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Added 6 mins ago
MM
Trade Compliance Analyst
MTU Maintenance Canada
Delta, BC
- Full-time
The ‘Trade Compliance Analyst is responsible for the efficient and compliant movement of goods across domestic and international markets. As part of the Logistics team, the role involves…
Added 6 mins ago
FS
Senior Risk Analyst
Financial Services Regulatory Authority of Ontario (FSRA)
Toronto, ON
- Full-time
Oral communication and interpersonal skills to provide risk analysis expertise, customer services and lead/ support change initiatives with multiple stakeholders.
Added 6 mins ago
C
Supply Chain Data Analyst
Convergint
Calgary, AB
- Full-time
Job Description: Convergint is looking for a team-oriented, results-driven, Supply Chain Data Analyst, to join our amazing culture. As the Supply Chain Data Analyst, you will be responsible…
Added 21 mins ago
C
Applications Support Sr Analyst - Assistant Vice President
Citi
Mississauga, ON
- Full-time
The Apps Support Sr Analyst is a seasoned professional role. Applies in-depth disciplinary knowledge, contributing to the development of new techniques and the improvement of processes and…
Added 36 mins ago
HT
Master Data Mgmt Analyst
Husky Technologies
Bolton, ON
- Full-time
Husky TechnologiesTM a company with a strong foundation built on innovation, close customer relationships, a strong sense of community and a unique culture and values. We are looking for…
Added 36 mins ago
HT
Senior Financial Analyst - Corporate Accounting
Husky Technologies
Bolton, ON
- Full-time
…working with our global Husky Finance teams, the Senior Financial Analyst plays a critical role in the timely and accurate preparation of our consolidated financial statements. This role…
Added 51 mins ago
C
Manager, Business Analyst - CHAPS / High-Value Payments
Cognizant
Toronto, ON
- Full-time
As a Manager, Business Analyst - CHAPS / High-Value Payments, you will make an impact by translating complex UK high-value payment and regulatory requirements into clear business and…
Added 51 mins ago
Amazon Finance Rotational Program (AFRP) - Operations Finance, Early Career - 2027
Amazon
Toronto, ON
The Operations Finance Rotational Program (OFRP) - Operations Financial Analyst role is an intensive two-year, entry-level undergraduate rotational program spanning two year-long…
Added 51 mins ago
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Financial Analyst, Corporate Functions
BRP
Sherbrooke, QC
- Full-time
We are seeking a financial analyst who will report to the manager, finance, corporate FP&A, responsible for producing and enhancing financial reports, working on continuous improvement…
Added 1 hour ago
R
Supply Chain Management Support Analyst
Raise
Calgary, AB
- Contract
Raise is currently hiring a Supply Chain Management Support Analyst on behalf of our client. They’re expanding their team to meet growing needs, making this a unique opportunity to work…
Added 1 hour ago
R
Senior Broadcast Technologist (T & I) (On-site)
Radio-Canada
Toronto, ON
- Full-time
We are looking for a Broadcast and IT Systems Specialist to support the studio, content creation, and presentation groups with technical issues as well as help implement groundbreaking…
Added 1 hour ago
UO
Billing Analyst, Medical Clinic
University of Calgary
Calgary, AB
- Full-time
The University of Calgary Medical Clinic in the Cumming School of Medicine is currently seeking a Full-time Regular Billing Analyst.
Added 1 hour ago
T
Senior Business Program Analyst
TD
Toronto, ON
- Full-time
The Senior Business Program Analyst will support the implementation and growth of Wealth's iD8 capability through data analysis, reporting, and communications, and will collaborate closely…
Added 1 hour ago
Workforce Planning Analyst
FortisBC
Burnaby, BC · Prince George, BC · Trail, BC
As our Workforce Planning Analyst, you are responsible for the short and long term scheduling and forecasting needs for our Gas and Electric contact centre(s) and Billing Operations. You…
Added 1 hour ago
CI
Senior Customs Analyst
Cole International
Regina, SK
- Full-time
Since 1958, Cole International has been delivering creative logistics solutions that remove trade barriers and earn customer trust. With a global presence, we focus on customs brokerage,…
Added 1 hour ago
O
Senior Analyst, Lease Accounting
OMERS
Toronto, ON · Head Office Toronto
- Full-time
Join us to accelerate your growth & development, prioritize wellness, build connections, and support the communities where we live and work.
Added 1 hour ago
M
Technology Program Management, Vice President
MUFG
Toronto, ON
- Full-time
· Prior business analyst experience and/or operational expertise preferred.
Added 1 hour ago
K
Sales Operations Analyst - Payward Services
Kraken
Remote, Canada
- Full-time
- Remote
As the first dedicated Sales Operations Analyst on the team, you’ll support Business Development across PWS and xStocks so our salespeople can spend their time selling. You’ll run RFP and…
Added 1 hour ago
D
Analyst, Product administration
Desjardins
Levis, QC
- Full-time
As a product administration analyst, you provide administrative support to Desjardins components and help administer specialized products and member/client accounts. You analyze and help…
Added 2 hours ago
B
Senior Analyst
BMO
Toronto, ON · FCP
- Full-time
Consolidates, analyzes, and reports on the financial performance of the business / group to support the month-, quarter-, and year-end closing process, including financial reporting and…
Added 2 hours ago
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Portfolio Analyst
BMO
Ottawa, ON · Toronto, ON · FCP
- Full-time
Analyzes credit information to support lending decisions and processes for new and existing Commercial banking loans and credit solutions in an assigned portfolio of clients. Makes credit…
Added 2 hours ago
F
Workforce Planning Analyst
FortisBC
Trail, BC
- Full-time
As our Workforce Planning Analyst, you are responsible for the short and long term scheduling and forecasting needs for our Gas and Electric contact centre(s) and Billing Operations. You…
Added 2 hours ago
F
Workforce Planning Analyst
FortisBC
Prince George, BC
- Full-time
As our Workforce Planning Analyst, you are responsible for the short and long term scheduling and forecasting needs for our Gas and Electric contact centre(s) and Billing Operations. You…
Added 2 hours ago
F
Workforce Planning Analyst
FortisBC
Burnaby, BC
- Full-time
As our Workforce Planning Analyst, you are responsible for the short and long term scheduling and forecasting needs for our Gas and Electric contact centre(s) and Billing Operations. You…
Added 2 hours ago
A
SCM Support Analyst
Adecco
Calgary, AB
- $49 to $60 CAD / hour
- Full-time
Reporting to the Team Lead, SCM Support Services, the SCM Support Analyst provides front-line support for Supply Chain Management (SCM) applications and procure-to-pay (P2P) processes…

FortisBC

Workforce Planning Analyst

Burnaby, BC, Canada
Prince George, BC, Canada
Trail, BC, Canada

Branch: Gas Affiliation: Management & Exempt Employment Status: Full-Time Temporary Expected Hiring Range: $34.51 to $40.56 Hourly Short-term Incentive Eligible: No Workplace Flexibility: Yes Temp Duration: till approx Jan 14, 2028 Posting End Date: Open until filled · Full-time · Temporary

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Job details

Pay: Branch: Gas Affiliation: Management & Exempt Employment Status: Full-Time Temporary Expected Hiring Range: $34.51 to $40.56 Hourly Short-term Incentive Eligible: No Workplace Flexibility: Yes Temp Duration: till approx Jan 14, 2028 Posting End Date: Open until filled
Job type: Full-time · Temporary
Posting language: English
Posted: Nov 4, 2026

Original job description

As the province’s largest energy provider with more than 100 years of knowledge and experience, we proudly deliver renewable energy, natural gas, electricity and propane to 1.3 million customers.

We're actively seeking new talent to join our mission of delivering a stronger energy future in B.C. As one of BC's Top Employers with a diverse team of over 2,700 employees, we are committed to a safe and inclusive culture where each of us can connect, belong, and grow. Join us, and together, let's shape a brighter future for B.C.

Position Overview

Do you have the analytical expertise to develop accurate forecasts and transform data into actionable workforce planning insights?

Are you a strategic thinker with a knack for looking at the bigger picture?

Are you a master scheduler with an ability to put on the right staff at the right time to ensure our business runs smoothly?

If so, look no further! We want to hear from you! We’re looking for new talent to join us as we reinvent the future of energy. As part of our Workforce Planning team, you’ll join a diverse team of employees we can’t do without!

If you like meaningful work, a dynamic environment and forward-thinking colleagues, build your career with us. Let’s rethink energy together.

As our Workforce Planning Analyst, you are responsible for the short and long term scheduling and forecasting needs for our Gas and Electric contact centre(s) and Billing Operations. You will ensure that we are able to deliver quality service and great experiences to our customers and our staff by having the right number of staff at the right time.

In this role, you will:

Forecast short- and long-term staffing requirements.
Develop, maintain, and publish schedules across multiple sites and job classifications.
Monitor real-time operations and workload queues to ensure resources align with customer demand.
Administer shift bids, vacation bids, schedule changes, and related workforce processes.
Produce, analyze, and enhance reports to identify trends, gaps, and operational opportunities.
Provide scheduling recommendations for training, meetings, and other planned activities using historical data and forecasting insights.
Maintain effective working relationships with operational teams and stakeholders across sites.
Support day-to-day workforce management activities, including shift trades, medical appointments, and schedule updates.

What it takes:

Bachelor’s degree or diploma in a related discipline from a recognized program plus 2 to 3 years recent, related experience in a call centre environment or an equivalent combination of education, training and experience.
Valid BC Driver’s License
Working knowledge of workforce management systems is required.
Working knowledge of NICE WFM & NICE CxOne is an asset.
Advanced level skills in MS Excel.
Working knowledge of Power BI is an asset.
Demonstrated ability to develop and analyze complex reports and develop performance related reporting.
Demonstrated ability to communicate effectively both verbally and in writing.
Being able to work independently and part of the team.
Experience with working in an unionized or regulatory environment will be an asset

In this role, you will have the option to participate in a flexible work program, enabling you to work from an approved flex location in British Columbia up to 85 days a year (equivalent to approximately two days a week), subject to business or operational needs.

Our engaging workplace offers a wide range of challenging opportunities, while being safe, inclusive, and diverse. We offer a competitive salary and benefits package, while supporting life-long career development. We also encourage volunteerism and nourish the need to give back to your community.

To learn more about the recruitment process with FortisBC, please visit the You’re Applying. What now? page for additional information.

FortisBC acknowledges and respects Indigenous Peoples in Canada, on whose Traditional Territories we all live and work. FortisBC is committed to Reconciliation with Indigenous Peoples and is guided by our Statement of Indigenous Principles.

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More about this job

Responsibilities

The Workforce Planning Analyst is responsible for short and long-term scheduling and forecasting for contact centers and billing operations. They monitor real-time operations and analyze data to ensure optimal staffing levels and service quality.

Requirements

Candidates must have a bachelor's degree or diploma in a related discipline plus 2 to 3 years of recent experience in a call center environment. Proficiency in workforce management systems and advanced MS Excel skills are required.

Skills

Workforce planning
Forecasting
Scheduling
Data analysis
MS Excel
NICE WFM
NICE CxOne
Power BI
Reporting
Operational management
Communication
Problem solving
Strategic thinking

Benefits

Competitive salary
Flexible work program
Career development
Volunteer opportunities

Visa sponsorship

Not detected in the job text

Keywords

Workforce Planning
Forecasting
Scheduling
Contact Centre
Billing Operations
Data Analysis
MS Excel
NICE WFM
NICE CxOne
Power BI
Reporting
Operational Efficiency
Staffing Requirements
Shift Bidding
Workload Management
Energy Sector
Hybrid Work

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