery for a leading financial-services client. The role…
Added 33 mins ago
OG
Social Media Manager
Onni Group of Companies
Vancouver, BC
- Full-time
At Onni, you’ll learn from experienced professionals across every part of our business, take on real responsibility early, and have clear room to grow - whether your path is in commercial…
Added 33 mins ago
M
Sr. Specialist, Partner Rewards and Strategic Initiatives
Manulife
Toronto, ON
- Full-time
…consultative professional who is comfortable working across data, systems and stakeholders, and who takes pride in managing large-scale rewards programs, supporting customer experience…
Added 47 mins ago
Workforce Planning Analyst
FortisBC
Burnaby, BC · Prince George, BC · Trail, BC
Do you have the analytical expertise to develop accurate forecasts and transform data into actionable workforce planning insights?
Added 48 mins ago
D
Consultant, Analytic Insights
Deloitte
Toronto, ON
- Full-time
Deloitte’s Analytic Insights team transforms data into actionable insights to support strategic decisions that amplify stakeholder value. The team relies on expertise in business…
Added 48 mins ago
D
Senior Consultant, Deal Transformation & Post Merger Integration
Deloitte
Toronto, ON
- Full-time
…improvements, enhancing the tools our clients use to manage their business, and working side-by-side with client leaders to implement a data-driven, proactive approach to daily…
Added 48 mins ago
D
Technical Delivery Manager
Deloitte
Toronto, ON
- Full-time
Data-driven mindset; able to interpret metrics, query data (SQL preferred), and translate insights into product or program decisions.
Added 48 mins ago
C
Senior Financial Analyst
Confidential
Toronto, ON · Etobicoke, ON
- Full-time
We are looking for an experienced Sr. Financial Analyst to support financial planning, reporting, and business decision-making for a Toronto, Ontario-based team. This role focuses on…
Added 48 mins ago
C1
Senior Sourcing Manager-(Hybrid)
Central 1
Toronto, ON
- Full-time
Influence business investment decisions through market intelligence, supplier insights, benchmark data, and commercial recommendations.
Added 48 mins ago
C1
Senior Sourcing Manager-(Hybrid)
Central 1
Vancouver, BC
- $110,000 to $134,000 CAD / year
- Full-time
Influence business investment decisions through market intelligence, supplier insights, benchmark data, and commercial recommendations.

FortisBC

Workforce Planning Analyst

Burnaby, BC, Canada

Expected Hiring Range: $34.51 to $40.56 Hourly · Full-time

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Job details

Pay: Expected Hiring Range: $34.51 to $40.56 Hourly
Job type: Full-time
Apply by: Dec 4, 2026
Posting language: English
Posted: Nov 4, 2026

Original job description

Branch: Gas

Affiliation: Management & Exempt

Employment Status: Full-Time Temporary

Expected Hiring Range: $34.51 to $40.56 Hourly

Short-term Incentive Eligible: No

Workplace Flexibility: Yes

Temp Duration: till approx Jan 14, 2028

Posting End Date: Open until filled

As the province’s largest energy provider with more than 100 years of knowledge and experience, we proudly deliver renewable energy, natural gas, electricity and propane to 1.3 million customers.

We're actively seeking new talent to join our mission of delivering a stronger energy future in B.C. As one of BC's Top Employers with a diverse team of over 2,700 employees, we are committed to a safe and inclusive culture where each of us can connect, belong, and grow. Join us, and together, let's shape a brighter future for B.C.

Position Overview

Do you have the analytical expertise to develop accurate forecasts and transform data into actionable workforce planning insights?

Are you a strategic thinker with a knack for looking at the bigger picture?

Are you a master scheduler with an ability to put on the right staff at the right time to ensure our business runs smoothly?

If so, look no further! We want to hear from you! We’re looking for new talent to join us as we reinvent the future of energy. As part of our Workforce Planning team, you’ll join a diverse team of employees we can’t do without!

If you like meaningful work, a dynamic environment and forward-thinking colleagues, build your career with us. Let’s rethink energy together.

As our Workforce Planning Analyst, you are responsible for the short and long term scheduling and forecasting needs for our Gas and Electric contact centre(s) and Billing Operations. You will ensure that we are able to deliver quality service and great experiences to our customers and our staff by having the right number of staff at the right time.

In this role, you will:

Forecast short- and long-term staffing requirements.
Develop, maintain, and publish schedules across multiple sites and job classifications.
Monitor real-time operations and workload queues to ensure resources align with customer demand.
Administer shift bids, vacation bids, schedule changes, and related workforce processes.
Produce, analyze, and enhance reports to identify trends, gaps, and operational opportunities.
Provide scheduling recommendations for training, meetings, and other planned activities using historical data and forecasting insights.
Maintain effective working relationships with operational teams and stakeholders across sites.
Support day-to-day workforce management activities, including shift trades, medical appointments, and schedule updates.

What it takes:

Bachelor’s degree or diploma in a related discipline from a recognized program plus 2 to 3 years recent, related experience in a call centre environment or an equivalent combination of education, training and experience.
Valid BC Driver’s License
Working knowledge of workforce management systems is required.
Working knowledge of NICE WFM & NICE CxOne is an asset.
Advanced level skills in MS Excel.
Working knowledge of Power BI is an asset.
Demonstrated ability to develop and analyze complex reports and develop performance related reporting.
Demonstrated ability to communicate effectively both verbally and in writing.
Being able to work independently and part of the team.
Experience with working in an unionized or regulatory environment will be an asset

In this role, you will have the option to participate in a flexible work program, enabling you to work from an approved flex location in British Columbia up to 85 days a year (equivalent to approximately two days a week), subject to business or operational needs.

Our engaging workplace offers a wide range of challenging opportunities, while being safe, inclusive, and diverse. We offer a competitive salary and benefits package, while supporting life-long career development. We also encourage volunteerism and nourish the need to give back to your community.

To learn more about the recruitment process with FortisBC, please visit the You’re Applying. What now? page for additional information.

FortisBC acknowledges and respects Indigenous Peoples in Canada, on whose Traditional Territories we all live and work. FortisBC is committed to Reconciliation with Indigenous Peoples and is guided by our Statement of Indigenous Principles .

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More about this job

Responsibilities

Forecast staffing needs and develop, maintain, and publish schedules for Gas and Electric contact centres and Billing Operations. Monitor real-time workloads, administer workforce scheduling processes, analyze operational reports, and recommend staffing for planned activities.

Requirements

Requires a bachelor’s degree or diploma in a related discipline and 2 to 3 years of recent related experience in a call centre environment, or an equivalent combination of education, training, and experience. Candidates need a valid British Columbia driver’s license, workforce management systems knowledge, advanced Excel skills, and strong reporting and communication abilities; NICE WFM, NICE CxOne, Power BI, and unionized or regulated environment experience are assets.

Skills

Workforce Forecasting
Workforce Scheduling
Real-Time Operations Monitoring
Workforce Management Systems
NICE WFM
NICE CxOne
Advanced Microsoft Excel
Power BI
Complex Reporting
Data Analysis
Performance Reporting
Stakeholder Communication
Call Centre Operations
Shift Bids
Vacation Bids
Workload Queue Management

Visa sponsorship

Not detected in the job text

Keywords

Workforce Planning
Workforce Forecasting
Staffing Requirements
Scheduling
Contact Centre
Billing Operations
Gas
Electricity
Workforce Management Systems
NICE WFM
NICE CxOne
Microsoft Excel
Power BI
Real-Time Operations
Workload Queues
Shift Bids
Vacation Bids
Schedule Changes
Complex Reporting
Performance Reporting
Historical Data
Customer Demand
Call Centre
Unionized Environment
Regulatory Environment
British Columbia Driver’s License

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