Jobs in Canada

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Added 17 mins ago
Sales And Marketing Specialist
Medna Medical Equipment Inc.
North Vancouver, BC
Full-time
- Comfortable using email, Microsoft Office, CRM, and other business software.
Added 1 hour ago
Business Development Executive, Financial Services
Avant Imaging & Information Management, Inc.
Toronto, ON · Scarborough, ON
Full-time
Disciplined CRM, pipeline-management and forecasting practices.
Added 1 hour ago
National Account Manager
Cogent Communications
Toronto, ON · Greater Toronto Area, Canada
Full-time
Working knowledge of computer applications such as Microsoft Office and a CRM are a plus
Added 1 hour ago
Branch Manager
DMC Recruitment Group
Regina, SK
Full-time
Note: DMC Recruitment uses a CRM system that includes AI-assisted screening and summary; a human consultant makes the final decision on candidate suitability. This posting is for an…
Added 1 hour ago
Consultant en Déploiement Bilingue / Bilingual Deployment Consultant (QC or ON)
BD
Quebec, QC
Full-time
Maîtrise de la suite MS Office (Word, Excel, Outlook, PowerPoint, OneNote) et des outils CRM (Salesforce un atout).
Added 1 hour ago
Consultant en Déploiement Bilingue / Bilingual Deployment Consultant (QC or ON)
BD
Quebec, QC
Full-time
Maîtrise de la suite MS Office (Word, Excel, Outlook, PowerPoint, OneNote) et des outils CRM (Salesforce un atout).
Added 1 hour ago
Consultant en Déploiement Bilingue / Bilingual Deployment Consultant (QC or ON)
BD
ON · Ontario, Canada
Full-time
Maîtrise de la suite MS Office (Word, Excel, Outlook, PowerPoint, OneNote) et des outils CRM (Salesforce un atout).
Added 2 hours ago
Manager Indigenous Relations
FortisAlberta
Airdrie, AB
Added 2 hours ago
Customer Advocacy Manager
Fortra
Canada
Full-time
Experience with account management in CRM systems (Dynamics and Salesforce).
Added 2 hours ago
Manager Indigenous Relations
FortisAlberta
Airdrie, AB
Full-time
Added 2 hours ago
Spare Parts Coordinator
Husky Technologies
Bolton, ON
Full-time
Proficiency in Baan LN and/or Baan 4 or CRM is an asset.
Added 3 hours ago
Sale Rep
Powernode West Inc.
Richmond, BC
Full-time
…creating and updating quotations, maintaining detailed records in CRM or sales tracking tools, and collaborating with internal teams to ensure smooth order processing and customer support.…
Added 3 hours ago
Senior Specialist, CX Operations & Enablement
Chartered Professional Accountants of Canada (CPA Canada)
Vancouver, BC
$82,200 to $103,900 CAD / year
Full-time
Added 3 hours ago
Canvass Coordinator
GoodWork.ca
Winnipeg, MB
Full-time
…briefings, to reviewing and monitoring performance in our Salesforce CRM database to reconciling canvasser cashouts. In addition, the Manitoba Canvass Coordinator participates in…
Added 4 hours ago
Underwriter, Small Business
Northbridge Financial
Vancouver, BC
Full-time
We are invested in helping you grow in your career through education assistance to complete your CIP, FCIP, CRM or other courses desired, internal mobility, Leadership training and…
Added 4 hours ago
Sales Manager (Planet Ford)
Performance Auto Group
Brampton, ON
Full-time
Added 4 hours ago
Branch Manager/Directeur de succursale
Daikin Comfort
Longueuil, QC
Full-time
…and maintain strong relationships. Enter all sales calls in…
Added 4 hours ago
Software Developer – CRM – Senior - RQ10953
S M Software Solutions Inc
Toronto, ON
Full-time
We are looking for an experienced Software Developer – CRM – Senior with strong expertise in Microsoft Dynamics 365 Customer Engagement (CE), Power BI, data reporting, data integration,…
Added 4 hours ago
Sales Representative
Capital Seaboard & G. Cefalu & Bro., Inc. (CGC Holdings, Inc)
AB · Edmonton, AB
Full-time
Added 4 hours ago
Software Developer – CRM – Intermediate - RQ10976
S M Software Solutions Inc
Toronto, ON
Full-time
We are looking for an experienced Software Developer – CRM – Intermediate with strong Oracle Siebel CRM development, configuration, integration, testing, and reporting experience. The ideal…
Added 4 hours ago
Government Relations and Grants Specialist
BGC Ottawa
Ottawa, ON
Part-time
Added 4 hours ago
Canada Microsoft Alliance Lead
CGI
Toronto, ON
Full-time
Monitoring progress against CGI Canada's strategic growth plans and establishing detailed metrics for tracking with CRM and other analytic tools.
Added 5 hours ago
Business Development Associate
PKF ANTARES
Calgary, AB
Full-time
Maintain accurate records of client interactions, opportunities, and business development activities using CRM tools.
Added 5 hours ago
Registrar & Director, Enrolment Services
Saskatchewan Polytechnic Alumni
SK · Saskatchewan, Canada
Full-time
Provide leadership and advice on matters pertaining to the student information system(s), CRM technologies, analytics platforms, workflow automations, web-based self-service solutions, and…
Added 5 hours ago
Global Marketing Category Manager
Jobgether
Canada
Full-time
Experience with CRM and marketing automation platforms such as Salesforce and Pardot, as well as sales enablement, is preferred.

Fortra

Customer Advocacy Manager

Canada

Pay: Expected Compensation: C$90,000 - C$100,000
Job type: Full-time
Experience: 3+ years relevant customer success or 5+ years of support experience with any relevant industry experience (e.g.
Posting language: English
Posted: Sep 22, 2026

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Original job description

Whether you’re an experienced professional or just getting started, your contributions matter at Fortra. If you’re passionate about tackling meaningful challenges alongside talented team members committed to helping each other succeed, all while having lots of fun, we want to hear from you. We offer competitive benefits and salaries, personal and professional development opportunities, flexibility, and much more!

The Customer Advocacy Manager manages a portfolio of strategic customers and serves as a trusted advisor between customers and internal Secure Data Exchange teams. Their primary goal is to ensure Secure Data Exchange customers receive a positive and high-quality customer experience. The CAM has a strong understanding of the Secure Data Exchange product portfolio and is able to talk confidently about the products.

The CAM acts as a champion for their customers, striving to build long-term relationships and realization of full product value, while translating the needs and evolution of their customers’ voice. The CAM takes ownership of customer issues, aligning proper resources and driving to successful resolutions. Lastly, the CAM partners with Sales to identify and execute opportunities to leverage the Secure Data Exchange product portfolio and to grow the customers’ footprint.

What You'll Do

Build strong, trusted, and influential relationships with customers and the Secure Data Exchange organization
Provide leadership and day-to-day direction for the delivery of Secure Data Exchange services to customers
Assist with all facets of customer retention including proactive risk identification and mitigation
Develop and maintain effective communication with customers on a regular basis
Liaise between customers and Secure Data Exchange Support, Product, Sales, Development, and Cloud teams to resolve customer needs and concerns
Develop strong understanding of Secure Data Exchange products, customer use cases, and specific values to each of the customers under management
Own and coordinate the Root Cause Analysis process, working cross-functionally to gather the required information and drive timely, accurate outcomes.

Qualifications

3+ years relevant customer success or 5+ years of support experience with any relevant industry experience (e.g. MFT, cloud, Automation) highly desirable.
Bachelor’s degree in Computer Science/MIS, or equivalent combination of education and experience
Familiarity and knowledge of IT, Managed File Transfer and cloud technology concepts.
Experience with account management in CRM systems (Dynamics and Salesforce).
Strong interpersonal, written, and verbal communication and negotiation skills.
Along with strong communication skills, have strong active listening skills, with the ability to understand customer needs, ask effective questions, and build trusted relationships.
Able to confidently challenge and influence internal stakeholders when necessary.
Excellent attention to detail and good creative problem-solving abilities.
Ability and willingness to travel.

This position requires proficiency in English to interact, support and/or provide services to non-French speaking customers, employees and/or partners inside and/or outside the province of Quebec.

We are an equal opportunity employer and encourage applications from candidates of all backgrounds. We do not require “Canadian work experience”; all relevant experience will be considered. This posting is for a new position.

Expected Compensation: C$90,000 - C$100,000

At Fortra, we’re breaking the attack chain. Ready to join us? Visit our website to learn more about why employees choose to work for Fortra. Remember to connect with us on LinkedIn.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, veteran or disability status.

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More about this job

Responsibilities

The Customer Advocacy Manager serves as a trusted advisor for strategic customers to ensure a high-quality experience and full product value realization. They coordinate cross-functionally to resolve customer issues and partner with Sales to identify growth opportunities within the product portfolio.

Requirements

Candidates need 3+ years of customer success or 5+ years of support experience, preferably in MFT or cloud industries. A Bachelor's degree in Computer Science/MIS or equivalent experience is required, along with proficiency in CRM systems like Salesforce and Dynamics.

Skills

Customer Success
Account Management
Relationship Building
Root Cause Analysis
Negotiation
Active Listening
Problem Solving
CRM Systems
Managed File Transfer
Cloud Technology
Stakeholder Management
Customer Retention

Benefits

Competitive benefits
Personal and professional development opportunities
Flexibility

Visa sponsorship

Not detected in the job text

Keywords

Secure Data Exchange
MFT
Cloud
Automation
Dynamics
Salesforce
CRM
Customer Advocacy
Customer Experience
Data Security Software
Root Cause Analysis
Account Management
Customer Retention
IT Concepts

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