Jobs in Canada

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Added 4 mins ago
C
Journalist (French Services) (On Site)
CBC/Radio-Canada
Sept-Îles, QC
- Full-time
This role requires full-time on-site presence.
Added 4 mins ago
CO
TDL Arena Icemaker
City of Cranbrook
Cranbrook, BC
- Full-time
Ability to obtain Valid Class 3 B.C. Driver's License with Air Endorsement within six months
Added 4 mins ago
FB
Seasonal Tax Services Associate
Farm Business Consultants
Brighton, ON
- Other
Location: Brighton, ON. Hybrid- travelling to meet Members in local territory, and a home officeEmployment Type: Full-time, seasonal. January - April/ May
Added 4 mins ago
FB
Seasonal Tax Services Associate
Farm Business Consultants
Trenton, ON
- Other
Location: Trenton, ON. Hybrid- travelling to meet Members in local territory, and a home officeEmployment Type: Full-time, seasonal. January - April/ May
Added 4 mins ago
A
Van Driver - Stewarding
AccorHotel
Banff, AB
- Full-time
Subsidized staff accommodation provided on-site for full time status employees
Added 4 mins ago
A
Overnight Kitchen Cleaner
AccorHotel
Banff, AB
- Full-time
Subsidized staff accommodation provided on-site for full time status employees
Added 18 mins ago
S
Resource Specialist, Environmental Assessment
SaskPower
SK · Saskatchewan, Canada
- Full-time
Valid Class 5 driver’s licence, as required by the position
Added 18 mins ago
TB
Distribution Coordinator - Contract
The Beer Store
Bolton, ON
- Contract
…Manager, Forecasting & Replenishment. This vacancy is a 14-month, full-time contract opportunity. This role is responsible for overseeing and managing full goods listing activities across…
Added 18 mins ago
A
Salesperson - Audi Winnipeg
AutoCanada
Winnipeg, MB
- $60,000 to $100,000 CAD / year
- Other
Paid holiday and flex time for full time AutoCanada employees
Added 18 mins ago
R
Journalist (French Services) (On Site)
Radio-Canada
Sept-Îles, QC
- Full-time
This role requires full-time on-site presence.
Added 18 mins ago
BF
Fire Extinguisher Technician-EN
Brogan Fire & Safety
Grande Prairie, AB
- Full-time
Added 18 mins ago
EG
Truck Mechanic
Emterra Group
Mississauga, ON
- Full-time
Ability to stand/lift 60lbs/carrying/bending/twisting for periods at a time/repeatedly.
Added 18 mins ago
SH
Personal Support Worker
SE Health
Hamilton, ON
- Part-time
We are currently hiring Part Time Personal Support Workers (PSW) for Community Care in Hamilton and Surrounding Areas
Added 18 mins ago
A
Lot attendant - Crowfoot Hyundai
AutoCanada
Calgary, AB
- $15 to $16 CAD / hour
- Other
Paid holiday and flex time for full time AutoCanada employees
Added 18 mins ago
BC
Construction Manager
Bantrel Co.
AB · Edmonton, AB
- Full-time
…Alcohol test, Reference checks as well as submittal of Provincial Driver’s Abstract. Please note only those candidates selected for interview will be contacted - all other resumes will be…
Added 18 mins ago
A
Detailer - Sherwood Park Volkswagen
AutoCanada
Sherwood Park, AB
- $20 to $20.01 CAD / hour
- Other
Valid driver’s license with a clean driving record
Added 18 mins ago
Municipal Pipe Layer - Prince Rupert (LOA Provided - BC Wide Applicants Welcome)
Infracon Construction Inc.
Kamloops, BC
Location: Hiring across British Columbia! Position is located in Prince Rupert, BC. Full Living Out Allowance (LOA) and travel mobilization are provided for candidates outside the local…
Added 18 mins ago
Municipal Pipe Layer - Prince Rupert (LOA Provided - BC Wide Applicants Welcome)
Infracon Construction Inc.
Prince George, BC
Location: Hiring across British Columbia! Position is located in Prince Rupert, BC. Full Living Out Allowance (LOA) and travel mobilization are provided for candidates outside the local…
Added 18 mins ago
Municipal Pipe Layer Helper - Prince Rupert (LOA Provided - BC Wide Applicants Welcome)
Infracon Construction Inc.
Kamloops, BC
Full-time and project-based opportunities may be available.
Added 18 mins ago
Municipal Pipe Layer Helper - Prince Rupert (LOA Provided - BC Wide Applicants Welcome)
Infracon Construction Inc.
Prince George, BC
Full-time and project-based opportunities may be available.
Added 18 mins ago
SR
Driver 3 - Tractor Trailer Operator
Sunbelt Rentals, Inc.
Ottawa, ON
- Full-time
Sunbelt also provides a comprehensive benefits package to its full-time employees. This package includes:
Added 18 mins ago
Sr. Code Compliance Officer
The City of Fort Worth
Abbotsford, British Columbia
Benefits for this position include: 11 Paid Holidays, Medical, Dental, Vision, Paid Time Off, Pension Plan, Professional Development Opportunities. Find Out More!
Added 18 mins ago
C
Lot Attendant
Clutch
New Westminster, BC
- Full-time
…dependent coverage; start from day 1. (Applicable for Permanent…
Added 18 mins ago
ST
Dispatch Coordinator (Edmonton)
Steele's Transportation Group
AB · Edmonton, AB
- $55,000 to $65,000 CAD / year
- Full-time
Track on-time pickup and delivery, driver productivity and route efficiency, and use what you learn to build a better plan tomorrow.
Added 18 mins ago
Technician, Medical Device Reprocessing, Veterinary Medical Centre
University of Saskatchewan
Saskatoon, SK
…The position is in a complex environment with a wide range of time commitments and a highly fluctuating workload with frequent deadlines. Ability to perform moderate to heavy physical…

FortisBC

Workforce Planning Analyst

Prince George, BC, Canada

Expected Hiring Range: $34.51 to $40.56 Hourly · Full-time

Apply About employer

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Job details

Pay: Expected Hiring Range: $34.51 to $40.56 Hourly
Job type: Full-time
Apply by: Dec 4, 2026
Posting language: English
Posted: Nov 4, 2026

Original job description

Branch: Gas

Affiliation: Management & Exempt

Employment Status: Full-Time Temporary

Expected Hiring Range: $34.51 to $40.56 Hourly

Short-term Incentive Eligible: No

Workplace Flexibility: Yes

Temp Duration: till approx Jan 14, 2028

Posting End Date: Open until filled

As the province’s largest energy provider with more than 100 years of knowledge and experience, we proudly deliver renewable energy, natural gas, electricity and propane to 1.3 million customers.

We're actively seeking new talent to join our mission of delivering a stronger energy future in B.C. As one of BC's Top Employers with a diverse team of over 2,700 employees, we are committed to a safe and inclusive culture where each of us can connect, belong, and grow. Join us, and together, let's shape a brighter future for B.C.

Position Overview

Do you have the analytical expertise to develop accurate forecasts and transform data into actionable workforce planning insights?

Are you a strategic thinker with a knack for looking at the bigger picture?

Are you a master scheduler with an ability to put on the right staff at the right time to ensure our business runs smoothly?

If so, look no further! We want to hear from you! We’re looking for new talent to join us as we reinvent the future of energy. As part of our Workforce Planning team, you’ll join a diverse team of employees we can’t do without!

If you like meaningful work, a dynamic environment and forward-thinking colleagues, build your career with us. Let’s rethink energy together.

As our Workforce Planning Analyst, you are responsible for the short and long term scheduling and forecasting needs for our Gas and Electric contact centre(s) and Billing Operations. You will ensure that we are able to deliver quality service and great experiences to our customers and our staff by having the right number of staff at the right time.

In this role, you will:

Forecast short- and long-term staffing requirements.
Develop, maintain, and publish schedules across multiple sites and job classifications.
Monitor real-time operations and workload queues to ensure resources align with customer demand.
Administer shift bids, vacation bids, schedule changes, and related workforce processes.
Produce, analyze, and enhance reports to identify trends, gaps, and operational opportunities.
Provide scheduling recommendations for training, meetings, and other planned activities using historical data and forecasting insights.
Maintain effective working relationships with operational teams and stakeholders across sites.
Support day-to-day workforce management activities, including shift trades, medical appointments, and schedule updates.

What it takes:

Bachelor’s degree or diploma in a related discipline from a recognized program plus 2 to 3 years recent, related experience in a call centre environment or an equivalent combination of education, training and experience.
Valid BC Driver’s License
Working knowledge of workforce management systems is required.
Working knowledge of NICE WFM & NICE CxOne is an asset.
Advanced level skills in MS Excel.
Working knowledge of Power BI is an asset.
Demonstrated ability to develop and analyze complex reports and develop performance related reporting.
Demonstrated ability to communicate effectively both verbally and in writing.
Being able to work independently and part of the team.
Experience with working in an unionized or regulatory environment will be an asset

In this role, you will have the option to participate in a flexible work program, enabling you to work from an approved flex location in British Columbia up to 85 days a year (equivalent to approximately two days a week), subject to business or operational needs.

Our engaging workplace offers a wide range of challenging opportunities, while being safe, inclusive, and diverse. We offer a competitive salary and benefits package, while supporting life-long career development. We also encourage volunteerism and nourish the need to give back to your community.

To learn more about the recruitment process with FortisBC, please visit the You’re Applying. What now? page for additional information.

FortisBC acknowledges and respects Indigenous Peoples in Canada, on whose Traditional Territories we all live and work. FortisBC is committed to Reconciliation with Indigenous Peoples and is guided by our Statement of Indigenous Principles .

Apply About employer

More about this job

Responsibilities

Forecast short- and long-term staffing needs and develop and publish schedules for contact centres and Billing Operations across multiple sites and job classifications. Monitor real-time demand, administer workforce scheduling processes, analyze operational reports, and recommend staffing for planned activities.

Requirements

Requires a bachelor’s degree or diploma in a related discipline and 2 to 3 years of recent related experience in a call centre environment, or an equivalent combination of education and experience. Candidates need a valid British Columbia driver’s license, workforce management system knowledge, advanced Excel skills, and strong communication and reporting abilities; NICE WFM, NICE CxOne, Power BI, and unionized or regulated environment experience are assets.

Skills

Workforce Forecasting
Staff Scheduling
Workforce Management Systems
Real-Time Operations Monitoring
Workload Queue Monitoring
Shift Bids
Vacation Bids
Schedule Administration
Data Analysis
Report Development
Performance Reporting
Advanced Microsoft Excel
Power BI
NICE WFM
NICE CxOne
Stakeholder Communication

Visa sponsorship

Not detected in the job text

Keywords

Workforce Planning
Workforce Forecasting
Short-Term Forecasting
Long-Term Forecasting
Staff Scheduling
Contact Centre
Billing Operations
Workforce Management Systems
NICE WFM
NICE CxOne
Microsoft Excel
Power BI
Real-Time Operations
Workload Queues
Shift Bids
Vacation Bids
Schedule Changes
Shift Trades
Performance Reporting
Complex Reports
Historical Data
Customer Demand
Call Centre
Unionized Environment
Regulatory Environment
Gas
Electricity

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