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Added 14 mins ago
IC
Strategy, Lead
Interac Corp.
Toronto, ON · Interac Corp. Head Office
- Full-time
Interac is looking for a highly strategic and execution-focused leader within the Strategy team.
Added 14 mins ago
AC
Executive Assistant / Assistante à la Direction
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Toronto, ON · Montreal, QC
- Full-time
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Added 14 mins ago
FF
Sr Manager, Soft Goods Product
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- Full-time
Lead, mentor, and develop team members, ensuring alignment with category goals and professional growth.
Added 29 mins ago
PC
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- $173,000 to $237,000 CAD / year
- Full-time
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Added 29 mins ago
Project Engineer, Pacific Link (Contract)
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Added 29 mins ago
Project Engineer, Pacific Link (Contract)
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Trans Mountain is seeking a collaborative, motivated, and values driven individuals to join our dynamic team as a Project Engineer, Pacific Link. In this position, you will provide…
Added 29 mins ago
F
Sr. Renewals Specialist
Fortra
ON · Canada-Ontario
- Full-time
Lead special projects and contribute to initiatives that improve customer retention, operational effectiveness, and team performance.
Added 29 mins ago
Senior Specialist Business Continuity
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In this role, you’ll make a meaningful impact by contributing to the IESO team and supporting the electricity needs of the province through
Added 29 mins ago
PG
Senior Content Writer
Publicis Groupe Holdings B.V
Toronto, ON
- Full-time
…supports a range of D&I actions through our Driving Change team as well as giving back to the community through a long-standing participation in the Out of the Cold Program. With a strong,…
Added 29 mins ago
Workplace Lead
Asana
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HR
Technical Recruitment Consultant
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Lead intake and discovery conversations with clients, asking thoughtful questions that uncover the real hiring need, business context, team dynamics, market realities, and ideal candidate…
Added 44 mins ago
DC
Biologist or Environmental Planner (Indigenous Community Focus)
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Vancouver, BC
- Full-time
…Community Engagement to join our Natural Resource Management team. In this role, you will lead and support a diverse portfolio of projects at the intersection of science and Indigenous…
Added 44 mins ago
YH
Registered Practical Nurse (Temporary Part-Time Mixed Shift) - Chinese Speaking
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- Part-time
Consults the Team Lead, as appropriate, about changes in residents' condition, any occurrence of adverse events, or as necessary
Added 44 mins ago
TS
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Added 44 mins ago
OF
Group Fitness Coach
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- $35 to $65 CAD / hour
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We are looking for experienced Group Fitness professionals to lead our coach-inspired, science-backed, and technology-tracked workouts. Our coaches prioritize our members and make it known…
Added 44 mins ago
R
VP, People
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- Full-time
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Added 44 mins ago
Software Development Manager, S3 Storage
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Lead a team of talented software engineers, fostering their growth and development while delivering critical components of S3's architecture
Added 44 mins ago
B
OSP Construction Project Lead
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Bolton, ON
- $65,000 to $80,000 CAD / year
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We operate as one team. Collaboration is core to how we work, and every idea matters. We believe strong partnerships and shared ownership lead to better outcomes.
Added 44 mins ago
A
Senior Manager, Content Production, Learning Solutions
Autodesk
Toronto, ON
- Full-time
The Senior Manager, Learning Solutions will lead a multidisciplinary team and enterprise content production capability that combines contemporary media, AI-enabled innovation, and…
Added 44 mins ago
A
Senior Manager, Content Production, Learning Solutions
Autodesk
Toronto, ON
- Full-time
The Senior Manager, Learning Solutions will lead a multidisciplinary team and enterprise content production capability that combines contemporary media, AI-enabled innovation, and…
Added 44 mins ago
A
Senior Manager, Content Production, Learning Solutions
Autodesk
Montreal, QC
- Full-time
The Senior Manager, Learning Solutions will lead a multidisciplinary team and enterprise content production capability that combines contemporary media, AI-enabled innovation, and…
Added 44 mins ago
HI
Portfolio Manager - US Systematic Equities
Hillsdale Investment Management Inc.
Toronto, ON · Greater Toronto Area, Canada
- Full-time
We have a new opportunity for a Portfolio Manager to join our Portfolio Management team, with a primary focus on U.S equity strategies. Reporting to the Co-CIO, this individual will play a…
Added 44 mins ago
PG
Senior Content Writer
Publicis Groupe Canada
Toronto, ON · Greater Toronto Area, Canada
- $80,000 to $85,000 CAD / year
- Full-time
…supports a range of D&I actions through our Driving Change team as well as giving back to the community through a long-standing participation in the Out of the Cold Program. With a strong,…
Added 45 mins ago
VS
Electronic engineering expert
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Montreal, QC
- Full-time
This role sits at the heart of our Montreal R&D team, at the junction of our laser, optics, mechanical/thermal and spacecraft systems work. You will work hand in hand with engineers and lab…
Added 45 mins ago
MN
Salesforce Technical Lead
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- Full-time
…environment where all of our employees can thrive. When you join our team, you'll enjoy flexibility and support for a healthy work-life balance, as well as the professional development…

Fortra

Sr. Renewals Specialist

ON, Canada
Canada-Ontario, Canada

Expected Compensation: C$75,000 - C$105,000 · Full-time

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Job details

Pay: Expected Compensation: C$75,000 - C$105,000
Job type: Full-time
Experience: 3+ years of experience in Customer Operations, renewals, account management, customer success, or a comparable customer-facing role.
Posting language: English
Posted: Nov 9, 2026

Original job description

Whether you’re an experienced professional or just getting started, your contributions matter at Fortra. If you’re passionate about tackling meaningful challenges alongside talented team members committed to helping each other succeed, all while having lots of fun, we want to hear from you. We offer competitive benefits and salaries, personal and professional development opportunities, flexibility, and much more!

We are seeking a results-oriented and customer-focused Senior Renewals Specialist to join our global Customer Operations team. In this role, you will be responsible for driving customer retention and recurring revenue through proactive renewal management, strong product and process knowledge, and effective cross-functional collaboration.

You will manage the renewal lifecycle for assigned customers, ensuring accurate and timely execution while identifying risk, supporting customer satisfaction, and protecting Annual Recurring Revenue (ARR). As a senior member of the team, you will also serve as a subject matter expert, support larger or more complex customer accounts, mentor less experienced colleagues, and contribute to process improvement initiatives.

At Fortra, you'll benefit from a robust onboarding experience, a guided career path, and a people-first culture that supports your continued professional growth.



WHAT YOU'LL DO

Manage the end-to-end renewal process, including quoting, contract facilitation, internal approvals, and order processing in accordance with Customer Operations SLAs.
Ensure renewal and sales activities comply with established approval guidelines while protecting and driving positive ARR outcomes.
Proactively provide customers with renewal proposals approximately 90 days prior to their renewal date.
Monitor and communicate changes in ARR against planned renewal bookings and anticipated losses.
Negotiate special pricing within established guidelines and validate pricing at the point of order.
Maintain accurate and up-to-date customer, renewal, and account information within CRM systems.
Support customers by phone and email with questions related to licensing, renewals, billing, contracts, and sales.
Manage attrition within assigned accounts, including responding to cancellation requests, identifying underlying concerns, and pursuing appropriate retention opportunities.
Maintain accurate customer health and risk status by routinely reviewing key account indicators.
Partner with Accounts Receivable to address aging invoices and resolve issues that may impact renewals.
Engage customers throughout the renewal cycle to assess satisfaction, identify potential risks, and uncover appropriate upsell opportunities.
Connect with new customers to support successful onboarding and establish a strong foundation for the customer relationship.
Assist with export license requests as needed.
Mentor and train new hires and less experienced team members.
Serve as a subject matter expert and go-to resource for assigned brands, solution groups, systems, and processes.
Manage larger or more complex customer accounts as needed.
Lead special projects and contribute to initiatives that improve customer retention, operational effectiveness, and team performance.
Identify opportunities to streamline and improve renewal and Customer Operations processes.
Perform additional duties and projects as assigned.

QUALIFICATIONS

3+ years of experience in Customer Operations, renewals, account management, customer success, or a comparable customer-facing role.
Demonstrated experience managing customer renewals, retention, contracts, or recurring revenue.
Strong understanding of the relationship between customer renewals, retention, and ARR.
Intermediate negotiation and persuasion skills with the confidence and persistence to navigate challenging customer situations.
Proven ability to address difficult or complex customer concerns and pursue solutions before escalation.
Experience managing multiple priorities, accounts, and deadlines in a fast-paced environment.
Intermediate proficiency with Microsoft Office applications, including Outlook, Word, PowerPoint, and Excel.
Experience working with CRM and business reporting systems; experience with Power BI or similar reporting tools is beneficial.
Strong attention to detail and commitment to maintaining accurate customer and transaction data.
Excellent written and verbal communication skills.
Professional, responsive, and customer-focused approach.
Ability to work independently with minimal supervision while collaborating effectively with cross-functional teams.
Strong analytical and problem-solving skills.
Self-motivated, resourceful, dependable, and comfortable working through ambiguity and complexity.
Demonstrated ability to identify problems, take ownership, and confidently drive appropriate solutions.

Preferred Qualifications

Two- or four-year degree or equivalent combination of education and relevant professional experience.
Experience supporting enterprise software, technology, cybersecurity, or SaaS customers.
Experience managing larger or more complex customer accounts and renewals.
Experience identifying customer risk and supporting retention or save strategies.
Experience assisting with upsell or expansion opportunities within an existing customer base.
Experience mentoring, training, or serving as a subject matter expert for other team members.
Experience leading projects or contributing to operational process improvements.

This position requires proficiency in English to interact, support and/or provide services to non-French speaking customers, employees and/or partners inside and/or outside the province of Quebec.

We are an equal opportunity employer and encourage applications from candidates of all backgrounds. We do not require Canadian work experience; all relevant experience will be considered. This posting is for an existing vacancy.

Expected Compensation: C$75,000 - C$105,000

Ready to join us? Visit our website to learn more about why employees choose to work for Fortra. Remember to connect with us on LinkedIn.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, veteran or disability status.

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More about this job

Responsibilities

Manage the end-to-end renewal lifecycle for assigned customers to drive retention and protect Annual Recurring Revenue. Serve as a subject matter expert while collaborating cross-functionally to improve operational processes and mentor team members.

Requirements

Requires at least 3 years of experience in customer-facing roles such as renewals, account management, or customer success. Candidates must possess strong negotiation skills, proficiency with CRM systems, and a solid understanding of recurring revenue models.

Skills

Renewal management
Customer retention
Account management
Contract facilitation
Negotiation
CRM systems
Data analysis
Customer success
Mentoring
Process improvement
Communication
Problem-solving
Microsoft Office
ARR management
Sales support

Benefits

Competitive salary
Professional development opportunities
Flexibility
Robust onboarding experience
Guided career path

Visa sponsorship

Not detected in the job text

Keywords

Renewals
Customer Operations
Account Management
Customer Success
ARR
Retention
CRM
Contract Management
Negotiation
SaaS
Cybersecurity
Enterprise Software
Power BI
Microsoft Office
Process Improvement
Mentoring
Sales
Customer Satisfaction
Billing
Licensing

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