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Added 9 mins ago
TB
Distribution Coordinator - Contract
The Beer Store
Bolton, ON
- Contract
…brings passion, expertise, and a commitment to exceptional service every day. We are proud to foster a respectful and inclusive culture where diverse perspectives and experiences help us…
Added 9 mins ago
LC
Delivery Person, Hourly Part Time Evening
Loblaw Companies Limited
Chatham-Kent, ON · Chatham, ON
- Part-time
Valid driver's license with a good driving record
Added 9 mins ago
A
Salesperson - Audi Winnipeg
AutoCanada
Winnipeg, MB
- $60,000 to $100,000 CAD / year
- Other
Possession of authorized documentation required to gain employment, in addition to having a current, valid CA-issued Driver’s License and acceptable Driver’s Abstract
Added 9 mins ago
CF
Shipping and Receiving Clerk (4)
Canadian Forces Morale and Welfare Services
Saint-Jean-sur-Richelieu, QC · St-Jean-Sur-Richelieu, QC
- Full-time
…understanding of the unique pressures and rewards of military service to provide the best customer experience for our members and to simplify and improve their lives. If you thrive in a…
Added 9 mins ago
AL
Shop Technician, Elie
AgWest Ltd.
Elie, MB
- Full-time
…team player, and dedicated to delivering exceptional customer service. Sound like…
Added 9 mins ago
BF
Fire Extinguisher Technician-EN
Brogan Fire & Safety
Grande Prairie, AB
- Full-time
Reporting to the Business Centre's Manager, the Service Technician is responsible for completing a variety of required services and customer support both in house as well as in a mobile…
Added 9 mins ago
EG
Truck Mechanic
Emterra Group
Mississauga, ON
- Full-time
…companies. organizations have been deemed to be an “essential service” by providing collection and processing for recycling, organics, and waste that keep our communities clean and safe.…
Added 9 mins ago
C
Supervisor Track Maintenance-CA
CN
Brampton, ON
- Full-time
Participate in activities related to derailments and disruptions in service, while working with Transportation and Mechanical to determine the cause and future prevention
Added 9 mins ago
BT
Driver
Bumper to Bumper Canada
Sutton, ON
- Full-time
We are looking for someone seeking exciting new opportunities as Driver for our thriving team in Sutton, ON. The successful person will be an energetic, customer focused, self-starter who…
Added 9 mins ago
A
Lot attendant - Crowfoot Hyundai
AutoCanada
Calgary, AB
- $15 to $16 CAD / hour
- Other
Valid Alberta Class 5 driver’s licence with a clean driving record.
Added 9 mins ago
A
Detailer - Sherwood Park Volkswagen
AutoCanada
Sherwood Park, AB
- $20 to $20.01 CAD / hour
- Other
The Service Department Detailer is responsible for cleaning and detailing vehicles to dealership standards, ensuring both the interior and exterior are in excellent condition for customer…
Added 9 mins ago
V|
Maintenance Cleaner
Veolia | North America
AB · Edmonton, AB
- Full-time
Strong customer service attitude and commitment to providing exceptional customer service and quality results.
Added 10 mins ago
Municipal Pipe Layer - Prince Rupert (LOA Provided - BC Wide Applicants Welcome)
Infracon Construction Inc.
Kamloops, BC
Assist with manhole, catch basin, valve, fitting, hydrant, service, tie-in, and related municipal infrastructure installation
Added 10 mins ago
Municipal Pipe Layer - Prince Rupert (LOA Provided - BC Wide Applicants Welcome)
Infracon Construction Inc.
Prince George, BC
Assist with manhole, catch basin, valve, fitting, hydrant, service, tie-in, and related municipal infrastructure installation
Added 10 mins ago
TE
Welder
TC Energy
Spruce Grove, AB · Mica Link Office
- Full-time
…facilities construction teams and will be responsible for in-service, piping, and structural steel welding for transmission pipeline…
Added 10 mins ago
SR
Driver 3 - Tractor Trailer Operator
Sunbelt Rentals, Inc.
Ottawa, ON
- Full-time
…present a comprehensive equipment offering, our expertise and service are what truly distinguish us from the…
Added 10 mins ago
Sr. Code Compliance Officer
The City of Fort Worth
Abbotsford, British Columbia
…membership in an employee organization, parental status, military service, or another non-merit…
Added 10 mins ago
TS
Christmas Kettle Driver
The Salvation Army Canada and Bermuda Territory
Hamilton, ON
- Part-time
…needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks…
Added 10 mins ago
CC
Merchandiser - Part-Time - Chatham
Coca-Cola Canada Bottling Limited
London, ON
- Part-time
…more than just ambassadors; they are champions of superior…
Added 10 mins ago
ST
Dispatch Coordinator (Edmonton)
Steele's Transportation Group
AB · Edmonton, AB
- $55,000 to $65,000 CAD / year
- Full-time
Monitor driver locations, open stops, urgent pickups and appointment risk, and adjust before a service failure happens.
Added 10 mins ago
Administrative Support Clerk, Mental Health and Substance Use Services
Fraser Health
Surrey, BC
Supporting the Vision, Values, Purpose and Commitments of Fraser Health including service delivery that is centered around patients/clients/residents and families, the Administrative…
Added 10 mins ago
Technician, Medical Device Reprocessing, Veterinary Medical Centre
University of Saskatchewan
Saskatoon, SK
…of sterility and inventory control. Normal hospital central service environment with high noise levels, some unpleasant odors, dress code, traffic pattern restrictions and above-average…
Added 10 mins ago
Donation Processing Administrator, University Relations
University of Saskatchewan
Saskatoon, SK
Nature of Work: As a member of the Donations and Trusts team, the Donation Processing Administrator works in a team and service-oriented environment, following established procedures and…
Added 25 mins ago
Water Truck Operator
Vertex Resource Group
Crossfield, AB
Ensure customer and client satisfaction by providing excellent customer service at all times
Added 25 mins ago
PA
Used Car Sales Manager (Performance Hyundai Brampton)
Performance Auto Group
Brampton, ON
- Full-time
…consistently recognized for our commitment to excellence in sales, service and guest…

FortisBC

Workforce Planning Analyst

Trail, BC, Canada

Expected Hiring Range: $34.51 to $40.56 Hourly · Full-time

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Job details

Pay: Expected Hiring Range: $34.51 to $40.56 Hourly
Job type: Full-time
Apply by: Dec 4, 2026
Posting language: English
Posted: Nov 4, 2026

Original job description

Branch: Gas

Affiliation: Management & Exempt

Employment Status: Full-Time Temporary

Expected Hiring Range: $34.51 to $40.56 Hourly

Short-term Incentive Eligible: No

Workplace Flexibility: Yes

Temp Duration: till approx Jan 14, 2028

Posting End Date: Open until filled

As the province’s largest energy provider with more than 100 years of knowledge and experience, we proudly deliver renewable energy, natural gas, electricity and propane to 1.3 million customers.

We're actively seeking new talent to join our mission of delivering a stronger energy future in B.C. As one of BC's Top Employers with a diverse team of over 2,700 employees, we are committed to a safe and inclusive culture where each of us can connect, belong, and grow. Join us, and together, let's shape a brighter future for B.C.

Position Overview

Do you have the analytical expertise to develop accurate forecasts and transform data into actionable workforce planning insights?

Are you a strategic thinker with a knack for looking at the bigger picture?

Are you a master scheduler with an ability to put on the right staff at the right time to ensure our business runs smoothly?

If so, look no further! We want to hear from you! We’re looking for new talent to join us as we reinvent the future of energy. As part of our Workforce Planning team, you’ll join a diverse team of employees we can’t do without!

If you like meaningful work, a dynamic environment and forward-thinking colleagues, build your career with us. Let’s rethink energy together.

As our Workforce Planning Analyst, you are responsible for the short and long term scheduling and forecasting needs for our Gas and Electric contact centre(s) and Billing Operations. You will ensure that we are able to deliver quality service and great experiences to our customers and our staff by having the right number of staff at the right time.

In this role, you will:

Forecast short- and long-term staffing requirements.
Develop, maintain, and publish schedules across multiple sites and job classifications.
Monitor real-time operations and workload queues to ensure resources align with customer demand.
Administer shift bids, vacation bids, schedule changes, and related workforce processes.
Produce, analyze, and enhance reports to identify trends, gaps, and operational opportunities.
Provide scheduling recommendations for training, meetings, and other planned activities using historical data and forecasting insights.
Maintain effective working relationships with operational teams and stakeholders across sites.
Support day-to-day workforce management activities, including shift trades, medical appointments, and schedule updates.

What it takes:

Bachelor’s degree or diploma in a related discipline from a recognized program plus 2 to 3 years recent, related experience in a call centre environment or an equivalent combination of education, training and experience.
Valid BC Driver’s License
Working knowledge of workforce management systems is required.
Working knowledge of NICE WFM & NICE CxOne is an asset.
Advanced level skills in MS Excel.
Working knowledge of Power BI is an asset.
Demonstrated ability to develop and analyze complex reports and develop performance related reporting.
Demonstrated ability to communicate effectively both verbally and in writing.
Being able to work independently and part of the team.
Experience with working in an unionized or regulatory environment will be an asset

In this role, you will have the option to participate in a flexible work program, enabling you to work from an approved flex location in British Columbia up to 85 days a year (equivalent to approximately two days a week), subject to business or operational needs.

Our engaging workplace offers a wide range of challenging opportunities, while being safe, inclusive, and diverse. We offer a competitive salary and benefits package, while supporting life-long career development. We also encourage volunteerism and nourish the need to give back to your community.

To learn more about the recruitment process with FortisBC, please visit the You’re Applying. What now? page for additional information.

FortisBC acknowledges and respects Indigenous Peoples in Canada, on whose Traditional Territories we all live and work. FortisBC is committed to Reconciliation with Indigenous Peoples and is guided by our Statement of Indigenous Principles .

Apply About employer

More about this job

Responsibilities

Forecast short- and long-term staffing needs and develop, maintain, and publish schedules for contact centres and Billing Operations across multiple sites and job classifications. Monitor real-time workloads, administer workforce scheduling processes, analyze reports, and recommend staffing for training, meetings, and other planned activities.

Requirements

Requires a bachelor’s degree or diploma in a related discipline and 2 to 3 years of recent related experience in a call centre environment, or an equivalent combination of education, training, and experience. Candidates need a valid British Columbia driver’s license, working knowledge of workforce management systems, advanced Microsoft Excel skills, and strong reporting and communication abilities; NICE WFM, NICE CxOne, Power BI, and unionized or regulatory experience are assets.

Skills

Workforce Forecasting
Staff Scheduling
Workforce Management Systems
Real-Time Operations Monitoring
Workload Queue Monitoring
Shift Bids
Vacation Bids
Schedule Administration
Data Analysis
Complex Reporting
Performance Reporting
Microsoft Excel
Power BI
NICE WFM
NICE CxOne
Stakeholder Communication

Visa sponsorship

Not detected in the job text

Keywords

Workforce Planning
Workforce Forecasting
Staffing Requirements
Contact Centre
Billing Operations
Scheduling
Multiple Sites
Job Classifications
Real-Time Operations
Workload Queues
Shift Bids
Vacation Bids
Schedule Changes
Workforce Management Systems
NICE WFM
NICE CxOne
Microsoft Excel
Power BI
Complex Reporting
Performance Reporting
Historical Data
Customer Demand
Call Centre
Unionized Environment
Regulatory Environment
Gas
Electricity
Utilities

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