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Added 45 mins ago
PH
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BC · British Columbia, Canada
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Added 45 mins ago
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Added 1 hour ago
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Financial Analyst, Corporate Functions
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Sherbrooke, QC
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Added 2 hours ago
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Supply Chain Management Support Analyst
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Added 2 hours ago
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Job Role : Sr. SAP FI-CO Configuration Analyst

FortisBC

Workforce Planning Analyst

Burnaby, BC, Canada

Expected Hiring Range: $34.51 to $40.56 Hourly · Full-time

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Job details

Pay: Expected Hiring Range: $34.51 to $40.56 Hourly
Job type: Full-time
Apply by: Dec 4, 2026
Posting language: English
Posted: Nov 4, 2026

Original job description

Branch: Gas

Affiliation: Management & Exempt

Employment Status: Full-Time Temporary

Expected Hiring Range: $34.51 to $40.56 Hourly

Short-term Incentive Eligible: No

Workplace Flexibility: Yes

Temp Duration: till approx Jan 14, 2028

Posting End Date: Open until filled

As the province’s largest energy provider with more than 100 years of knowledge and experience, we proudly deliver renewable energy, natural gas, electricity and propane to 1.3 million customers.

We're actively seeking new talent to join our mission of delivering a stronger energy future in B.C. As one of BC's Top Employers with a diverse team of over 2,700 employees, we are committed to a safe and inclusive culture where each of us can connect, belong, and grow. Join us, and together, let's shape a brighter future for B.C.

Position Overview

Do you have the analytical expertise to develop accurate forecasts and transform data into actionable workforce planning insights?

Are you a strategic thinker with a knack for looking at the bigger picture?

Are you a master scheduler with an ability to put on the right staff at the right time to ensure our business runs smoothly?

If so, look no further! We want to hear from you! We’re looking for new talent to join us as we reinvent the future of energy. As part of our Workforce Planning team, you’ll join a diverse team of employees we can’t do without!

If you like meaningful work, a dynamic environment and forward-thinking colleagues, build your career with us. Let’s rethink energy together.

As our Workforce Planning Analyst, you are responsible for the short and long term scheduling and forecasting needs for our Gas and Electric contact centre(s) and Billing Operations. You will ensure that we are able to deliver quality service and great experiences to our customers and our staff by having the right number of staff at the right time.

In this role, you will:

Forecast short- and long-term staffing requirements.
Develop, maintain, and publish schedules across multiple sites and job classifications.
Monitor real-time operations and workload queues to ensure resources align with customer demand.
Administer shift bids, vacation bids, schedule changes, and related workforce processes.
Produce, analyze, and enhance reports to identify trends, gaps, and operational opportunities.
Provide scheduling recommendations for training, meetings, and other planned activities using historical data and forecasting insights.
Maintain effective working relationships with operational teams and stakeholders across sites.
Support day-to-day workforce management activities, including shift trades, medical appointments, and schedule updates.

What it takes:

Bachelor’s degree or diploma in a related discipline from a recognized program plus 2 to 3 years recent, related experience in a call centre environment or an equivalent combination of education, training and experience.
Valid BC Driver’s License
Working knowledge of workforce management systems is required.
Working knowledge of NICE WFM & NICE CxOne is an asset.
Advanced level skills in MS Excel.
Working knowledge of Power BI is an asset.
Demonstrated ability to develop and analyze complex reports and develop performance related reporting.
Demonstrated ability to communicate effectively both verbally and in writing.
Being able to work independently and part of the team.
Experience with working in an unionized or regulatory environment will be an asset

In this role, you will have the option to participate in a flexible work program, enabling you to work from an approved flex location in British Columbia up to 85 days a year (equivalent to approximately two days a week), subject to business or operational needs.

Our engaging workplace offers a wide range of challenging opportunities, while being safe, inclusive, and diverse. We offer a competitive salary and benefits package, while supporting life-long career development. We also encourage volunteerism and nourish the need to give back to your community.

To learn more about the recruitment process with FortisBC, please visit the You’re Applying. What now? page for additional information.

FortisBC acknowledges and respects Indigenous Peoples in Canada, on whose Traditional Territories we all live and work. FortisBC is committed to Reconciliation with Indigenous Peoples and is guided by our Statement of Indigenous Principles .

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More about this job

Responsibilities

Forecast staffing needs and develop, maintain, and publish schedules for Gas and Electric contact centres and Billing Operations. Monitor real-time workloads, administer workforce scheduling processes, analyze operational reports, and recommend staffing for planned activities.

Requirements

Requires a bachelor’s degree or diploma in a related discipline and 2 to 3 years of recent related experience in a call centre environment, or an equivalent combination of education, training, and experience. Candidates need a valid British Columbia driver’s license, workforce management systems knowledge, advanced Excel skills, and strong reporting and communication abilities; NICE WFM, NICE CxOne, Power BI, and unionized or regulated environment experience are assets.

Skills

Workforce Forecasting
Workforce Scheduling
Real-Time Operations Monitoring
Workforce Management Systems
NICE WFM
NICE CxOne
Advanced Microsoft Excel
Power BI
Complex Reporting
Data Analysis
Performance Reporting
Stakeholder Communication
Call Centre Operations
Shift Bids
Vacation Bids
Workload Queue Management

Visa sponsorship

Not detected in the job text

Keywords

Workforce Planning
Workforce Forecasting
Staffing Requirements
Scheduling
Contact Centre
Billing Operations
Gas
Electricity
Workforce Management Systems
NICE WFM
NICE CxOne
Microsoft Excel
Power BI
Real-Time Operations
Workload Queues
Shift Bids
Vacation Bids
Schedule Changes
Complex Reporting
Performance Reporting
Historical Data
Customer Demand
Call Centre
Unionized Environment
Regulatory Environment
British Columbia Driver’s License

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