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Added 5 mins ago
Business Development Representative
KERRIDGE COMMERCIAL SYSTEMS CORP
Oakville, ON
Full-time
Previous experience using Salesforce and other sales enablement tools.
Added 5 mins ago
Business Development Representative
KERRIDGE COMMERCIAL SYSTEMS CORP
Oakville, ON
Full-time
Previous experience using Salesforce and other sales enablement tools.
Added 1 hour ago
Environmental SKE Sales Rep
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$60,000 to $65,000 CAD / year
Full-time
Working knowledge and current use of Salesforce is a plus.
Added 1 hour ago
Financial Security Advisor, Insurance- EN
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Develop and deepen client relationships with the use of Salesforce and other compliant customer tools/electronic forms
Added 1 hour ago
Financial Security Advisor, Insurance- EN
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Full-time
Develop and deepen client relationships with the use of Salesforce and other compliant customer tools/electronic forms
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Familiarity with Salesforce CRM and pipeline management processes.
Added 3 hours ago
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Own day-to-day administration, configuration, and performance of the Salesforce platform. Enable scalable execution by ensuring system stability, data integrity, and efficient workflows…
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Salesforce Platform Developer I certification.
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Senior Sales Account Executive
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Application Support - Salesforce Manager
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Regina, SK
Full-time
Brandt Corporate Services Ltd. is seeking a Application Support - Salesforce Manager to join our growing team in Regina, SK. This position is responsible for the strategic and operational…
Added 5 hours ago
Account Manager
trane technologies
Burnaby, BC
Full-time
Ability to utilize a variety of sales tools such as Salesforce.
Added 6 hours ago
Enterprise Ads Sales Specialist
Jobgether
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$65,000 to $75,000 CAD / year
Full-time
Maintain accurate and up-to-date records of prospecting, opportunities, interactions, and pipeline activity within Salesforce or another CRM platform.
Added 6 hours ago
Senior Consultant - CRM Financial Services
Deloitte
Toronto, ON
Full-time
As a Senior Consultant specializing in Financial Services CRM and Salesforce, you will work with leading financial institutions to deliver CRM transformation and digital modernization…
Added 6 hours ago
Consultant - CRM Financial Services
Deloitte
Ottawa, ON
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Support mapping of business requirements to Salesforce/FSC capabilities and identification of functional gaps.
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Associate Director, Fundraising
Windmill Microlending
Toronto, ON · Calgary, AB
$110,000 to $120,000 CAD / year
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District Sales Manager - Canada
JIE USA
Remote, Canada
Full-time · Remote
Familiarity with CRM systems such as Zoho, Salesforce, Microsoft Dynamics, or HubSpot.
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Consultant - CRM Financial Services
Deloitte
Toronto, ON
Full-time
Support mapping of business requirements to Salesforce/FSC capabilities and identification of functional gaps.
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Enterprise Ads Sales Specialist
Jobgether
Canada
$65,000 to $75,000 CAD / year
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Maintain accurate and up-to-date records of prospecting, opportunities, interactions, and pipeline activity within Salesforce or another CRM platform.
Added 6 hours ago
Podcast & Media Producer
Coastal Front
Vancouver, BC
$65,000 to $80,000 CAD / year
Full-time
Maintain detailed records of contacts and tasks within Salesforce.
Added 7 hours ago
Principal Product Manager - Platform Security
PagerDuty
Toronto, ON
…customers include Chipotle, Cloudflare, Docusign, Fox, Nvidia, Salesforce, Spotify, Zoom and more. We are growing rapidly and hiring top talent with leading AI skills across engineering,…
Added 7 hours ago
Account Executive - Portfolio (Canada) Calgary
Cisco
AB · Calgary, Alberta
Full-time
CRM & Forecasting: Minimum 2 years of hands-on experience using Customer Relationship Management (CRM) platforms (e.g., Salesforce) to track pipeline metrics, record sales activities, and…

Fortra

Customer Advocacy Manager

Canada

Pay: Expected Compensation: C$90,000 - C$100,000
Job type: Full-time
Experience: 3+ years relevant customer success or 5+ years of support experience with any relevant industry experience (e.g.
Posting language: English
Posted: Sep 22, 2026

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Original job description

Whether you’re an experienced professional or just getting started, your contributions matter at Fortra. If you’re passionate about tackling meaningful challenges alongside talented team members committed to helping each other succeed, all while having lots of fun, we want to hear from you. We offer competitive benefits and salaries, personal and professional development opportunities, flexibility, and much more!

The Customer Advocacy Manager manages a portfolio of strategic customers and serves as a trusted advisor between customers and internal Secure Data Exchange teams. Their primary goal is to ensure Secure Data Exchange customers receive a positive and high-quality customer experience. The CAM has a strong understanding of the Secure Data Exchange product portfolio and is able to talk confidently about the products.

The CAM acts as a champion for their customers, striving to build long-term relationships and realization of full product value, while translating the needs and evolution of their customers’ voice. The CAM takes ownership of customer issues, aligning proper resources and driving to successful resolutions. Lastly, the CAM partners with Sales to identify and execute opportunities to leverage the Secure Data Exchange product portfolio and to grow the customers’ footprint.

What You'll Do

Build strong, trusted, and influential relationships with customers and the Secure Data Exchange organization
Provide leadership and day-to-day direction for the delivery of Secure Data Exchange services to customers
Assist with all facets of customer retention including proactive risk identification and mitigation
Develop and maintain effective communication with customers on a regular basis
Liaise between customers and Secure Data Exchange Support, Product, Sales, Development, and Cloud teams to resolve customer needs and concerns
Develop strong understanding of Secure Data Exchange products, customer use cases, and specific values to each of the customers under management
Own and coordinate the Root Cause Analysis process, working cross-functionally to gather the required information and drive timely, accurate outcomes.

Qualifications

3+ years relevant customer success or 5+ years of support experience with any relevant industry experience (e.g. MFT, cloud, Automation) highly desirable.
Bachelor’s degree in Computer Science/MIS, or equivalent combination of education and experience
Familiarity and knowledge of IT, Managed File Transfer and cloud technology concepts.
Experience with account management in CRM systems (Dynamics and Salesforce).
Strong interpersonal, written, and verbal communication and negotiation skills.
Along with strong communication skills, have strong active listening skills, with the ability to understand customer needs, ask effective questions, and build trusted relationships.
Able to confidently challenge and influence internal stakeholders when necessary.
Excellent attention to detail and good creative problem-solving abilities.
Ability and willingness to travel.

This position requires proficiency in English to interact, support and/or provide services to non-French speaking customers, employees and/or partners inside and/or outside the province of Quebec.

We are an equal opportunity employer and encourage applications from candidates of all backgrounds. We do not require “Canadian work experience”; all relevant experience will be considered. This posting is for a new position.

Expected Compensation: C$90,000 - C$100,000

At Fortra, we’re breaking the attack chain. Ready to join us? Visit our website to learn more about why employees choose to work for Fortra. Remember to connect with us on LinkedIn.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, veteran or disability status.

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More about this job

Responsibilities

The Customer Advocacy Manager serves as a trusted advisor for strategic customers to ensure a high-quality experience and full product value realization. They coordinate cross-functionally to resolve customer issues and partner with Sales to identify growth opportunities within the product portfolio.

Requirements

Candidates need 3+ years of customer success or 5+ years of support experience, preferably in MFT or cloud industries. A Bachelor's degree in Computer Science/MIS or equivalent experience is required, along with proficiency in CRM systems like Salesforce and Dynamics.

Skills

Customer Success
Account Management
Relationship Building
Root Cause Analysis
Negotiation
Active Listening
Problem Solving
CRM Systems
Managed File Transfer
Cloud Technology
Stakeholder Management
Customer Retention

Benefits

Competitive benefits
Personal and professional development opportunities
Flexibility

Visa sponsorship

Not detected in the job text

Keywords

Secure Data Exchange
MFT
Cloud
Automation
Dynamics
Salesforce
CRM
Customer Advocacy
Customer Experience
Data Security Software
Root Cause Analysis
Account Management
Customer Retention
IT Concepts

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