Technical support specialist – information technology (IT)

• Location 225 Main St suite EWoodstock, ONN4S 1T1
• Work location On site
• Salary$33.00HOUR hourly / 40 hours per week
• Terms of employment Permanent employmentFull time
• Morning, Day, Evening, On call, Overtime available
• Starts as soon as possible
• Benefits: Health benefits, Financial benefits, Other benefits
• vacancies 3 vacancies
• Source Job Bank #3672073

Overview

Languages

English

Education

• College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years

Experience

2 years to less than 3 years

On site

Work must be completed at the physical location. There is no option to work remotely.

Work setting

• Private company, corporation or industry

Responsibilities

Tasks

• Report on the performance of computer systems and networks
• Respond to users experiencing difficulties with computer
• Consult user guides, technical manuals and other documents to research and implement solutions
• Provide advice and training to users in response to identified difficulties
• Collect, organize and maintain a problems and solutions log for use by other technical support analysts
• Provide business systems, network and Internet support to users in response to identified difficulties
• Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
• Perform Web-server backup and recovery operations
• Provide customer service
• Manage incidents

Supervision

• No supervision responsibility

Additional information

Security and safety

• Criminal record check

Transportation/travel information

• Own transportation
• Own vehicle
• Willing to travel
• Willing to travel overnight
• Valid driver's licence
• Public transportation is available

Work conditions and physical capabilities

• Fast-paced environment
• Work under pressure
• Tight deadlines
• Repetitive tasks
• Attention to detail
• Sitting
• Combination of sitting, standing, walking
• Bending, crouching, kneeling

Personal suitability

• Accurate
• Client focus
• Efficient interpersonal skills
• Excellent oral communication
• Excellent written communication
• Initiative
• Judgement
• Organized
• Team player
• Ability to multitask
• Time management
• Honesty

Benefits

Health benefits

• Dental plan
• Health care plan
• Paramedical services coverage
• Vision care benefits

Financial benefits

• Bonus
• Gasoline paid
• Mileage paid
• Registered Retirement Savings Plan (RRSP)

Other benefits

• Free parking available
• Learning/training paid by employer
• Parking available