Jobs in Canada

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Added 10 mins ago
BC
Registered Practical Nurse - Cardiology/Telemetry
Brant Community Healthcare System
Brantford, ON
- Full-time
Ability to be a coach, teacher and mentor to colleagues and students
Added 10 mins ago
BC
Registered Practical Nurse - Cardiology/Telemetry
Brant Community Healthcare System
Brantford, ON
- Full-time
Ability to be a coach, teacher and mentor to colleagues and students
Added 10 mins ago
BC
Registered Practical Nurse - Operating Room
Brant Community Healthcare System
Brantford, ON
- Full-time
Ability to be a coach, teacher and mentor to colleagues and students
Added 10 mins ago
BC
Registered Practical Nurse - Operating Room
Brant Community Healthcare System
Brantford, ON
- Full-time
Ability to be a coach, teacher and mentor to colleagues and students
Added 10 mins ago
BC
RPN Inpatient Rehabilitation
Brant Community Healthcare System
Brantford, ON
- Full-time
Ability to be a coach, teacher and mentor to colleagues and students
Added 10 mins ago
IS
Solutions Architect (Agentic AI)
Iris Software Inc.
Toronto, ON
- Contract
Mentor engineering teams and establish standards for CI/CD, GenAIOps, monitoring, and secure deployment.
Added 10 mins ago
Y
Senior Full Stack Developer (Angular & Java)
Yochana
Montreal, QC
- Full-time
Mentor junior developers, providing guidance and knowledge sharing.
Added 10 mins ago
B
Sales Operations Manager (OTE: upto 130k)
BoomerangFX
Mississauga, ON
- $85,000 to $100,000 CAD / year
- Full-time
Location: Mississauga, Ontario - on-site, five days per week
Added 10 mins ago
Y
Senior Full Stack Developer (Angular & Java)
Yochana
Montreal, QC
- Full-time
Mentor junior developers, providing guidance and knowledge sharing.
Added 10 mins ago
S
Senior Director, Revenue Enablement
Seequent
Vancouver, BC · Canada Vancouver BC Office
- Full-time
Build, mentor, and inspire a high-performing, globally distributed enablement organization rooted in accountability, continuous learning, and cross-functional collaboration.
Added 10 mins ago
BW
Senior Process Engineer
BQE Water
Vancouver, BC
- Full-time
Proven ability to lead, train, mentor, and review the work of junior engineers.
Added 10 mins ago
RH
Corporate Controller
Robert Half
AB · Edmonton, AB
- $135,000 to $150,000 CAD / year
- Full-time
🌟 Leadership Impact – Guide and mentor a talented finance team while helping shape the future of the organization.
Added 10 mins ago
OI
Associate Director, Architecture
Ottawa International Airport Authority YOW / Administration de l'aéroport international d'Ottawa YOW
Ottawa, ON
- Full-time
Recruit, onboard, mentor and develop internal technical staff and oversee integrated teams of consultants, contractors, and specialists
Added 10 mins ago
GI
I&M Project Manager
Green Infrastructure Partners
Toronto, ON · Wilson Ave, Toronto, ON
- Full-time
Mentor I&M Coordinators and Technicians. Align field crew schedules with project deadlines and oversee the output of the Data Analysts.
Added 10 mins ago
MI
Production Manager - Assembly
Magna International
Guelph, ON
- Full-time
Lead, coach, mentor, and develop Team Leaders.
Added 10 mins ago
FG
Senior Buyer
Fort Garry Industries LTD.
Winnipeg, MB
- Full-time
Mentor buyers on purchasing best practices, product knowledge, and market trends, and help the team prepare for seasonal changes in demand.
Added 10 mins ago
T
Software Engineer III - Tech Lead (Golang)
TD
Toronto, ON
- Full-time
Must Havehat We're Looking For
Added 25 mins ago
W
Materials Technician - Edmonton
WSP
Edmonton, AB
- Full-time
A global community of brilliant minds – your next idea, mentor, or opportunity is always within reach
Added 25 mins ago
SC
Development Team Lead
Staples Canada
Richmond Hill, ON
- Full-time
This is a hands-on Team Lead role where you will develop and lead teams. You will also have a passion to write and mentor the team with clean simple code.
Added 40 mins ago
UR
Project Manager
Universal Realty Group
Halifax, NS
- Full-time
Mentor and efficiently lead and supervise a high-performing team.
Added 40 mins ago
RH
Human Resources Manager
Robert Half
Kitchener, ON
- $105,000 to $115,000 CAD / year
- Full-time
Coach and mentor managers on HR best practices, employment legislation, employee performance, and workplace policies.
Added 40 mins ago
TC
Senior Project Manager
Tribute Communities
Pickering, ON
- Full-time
· Mentor and manage project coordinators and/or assistant project manager
Added 40 mins ago
Actuarial Consultant - Corporate Actuarial - Reserving (All Levels)
Wawanesa Insurance
Toronto, ON · AB · Winnipeg, MB · Moncton, NB · Ottawa, ON · Kitchener, ON · Montreal, QC · Vancouver, BC · Lloydminster, AB · Dartmouth, NS · Calgary, AB · Lethbridge, AB · Edmonton, AB (Hybrid), AB · North York - Toronto, ON (Hybr, ON
…relevant academic and work experience is expected. You will be a mentor and coach for actuarial analysts while working through complex analysis in the pursuit of solving business problems…
Added 40 mins ago
IO
Senior IT Procurement Specialist
Irving Oil
Saint John, NB
- Full-time
Mentor and support the development of junior team members while fostering a collaborative, high-performing team environment
Added 40 mins ago
Child Intervention Supervisor
Government of Alberta
Peace River, AB
…respect to engage staff and inspire, empower, support, coach, and mentor. Building relationships individually and as a team to create a positive working environment and to achieve the best…

Fortra

Sr. Renewals Specialist

ON, Canada
Canada-Ontario, Canada

Expected Compensation: C$75,000 - C$105,000 · Full-time

Apply on fortra.wd12.myworkdayjobs.com About employer

Applications open in a new tab.

Job details

Pay: Expected Compensation: C$75,000 - C$105,000
Job type: Full-time
Experience: 3+ years of experience in Customer Operations, renewals, account management, customer success, or a comparable customer-facing role.
Posting language: English
Posted: Nov 9, 2026

Original job description

Whether you’re an experienced professional or just getting started, your contributions matter at Fortra. If you’re passionate about tackling meaningful challenges alongside talented team members committed to helping each other succeed, all while having lots of fun, we want to hear from you. We offer competitive benefits and salaries, personal and professional development opportunities, flexibility, and much more!

We are seeking a results-oriented and customer-focused Senior Renewals Specialist to join our global Customer Operations team. In this role, you will be responsible for driving customer retention and recurring revenue through proactive renewal management, strong product and process knowledge, and effective cross-functional collaboration.

You will manage the renewal lifecycle for assigned customers, ensuring accurate and timely execution while identifying risk, supporting customer satisfaction, and protecting Annual Recurring Revenue (ARR). As a senior member of the team, you will also serve as a subject matter expert, support larger or more complex customer accounts, mentor less experienced colleagues, and contribute to process improvement initiatives.

At Fortra, you'll benefit from a robust onboarding experience, a guided career path, and a people-first culture that supports your continued professional growth.



WHAT YOU'LL DO

Manage the end-to-end renewal process, including quoting, contract facilitation, internal approvals, and order processing in accordance with Customer Operations SLAs.
Ensure renewal and sales activities comply with established approval guidelines while protecting and driving positive ARR outcomes.
Proactively provide customers with renewal proposals approximately 90 days prior to their renewal date.
Monitor and communicate changes in ARR against planned renewal bookings and anticipated losses.
Negotiate special pricing within established guidelines and validate pricing at the point of order.
Maintain accurate and up-to-date customer, renewal, and account information within CRM systems.
Support customers by phone and email with questions related to licensing, renewals, billing, contracts, and sales.
Manage attrition within assigned accounts, including responding to cancellation requests, identifying underlying concerns, and pursuing appropriate retention opportunities.
Maintain accurate customer health and risk status by routinely reviewing key account indicators.
Partner with Accounts Receivable to address aging invoices and resolve issues that may impact renewals.
Engage customers throughout the renewal cycle to assess satisfaction, identify potential risks, and uncover appropriate upsell opportunities.
Connect with new customers to support successful onboarding and establish a strong foundation for the customer relationship.
Assist with export license requests as needed.
Mentor and train new hires and less experienced team members.
Serve as a subject matter expert and go-to resource for assigned brands, solution groups, systems, and processes.
Manage larger or more complex customer accounts as needed.
Lead special projects and contribute to initiatives that improve customer retention, operational effectiveness, and team performance.
Identify opportunities to streamline and improve renewal and Customer Operations processes.
Perform additional duties and projects as assigned.

QUALIFICATIONS

3+ years of experience in Customer Operations, renewals, account management, customer success, or a comparable customer-facing role.
Demonstrated experience managing customer renewals, retention, contracts, or recurring revenue.
Strong understanding of the relationship between customer renewals, retention, and ARR.
Intermediate negotiation and persuasion skills with the confidence and persistence to navigate challenging customer situations.
Proven ability to address difficult or complex customer concerns and pursue solutions before escalation.
Experience managing multiple priorities, accounts, and deadlines in a fast-paced environment.
Intermediate proficiency with Microsoft Office applications, including Outlook, Word, PowerPoint, and Excel.
Experience working with CRM and business reporting systems; experience with Power BI or similar reporting tools is beneficial.
Strong attention to detail and commitment to maintaining accurate customer and transaction data.
Excellent written and verbal communication skills.
Professional, responsive, and customer-focused approach.
Ability to work independently with minimal supervision while collaborating effectively with cross-functional teams.
Strong analytical and problem-solving skills.
Self-motivated, resourceful, dependable, and comfortable working through ambiguity and complexity.
Demonstrated ability to identify problems, take ownership, and confidently drive appropriate solutions.

Preferred Qualifications

Two- or four-year degree or equivalent combination of education and relevant professional experience.
Experience supporting enterprise software, technology, cybersecurity, or SaaS customers.
Experience managing larger or more complex customer accounts and renewals.
Experience identifying customer risk and supporting retention or save strategies.
Experience assisting with upsell or expansion opportunities within an existing customer base.
Experience mentoring, training, or serving as a subject matter expert for other team members.
Experience leading projects or contributing to operational process improvements.

This position requires proficiency in English to interact, support and/or provide services to non-French speaking customers, employees and/or partners inside and/or outside the province of Quebec.

We are an equal opportunity employer and encourage applications from candidates of all backgrounds. We do not require Canadian work experience; all relevant experience will be considered. This posting is for an existing vacancy.

Expected Compensation: C$75,000 - C$105,000

Ready to join us? Visit our website to learn more about why employees choose to work for Fortra. Remember to connect with us on LinkedIn.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, veteran or disability status.

Apply on fortra.wd12.myworkdayjobs.com About employer

More about this job

Responsibilities

Manage the end-to-end renewal lifecycle for assigned customers to drive retention and protect Annual Recurring Revenue. Serve as a subject matter expert while collaborating cross-functionally to improve operational processes and mentor team members.

Requirements

Requires at least 3 years of experience in customer-facing roles such as renewals, account management, or customer success. Candidates must possess strong negotiation skills, proficiency with CRM systems, and a solid understanding of recurring revenue models.

Skills

Renewal management
Customer retention
Account management
Contract facilitation
Negotiation
CRM systems
Data analysis
Customer success
Mentoring
Process improvement
Communication
Problem-solving
Microsoft Office
ARR management
Sales support

Benefits

Competitive salary
Professional development opportunities
Flexibility
Robust onboarding experience
Guided career path

Visa sponsorship

Not detected in the job text

Keywords

Renewals
Customer Operations
Account Management
Customer Success
ARR
Retention
CRM
Contract Management
Negotiation
SaaS
Cybersecurity
Enterprise Software
Power BI
Microsoft Office
Process Improvement
Mentoring
Sales
Customer Satisfaction
Billing
Licensing

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Work requirements

Jobs in Canada