Service Coordinator

Job Summary: We are seeking a skilled service coordinator with a background in customer service to join our team. This individual would be responsible to communicate with customer and process customer equipment received for service.

Responsibilities:

• Receives and processes units in Oracle/CRM software.
• Arrange for movement of customer's equipment to other Fluke Labs or local vendors.
• Review customer purchase order for services required.
• Performs QA Verification of items returning from US labs before sending back to customer.
• Respond to customer inquiries over calls or emails/dynamics tickets regarding job status, review with management or technician and relay to customer as required.
• Follows-up with customer about the orders waiting for approval/method of payment.
• Perform other related duties as assigned.

Qualifications: .

• Associate’s degree in Business/Science and/or equivalent work experience. 
• Minimum 1-2 years of experience as customer service or service coordinator in a fast paced environment.
• Proven ability to communicate well with internal and external customers via phone and email.
• Excellent written and oral communication skills, excellent organizational skills.
• Good computer skills with focus on Word, Excel, Outlook, CRM and ERP systems.
• Able to routinely lift up to 50 lbs.
• Good attitude. Meticulous attention to detail. Works well in a team setting. 
• Good work ethics and willingness to learn and succeed. 

Preferred:

• Experience as service coordinator in a calibration lab setting.

Fortive Corporation Overview

Fortive’s essential technology makes the world stronger, safer, and smarter. We accelerate transformation across a broad range of applications including environmental, health and safety compliance, industrial condition monitoring, next-generation product design, and healthcare safety solutions.

We are a global industrial technology innovator with a startup spirit. Our forward-looking companies lead the way in software-powered workflow solutions, data-driven intelligence, AI-powered automation, and other disruptive technologies. We’re a force for progress, working alongside our customers and partners to solve challenges on a global scale, from workplace safety in the most demanding conditions to groundbreaking sustainability solutions.

We are a diverse team 18,000 strong, united by a dynamic, inclusive culture and energized by limitless learning and growth. We use the proven Fortive Business System (FBS) to accelerate our positive impact.

At Fortive, we believe in you. We believe in your potential - your ability to learn, grow, and make a difference.

At Fortive, we believe in us. We believe in the power of people working together to solve problems no one could solve alone.

At Fortive, we believe in growth. We’re honest about what’s working and what isn’t, and we never stop improving and innovating.

Fortive: For you, for us, for growth.

About Fluke

Fluke is leading the world in creating software, test tools and technology that will support customers today and in the future. We are a customer-obsessed market leader with a strong reputation for reliability, quality and safety.

A wholly owned subsidiary of Fortive Corporation (www.fortive.com), Fluke is a global corporation headquartered in the greater Seattle area. Driven by the successful Fortive Business System, Fluke offers the passion of a startup with the resources of a Fortune 500 company. We are focused on the growth of our individual employees, teams and the Fluke brand.

We Are an Equal Opportunity Employer

Fortive Corporation and all Fortive Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Fortive and all Fortive Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment application process, please contact us at applyassistance@fortive.com.