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Added 2 mins ago
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Manager, Business Analyst - CHAPS / High-Value Payments
Cognizant
Toronto, ON
- Full-time
As a Manager, Business Analyst - CHAPS / High-Value Payments, you will make an impact by translating complex UK high-value payment and regulatory requirements into clear business and…
Added 2 mins ago
Amazon Finance Rotational Program (AFRP) - Operations Finance, Early Career - 2027
Amazon
Toronto, ON
The Operations Finance Rotational Program (OFRP) - Operations Financial Analyst role is an intensive two-year, entry-level undergraduate rotational program spanning two year-long…
Added 2 mins ago
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Financial Analyst, Corporate Functions
BRP
Sherbrooke, QC
- Full-time
We are seeking a financial analyst who will report to the manager, finance, corporate FP&A, responsible for producing and enhancing financial reports, working on continuous improvement…
Added 16 mins ago
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Supply Chain Management Support Analyst
Raise
Calgary, AB
- Contract
Raise is currently hiring a Supply Chain Management Support Analyst on behalf of our client. They’re expanding their team to meet growing needs, making this a unique opportunity to work…
Added 16 mins ago
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Sr. SAP FI-CO Configuration Analyst : Toronto ON (Hybrid) : FTE
AceStack
Toronto, ON
- Full-time
Job Role : Sr. SAP FI-CO Configuration Analyst
Added 16 mins ago
PR
Senior Supply Chain Analyst
Paramount Resources
Calgary, AB
- Full-time
Degree or diploma in Supply Chain Management, Business, Commerce, Engineering, or a related discipline.
Added 16 mins ago
MC
Senior Business Analyst, Proposal & SOW Writing (36143)
Myticas Consulting
Ottawa, ON
- Contract
Demonstrated experience as a Senior Business Analyst supporting complex initiatives within large organizations.
Added 16 mins ago
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Senior Business Program Analyst
TD
Toronto, ON
- Full-time
The Senior Business Program Analyst will support the implementation and growth of Wealth's iD8 capability through data analysis, reporting, and communications, and will collaborate closely…
Added 16 mins ago
NC
Business Analyst (12 month term)
NAV CANADA
Ottawa, ON
- Full-time
The Business Analyst plays a key role in the planning, organizing, business process analysis, requirements, development, acquisition, configuration, enhancements, implementation, and…
Added 16 mins ago
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Insolvency Analyst, Court team, Personal Debt Solutions
BDO
Hamilton, ON · Niagara Falls, ON · Peterborough, ON
- Full-time
Our BDO office is looking for an Insolvency Analyst to join the Court team as part of the Personal Debt Solutions group. This is a new role, and the successful candidate will own the…
Added 31 mins ago
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Lead HR Technology Business Analyst
OpenText
Waterloo, ON
- Full-time
…teams experience technology every day. As a Lead HR Technology Business Analyst, you’ll help shape and optimize solutions across Recruiting, Onboarding, and HR Shared Services, turning…
Added 31 mins ago
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Analyst, Marketing Science
Adelphi Group
Toronto, ON
- Full-time
As an Analyst, you will support functions across a wide array of Data Analysis and Operational needs, including:
Added 46 mins ago
Workforce Planning Analyst
FortisBC
Burnaby, BC · Prince George, BC · Trail, BC
Are you a master scheduler with an ability to put on the right staff at the right time to ensure our business runs smoothly?
Added 46 mins ago
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Senior Financial Analyst
Confidential
Toronto, ON · Etobicoke, ON
- Full-time
We are looking for an experienced Sr. Financial Analyst to support financial planning, reporting, and business decision-making for a Toronto, Ontario-based team. This role focuses on…
Added 46 mins ago
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Demand Planning Analyst (Hybrid - Boucherville)
RONA
Boucherville, QC
- Full-time
Ensure excellent collaboration with business partners responsible for merchandising
Added 46 mins ago
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Data Analyst - Sales Support
Insight Global
Brantford, ON
- $26 to $28 CAD / hour
- Contract
Insight Global is seeking a Data Analyst to support a sales team in Brantford. This role will focus heavily on Microsoft Excel, including organizing and maintaining sales data, analyzing…
Added 46 mins ago
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Business Analyst
isgSearch
Toronto, ON · Greater Toronto Area, Canada
- Contract
Seeking a Senior Business Analyst with 10+ years of experience gathering and documenting business requirements, developing business cases, and leading business process improvement…
Added 46 mins ago
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Regulatory Risk Analyst (Capital Compliance)
Collabera
Toronto, ON · Greater Toronto Area, Canada
- $70 to $73.5 CAD / hour
- Contract
We are seeking an experienced Regulatory Capital Compliance Analyst with a strong background in financial services, credit risk, and regulatory reporting. The successful candidate will…
Added 46 mins ago
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Associate Analyst - Financial Planning
Edward Jones
Mississauga, ON
- $77,000 to $127,000 CAD / year
- Full-time
The Canada Financial Planning team is seeking an Associate Analyst to support the development, maintenance, and delivery of financial planning advice and guidance for our Canadian business.…
Added 46 mins ago
IR
Senior Accountant
Integrated Resources, Inc ( IRI )
Laval, QC
- $35 to $40 CAD / hour
- Contract
As part of our finance team, you will be a vital business partner, serving as a key tax expert for the organization. This challenging role entails key responsibilities, including the…
Added 1 hour ago
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2027 Capital Markets, Global Markets, Winter Risk Solutions Group Analyst (8 Months)
Royal Bank of Canada
Toronto, ON
- Full-time
The Risk Solutions Group is a private-side client facing business that provides corporate and mid-market clients with interest rate hedging advisory and origination capabilities. This…
Added 1 hour ago
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Senior Analyst, Lease Accounting
OMERS
Toronto, ON · Head Office Toronto
- Full-time
The Senior Analyst, Lease Accounting involves reviewing and interpreting lease documents to ensure accurate setup for billing tenants and verifying the accuracy of tenant recoveries during…
Added 1 hour ago
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Senior Treasury Liquidity Measurement Analyst
TD
Toronto, ON
- Full-time
…job-related knowledge, geographic location, and other specific business and organizational…
Added 1 hour ago
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Technology Program Management, Vice President
MUFG
Toronto, ON
- Full-time
· Prior business analyst experience and/or operational expertise preferred.
Added 1 hour ago
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Sales Operations Analyst - Payward Services
Kraken
Remote, Canada
- Full-time
- Remote
As the first dedicated Sales Operations Analyst on the team, you’ll support Business Development across PWS and xStocks so our salespeople can spend their time selling. You’ll run RFP and…

FortisBC

Workforce Planning Analyst

Prince George, BC, Canada

Expected Hiring Range: $34.51 to $40.56 Hourly · Full-time

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Job details

Pay: Expected Hiring Range: $34.51 to $40.56 Hourly
Job type: Full-time
Apply by: Dec 4, 2026
Posting language: English
Posted: Nov 4, 2026

Original job description

Branch: Gas

Affiliation: Management & Exempt

Employment Status: Full-Time Temporary

Expected Hiring Range: $34.51 to $40.56 Hourly

Short-term Incentive Eligible: No

Workplace Flexibility: Yes

Temp Duration: till approx Jan 14, 2028

Posting End Date: Open until filled

As the province’s largest energy provider with more than 100 years of knowledge and experience, we proudly deliver renewable energy, natural gas, electricity and propane to 1.3 million customers.

We're actively seeking new talent to join our mission of delivering a stronger energy future in B.C. As one of BC's Top Employers with a diverse team of over 2,700 employees, we are committed to a safe and inclusive culture where each of us can connect, belong, and grow. Join us, and together, let's shape a brighter future for B.C.

Position Overview

Do you have the analytical expertise to develop accurate forecasts and transform data into actionable workforce planning insights?

Are you a strategic thinker with a knack for looking at the bigger picture?

Are you a master scheduler with an ability to put on the right staff at the right time to ensure our business runs smoothly?

If so, look no further! We want to hear from you! We’re looking for new talent to join us as we reinvent the future of energy. As part of our Workforce Planning team, you’ll join a diverse team of employees we can’t do without!

If you like meaningful work, a dynamic environment and forward-thinking colleagues, build your career with us. Let’s rethink energy together.

As our Workforce Planning Analyst, you are responsible for the short and long term scheduling and forecasting needs for our Gas and Electric contact centre(s) and Billing Operations. You will ensure that we are able to deliver quality service and great experiences to our customers and our staff by having the right number of staff at the right time.

In this role, you will:

Forecast short- and long-term staffing requirements.
Develop, maintain, and publish schedules across multiple sites and job classifications.
Monitor real-time operations and workload queues to ensure resources align with customer demand.
Administer shift bids, vacation bids, schedule changes, and related workforce processes.
Produce, analyze, and enhance reports to identify trends, gaps, and operational opportunities.
Provide scheduling recommendations for training, meetings, and other planned activities using historical data and forecasting insights.
Maintain effective working relationships with operational teams and stakeholders across sites.
Support day-to-day workforce management activities, including shift trades, medical appointments, and schedule updates.

What it takes:

Bachelor’s degree or diploma in a related discipline from a recognized program plus 2 to 3 years recent, related experience in a call centre environment or an equivalent combination of education, training and experience.
Valid BC Driver’s License
Working knowledge of workforce management systems is required.
Working knowledge of NICE WFM & NICE CxOne is an asset.
Advanced level skills in MS Excel.
Working knowledge of Power BI is an asset.
Demonstrated ability to develop and analyze complex reports and develop performance related reporting.
Demonstrated ability to communicate effectively both verbally and in writing.
Being able to work independently and part of the team.
Experience with working in an unionized or regulatory environment will be an asset

In this role, you will have the option to participate in a flexible work program, enabling you to work from an approved flex location in British Columbia up to 85 days a year (equivalent to approximately two days a week), subject to business or operational needs.

Our engaging workplace offers a wide range of challenging opportunities, while being safe, inclusive, and diverse. We offer a competitive salary and benefits package, while supporting life-long career development. We also encourage volunteerism and nourish the need to give back to your community.

To learn more about the recruitment process with FortisBC, please visit the You’re Applying. What now? page for additional information.

FortisBC acknowledges and respects Indigenous Peoples in Canada, on whose Traditional Territories we all live and work. FortisBC is committed to Reconciliation with Indigenous Peoples and is guided by our Statement of Indigenous Principles .

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More about this job

Responsibilities

Forecast short- and long-term staffing needs and develop and publish schedules for contact centres and Billing Operations across multiple sites and job classifications. Monitor real-time demand, administer workforce scheduling processes, analyze operational reports, and recommend staffing for planned activities.

Requirements

Requires a bachelor’s degree or diploma in a related discipline and 2 to 3 years of recent related experience in a call centre environment, or an equivalent combination of education and experience. Candidates need a valid British Columbia driver’s license, workforce management system knowledge, advanced Excel skills, and strong communication and reporting abilities; NICE WFM, NICE CxOne, Power BI, and unionized or regulated environment experience are assets.

Skills

Workforce Forecasting
Staff Scheduling
Workforce Management Systems
Real-Time Operations Monitoring
Workload Queue Monitoring
Shift Bids
Vacation Bids
Schedule Administration
Data Analysis
Report Development
Performance Reporting
Advanced Microsoft Excel
Power BI
NICE WFM
NICE CxOne
Stakeholder Communication

Visa sponsorship

Not detected in the job text

Keywords

Workforce Planning
Workforce Forecasting
Short-Term Forecasting
Long-Term Forecasting
Staff Scheduling
Contact Centre
Billing Operations
Workforce Management Systems
NICE WFM
NICE CxOne
Microsoft Excel
Power BI
Real-Time Operations
Workload Queues
Shift Bids
Vacation Bids
Schedule Changes
Shift Trades
Performance Reporting
Complex Reports
Historical Data
Customer Demand
Call Centre
Unionized Environment
Regulatory Environment
Gas
Electricity

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