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Added 6 mins ago
Network Analyst Manager
Enzo
Caledon, ON · Toronto, ON
Actual pay may vary based on job-related factors such as experience, skills, qualifications, location, and business needs. This role may also be eligible for additional compensation,…
Added 10 mins ago
Investment Analyst
Department of Finance
Winnipeg, MB
The Investment Analyst supports the management and performance of the Province’s investment portfolios by overseeing investment transactions, conducting financial and credit analysis,…
Added 20 mins ago
Y
Business Systems Analyst (Dynamics 365 BC)
Yochana
Mississauga, ON
- Contract
Role: Business Systems Analyst (Dynamics 365 BC) - Hybrid Mississauga
Added 21 mins ago
B
Senior Databricks Data Platform Engineer
Brillio
Canada
- Contract
…This is a platform-first role: rather than building individual business pipelines, you will build the foundation that every data engineer, analyst, and data scientist depends on, including…
Added 21 mins ago
F饭
Marketing Business Systems Analyst
Fantuan 饭团
Toronto, ON
- Full-time
1. Business Requirements Analysis & System Optimization
Added 21 mins ago
IG
Sr. Product Owner
Insight Global
Toronto, ON
- $70 to $75 CAD / hour
- Full-time
Former Business Analyst (BA): Previous BA experience aids in understanding business processes and stakeholder communication.
Added 1 hour ago
PH
Privacy and Security Analyst, BC Health Workday
Provincial Health Services Authority
BC · British Columbia, Canada
- Full-time
Added 1 hour ago
C
Manufacturing Business Analyst (Cabico Coaticook)
Cabico&co
Coaticook, QC
- Full-time
We are seeking a Business Analyst to join our team at our Coaticook, QC site. Your mission: you will bridge the needs of the business and production teams with our technological solutions.…
Added 1 hour ago
PH
Project Coordinator
Provincial Health Services Authority
Vancouver, BC
- Full-time
A Bachelor’s degree in Health or Social Sciences, or Business Administration plus 2-3 years in a Project Coordinator or Policy Analyst role in a health, social services, government, or…
Added 1 hour ago
PH
Financial Analyst, Physician Compensation
Provincial Health Services Authority
Vancouver, BC
- Full-time
The Financial Analyst provides financial analysis, reporting, forecasting, and decision support related to physician compensation, funding, salaries, and recoveries across the Provincial…
Added 1 hour ago
OP
Senior Analyst, Lease Accounting
Oxford Properties Group
Toronto, ON
- Full-time
The Senior Analyst, Lease Accounting involves reviewing and interpreting lease documents to ensure accurate setup for billing tenants and verifying the accuracy of tenant recoveries during…
Added 1 hour ago
CC
Business Credit Analyst
Coastal Community
Nanaimo, BC · Victoria, BC
- Full-time
…and we’ve got an opportunity for you. We are looking for a Business Credit Analyst to join our Commercial Services team, so if you’re passionate about commercial lending and have experience…
Added 1 hour ago
AC
Analyste d’affaires, Marchés des capitaux
Amaris Consulting | Part of Mantu
Toronto, ON
- Full-time
You will be supporting different projects through your expertise as Business Analyst, Capital Markets.
Added 1 hour ago
AC
Product Owner, Solutions des marchés des capitaux
Amaris Consulting | Part of Mantu
Toronto, ON
- Full-time
Relevant experience as a Product Owner, Senior Business Analyst or technology-delivery professional.
Added 1 hour ago
I
Analyst - Information Security
Innergex
Longueuil, QC
- Full-time
Participate in the investigation and management of security incidents, including root cause analysis, documentation, and the implementation of corrective measures.
Added 1 hour ago
KP
Project Leader (Systems Analyst) - Competition ID: 4882
Kwantlen Polytechnic University
Surrey, BC
- Full-time
…development and project management life cycle, technology planning, business area analysis, systems design and client support services to users of Kwantlen Polytechnic University’s…
Added 1 hour ago
OM
Analyst, Marketing Science
Omnicom Media
Toronto, ON
- Full-time
As an Analyst, you will support functions across a wide array of Data Analysis and Operational needs, including:
Added 1 hour ago
FS
Senior Risk Analyst
Financial Services Regulatory Authority of Ontario (FSRA)
Toronto, ON
- Full-time
Conducts comprehensive risk analysis of business intelligence, market data, financial and other regulatory information requested from / submitted by credit unions, to assess each…
Added 1 hour ago
C
Supply Chain Data Analyst
Convergint
Calgary, AB
- Full-time
Job Description: Convergint is looking for a team-oriented, results-driven, Supply Chain Data Analyst, to join our amazing culture. As the Supply Chain Data Analyst, you will be responsible…
Added 1 hour ago
E
System Test Analyst
Ericsson
Ottawa, ON
- Full-time
The role of System Test Analyst is located in Ottawa. Ericsson promotes and supports a hybrid workplace environment. This is a full-time, and permanent based position within the Systems,…
Added 1 hour ago
AC
Full-time Institutional Research Advanced Data Analyst
Algonquin College of Applied Arts and Technology
Ottawa, ON
- Full-time
Reporting to the Manager, Institutional Analytics and Planning, the IR Advanced Data Analyst develops predictive models, forecasts and advanced analytical tools to support strategic,…
Added 1 hour ago
1P
Automation Quality Assurance Analyst
10 Percent Recruiting Ltd.
AB · Alberta, Canada
- Contract
Our client is seeking a detail-oriented Automated QA Analyst to support the design, development, execution, and maintenance of automated testing solutions across enterprise applications.…
Added 1 hour ago
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Senior Finance Analyst
TD
Toronto, ON
- Full-time
The successful candidate will lead end-to-end Financial Planning & Analysis activities, execute monthly financial performance reporting, and play a key role in supporting business leaders…
Added 1 hour ago
T
Product Control Analyst
TD
Toronto, ON
- Full-time
…job-related knowledge, geographic location, and other specific business and organizational…
Added 1 hour ago
C
Applications Support Sr Analyst - Assistant Vice President
Citi
Mississauga, ON
- Full-time
The Apps Support Sr Analyst is a seasoned professional role. Applies in-depth disciplinary knowledge, contributing to the development of new techniques and the improvement of processes and…

FortisBC

Workforce Planning Analyst

Burnaby, BC, Canada
Prince George, BC, Canada
Trail, BC, Canada

Branch: Gas Affiliation: Management & Exempt Employment Status: Full-Time Temporary Expected Hiring Range: $34.51 to $40.56 Hourly Short-term Incentive Eligible: No Workplace Flexibility: Yes Temp Duration: till approx Jan 14, 2028 Posting End Date: Open until filled · Full-time · Temporary

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Job details

Pay: Branch: Gas Affiliation: Management & Exempt Employment Status: Full-Time Temporary Expected Hiring Range: $34.51 to $40.56 Hourly Short-term Incentive Eligible: No Workplace Flexibility: Yes Temp Duration: till approx Jan 14, 2028 Posting End Date: Open until filled
Job type: Full-time · Temporary
Posting language: English
Posted: Nov 4, 2026

Original job description

As the province’s largest energy provider with more than 100 years of knowledge and experience, we proudly deliver renewable energy, natural gas, electricity and propane to 1.3 million customers.

We're actively seeking new talent to join our mission of delivering a stronger energy future in B.C. As one of BC's Top Employers with a diverse team of over 2,700 employees, we are committed to a safe and inclusive culture where each of us can connect, belong, and grow. Join us, and together, let's shape a brighter future for B.C.

Position Overview

Do you have the analytical expertise to develop accurate forecasts and transform data into actionable workforce planning insights?

Are you a strategic thinker with a knack for looking at the bigger picture?

Are you a master scheduler with an ability to put on the right staff at the right time to ensure our business runs smoothly?

If so, look no further! We want to hear from you! We’re looking for new talent to join us as we reinvent the future of energy. As part of our Workforce Planning team, you’ll join a diverse team of employees we can’t do without!

If you like meaningful work, a dynamic environment and forward-thinking colleagues, build your career with us. Let’s rethink energy together.

As our Workforce Planning Analyst, you are responsible for the short and long term scheduling and forecasting needs for our Gas and Electric contact centre(s) and Billing Operations. You will ensure that we are able to deliver quality service and great experiences to our customers and our staff by having the right number of staff at the right time.

In this role, you will:

Forecast short- and long-term staffing requirements.
Develop, maintain, and publish schedules across multiple sites and job classifications.
Monitor real-time operations and workload queues to ensure resources align with customer demand.
Administer shift bids, vacation bids, schedule changes, and related workforce processes.
Produce, analyze, and enhance reports to identify trends, gaps, and operational opportunities.
Provide scheduling recommendations for training, meetings, and other planned activities using historical data and forecasting insights.
Maintain effective working relationships with operational teams and stakeholders across sites.
Support day-to-day workforce management activities, including shift trades, medical appointments, and schedule updates.

What it takes:

Bachelor’s degree or diploma in a related discipline from a recognized program plus 2 to 3 years recent, related experience in a call centre environment or an equivalent combination of education, training and experience.
Valid BC Driver’s License
Working knowledge of workforce management systems is required.
Working knowledge of NICE WFM & NICE CxOne is an asset.
Advanced level skills in MS Excel.
Working knowledge of Power BI is an asset.
Demonstrated ability to develop and analyze complex reports and develop performance related reporting.
Demonstrated ability to communicate effectively both verbally and in writing.
Being able to work independently and part of the team.
Experience with working in an unionized or regulatory environment will be an asset

In this role, you will have the option to participate in a flexible work program, enabling you to work from an approved flex location in British Columbia up to 85 days a year (equivalent to approximately two days a week), subject to business or operational needs.

Our engaging workplace offers a wide range of challenging opportunities, while being safe, inclusive, and diverse. We offer a competitive salary and benefits package, while supporting life-long career development. We also encourage volunteerism and nourish the need to give back to your community.

To learn more about the recruitment process with FortisBC, please visit the You’re Applying. What now? page for additional information.

FortisBC acknowledges and respects Indigenous Peoples in Canada, on whose Traditional Territories we all live and work. FortisBC is committed to Reconciliation with Indigenous Peoples and is guided by our Statement of Indigenous Principles.

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More about this job

Responsibilities

The Workforce Planning Analyst is responsible for short and long-term scheduling and forecasting for contact centers and billing operations. They monitor real-time operations and analyze data to ensure optimal staffing levels and service quality.

Requirements

Candidates must have a bachelor's degree or diploma in a related discipline plus 2 to 3 years of recent experience in a call center environment. Proficiency in workforce management systems and advanced MS Excel skills are required.

Skills

Workforce planning
Forecasting
Scheduling
Data analysis
MS Excel
NICE WFM
NICE CxOne
Power BI
Reporting
Operational management
Communication
Problem solving
Strategic thinking

Benefits

Competitive salary
Flexible work program
Career development
Volunteer opportunities

Visa sponsorship

Not detected in the job text

Keywords

Workforce Planning
Forecasting
Scheduling
Contact Centre
Billing Operations
Data Analysis
MS Excel
NICE WFM
NICE CxOne
Power BI
Reporting
Operational Efficiency
Staffing Requirements
Shift Bidding
Workload Management
Energy Sector
Hybrid Work

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