Find work in Canada.

331,559 jobs across our Canadian network. How we count

Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added 1 min ago
Account Representative or Manager
Veolia Environnement SA
Edmonton, AB
Full-time
scarcity, quality, productivity, and energy. Together, we pursue a shared mission to create a more
Added 1 min ago
Manager, Government Solutions
KPMG
Halifax, NS
Full-time
Supporting timely engagement management and ensuring on-time, at-budget high quality delivery of client deliverables
Added 46 mins ago
Production Time Focal
Shell
Scotford, AB
Full-time
Advisor for SchedulePro tool used for shift scheduling and timesheets by Production Team Members
Added 46 mins ago
Lead Architect – Warehouse & Inventory Solutions
Saputo Inc.
Georgetown, ON · Montreal, QC
Full-time
…operational excellence objectives. This leader acts as a trusted advisor and hands-on architect for warehousing solutions, driving design quality, technical feasibility, and continuous…
Added 46 mins ago
Associate
RBC
Vancouver, BC
Full-time
You will provide quality client service and help deepen relationships with existing clients through ongoing, efficient support to both clients and the Advisor Team.
Added 46 mins ago
Administrative Assistant
RBC
Vancouver, BC
Full-time
You will provide quality client service and help deepen relationships with existing clients through ongoing, efficient support to both clients and the Advisor Team.
Added 46 mins ago
Administrative Sales Assistant
RBC
AB
Full-time
You will provide quality client service and help deepen relationships with existing clients through ongoing, efficient support to both clients and the Advisor Team.
Added 46 mins ago
Associate Director - Lead Software Developer
RBC
Toronto, ON
Full-time
…primary role will be designing, coding and delivering highest-quality software solutions. You will also be expected to play a key role in building modern applications to support business…
Added 46 mins ago
AI Learning Associate Director - Learning and Development (18-month contract)
EY
Edmonton, AB · AB · Vancouver, BC · Victoria, BC · Winnipeg, MB · Dieppe, NB · St. John's, NL · Halifax, NS · London, ON · Ottawa, ON · Toronto, ON · ON · Saskatoon, SK · Calgary, AB · Waterloo, ON
As the AI Learning Associate Director, you will serve as a strategic advisor and learning capability leader responsible for shaping, scaling and activating EY Canada's AI learning strategy,…
Added 46 mins ago
Financial Planner
CI Financial
Vancouver, BC
Full-time
…who may find this role appealing would include a financial advisor who prefers planning over selling or an accountant who prefers planning over…
Added 46 mins ago
Director & Assistant Market Leader, Private Wealth
BMO
Toronto, ON · FCP
Full-time
…passionate about developing talent, driving a strong client and advisor experience, and supporting the success of our branch and market…
Added 1 hour ago
Industrial Foreman
Sureway Construction Group
Edmonton, AB
Other
Conduct performance and quality checks according to procedure
Added 1 hour ago
Parts Advisor - St. James Volkswagen
AutoCanada Inc.
Winnipeg, MB
$45,000 to $65,000 CAD / year
Full-time
…Color Matching, Spray Gun Operation, Clear Coat Application, Quality Inspection, Detail-Oriented, Automotive Finishing, Safety Protocols, Automotive Paint Systems, Restoration, Paint…
Added 1 hour ago
Wholesale Parts Advisor - Capital Chrysler Dodge Jeep Ram
AutoCanada Inc.
Edmonton, AB
Full-time
A Wholesale Parts Advisor is primarily responsible for working with and growing the volume of parts sales to independent repair shops, dealerships, and body shops. This role demands…
Added 1 hour ago
Seasonal Store Advisor
Mountain Equipment Company
Calgary, AB
Temporary
…new things and plan new adventures – and as a Seasonal Store Advisor, you’ll be there to help make it all…
Added 1 hour ago
Seasonal Store Advisor (3 months)
Mountain Equipment Company
Vancouver, BC
$19.22 to $19.88 CAD / hour
Temporary
…new things and plan new adventures – and as a Seasonal Store Advisor, you’ll be there to help make it all…
Added 1 hour ago
Part Time Advisor - North Vancouver
Mountain Equipment Company
North Vancouver, BC
$19.35 to $20.2 CAD / hour
Part-time
…to try new things and plan new adventures – and as a store Advisor, you’ll be there to help make it all…
Added 1 hour ago
Manager, Social Media
Gowling WLG
Toronto, ON
Full-time
…this role is central to positioning our brand as a trusted advisor, showcasing our thought leadership, shaping market and client perceptions, and differentiating our services, initiatives,…
Added 1 hour ago
Wealth Management Advisor
Desjardins
Montreal, QC · Caisse Desjardins des Technologies
Full-time
As a wealth management advisor, you’re responsible for developing and maintaining lasting and trusting business relationships with members and clients, to ensure they’re satisfied. Your…
Added 1 hour ago
Personal Finance Advisor, Assigned Clientele
Desjardins
Montreal, QC · Caisse Desjardins des Transports
Full-time
As a personal finance advisor, you’re responsible for developing and maintaining lasting and trusting business relationships with members and clients, to ensure they’re satisfied. Your role…
Added 1 hour ago
Programmer analyst, System and infrastructure operations, maintenance and development
Desjardins
Levis, QC · Montreal, QC
Full-time
…maintenance programmer analyst, you participate in IT efficiency and quality by analyzing, designing, configuring, developing, maintaining and upgrading software products in accordance with…
Added 1 hour ago
Site Activation Specialist French Speaker - Sponsor dedicated - Office Based in Montreal
Syneos Health
Montreal, QC · CAN-QC-Montreal-Hybrid
Full-time
Responsible for the quality deliverables at the country level; follows project requirements and aapplicable country rules with moderate oversight from the SSU Country Manager. Works within…
Added 2 hours ago
Assoc Insurance Advisor II
Co-operators
Moncton, NB
Full-time
The Associate Insurance Advisor II is a key player in the support and development of the agency operation primarily through sales and service. This role utilizes a broad knowledge of The…
Added 2 hours ago
Director, Enterprise Communications
HOOPP (Healthcare of Ontario Pension Plan)
Toronto, ON · CA ON Toronto
Full-time
Serve as lead communications advisor to the CEO, accountable for speeches, presentations, speaking notes, and key messaging.
Added 2 hours ago
Technical Sales Specialist, Pressure Management
Wajax
Acheson, AB · Calgary, AB
Full-time
Acts as a trusted technical advisor to Inside Sales and Account Managers, providing expertise, training, and application support to help deliver technically sound customer solutions

Fortra

Support Analyst

Canada

Pay: Compensation: C$70,000.00 - C$80,000.00
Job type: Full-time
Experience: 2+ years of experience in technical support, IBM i system analysis, or a related role, with a focus on complex software troubleshooting and issue resolution.
Posting language: English
Posted: Sep 25, 2026

Apply About employer

Applications open in a new tab.

Original job description

Whether you’re an experienced professional or just getting started, your contributions matter at Fortra. If you’re passionate about tackling meaningful challenges alongside talented team members committed to helping each other succeed, all while having lots of fun, we want to hear from you. We offer competitive benefits and salaries, personal and professional development opportunities, flexibility, and much more!

The Technical Support Analyst - IBM i serves as a key customer contact for troubleshooting technical issues, analyzing complex systems, and providing accurate, timely resolutions to ensure customer satisfaction and operational success. The Technical Support Analyst provides highly specialized technical support to customers by leveraging in-depth industry knowledge and expertise in Fortra's solutions. This role involves diagnosing issues, performing comprehensive system analysis, and collaborating with internal teams to resolve customer-reported problems.

What You'll Do

Technical Troubleshooting: Conduct in-depth analysis of Fortra's solutions based on customer system configurations, specifications, and reported issues to determine if the software is functioning properly per documented specifications.
Customer Communication: Serve as a trusted advisor to high-priority customers, communicating effectively to ensure they understand the root cause of the problem and the steps being taken to resolve it. Continue to offer technical knowledge where appropriate to address gaps in user knowledge.
Environment Configuration: Set up, configure, and troubleshoot more advanced test environments based on customer inputs and system specifications to replicate reported issues and validate software functionality.
System Analysis: Analyze product performance and behavior using advanced technical expertise and product knowledge to determine whether it aligns with intended functionality.
Issue Escalation: When software does not function as designed, not only document the discrepancy but also collaborate with internal teams to develop and propose solutions. For critical customer issues, work closely with support leadership and act as a mentor or lead for other team members during the escalation process. When needed, serve as an additional escalation point for high-severity or critical customer issues and assist support leadership with decision-making on escalations.
Feature Request Documentation: If the solution is functioning as designed but additional functionality is required by the customer, oversee the gathering of detailed requirements and submit comprehensive feature requests for potential product enhancements to the development team.
Collaboration: Work closely with cross-functional teams, including support leadership, development, engineering, and product management, to ensure effective resolution of issues and communication of customer needs.
Customer Education: Provide end users with guidance and technical education to resolve knowledge-related issues, ensuring they are able to fully utilize the solution's capabilities.
Continuous Improvement: Proactively contribute to the development of internal support best practices and stay updated on Fortra's solutions, industry best practices, and evolving customer needs to continuously improve the quality of support provided. Demonstrate initiative in self‑directed learning and skill development to maintain senior‑level expertise.
Content Development: Contribute to knowledge base development by creating documentation, articles, or training materials for the broader support team.

Qualifications

Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent experience.
2+ years of experience in technical support, IBM i system analysis, or a related role, with a focus on complex software troubleshooting and issue resolution.
Strong understanding of IBM i system configurations, software testing, and troubleshooting methodologies.
IBM i administration experience, including software installations, PTF applications, networking, journaling, job scheduling, and work management tasks.
Proficiency in diagnosing complex technical issues and identifying root causes.
Excellent verbal and written communication skills, with the ability to clearly translate technical information to customers and internal teams.
Strong problem-solving skills and the ability to work independently and collaboratively to resolve issues.
Demonstrated ability to own issues from start to finish while working effectively within a team environment.
Familiarity with technical support tools, ticketing systems, and escalation processes.
Demonstrated experience working in a customer-facing role, with a focus on providing exceptional customer service and leading key projects or initiatives.
Evidence of proactive learning, professional development, or a self‑described commitment to lifelong learning.

Preferred Qualifications

Experience with Fortra solutions or related industry products.
Familiarity with enterprise software systems and environments.
Prior experience in documenting feature requests and collaborating with development teams.

Compensation: C$70,000.00 - C$80,000.00

At Fortra, we’re breaking the attack chain. Ready to join us? Visit our website to learn more about why employees choose to work for Fortra. Remember to connect with us on LinkedIn.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, veteran or disability status.

Apply About employer

More about this job

Responsibilities

Diagnose complex IBM i and Fortra software issues, reproduce customer environments, analyze system behavior, and guide customers toward timely resolutions. Escalate critical issues and collaborate with support, development, engineering, and product teams while documenting feature requests and creating support knowledge materials.

Requirements

Requires a bachelor's degree in computer science, information technology, or a related field, or equivalent experience, and at least two years of relevant technical support or IBM i experience. Candidates should have IBM i administration and troubleshooting expertise, strong customer communication and problem-solving skills, and the ability to own issues through resolution.

Skills

Technical Troubleshooting
IBM i System Administration
System Analysis
Software Testing
Root Cause Analysis
Customer Communication
Customer Education
Environment Configuration
Issue Escalation
Feature Request Documentation
Cross-Functional Collaboration
Knowledge Base Development
Problem-Solving
Networking
Journaling
Job Scheduling

Benefits

Competitive Benefits
Competitive Salaries
Personal and Professional Development Opportunities
Flexibility

Visa sponsorship

Not detected in the job text

Keywords

IBM i
Fortra Solutions
Technical Support
System Administration
System Configurations
Software Testing
Technical Troubleshooting
Root Cause Analysis
Software Installations
PTF Applications
Networking
Journaling
Job Scheduling
Work Management
Customer Service
Ticketing Systems
Escalation Processes
Enterprise Software
Feature Requests
Product Enhancements
Knowledge Base
Technical Documentation
System Analysis
Environment Configuration
Cross-Functional Collaboration

Report this job