Find work in Canada.

321,902 jobs across our Canadian network. How we count

Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added 23 mins ago
NC
Engineer, Civil/Structural
Newmont Corporation
Vancouver, BC
- Full-time
…career with a global mining leader in a city renowned for its quality of…
Added 23 mins ago
IG
Quality Assurance Supervisor
IMT Group
Port Colborne, ON
- $65,000 to $85,000 CAD / year
- Full-time
Experience with SPC and quality data analysis.
Added 23 mins ago
TI
Sr. Analytics Developer
Techtronic Industries Canada Inc.
Toronto, ON
- Full-time
Lead data modeling and performance tuning initiatives across analytics projects.
Added 39 mins ago
M
Senior Full Stack Engineer, Customer & Cardholder Experiences
Marqeta
Remote, Canada
- Full-time
- Remote
We are looking for a Senior Full Stack Software Engineer to join our Customer & Cardholder Experiences team, delivering innovative UIs and embeddable solutions to transform the experience…
Added 53 mins ago
CE
Senior Electrical Engineer, Traffic Signals Team Lead
Colm Engineering Ltd
Hamilton, ON
- Full-time
Final approver and signing engineer on all drawings, reports and customer facing material as per PEO
Added 1 hour ago
AI
Manufacturing Engineer
Apex Industries Inc.
Moncton, NB
- Full-time
The Manufacturing Engineer will play a key role in driving operational excellence, continuous improvement, automation, process development, and technology integration across the Aerospace…
Added 1 hour ago
AI
Manufacturing Engineer
Apex Industries
Moncton, NB
- Full-time
The Manufacturing Engineer will play a key role in driving operational excellence, continuous improvement, automation, process development, and technology integration across the Aerospace…
Added 1 hour ago
A
Specialist Engineer - Process
AtkinsRéalis
Mississauga, ON
- Full-time
We're AtkinsRéalis, a world-class engineering services and nuclear organization. We connect people, data and technology to transform the world's'infrastructure and energy systems. Together,…
Added 1 hour ago
A
Specialist Engineer - Process
AtkinsRéalis
Mississauga, ON
- Full-time
We're AtkinsRéalis, a world-class engineering services and nuclear organization. We connect people, data and technology to transform the world's'infrastructure and energy systems. Together,…
Added 1 hour ago
PF
Data Analyst 1
Pattison Food Group
Langley (District), BC · Langley, BC
- Full-time
Reporting to the Lead Data Engineer, the Data Analyst 1 supports business decision-making through hands-on data analysis, reporting, and insight generation. This role works closely with…
Added 2 hours ago
WL
Market Manager - Data Center & Energy
Weidmuller Ltd
Markham, ON
- $140,000 to $160,000 CAD / year
- Full-time
Position: Market Manager - Data Center & Energy
Added 2 hours ago
T
Sr. Platform Engineer, TD Securities
TD
Toronto, ON
- Full-time
This is a unique opportunity to work on cutting-edge technologies to solve problems of scale and speed. As a lead platform engineer, you will be working on leading platform engineering team…
Added 2 hours ago
GM
Senior Software Engineering - Protocol Operations & Trust
General Motors
Markham, ON
- Full-time
We are looking for a hands-on Software Engineer to turn complex simulation-testing challenges into production-ready software. Working closely with operations and engineering teams, you will…
Added 2 hours ago
BC
Senior Manager, Data & AI
BDO Canada
Vancouver, BC
- Full-time
In partnership with Western Canada Partners, industry leaders, and the National Practice Lead, Data & AI, help grow BDO’s Data & AI consulting presence across Vancouver, British Columbia,…
Added 2 hours ago
Senior Staff Software Engineer
Diligent Corporation
Vancouver, BC
As a Senior Staff Software Engineer on Diligent's Platform AI team, based out of our technical center of excellence in Vancouver, you will drive the architecture and technical direction of…
Added 2 hours ago
V
Senior Quality Management System (QMS) Quality Engineer
VitalBio
Oakville, ON
- Full-time
The Senior QMS Quality Engineer will lead quality system initiatives including CAPA, change control, document control, training, audits, supplier quality, management review, risk…
Added 3 hours ago
JI
Reliability Student/Co-op- Winter 2027
J.D. Irving, Limited
Halifax, NS
- Full-time
…alongside experienced professionals - including the Reliability Engineer, Maintenance Inspector, Maintenance Quality Specialist, and Reliability Technologist - who are dedicated to keeping…
Added 3 hours ago
N
Senior Cloud Systems Engineer (CI/CD & Data Platform)
Numeris
Toronto, ON
- Full-time
Numeris is seeking a Senior Cloud Systems Engineer to lead the design, automation, and operation of enterprise cloud platforms across AWS and Azure. This role combines deep expertise in…
Added 3 hours ago
N
Enterprise Cloud & Platform Engineer
Numeris
Toronto, ON
- Full-time
Numeris is Canada’s most trusted and authoritative source for broadcast measurement and consumer behaviour data. As well, the industry leading intelligence provider to broadcasters,…
Added 3 hours ago
Technical Services Engineer (Timmins ON)
Orica
Timmins, ON
Collect, analyze, and report technical data to demonstrate performance and track customer value
Added 3 hours ago
IN
Principal Geomechanics Engineer (CAN)
ITASCA North America
Remote, Canada
- $180,000 to $230,000 CAD / year
- Full-time
- Remote
ITASCA North America is seeking a Principal Geomechanics Engineer to provide technical leadership, grow client relationships, mentor engineers, and help expand our geomechanics consulting…
Added 3 hours ago
IN
Principal Hydrogeologist (CAN)
ITASCA North America
Remote, Canada
- $180,000 to $230,000 CAD / year
- Full-time
- Remote
Lead and review work involving conceptual hydrogeologic models, field investigations, aquifer testing, groundwater monitoring, dewatering, seepage, water balance, closure planning,…
Added 3 hours ago
D
Java Software Engineer
Dexian
Mississauga, ON
- Contract
Technical Project Delivery: Lead the technical implementation and delivery of critical, complex backend and data-processing initiatives. Partner with cross-functional teams to ensure…
Added 3 hours ago
HT
Designer, Development (Service)
Husky Technologies
Bolton, ON
- Full-time
…passion of our people around the world and their desire to lead change. At the same time, we are not afraid to expect a lot and strive for leadership in all of our key markets. We are a…
Added 3 hours ago
O
Technical Services Engineer (Timmins ON)
Orica
Timmins, ON
- Full-time
Collect, analyze, and report technical data to demonstrate performance and track customer value

Fortra

Director, Technical Support - Cybersecurity

Canada

Expected Compensation: CAD $180,000 - $240,000 · Full-time

Apply About employer

Applications open in a new tab.

Job details

Pay: Expected Compensation: CAD $180,000 - $240,000
Job type: Full-time
Posting language: English
Posted: Oct 6, 2026

Original job description

Whether you’re an experienced professional or just getting started, your contributions matter at Fortra. If you’re passionate about tackling meaningful challenges alongside talented team members committed to helping each other succeed, all while having lots of fun, we want to hear from you. We offer competitive benefits and salaries, personal and professional development opportunities, flexibility, and much more!

In this role, you will lead the global Cybersecurity Technical Support organization, accountable for delivering responsive, scalable, and high-quality support across on-prem, hybrid, SaaS, and managed services environments. You will set the strategy, operating model, and performance standards needed to improve customer experience, accelerate issue resolution, reduce backlog aging, and prevent recurring issues.

You will lead and develop a high-performing global team while partnering closely with Product, Engineering, Professional Services, Customer Success, and Managed Services to resolve complex customer issues and turn customer feedback into measurable improvements. You will also drive the responsible adoption of AI, automation, analytics, and self-service capabilities to improve responsiveness, strengthen proactive support, and enable support teams and customers to resolve issues more effectively.

What You'll Do

Leadership & Strategy

Develop and implement the vision, strategy, and roadmap for the Cybersecurity Technical Support organization in alignment with company goals.
Lead, mentor, and manage a global team of technical support engineers, managers, and specialists.
Drive operational excellence through the adoption of best practices, metrics, and continuous improvement processes.
Collaborate with product, engineering, and customer success teams to ensure customer feedback informs product development and enhancements.

Operations Management

Own the performance and health of the Technical Support organization, including SLA attainment, first-response time, time to resolution, backlog volume and aging, customer satisfaction, support cost efficiency, and reduction of recurring customer issues. Establish clear performance targets, review trends regularly, and lead corrective actions when results are below expectations.
Establish an effective follow-the-sun support model that provides clear ownership, consistent customer experience, and seamless handoffs across teams, regions, and support tiers. Ensure the organization has the skills, coverage, tools, and operating discipline needed to meet customer commitments and support business growth.
Own and manage escalation processes to handle high-priority or complex incidents in a timely and effective manner.
Design and manage a follow the sun, 24x7 support model, ensuring around the clock availability with seamless ticket handoff.
Implement and maintain a knowledge base to empower both customers and support staff with self-service options.

Customer Advocacy

Act as a voice of the customer, championing their needs within the organization.
Partner with Product and Engineering to identify recurring issues, prioritize defect resolution, and address underlying causes that create avoidable customer effort, repeat cases, or prolonged resolution times. Track improvement actions through implementation and validate their impact on customer experience and support performance.
Build strong relationships with key customers, understanding their unique requirements and ensuring their success with our solutions.
Use the voice of the customer to identify and implement process improvements to enhance the customer experience.
Lead the post-mortem analysis for critical incidents, driving root cause analysis and recommending preventative measures.

Technology & Transformation

Evaluate and deploy tools, platforms, and technologies to enhance the efficiency and effectiveness of the Technical Support team.
Leverage analytics and data-driven insights to make informed decisions and optimize support operations.
Define and execute an AI-enabled support strategy that improves customer responsiveness, accelerates issue resolution, reduces backlog aging, and increases the effectiveness of support engineers.
Establish an operating model for AI-assisted case management that uses customer tier, case severity, product, entitlement, SLA risk, and case history to identify and prioritize work requiring immediate attention.
Use predictive analytics to identify emerging support trends, recurring defects, backlog risk, and customers at risk of delayed resolution; mobilize the appropriate teams before service levels or customer experience are adversely affected.
Improve knowledge quality and self-service effectiveness through technology assisted knowledge creation, content recommendations, and identification of knowledge gaps based on customer demand and case patterns.
Ensure AI solutions are implemented with appropriate human oversight, data privacy, security controls, quality assurance, and measurable business outcomes.
Measure the impact of technology and AI-enabled support capabilities through improvements in response time, resolution time, SLA attainment, backlog aging, case deflection, engineer productivity, and customer satisfaction.

Qualifications

Bachelor’s degree in Computer Science, Information Technology, or a related field; advanced degree preferred.
Proven experience leading technical support teams in a Managed Services and SaaS environment.
Strong understanding of cybersecurity principles, threats, tools, and compliance standards (e.g., GDPR, SOC 2, ISO 27001).
Strong knowledge of cybersecurity technologies, including firewalls, endpoint protection, intrusion detection systems, and SIEM tools.
Familiarity with delivery models, service-level agreements (SLAs), and multi-tenant SaaS environments.
Proficiency with cloud platforms (e.g., AWS, Azure, Google Cloud).
Understanding of ITIL frameworks and ticketing systems (e.g., Zendesk, ServiceNow).
Excellent leadership, coaching, and people's management skills.
Exceptional problem-solving abilities and decision-making under pressure.
Outstanding communication and interpersonal skills, with the ability to engage effectively with technical and non-technical stakeholders.
Experience with IT service management (ITSM) frameworks, such as ITIL, is a plus.

This position requires proficiency in English to interact, support and/or provide services to non-French speaking customers, employees and/or partners inside and/or outside the province of Quebec.

We are an equal opportunity employer and encourage applications from candidates of all backgrounds.

We do not require Canadian work experience; all relevant experience will be considered.

This posting is for an existing vacancy.

Expected Compensation: CAD $180,000 - $240,000

At Fortra, we’re breaking the attack chain. Ready to join us? Visit our website to learn more about why employees choose to work for Fortra. Remember to connect with us on LinkedIn.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, veteran or disability status.

Apply About employer

More about this job

Responsibilities

Lead the global Cybersecurity Technical Support organization, setting its strategy, operating model, performance standards, and 24/7 follow-the-sun coverage. Improve customer outcomes and operational performance through cross-functional issue resolution, customer advocacy, continuous improvement, and responsible use of AI, automation, analytics, and self-service.

Requirements

A bachelor's degree in Computer Science, Information Technology, or a related field is required, with an advanced degree preferred. Candidates should have proven leadership experience in technical support for managed services and SaaS, strong cybersecurity and cloud knowledge, familiarity with SLAs, ITIL, and ticketing systems, and excellent leadership, communication, and problem-solving skills.

Skills

Global Technical Support Leadership
Cybersecurity
SaaS Support
Managed Services
Support Operations
SLA Management
Incident Escalation
Customer Advocacy
Root Cause Analysis
AI-Enabled Support
Automation
Predictive Analytics
Knowledge Management
ITIL
Cloud Platforms
People Management

Benefits

Competitive Benefits
Professional Development Opportunities
Personal Development Opportunities
Flexible Work Arrangements

Visa sponsorship

Not detected in the job text

Keywords

Cybersecurity
Technical Support
Managed Services
SaaS
On-Premises Environments
Hybrid Environments
Cloud Platforms
AWS
Azure
Google Cloud
Firewalls
Endpoint Protection
Intrusion Detection Systems
SIEM
GDPR
SOC 2
ISO 27001
ITIL
ITSM
Zendesk
ServiceNow
Service-Level Agreements
AI-Assisted Case Management
Automation
Predictive Analytics
Knowledge Base
Self-Service
Root Cause Analysis
Follow-the-Sun Support
Customer Satisfaction

Report this job