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Business Systems Analyst (Dynamics 365 BC)
Yochana
Mississauga, ON
- Contract
Role: Business Systems Analyst (Dynamics 365 BC) - Hybrid Mississauga
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Toronto, ON
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BC · British Columbia, Canada
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Senior Analyst, Lease Accounting
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Toronto, ON
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Business Credit Analyst
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Nanaimo, BC · Victoria, BC
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Product Owner, Solutions des marchés des capitaux
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Analyst - Information Security
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Serve as an advisor to business and technology teams on issues related to cybersecurity risks and controls.
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Project Leader (Systems Analyst) - Competition ID: 4882
Kwantlen Polytechnic University
Surrey, BC
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Supply Chain Data Analyst
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System Test Analyst
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Ottawa, ON
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Automation Quality Assurance Analyst
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AB · Alberta, Canada
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Senior Finance Analyst
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Toronto, ON
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Product Control Analyst
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Toronto, ON
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…job-related knowledge, geographic location, and other specific business and organizational…
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Engineer I
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Mississauga, ON · Toronto, ON
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…job-related knowledge, geographic location, and other specific business and organizational…
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Applications Support Sr Analyst - Assistant Vice President
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FortisBC

Workforce Planning Analyst

Trail, BC, Canada

Expected Hiring Range: $34.51 to $40.56 Hourly · Full-time

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Job details

Pay: Expected Hiring Range: $34.51 to $40.56 Hourly
Job type: Full-time
Apply by: Dec 4, 2026
Posting language: English
Posted: Nov 4, 2026

Original job description

Branch: Gas

Affiliation: Management & Exempt

Employment Status: Full-Time Temporary

Expected Hiring Range: $34.51 to $40.56 Hourly

Short-term Incentive Eligible: No

Workplace Flexibility: Yes

Temp Duration: till approx Jan 14, 2028

Posting End Date: Open until filled

As the province’s largest energy provider with more than 100 years of knowledge and experience, we proudly deliver renewable energy, natural gas, electricity and propane to 1.3 million customers.

We're actively seeking new talent to join our mission of delivering a stronger energy future in B.C. As one of BC's Top Employers with a diverse team of over 2,700 employees, we are committed to a safe and inclusive culture where each of us can connect, belong, and grow. Join us, and together, let's shape a brighter future for B.C.

Position Overview

Do you have the analytical expertise to develop accurate forecasts and transform data into actionable workforce planning insights?

Are you a strategic thinker with a knack for looking at the bigger picture?

Are you a master scheduler with an ability to put on the right staff at the right time to ensure our business runs smoothly?

If so, look no further! We want to hear from you! We’re looking for new talent to join us as we reinvent the future of energy. As part of our Workforce Planning team, you’ll join a diverse team of employees we can’t do without!

If you like meaningful work, a dynamic environment and forward-thinking colleagues, build your career with us. Let’s rethink energy together.

As our Workforce Planning Analyst, you are responsible for the short and long term scheduling and forecasting needs for our Gas and Electric contact centre(s) and Billing Operations. You will ensure that we are able to deliver quality service and great experiences to our customers and our staff by having the right number of staff at the right time.

In this role, you will:

Forecast short- and long-term staffing requirements.
Develop, maintain, and publish schedules across multiple sites and job classifications.
Monitor real-time operations and workload queues to ensure resources align with customer demand.
Administer shift bids, vacation bids, schedule changes, and related workforce processes.
Produce, analyze, and enhance reports to identify trends, gaps, and operational opportunities.
Provide scheduling recommendations for training, meetings, and other planned activities using historical data and forecasting insights.
Maintain effective working relationships with operational teams and stakeholders across sites.
Support day-to-day workforce management activities, including shift trades, medical appointments, and schedule updates.

What it takes:

Bachelor’s degree or diploma in a related discipline from a recognized program plus 2 to 3 years recent, related experience in a call centre environment or an equivalent combination of education, training and experience.
Valid BC Driver’s License
Working knowledge of workforce management systems is required.
Working knowledge of NICE WFM & NICE CxOne is an asset.
Advanced level skills in MS Excel.
Working knowledge of Power BI is an asset.
Demonstrated ability to develop and analyze complex reports and develop performance related reporting.
Demonstrated ability to communicate effectively both verbally and in writing.
Being able to work independently and part of the team.
Experience with working in an unionized or regulatory environment will be an asset

In this role, you will have the option to participate in a flexible work program, enabling you to work from an approved flex location in British Columbia up to 85 days a year (equivalent to approximately two days a week), subject to business or operational needs.

Our engaging workplace offers a wide range of challenging opportunities, while being safe, inclusive, and diverse. We offer a competitive salary and benefits package, while supporting life-long career development. We also encourage volunteerism and nourish the need to give back to your community.

To learn more about the recruitment process with FortisBC, please visit the You’re Applying. What now? page for additional information.

FortisBC acknowledges and respects Indigenous Peoples in Canada, on whose Traditional Territories we all live and work. FortisBC is committed to Reconciliation with Indigenous Peoples and is guided by our Statement of Indigenous Principles .

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More about this job

Responsibilities

Forecast short- and long-term staffing needs and develop, maintain, and publish schedules for contact centres and Billing Operations across multiple sites and job classifications. Monitor real-time workloads, administer workforce scheduling processes, analyze reports, and recommend staffing for training, meetings, and other planned activities.

Requirements

Requires a bachelor’s degree or diploma in a related discipline and 2 to 3 years of recent related experience in a call centre environment, or an equivalent combination of education, training, and experience. Candidates need a valid British Columbia driver’s license, working knowledge of workforce management systems, advanced Microsoft Excel skills, and strong reporting and communication abilities; NICE WFM, NICE CxOne, Power BI, and unionized or regulatory experience are assets.

Skills

Workforce Forecasting
Staff Scheduling
Workforce Management Systems
Real-Time Operations Monitoring
Workload Queue Monitoring
Shift Bids
Vacation Bids
Schedule Administration
Data Analysis
Complex Reporting
Performance Reporting
Microsoft Excel
Power BI
NICE WFM
NICE CxOne
Stakeholder Communication

Visa sponsorship

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Keywords

Workforce Planning
Workforce Forecasting
Staffing Requirements
Contact Centre
Billing Operations
Scheduling
Multiple Sites
Job Classifications
Real-Time Operations
Workload Queues
Shift Bids
Vacation Bids
Schedule Changes
Workforce Management Systems
NICE WFM
NICE CxOne
Microsoft Excel
Power BI
Complex Reporting
Performance Reporting
Historical Data
Customer Demand
Call Centre
Unionized Environment
Regulatory Environment
Gas
Electricity
Utilities

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