Find work in Canada.

632,773 jobs across our Canadian network. How we count

Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added 12 mins ago
CA
Sales Support Specialist
Centurion Asset Management Inc.
Toronto, ON
- Full-time
Reporting to the Vice President of National Advisor Sales, the Sales Support Specialist is responsible for the professional administration and support of all sales and marketing activities…
Added 12 mins ago
Brand Storytelling Specialist / Spécialiste en mise en récit de marque
Earth Rated
Montreal, QC
The Brand Storytelling Specialist is Earth Rated’s editorial voice: the writer who finds the human truth in a brief and turns it into copy dog owners actually feel. This role turns product…
Added 27 mins ago
H
Specialist Energy and Data
HealthCareersInSask.ca
Saskatoon, SK
- Full-time
Job Description: The Specialist will demonstrate knowledge and experience in design thinking and critical risk assessments, facility data collection and management while learning the…
Added 27 mins ago
Senior Technical Specialist - Long Haul Trucking & Cargo
CAA Club Group
Mississauga, ON
Added 27 mins ago
Catastrophe Risk Specialist / Senior Catastrophey Risk Specialist
Wawanesa Insurance
AB · Winnipeg, MB · Ottawa, ON · Kitchener, ON · Vancouver, BC · Calgary, AB · Toronto, ON · ON · Edmonton, AB (Hybrid), AB · North York - Toronto, ON (Hybr, ON · Hybrid - Canada, ON
…location, local labour market conditions, external market salary data, internal pay equity and the knowledge, skills, experience and anticipated proficiency in the role. Candidates with…
Added 27 mins ago
Co-op/Intern Engineering Student - Electrical & CADD Specialist (May 2027)
Spartan Controls Ltd.
Calgary, AB
…industrial automation, valves, measurement, control solutions and data management, for process industries in Western Canada and beyond. We are dedicated to providing exceptional sales,…
Added 27 mins ago
Co-op/Intern Engineering Student - Electrical Specialist (May 2027)
Spartan Controls Ltd.
Calgary, AB
…industrial automation, valves, measurement, control solutions and data management, for process industries in Western Canada and beyond. We are dedicated to providing exceptional sales,…
Added 27 mins ago
Co-op/Intern Engineering Student - Automation Specialist, Configuration & Design (May 2027)
Spartan Controls Ltd.
Calgary, AB
…industrial automation, valves, measurement, control solutions and data management, for process industries in Western Canada and beyond. We are dedicated to providing exceptional sales,…
Added 27 mins ago
Co-op/Intern Computer Science or Engineering Student - Data & Software Specialist (May 2027)
Spartan Controls Ltd.
Edmonton, AB · Calgary, AB
…industrial automation, valves, measurement, control solutions and data management, for process industries in Western Canada and beyond. We are dedicated to providing exceptional sales,…
Added 27 mins ago
Estate and Trust Associate, ScotiaTrust - Montreal (12 months contract)
Scotiabank
Montreal, QC
…and Total Wealth Managers (TWMs) to ensure they have whatever data they require to incorporate estate and trust planning into total wealth…
Added 27 mins ago
S
ES-U26-59 Employer Engagement Specialist, Integrated Employment Service
Springboard
Remote, Canada
- Full-time
- Remote
The Employer Engagement Specialist works in a community-based setting with at risk, correctional or special needs clients as well as business owners, managers, employers and community…
Added 27 mins ago
F
Sr. Renewals Specialist
Fortra
ON · Canada-Ontario
- Full-time
We are seeking a results-oriented and customer-focused Senior Renewals Specialist to join our global Customer Operations team. In this role, you will be responsible for driving customer…
Added 27 mins ago
E
Operational Service Specialist - EZRA
Ezra
Toronto, ON
- $53,000 to $56,000 CAD / year
The Operational Shared Services Specialist is part of the broader Operational Excellence team at EZRA within the Customer Experience & Operations function. The Operational Shared Services…
Added 27 mins ago
Senior Specialist Business Continuity
Independent Electricity System Operator
Canada
Maintain accurate data to enable emergency response by administering ongoing updates to information in the emergency notification system.
Added 27 mins ago
T
GPU Infrastructure Specialist
TAIRC
Niagara-on-the-Lake, ON
- Volunteer
Added 27 mins ago
D
Digital Media Specialist
DAC
Toronto, ON
- Full-time
Move Your Career Forward with DAC as a Digital Media Specialist
Added 27 mins ago
ER
Brand Storytelling Specialist
Earth Rated
Montreal, QC
- Full-time
The Brand Storytelling Specialist is Earth Rated’s editorial voice: the writer who finds the human truth in a brief and turns it into copy dog owners actually feel. This role turns product…
Added 42 mins ago
M
Intermediate DevOps Engineer
MDA
Richmond, BC
- Full-time
We are looking for a DevOps Specialist with experience with MLOps to bridge the gap between machine learning development and production engineering. In this role, you will design, build,…
Added 42 mins ago
M
Intermediate DevOps Specialist
MDA
Richmond, BC
- Full-time
The Intermediate DevOps Specialist is a core member of multidisciplinary Geointelligence delivery teams and plays a key role across the software development life cycle.
Added 42 mins ago
AW
Technicien (ne), Opérations RH - HR Operations Technician
AJ Walter Aviation
Montreal, QC
- Full-time
AJW Group is a world-leading independent specialist in the supply, exchange, repair and lease of aircraft spare parts. With over 90 years of aviation experience, AJW supports over 1000…
Added 42 mins ago
R
Client Advisor
RBC
Vancouver, BC
- Full-time
…on-boarding a new client, or referring a complex opportunity to a specialist, your expertise will contribute to creating meaningful and memorable client experiences to drive client…
Added 42 mins ago
R
Client Advisor
RBC
Pincher Creek, AB
- Part-time
…on-boarding a new client, or referring a complex opportunity to a specialist, your expertise will contribute to creating meaningful and memorable client experiences to drive client…
Added 42 mins ago
TC
Wealth Protection Advisor
Tru Cooperative Bank
BC · British Columbia, Canada
- $90,000 to $120,000 CAD / year
- Full-time
…Advisor. Builds and maintains relationships, analyzes member data on income, assets, liabilities and wealth transfer objectives, identifies needs and provides appropriate insurance…
Added 43 mins ago
CI
Intermediate Analyst, Logistics (Nuclear)
Calian in Space & Technology
Tiverton, ON
- Full-time
…Single Point of Contact (SPOC), the incumbent supports logistics data accuracy, job validation, scheduling visibility, reporting, and issue escalation while collaborating closely with…
Added 43 mins ago
OA
Operations & Accounting Specialist (CAS / Advisory Support)
Optimal Accounting
Markham, ON
- Full-time
Job Title: Operations & Accounting Specialist (CAS / Advisory Support)

Fortra

Sr. Renewals Specialist

ON, Canada
Canada-Ontario, Canada

Expected Compensation: C$75,000 - C$105,000 · Full-time

Apply About employer

Applications open in a new tab.

Job details

Pay: Expected Compensation: C$75,000 - C$105,000
Job type: Full-time
Experience: 3+ years of experience in Customer Operations, renewals, account management, customer success, or a comparable customer-facing role.
Posting language: English
Posted: Nov 9, 2026

Original job description

Whether you’re an experienced professional or just getting started, your contributions matter at Fortra. If you’re passionate about tackling meaningful challenges alongside talented team members committed to helping each other succeed, all while having lots of fun, we want to hear from you. We offer competitive benefits and salaries, personal and professional development opportunities, flexibility, and much more!

We are seeking a results-oriented and customer-focused Senior Renewals Specialist to join our global Customer Operations team. In this role, you will be responsible for driving customer retention and recurring revenue through proactive renewal management, strong product and process knowledge, and effective cross-functional collaboration.

You will manage the renewal lifecycle for assigned customers, ensuring accurate and timely execution while identifying risk, supporting customer satisfaction, and protecting Annual Recurring Revenue (ARR). As a senior member of the team, you will also serve as a subject matter expert, support larger or more complex customer accounts, mentor less experienced colleagues, and contribute to process improvement initiatives.

At Fortra, you'll benefit from a robust onboarding experience, a guided career path, and a people-first culture that supports your continued professional growth.



WHAT YOU'LL DO

Manage the end-to-end renewal process, including quoting, contract facilitation, internal approvals, and order processing in accordance with Customer Operations SLAs.
Ensure renewal and sales activities comply with established approval guidelines while protecting and driving positive ARR outcomes.
Proactively provide customers with renewal proposals approximately 90 days prior to their renewal date.
Monitor and communicate changes in ARR against planned renewal bookings and anticipated losses.
Negotiate special pricing within established guidelines and validate pricing at the point of order.
Maintain accurate and up-to-date customer, renewal, and account information within CRM systems.
Support customers by phone and email with questions related to licensing, renewals, billing, contracts, and sales.
Manage attrition within assigned accounts, including responding to cancellation requests, identifying underlying concerns, and pursuing appropriate retention opportunities.
Maintain accurate customer health and risk status by routinely reviewing key account indicators.
Partner with Accounts Receivable to address aging invoices and resolve issues that may impact renewals.
Engage customers throughout the renewal cycle to assess satisfaction, identify potential risks, and uncover appropriate upsell opportunities.
Connect with new customers to support successful onboarding and establish a strong foundation for the customer relationship.
Assist with export license requests as needed.
Mentor and train new hires and less experienced team members.
Serve as a subject matter expert and go-to resource for assigned brands, solution groups, systems, and processes.
Manage larger or more complex customer accounts as needed.
Lead special projects and contribute to initiatives that improve customer retention, operational effectiveness, and team performance.
Identify opportunities to streamline and improve renewal and Customer Operations processes.
Perform additional duties and projects as assigned.

QUALIFICATIONS

3+ years of experience in Customer Operations, renewals, account management, customer success, or a comparable customer-facing role.
Demonstrated experience managing customer renewals, retention, contracts, or recurring revenue.
Strong understanding of the relationship between customer renewals, retention, and ARR.
Intermediate negotiation and persuasion skills with the confidence and persistence to navigate challenging customer situations.
Proven ability to address difficult or complex customer concerns and pursue solutions before escalation.
Experience managing multiple priorities, accounts, and deadlines in a fast-paced environment.
Intermediate proficiency with Microsoft Office applications, including Outlook, Word, PowerPoint, and Excel.
Experience working with CRM and business reporting systems; experience with Power BI or similar reporting tools is beneficial.
Strong attention to detail and commitment to maintaining accurate customer and transaction data.
Excellent written and verbal communication skills.
Professional, responsive, and customer-focused approach.
Ability to work independently with minimal supervision while collaborating effectively with cross-functional teams.
Strong analytical and problem-solving skills.
Self-motivated, resourceful, dependable, and comfortable working through ambiguity and complexity.
Demonstrated ability to identify problems, take ownership, and confidently drive appropriate solutions.

Preferred Qualifications

Two- or four-year degree or equivalent combination of education and relevant professional experience.
Experience supporting enterprise software, technology, cybersecurity, or SaaS customers.
Experience managing larger or more complex customer accounts and renewals.
Experience identifying customer risk and supporting retention or save strategies.
Experience assisting with upsell or expansion opportunities within an existing customer base.
Experience mentoring, training, or serving as a subject matter expert for other team members.
Experience leading projects or contributing to operational process improvements.

This position requires proficiency in English to interact, support and/or provide services to non-French speaking customers, employees and/or partners inside and/or outside the province of Quebec.

We are an equal opportunity employer and encourage applications from candidates of all backgrounds. We do not require Canadian work experience; all relevant experience will be considered. This posting is for an existing vacancy.

Expected Compensation: C$75,000 - C$105,000

Ready to join us? Visit our website to learn more about why employees choose to work for Fortra. Remember to connect with us on LinkedIn.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, veteran or disability status.

Apply About employer

More about this job

Responsibilities

Manage the end-to-end renewal lifecycle for assigned customers to drive retention and protect Annual Recurring Revenue. Serve as a subject matter expert while collaborating cross-functionally to improve operational processes and mentor team members.

Requirements

Requires at least 3 years of experience in customer-facing roles such as renewals, account management, or customer success. Candidates must possess strong negotiation skills, proficiency with CRM systems, and a solid understanding of recurring revenue models.

Skills

Renewal management
Customer retention
Account management
Contract facilitation
Negotiation
CRM systems
Data analysis
Customer success
Mentoring
Process improvement
Communication
Problem-solving
Microsoft Office
ARR management
Sales support

Benefits

Competitive salary
Professional development opportunities
Flexibility
Robust onboarding experience
Guided career path

Visa sponsorship

Not detected in the job text

Keywords

Renewals
Customer Operations
Account Management
Customer Success
ARR
Retention
CRM
Contract Management
Negotiation
SaaS
Cybersecurity
Enterprise Software
Power BI
Microsoft Office
Process Improvement
Mentoring
Sales
Customer Satisfaction
Billing
Licensing

Report this job