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Added 1 day ago
H
IT Project Manager
HrBrain
Featured · Posted directly by employer
Waterloo, ON
- $70 CAD / hour
- Contract
Experience managing vendors, partner deliverables, dependencies, risks, financial commitments, and statements of work.
Added 9 mins ago
I
Human Resources Operations Partner
Intelcom
Montreal, QC · Saint-Jérôme, QC · Service Centre (Montreal)
- Full-time
Team Management: Support managers in managing, engaging, and developing their teams, ensuring a healthy and high-performing work environment.
Added 9 mins ago
MD
Director, Investments - IAF
MaRS Discovery District
Toronto, ON
- Full-time
…bringing technical depth and commercial judgment. Reporting to the Managing Director, this person also manages selected existing portfolio companies, leads follow-on investment…
Added 9 mins ago
BI
Community Manager, Social & Content - 7 Days to Die | Gestionnaire de communauté, Réseaux sociaux et contenu - 7 Days to Die
Behaviour Interactive
Montreal, QC
- Full-time
Partner with Product, Production, Marketing, Community, and Creator teams to support game updates, experimental builds, livestreams, events, and major releases.
Added 9 mins ago
AC
Executive Assistant / Assistante à la Direction
AIP Connect
Toronto, ON · Montreal, QC
- Full-time
The ideal candidate is a mature, resourceful, and assertive administrative partner with exceptional emotional intelligence, impeccable discretion, and sharp attention to detail.
Added 9 mins ago
EB
Corporate Legal Assistant
EQ Bank | Canada's Challenger Bank
Toronto, ON
- Full-time
Managing, organizing, and collating legal documents
Added 9 mins ago
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Portfolio Manager
eCapital
Barrie, ON
- Full-time
Partner with Sales, Account Management, and Customer Service to strengthen client engagement, retention, and satisfaction.
Added 9 mins ago
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Senior Relationship Manager, Agriculture Commercial Financing
FCC / FAC
Camrose, AB
- Full-time
Experience managing or supporting complex customer portfolios, including structuring financing solutions
Added 24 mins ago
ST
AML Manager
SS&C Technologies
Mississauga, ON
- Full-time
Partner with Compliance, Risk, regulators, auditors, and business stakeholders on AML/KYC matters.
Added 24 mins ago
Senior HR Business Partner, Pacific Link - Edmonton - Referral Eligible
Trans Mountain
Edmonton, AB
…values-driven individual to join our dynamic team as Senior HR Business Partner, Major Projects - Edmonton. In this position, you will play a key role in providing HR expertise and counsel…
Added 24 mins ago
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Sr. Renewals Specialist
Fortra
ON · Canada-Ontario
- Full-time
Partner with Accounts Receivable to address aging invoices and resolve issues that may impact renewals.
Added 24 mins ago
Labourer
Aecon
Springfield, MB
Operate responsibly by managing risk, safety, and environmental considerations across all our projects and surrounding communities.
Added 24 mins ago
Workplace Lead
Asana
Vancouver, BC
Partner with local site leadership and cross-functional teams to cultivate an exceptional employee experience and foster productive, connected workplace communities.
Added 24 mins ago
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Business Development & Proposal Manager
GFT.
Toronto, ON
- Full-time
…complex, high-impact projects. From vision through delivery, we partner across all Business Groups to develop compelling, competitive proposals that reflect our core values and technical…
Added 24 mins ago
HR
Technical Recruitment Consultant
Hughes Recruitment & Strategy Collective
Saskatoon, SK
- Full-time
…consulting, employer branding, marketing, and business strategy. We partner with organizations across Saskatchewan and beyond to solve complex people challenges and build stronger…
Added 24 mins ago
H
Human Resources Business Partner
Hays
Ottawa, ON
- $80,000 to $95,000 CAD / year
- Full-time
We are partnering with a well-established professional services organization in Ottawa to recruit an experienced Human Resources Business Partner.
Added 39 mins ago
M
Intermediate DevOps Specialist
MDA
Richmond, BC
- Full-time
Building the space between proven and possible, MDA Space is a trusted mission partner to the global space industry. A robotics, satellite systems and geointelligence pioneer with a…
Added 39 mins ago
Sr. Operations Manager
Amazon
St. Thomas, ON
…functions at the site. Additional responsibilities include managing and leading a team of Operations and Area Managers, coaching and mentoring the team to ensure performance objectives are…
Added 39 mins ago
Software Development Manager, S3 Storage
Amazon
Vancouver, BC
Partner with other S3 teams to design and implement improvements to our data flow architecture
Added 39 mins ago
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Client Advisor
RBC
Stonewall, MB
- Part-time
…opportunities for advice, solutions, digital enablement and partner…
Added 39 mins ago
A
Senior Manager, Content Production, Learning Solutions
Autodesk
Toronto, ON
- Full-time
Operating as an internal learning studio and strategic talent development partner, this role owns the content lifecycle from needs analysis and learning design through creative production,…
Added 39 mins ago
A
Senior Manager, Content Production, Learning Solutions
Autodesk
Toronto, ON
- Full-time
Operating as an internal learning studio and strategic talent development partner, this role owns the content lifecycle from needs analysis and learning design through creative production,…
Added 39 mins ago
A
Senior Manager, Content Production, Learning Solutions
Autodesk
Montreal, QC
- Full-time
Operating as an internal learning studio and strategic talent development partner, this role owns the content lifecycle from needs analysis and learning design through creative production,…
Added 39 mins ago
S
Retirement Consultant (Technical Expertise & Client Advisory)
Segal
Toronto, ON
- Full-time
As a Retirement Consultant, you will serve as a trusted partner to clients and an influential leader within the retirement practice. Responsibilities include:
Added 39 mins ago
BA
Manager, Payment Operations
Borderless AI
Toronto, ON
- Full-time
Partner with Product, Engineering, and Customer Success to translate feedback and operational pain points into process or tooling improvements.
Added 39 mins ago
CS
Administrative Officer
Conroy Scott LLP
Sudbury, ON
- Full-time
As part of a planned transition, this role replaces a part‑time administrator and will work closely with the Managing Partner and the firm’s CAO. The Administrative Officer reports directly…

Fortra

Sr. Renewals Specialist

ON, Canada
Canada-Ontario, Canada

Expected Compensation: C$75,000 - C$105,000 · Full-time

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Job details

Pay: Expected Compensation: C$75,000 - C$105,000
Job type: Full-time
Experience: 3+ years of experience in Customer Operations, renewals, account management, customer success, or a comparable customer-facing role.
Posting language: English
Posted: Nov 9, 2026

Original job description

Whether you’re an experienced professional or just getting started, your contributions matter at Fortra. If you’re passionate about tackling meaningful challenges alongside talented team members committed to helping each other succeed, all while having lots of fun, we want to hear from you. We offer competitive benefits and salaries, personal and professional development opportunities, flexibility, and much more!

We are seeking a results-oriented and customer-focused Senior Renewals Specialist to join our global Customer Operations team. In this role, you will be responsible for driving customer retention and recurring revenue through proactive renewal management, strong product and process knowledge, and effective cross-functional collaboration.

You will manage the renewal lifecycle for assigned customers, ensuring accurate and timely execution while identifying risk, supporting customer satisfaction, and protecting Annual Recurring Revenue (ARR). As a senior member of the team, you will also serve as a subject matter expert, support larger or more complex customer accounts, mentor less experienced colleagues, and contribute to process improvement initiatives.

At Fortra, you'll benefit from a robust onboarding experience, a guided career path, and a people-first culture that supports your continued professional growth.



WHAT YOU'LL DO

Manage the end-to-end renewal process, including quoting, contract facilitation, internal approvals, and order processing in accordance with Customer Operations SLAs.
Ensure renewal and sales activities comply with established approval guidelines while protecting and driving positive ARR outcomes.
Proactively provide customers with renewal proposals approximately 90 days prior to their renewal date.
Monitor and communicate changes in ARR against planned renewal bookings and anticipated losses.
Negotiate special pricing within established guidelines and validate pricing at the point of order.
Maintain accurate and up-to-date customer, renewal, and account information within CRM systems.
Support customers by phone and email with questions related to licensing, renewals, billing, contracts, and sales.
Manage attrition within assigned accounts, including responding to cancellation requests, identifying underlying concerns, and pursuing appropriate retention opportunities.
Maintain accurate customer health and risk status by routinely reviewing key account indicators.
Partner with Accounts Receivable to address aging invoices and resolve issues that may impact renewals.
Engage customers throughout the renewal cycle to assess satisfaction, identify potential risks, and uncover appropriate upsell opportunities.
Connect with new customers to support successful onboarding and establish a strong foundation for the customer relationship.
Assist with export license requests as needed.
Mentor and train new hires and less experienced team members.
Serve as a subject matter expert and go-to resource for assigned brands, solution groups, systems, and processes.
Manage larger or more complex customer accounts as needed.
Lead special projects and contribute to initiatives that improve customer retention, operational effectiveness, and team performance.
Identify opportunities to streamline and improve renewal and Customer Operations processes.
Perform additional duties and projects as assigned.

QUALIFICATIONS

3+ years of experience in Customer Operations, renewals, account management, customer success, or a comparable customer-facing role.
Demonstrated experience managing customer renewals, retention, contracts, or recurring revenue.
Strong understanding of the relationship between customer renewals, retention, and ARR.
Intermediate negotiation and persuasion skills with the confidence and persistence to navigate challenging customer situations.
Proven ability to address difficult or complex customer concerns and pursue solutions before escalation.
Experience managing multiple priorities, accounts, and deadlines in a fast-paced environment.
Intermediate proficiency with Microsoft Office applications, including Outlook, Word, PowerPoint, and Excel.
Experience working with CRM and business reporting systems; experience with Power BI or similar reporting tools is beneficial.
Strong attention to detail and commitment to maintaining accurate customer and transaction data.
Excellent written and verbal communication skills.
Professional, responsive, and customer-focused approach.
Ability to work independently with minimal supervision while collaborating effectively with cross-functional teams.
Strong analytical and problem-solving skills.
Self-motivated, resourceful, dependable, and comfortable working through ambiguity and complexity.
Demonstrated ability to identify problems, take ownership, and confidently drive appropriate solutions.

Preferred Qualifications

Two- or four-year degree or equivalent combination of education and relevant professional experience.
Experience supporting enterprise software, technology, cybersecurity, or SaaS customers.
Experience managing larger or more complex customer accounts and renewals.
Experience identifying customer risk and supporting retention or save strategies.
Experience assisting with upsell or expansion opportunities within an existing customer base.
Experience mentoring, training, or serving as a subject matter expert for other team members.
Experience leading projects or contributing to operational process improvements.

This position requires proficiency in English to interact, support and/or provide services to non-French speaking customers, employees and/or partners inside and/or outside the province of Quebec.

We are an equal opportunity employer and encourage applications from candidates of all backgrounds. We do not require Canadian work experience; all relevant experience will be considered. This posting is for an existing vacancy.

Expected Compensation: C$75,000 - C$105,000

Ready to join us? Visit our website to learn more about why employees choose to work for Fortra. Remember to connect with us on LinkedIn.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, veteran or disability status.

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More about this job

Responsibilities

Manage the end-to-end renewal lifecycle for assigned customers to drive retention and protect Annual Recurring Revenue. Serve as a subject matter expert while collaborating cross-functionally to improve operational processes and mentor team members.

Requirements

Requires at least 3 years of experience in customer-facing roles such as renewals, account management, or customer success. Candidates must possess strong negotiation skills, proficiency with CRM systems, and a solid understanding of recurring revenue models.

Skills

Renewal management
Customer retention
Account management
Contract facilitation
Negotiation
CRM systems
Data analysis
Customer success
Mentoring
Process improvement
Communication
Problem-solving
Microsoft Office
ARR management
Sales support

Benefits

Competitive salary
Professional development opportunities
Flexibility
Robust onboarding experience
Guided career path

Visa sponsorship

Not detected in the job text

Keywords

Renewals
Customer Operations
Account Management
Customer Success
ARR
Retention
CRM
Contract Management
Negotiation
SaaS
Cybersecurity
Enterprise Software
Power BI
Microsoft Office
Process Improvement
Mentoring
Sales
Customer Satisfaction
Billing
Licensing

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