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Added 8 mins ago
NR
Retail Merchandiser - Canada
Neptune Retail Solutions
Burnaby, BC
- $18.25 CAD / hour
- Part-time
Neptune Retail Solutions has immediate availability for a Part-time Merchandiser for a Rep in the Burnaby area (some stores in Vancouver). This territory has approximately 22 - 24 hours per…
Added 8 mins ago
PS
Summer 2027 Student Sales Agronomist Intern - Southern Ontario
PRIDE Seeds
Pain Court, ON
- Full-time
…greater. If you are passionate about learning and want to be part of evolving agriculture, GDM is the right place for you! We offer a competitive compensation and benefits…
Added 8 mins ago
PS
Summer 2027 Student Sales Agronomist Intern - Alberta
PRIDE Seeds
Pain Court, ON
- Full-time
…greater. If you are passionate about learning and want to be part of evolving agriculture, GDM is the right place for you! We offer a competitive compensation and benefits…
Added 8 mins ago
PS
Summer 2027 Student Sales Agronomist Intern - Manitoba
PRIDE Seeds
Pain Court, ON
- Full-time
…greater. If you are passionate about learning and want to be part of evolving agriculture, GDM is the right place for you! We offer a competitive compensation and benefits…
Added 8 mins ago
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Journalist (French Services) (On Site)
CBC/Radio-Canada
Sept-Îles, QC
- Full-time
This role requires full-time on-site presence.
Added 8 mins ago
FB
HR Site Coordinator
fgf brands
Toronto, ON · Greater Toronto Area, ON
- Other
Other responsibilities include Team Member Relations, Recruitment, Health and Safety, Time and Attendance, and other administrative tasks as required. Previous experience in a human…
Added 8 mins ago
A
Van Driver - Stewarding
AccorHotel
Banff, AB
- Full-time
…completing daily vehicle checks. If you're reliable, have excellent time-management skills, and are ready for a physically active role, this is a great opportunity to support our operations…
Added 8 mins ago
A
Overnight Kitchen Cleaner
AccorHotel
Banff, AB
- Full-time
Class 5 driver’s license, with a comfort level of driving a 3-ton truck and navigate through tight
Added 8 mins ago
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Transportation Supervisor
Lineage
Newmarket, ON · CA - ON, Newmarket - Davis
- Full-time
…operations. This role coordinates daily transportation activities, driver assignments and shipment delivery while working closely with drivers, customers, warehouse personnel and internal…
Added 22 mins ago
TB
Distribution Coordinator - Contract
The Beer Store
Bolton, ON
- Contract
Capable of managing time effectively, working both independently and collaboratively as part of a team
Added 22 mins ago
LC
Delivery Person, Hourly Part Time Evening
Loblaw Companies Limited
Chatham-Kent, ON · Chatham, ON
- Part-time
Valid driver's license with a good driving record
Added 22 mins ago
A
Salesperson - Audi Winnipeg
AutoCanada
Winnipeg, MB
- $60,000 to $100,000 CAD / year
- Other
Audi Winnipegis proud to be a part of the AutoCanada dealership network. AutoCanada is the largest Canadian owned and publicly traded automotive dealer group operating in Canada and the US.…
Added 22 mins ago
CF
Shipping and Receiving Clerk (4)
Canadian Forces Morale and Welfare Services
Saint-Jean-sur-Richelieu, QC · St-Jean-Sur-Richelieu, QC
- Full-time
…merchandise is logged prior to sending for repairs, and organize time of delivery of customer products. You may order store supplies and merchandise and fill customer…
Added 22 mins ago
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Journalist (French Services) (On Site)
Radio-Canada
Sept-Îles, QC
- Full-time
This role requires full-time on-site presence.
Added 22 mins ago
BF
Fire Extinguisher Technician-EN
Brogan Fire & Safety
Grande Prairie, AB
- Full-time
Annual profit-sharing offered to all in addition to our competitive compensation: rewarding accomplishments is part of our culture.
Added 22 mins ago
EG
Truck Mechanic
Emterra Group
Mississauga, ON
- Full-time
Work as part of a team to support the daily needs of the operation.
Added 22 mins ago
AA
Auto Body Refinisher (Guelph)
Assured Automotive
Guelph, ON
- Full-time
At Assured Automotive, we have been providing quality workmanship on every collision repair for over 30 years. As part of The Boyd Group, we have numerous locations throughout Western and…
Added 22 mins ago
SH
Personal Support Worker
SE Health
Hamilton, ON
- Part-time
We are currently hiring Part Time Personal Support Workers (PSW) for Community Care in Hamilton and Surrounding Areas
Added 22 mins ago
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Lot attendant - Crowfoot Hyundai
AutoCanada
Calgary, AB
- $15 to $16 CAD / hour
- Other
Crowfoot Hyundai is proud to be a part of the AutoCanada dealership network. AutoCanada is the largest Canadian owned and publicly traded automotive dealer group operating in Canada and the…
Added 22 mins ago
BC
Construction Manager
Bantrel Co.
AB · Edmonton, AB
- Full-time
As part of the recruitment process, successful clearance of applicable pre-employment checks is required which may include Criminal Background/Police Information check, Drug & Alcohol test,…
Added 22 mins ago
A
Detailer - Sherwood Park Volkswagen
AutoCanada
Sherwood Park, AB
- $20 to $20.01 CAD / hour
- Other
Sherwood Park Volkswagen is proud to be a part of the AutoCanada dealership network. AutoCanada is the largest Canadian owned and publicly traded automotive dealer group operating in Canada…
Added 22 mins ago
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Maintenance Cleaner
Veolia | North America
AB · Edmonton, AB
- Full-time
Lost Time Accidents, Incidents, PPE Compliance, Permit Compliance
Added 22 mins ago
Municipal Pipe Layer - Prince Rupert (LOA Provided - BC Wide Applicants Welcome)
Infracon Construction Inc.
Kamloops, BC
This is an excellent opportunity for an experienced Municipal Pipe Layer who enjoys infrastructure work and wants to be part of a team delivering important civil projects across Western…
Added 22 mins ago
Municipal Pipe Layer - Prince Rupert (LOA Provided - BC Wide Applicants Welcome)
Infracon Construction Inc.
Prince George, BC
This is an excellent opportunity for an experienced Municipal Pipe Layer who enjoys infrastructure work and wants to be part of a team delivering important civil projects across Western…
Added 22 mins ago
Municipal Pipe Layer Helper - Prince Rupert (LOA Provided - BC Wide Applicants Welcome)
Infracon Construction Inc.
Kamloops, BC
Valid Class 5 driver's licence and reliable transportation are preferred.

FortisBC

Workforce Planning Analyst

Burnaby, BC, Canada

Expected Hiring Range: $34.51 to $40.56 Hourly · Full-time

Apply About employer

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Job details

Pay: Expected Hiring Range: $34.51 to $40.56 Hourly
Job type: Full-time
Apply by: Dec 4, 2026
Posting language: English
Posted: Nov 4, 2026

Original job description

Branch: Gas

Affiliation: Management & Exempt

Employment Status: Full-Time Temporary

Expected Hiring Range: $34.51 to $40.56 Hourly

Short-term Incentive Eligible: No

Workplace Flexibility: Yes

Temp Duration: till approx Jan 14, 2028

Posting End Date: Open until filled

As the province’s largest energy provider with more than 100 years of knowledge and experience, we proudly deliver renewable energy, natural gas, electricity and propane to 1.3 million customers.

We're actively seeking new talent to join our mission of delivering a stronger energy future in B.C. As one of BC's Top Employers with a diverse team of over 2,700 employees, we are committed to a safe and inclusive culture where each of us can connect, belong, and grow. Join us, and together, let's shape a brighter future for B.C.

Position Overview

Do you have the analytical expertise to develop accurate forecasts and transform data into actionable workforce planning insights?

Are you a strategic thinker with a knack for looking at the bigger picture?

Are you a master scheduler with an ability to put on the right staff at the right time to ensure our business runs smoothly?

If so, look no further! We want to hear from you! We’re looking for new talent to join us as we reinvent the future of energy. As part of our Workforce Planning team, you’ll join a diverse team of employees we can’t do without!

If you like meaningful work, a dynamic environment and forward-thinking colleagues, build your career with us. Let’s rethink energy together.

As our Workforce Planning Analyst, you are responsible for the short and long term scheduling and forecasting needs for our Gas and Electric contact centre(s) and Billing Operations. You will ensure that we are able to deliver quality service and great experiences to our customers and our staff by having the right number of staff at the right time.

In this role, you will:

Forecast short- and long-term staffing requirements.
Develop, maintain, and publish schedules across multiple sites and job classifications.
Monitor real-time operations and workload queues to ensure resources align with customer demand.
Administer shift bids, vacation bids, schedule changes, and related workforce processes.
Produce, analyze, and enhance reports to identify trends, gaps, and operational opportunities.
Provide scheduling recommendations for training, meetings, and other planned activities using historical data and forecasting insights.
Maintain effective working relationships with operational teams and stakeholders across sites.
Support day-to-day workforce management activities, including shift trades, medical appointments, and schedule updates.

What it takes:

Bachelor’s degree or diploma in a related discipline from a recognized program plus 2 to 3 years recent, related experience in a call centre environment or an equivalent combination of education, training and experience.
Valid BC Driver’s License
Working knowledge of workforce management systems is required.
Working knowledge of NICE WFM & NICE CxOne is an asset.
Advanced level skills in MS Excel.
Working knowledge of Power BI is an asset.
Demonstrated ability to develop and analyze complex reports and develop performance related reporting.
Demonstrated ability to communicate effectively both verbally and in writing.
Being able to work independently and part of the team.
Experience with working in an unionized or regulatory environment will be an asset

In this role, you will have the option to participate in a flexible work program, enabling you to work from an approved flex location in British Columbia up to 85 days a year (equivalent to approximately two days a week), subject to business or operational needs.

Our engaging workplace offers a wide range of challenging opportunities, while being safe, inclusive, and diverse. We offer a competitive salary and benefits package, while supporting life-long career development. We also encourage volunteerism and nourish the need to give back to your community.

To learn more about the recruitment process with FortisBC, please visit the You’re Applying. What now? page for additional information.

FortisBC acknowledges and respects Indigenous Peoples in Canada, on whose Traditional Territories we all live and work. FortisBC is committed to Reconciliation with Indigenous Peoples and is guided by our Statement of Indigenous Principles .

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More about this job

Responsibilities

Forecast staffing needs and develop, maintain, and publish schedules for Gas and Electric contact centres and Billing Operations. Monitor real-time workloads, administer workforce scheduling processes, analyze operational reports, and recommend staffing for planned activities.

Requirements

Requires a bachelor’s degree or diploma in a related discipline and 2 to 3 years of recent related experience in a call centre environment, or an equivalent combination of education, training, and experience. Candidates need a valid British Columbia driver’s license, workforce management systems knowledge, advanced Excel skills, and strong reporting and communication abilities; NICE WFM, NICE CxOne, Power BI, and unionized or regulated environment experience are assets.

Skills

Workforce Forecasting
Workforce Scheduling
Real-Time Operations Monitoring
Workforce Management Systems
NICE WFM
NICE CxOne
Advanced Microsoft Excel
Power BI
Complex Reporting
Data Analysis
Performance Reporting
Stakeholder Communication
Call Centre Operations
Shift Bids
Vacation Bids
Workload Queue Management

Visa sponsorship

Not detected in the job text

Keywords

Workforce Planning
Workforce Forecasting
Staffing Requirements
Scheduling
Contact Centre
Billing Operations
Gas
Electricity
Workforce Management Systems
NICE WFM
NICE CxOne
Microsoft Excel
Power BI
Real-Time Operations
Workload Queues
Shift Bids
Vacation Bids
Schedule Changes
Complex Reporting
Performance Reporting
Historical Data
Customer Demand
Call Centre
Unionized Environment
Regulatory Environment
British Columbia Driver’s License

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