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Added 11 mins ago
GL
Senior Program Manager, Product Development / Gestionnaire principal(e) de programme, Développement de produits
Galvion LTD
Montreal, QC
- Full-time
Galvion is a global defense technology leader specializing in advanced protective solutions and intelligent power systems for military and tactical operations worldwide. We design, develop,…
Added 11 mins ago
CA
Sales Support Specialist
Centurion Asset Management Inc.
Toronto, ON
- Full-time
…opportunities, and key performance indicators (KPIs). Analyze sales data to provide insights into sales team performance, product performance, and market trends. Create dashboards and…
Added 11 mins ago
E
Portfolio Manager
eCapital
Barrie, ON
- Full-time
…Innovative Company’ by ABF Journal; all thanks to our dynamic team who are the cornerstone of our success. Are you ready to make an impact and help us shape the future of…
Added 11 mins ago
26 - 41 Sourcing & Procurement Manager
AMBICO Limited
Ottawa, ON
Support ERP/MRP accuracy for supplier data, pricing, lead times, and purchasing controls.
Added 11 mins ago
FF
Manager, Regulatory Compliance
Foresters Financial
Toronto, ON
- Full-time
Contribute to a high-performance culture through ensuring alignment of the team’s work with organizational goals
Added 26 mins ago
Manager, McOpCo Operations
McDonald's Corporation
Calgary, AB
At McDonald's, we are committed to being the best, and that starts with finding the best people. We have built a team of extraordinary people from around the world. We are problem solvers,…
Added 26 mins ago
UX Researcher
Scotiabank
Toronto, ON
Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.
Added 26 mins ago
TA
Project Manager
Top Aces
Dorval, QC
- Full-time
Top Aces’ dynamic team contributes to delivering on our purpose of training the next generation of combat leaders by living our values of Service, Integrity, Excellence, and Together every…
Added 26 mins ago
F
Sr. Renewals Specialist
Fortra
ON · Canada-Ontario
- Full-time
Lead special projects and contribute to initiatives that improve customer retention, operational effectiveness, and team performance.
Added 26 mins ago
Mgr Administration Serv
Insurance Corporation of British Columbia
BC · Prince George, BC · Duncan, BC · Nanaimo, BC · Courtenay, BC · Victoria, Brit
We are seeking a highly organized and experienced Manager, Administration Services, to lead a team of administrative professionals in delivering exceptional claims and office administrative…
Added 26 mins ago
B
Sr. Pharmacy Operations
Brunel
Hamilton, ON
- Full-time
Investigate operational issues, implement corrective actions, and lead continuous improvement initiatives.
Added 41 mins ago
TS
26-76 Safety System Risk Scientist
Technical Safety BC
Vancouver, BC
- Full-time
Lead complex quantitative, qualitative, and mixed-method analyses using internal and external data and evidence to identify, assess, characterize, and prioritize safety risks. Integrate…
Added 41 mins ago
S
Senior Software Engineer
SalesJack
Remote, Canada
- $160,000 to $200,000 CAD / year
- Full-time
- Remote
Make the architectural calls on new systems (data model, API surface, frontend composition) and document the reasoning so both the team and our AI tooling can build on it
Added 41 mins ago
R
VP, People
Rewind
Remote, Canada
- Full-time
- Remote
Taking Initiative: We value ownership and proactive problem-solving. We encourage team members to think creatively, take ownership, and lead improvements. Your ideas and actions drive our…
Added 41 mins ago
Software Development Manager, S3 Storage
Amazon
Vancouver, BC
Lead a team of talented software engineers, fostering their growth and development while delivering critical components of S3's architecture
Added 42 mins ago
A
Senior Manager, Content Production, Learning Solutions
Autodesk
Toronto, ON
- Full-time
The Senior Manager, Learning Solutions will lead a multidisciplinary team and enterprise content production capability that combines contemporary media, AI-enabled innovation, and…
Added 42 mins ago
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Portfolio Manager - US Systematic Equities
Hillsdale Investment Management Inc.
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Strong understanding of data architecture, research platforms, and production systems.
Added 42 mins ago
BA
Manager, Payment Operations
Borderless AI
Toronto, ON
- Full-time
Borderless AI is looking for a highly organized, detail-oriented Manager, Payment Operations, to help lead our day-to-day payment operations as we scale. You'll manage cross-functional…
Added 42 mins ago
TG
H&S Incident & Training Coordinator
Trillium Guideway Partners
Toronto, ON
- $70,000 to $90,000 CAD / year
- Full-time
Maintain and update training systems and databases to support tracking, reporting, and data integrity.
Added 42 mins ago
AH
Program Manager, Operations and Network Administration - Alberta Care-First Network
Arthur Health Corporation
AB · Alberta, Canada
- Full-time
Team Leadership, Systems and Continuous Improvement
Added 42 mins ago
VS
Electronic engineering expert
Volta Space Technologies
Montreal, QC
- Full-time
This role sits at the heart of our Montreal R&D team, at the junction of our laser, optics, mechanical/thermal and spacecraft systems work. You will work hand in hand with engineers and lab…
Added 42 mins ago
OC
Research Scientist
Olds College of Agriculture & Technology
Olds, AB
- $80,000 to $95,000 CAD / year
- Full-time
The Research Scientist is responsible for recommending and planning research projects in conjunction with the research team and applicable external stakeholders. Further, they act as the…
Added 42 mins ago
N
Vice President of Operations
Northern911
Sudbury, ON · Greater Sudbury, ON
- Full-time
…keep communities and businesses safe. For over 70 years, our team has supported organizations across Canada, the United States, and Mexico with services spanning emergency call handling,…
Added 56 mins ago
Team leader
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Nanaimo, BC
Are you looking for a fun, fast-paced environment where you can lead a team and create unforgettable guest experiences?
Added 57 mins ago
Technical Account Manager Prin
Dayforce
Canada
The Principal TAM operates as a cross-functional lead, working closely with Customer Success, Product & Technology, Support, Implementation, and Value-Added Services to ensure client…

Fortra

Sr. Renewals Specialist

ON, Canada
Canada-Ontario, Canada

Expected Compensation: C$75,000 - C$105,000 · Full-time

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Job details

Pay: Expected Compensation: C$75,000 - C$105,000
Job type: Full-time
Experience: 3+ years of experience in Customer Operations, renewals, account management, customer success, or a comparable customer-facing role.
Posting language: English
Posted: Nov 9, 2026

Original job description

Whether you’re an experienced professional or just getting started, your contributions matter at Fortra. If you’re passionate about tackling meaningful challenges alongside talented team members committed to helping each other succeed, all while having lots of fun, we want to hear from you. We offer competitive benefits and salaries, personal and professional development opportunities, flexibility, and much more!

We are seeking a results-oriented and customer-focused Senior Renewals Specialist to join our global Customer Operations team. In this role, you will be responsible for driving customer retention and recurring revenue through proactive renewal management, strong product and process knowledge, and effective cross-functional collaboration.

You will manage the renewal lifecycle for assigned customers, ensuring accurate and timely execution while identifying risk, supporting customer satisfaction, and protecting Annual Recurring Revenue (ARR). As a senior member of the team, you will also serve as a subject matter expert, support larger or more complex customer accounts, mentor less experienced colleagues, and contribute to process improvement initiatives.

At Fortra, you'll benefit from a robust onboarding experience, a guided career path, and a people-first culture that supports your continued professional growth.



WHAT YOU'LL DO

Manage the end-to-end renewal process, including quoting, contract facilitation, internal approvals, and order processing in accordance with Customer Operations SLAs.
Ensure renewal and sales activities comply with established approval guidelines while protecting and driving positive ARR outcomes.
Proactively provide customers with renewal proposals approximately 90 days prior to their renewal date.
Monitor and communicate changes in ARR against planned renewal bookings and anticipated losses.
Negotiate special pricing within established guidelines and validate pricing at the point of order.
Maintain accurate and up-to-date customer, renewal, and account information within CRM systems.
Support customers by phone and email with questions related to licensing, renewals, billing, contracts, and sales.
Manage attrition within assigned accounts, including responding to cancellation requests, identifying underlying concerns, and pursuing appropriate retention opportunities.
Maintain accurate customer health and risk status by routinely reviewing key account indicators.
Partner with Accounts Receivable to address aging invoices and resolve issues that may impact renewals.
Engage customers throughout the renewal cycle to assess satisfaction, identify potential risks, and uncover appropriate upsell opportunities.
Connect with new customers to support successful onboarding and establish a strong foundation for the customer relationship.
Assist with export license requests as needed.
Mentor and train new hires and less experienced team members.
Serve as a subject matter expert and go-to resource for assigned brands, solution groups, systems, and processes.
Manage larger or more complex customer accounts as needed.
Lead special projects and contribute to initiatives that improve customer retention, operational effectiveness, and team performance.
Identify opportunities to streamline and improve renewal and Customer Operations processes.
Perform additional duties and projects as assigned.

QUALIFICATIONS

3+ years of experience in Customer Operations, renewals, account management, customer success, or a comparable customer-facing role.
Demonstrated experience managing customer renewals, retention, contracts, or recurring revenue.
Strong understanding of the relationship between customer renewals, retention, and ARR.
Intermediate negotiation and persuasion skills with the confidence and persistence to navigate challenging customer situations.
Proven ability to address difficult or complex customer concerns and pursue solutions before escalation.
Experience managing multiple priorities, accounts, and deadlines in a fast-paced environment.
Intermediate proficiency with Microsoft Office applications, including Outlook, Word, PowerPoint, and Excel.
Experience working with CRM and business reporting systems; experience with Power BI or similar reporting tools is beneficial.
Strong attention to detail and commitment to maintaining accurate customer and transaction data.
Excellent written and verbal communication skills.
Professional, responsive, and customer-focused approach.
Ability to work independently with minimal supervision while collaborating effectively with cross-functional teams.
Strong analytical and problem-solving skills.
Self-motivated, resourceful, dependable, and comfortable working through ambiguity and complexity.
Demonstrated ability to identify problems, take ownership, and confidently drive appropriate solutions.

Preferred Qualifications

Two- or four-year degree or equivalent combination of education and relevant professional experience.
Experience supporting enterprise software, technology, cybersecurity, or SaaS customers.
Experience managing larger or more complex customer accounts and renewals.
Experience identifying customer risk and supporting retention or save strategies.
Experience assisting with upsell or expansion opportunities within an existing customer base.
Experience mentoring, training, or serving as a subject matter expert for other team members.
Experience leading projects or contributing to operational process improvements.

This position requires proficiency in English to interact, support and/or provide services to non-French speaking customers, employees and/or partners inside and/or outside the province of Quebec.

We are an equal opportunity employer and encourage applications from candidates of all backgrounds. We do not require Canadian work experience; all relevant experience will be considered. This posting is for an existing vacancy.

Expected Compensation: C$75,000 - C$105,000

Ready to join us? Visit our website to learn more about why employees choose to work for Fortra. Remember to connect with us on LinkedIn.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, veteran or disability status.

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More about this job

Responsibilities

Manage the end-to-end renewal lifecycle for assigned customers to drive retention and protect Annual Recurring Revenue. Serve as a subject matter expert while collaborating cross-functionally to improve operational processes and mentor team members.

Requirements

Requires at least 3 years of experience in customer-facing roles such as renewals, account management, or customer success. Candidates must possess strong negotiation skills, proficiency with CRM systems, and a solid understanding of recurring revenue models.

Skills

Renewal management
Customer retention
Account management
Contract facilitation
Negotiation
CRM systems
Data analysis
Customer success
Mentoring
Process improvement
Communication
Problem-solving
Microsoft Office
ARR management
Sales support

Benefits

Competitive salary
Professional development opportunities
Flexibility
Robust onboarding experience
Guided career path

Visa sponsorship

Not detected in the job text

Keywords

Renewals
Customer Operations
Account Management
Customer Success
ARR
Retention
CRM
Contract Management
Negotiation
SaaS
Cybersecurity
Enterprise Software
Power BI
Microsoft Office
Process Improvement
Mentoring
Sales
Customer Satisfaction
Billing
Licensing

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