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Added 5 mins ago
A
Cloud Engineering Intern
Aptiv
Ottawa, ON
- Full-time
…work closely with experienced engineers while gaining hands-on experience in software development, cloud technologies, and modern engineering…
Added 5 mins ago
A
HVP/Cert Engineering Intern
Aptiv
Ottawa, ON
- Full-time
…features on platforms such as ARM and IA. You will gain hands-on experience working on real-world projects while contributing to the development of world-class system software for…
Added 5 mins ago
A
HVP/Cert Engineering Intern
Aptiv
Ottawa, ON
- Full-time
…features on platforms such as ARM and IA. You will gain hands-on experience working on real-world projects while contributing to the development of world-class system software for…
Added 5 mins ago
A
HVP/Cert Engineering Intern
Aptiv
Ottawa, ON
- Full-time
…features on platforms such as ARM and IA. You will gain hands-on experience working on real-world projects while contributing to the development of world-class system software for…
Added 5 mins ago
A
Cloud Software Engineer Intern
Aptiv
Ottawa, ON
- Full-time
…work closely with experienced engineers while gaining hands-on experience in software development, cloud technologies, and modern engineering…
Added 5 mins ago
A
Cloud Engineer Intern
Aptiv
Ottawa, ON
- Full-time
…work closely with experienced engineers while gaining hands-on experience in software development, cloud technologies, and modern engineering…
Added 5 mins ago
A
Engineering Intern
Aptiv
Ottawa, ON
- Full-time
…work closely with experienced engineers while gaining hands-on experience in software development, cloud technologies, and modern engineering…
Added 5 mins ago
A
Cloud Engineer Intern
Aptiv
Ottawa, ON
- Full-time
…work closely with experienced engineers while gaining hands-on experience in software development, cloud technologies, and modern engineering…
Added 5 mins ago
MA
AI Architech
Meeru AI Inc
Remote, Canada
- Other
- Remote
We deploy on customer terms - SaaS multi-tenant, SaaS single-tenant, and on-premises - across AWS, Azure, and GCP. Our customers are Fortune 500 finance teams who require data isolation,…
Added 20 mins ago
GD
Co-op Winter 2027 – Project Engineer - 8 to 12 months
General Dynamics Missions System International
Ottawa, ON
- Internship
General Dynamics Mission Systems - Canada has a requirement for a Junior Project Engineer to join the International TacCIS group. The successful candidate will be expected to work alongside…
Added 1 hour ago
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Senior Front End / Full Stack Software Engineer
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We’re seeking a highly skilled Senior Front End / Full Stack software engineer with deep expertise in Javascript/React.
Added 2 hours ago
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Winter Co-op 2027 - Data Engineering
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Toronto, ON
- Full-time
As a Data Engineer Co-op, you’ll gain hands-on experience building and supporting the data systems that power business insights and decision-making. You’ll work with modern data tools and…
Added 2 hours ago
M
Winter Co-op 2027 - Data Engineering
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Waterloo, ON
- Full-time
As a Data Engineer Co-op, you’ll gain hands-on experience building and supporting the data systems that power business insights and decision-making. You’ll work with modern data tools and…
Added 2 hours ago
CI
Network Engineer- DNS/Migration/IMS
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Brampton, ON
- Contract
Network Engineer- DNS/Migration (Telecom) in Brampton, ON, Canada (Day-1 onsite), immediately who has strong experience in Wireless, Wireline and different 3GPP Releases along with Test…
Added 2 hours ago
SE
Engineer in Training (EIT)
Sangster Engineering Ltd
Amherst, NS
- Full-time
We are hiring an entry-level engineer (mechanical or electrical) to join our R&D team. You will help take new products from the first sketch through prototyping, testing, certification and…
Added 2 hours ago
B
Staff Software Development Engineer – Linux Endpoint
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- Full-time
As Staff Software Development Engineer, you'll be the Linux kernel authority for the runtime enforcement layer of our Identity Security Platform. These components decide, in-kernel, whether…
Added 2 hours ago
B
Software Development Engineer macOS
BeyondTrust
Canada
- Full-time
At least 2 years’ commercial software engineering experience for the Software Development Engineer level; typically, 5 or more years, including demonstrable technical leadership, for the…
Added 2 hours ago
E
Tests and Validations Specialists
EERS
Montreal, QC
- Full-time
…of product design. Reporting to the Senior Hardware Design Engineer, and under supervision of the EMC specialist, we expect them to perform a variety of tasks ranging from design to…
Added 2 hours ago
SI
Application Developer Software Engineer
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Toronto, ON
- Contract
Job Title: Application Developer Software Engineer
Added 2 hours ago
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Machine Learning Engineer
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Added 2 hours ago
Infrastructure Solutions Group Channel Sales Engineer
Lenovo
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Managing the positive partner and customer experience through technological frameworks and methodologies
Added 2 hours ago
FF
Genesys Systems Engineer
Forward Financing
Remote, Canada
- $105,000 to $128,000 CAD / year
- Full-time
- Remote
…Work®, Forward is investing in its employees, technology, and customer experience – with long-term success in mind every step of the…
Added 2 hours ago
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Director, Partner Solution Engineer
Docker
Remote, Canada
- Full-time
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…drive partner technical readiness, co-innovation, and mutual customer success while building repeatable models for partner engagement at…
Added 2 hours ago
GD
System Engineering - Platforms
General Dynamics Missions System International
Ottawa, ON
- Full-time
We are seeking a Platforms Systems Engineer to provide technical leadership for the development, integration, and validation of vehicle-level communications systems. The Platforms Team…
Added 2 hours ago
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Senior Front End / Full Stack Software Engineer
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We’re seeking a highly skilled Senior Front End / Full Stack software engineer with deep expertise in Javascript/React.

Forward Financing

Genesys Systems Engineer

Remote, Canada

Remote

$105,000 to $128,000 CAD / year · Full-time

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Job details

Pay: $105,000 to $128,000 CAD / year
Job type: Full-time
Workplace: Remote
Posting language: English
Posted: Oct 12, 2026

Original job description

Forward Financing is a financial technology company based in Boston, Massachusetts with team members throughout the United States, Dominican Republic, and Canada. The company is on a mission to unlock the capital that fuels small businesses across America. Recognized as a Best Place to Work by Built In Boston and certified as a Great Place To Work®, Forward is investing in its employees, technology, and customer experience – with long-term success in mind every step of the way.

As a Genesys Systems Engineer, you will play a key role in supporting our contact center platform by applying your technical expertise. You will collaborate closely with cross-functional stakeholders and Salesforce colleagues to translate business requirements into integrations and routing solutions across voice, SMS, and email. You will assist in maintaining system health, troubleshoot technical issues, implement simple features, and ensure a seamless, optimized experience for both our customers and agents.

In this role you will:

Provide support and assist in maintaining the Genesys contact center platform.
Assist in the configuration, management, and continuous optimization of contact center routing, IVR, and omnichannel workflows.
Help support our omnichannel setup that integrates SMS, Voice, and Email communications.
Develop a deep understanding of our Genesys flow logic to assist with ongoing enhancements.
Implement simple features and scalable solutions to business and technical problems to enhance the customer and agent experience.
Collaborate with cross-functional business stakeholders, gathering requirements and assisting in translating them into technical designs.
Troubleshoot platform issues, assist in resolving incidents, and support the long-term health and stability of the system.
Assist in monitoring system performance, capacity, and support integrations with our internal CRM and other third-party tools.
Work with colleagues in Salesforce to support feature co-development.

Why you should apply:

Impactful Support: You will have the opportunity to support and help maintain a critical platform that directly impacts our core business operations.
Mission driven company: Forward is a trusted source of fast, flexible funding for small businesses that have often been underserved by traditional financing options. When you join the team, you will help ensure all small businesses have access to the financial support they need to succeed.
Flexibility is a top priority: Our employees are empowered to choose where they want to work (whether that’s from home, in the office, or a combination of both) with flexible hours.

Role Requirements:

2-4 years of experience in a related telecom role, such as a Genesys Administrator or Engineer (Genesys Cloud CX experience preferred).
Solid technical expertise in the Genesys platform, including routing, basic API integrations, and omnichannel capabilities.
Familiarity with digital campaign management (SMS and email journeys) and autodialer campaign management.
Good understanding of telecom concepts, WebRTC troubleshooting, phone provisioning, edge/trunk configuration, and carrier routing.
Track record of working with technical support and telecom carriers to help resolve incidents (P1s/P2s).
Knowledge of Salesforce and experience integrating it with contact center systems.
Demonstrated ability working directly with business stakeholders to gather requirements.
Strong problem-solving skills and the ability to think critically when resolving platform issues.
Excellent written and verbal communication abilities.

Compensation:

Annual Targeted Salary: $105,000-$128,000 CAD

Annual Target Bonus: 10%

At Forward Financing, we're committed to fair and transparent compensation. We believe in providing a compensation package that recognizes your skills, experience, and the unique value you bring to our team. We take a market-based approach to pay, regularly reviewing benchmark data to ensure our compensation remains competitive, equitable, and aligned with our performance-driven culture.

Final offers are determined by a variety of factors, including the candidate's qualifications, relevant experience, specific skills, and internal equity. This approach ensures that our compensation is competitive and equitable. Your recruiter will provide specific details on the expected base and variable earnings as it pertains to this specific role. This position is to fill an existing vacancy.

Total Rewards:

Additionally, we offer a comprehensive total rewards package, including but not limited to: medical, dental, vision, a flexible time-off policy, paid parental leave, RRSP match, wellness reimbursement, volunteering days, annual professional development budget, and charitable donation match.

Forward is proud to be a remote-first company, keeping workplace flexibility a top priority for our employees. As a business, we are focused on impact; we are more concerned with your contributions to the success of the company than where you get your work done. To help facilitate in-person collaboration, employees are welcome to work from one of our premiere office locations.

When we aren’t collaborating to drive business and support our customers, we’re finding virtual and in-person ways to get to know our colleagues, celebrate team wins, and have fun together!

Our Culture: The Forward Compass

The Forward Compass is the standard we hold for ourselves and one another - guiding how we lead, collaborate, and show up every day to move in the same direction.

Back the Builders: We are wired to fuel customer progress, not just provide support.
Rooted in People: We create an environment that balances deep connection with the extreme ownership and honesty required to reach our highest potential.
Flying V: We move through coordinated effort with speed and urgency to achieve what no individual could do alone.
Always Forward, Never Finished: We pursue growth with a relentless drive that keeps us ahead of the competition.

About Us:

Forward Financing is a fintech company based in Boston, Massachusetts with team members throughout the United States, Dominican Republic, and Canada. The company is on a mission to unlock the capital that fuels small businesses across America. Whether facing challenges accessing traditional financing or simply needing a convenient, flexible solution, Forward is committed to funding more of the millions of small businesses nationwide. By simplifying the requirements, streamlining the process, and using advanced proprietary technology, Forward is often able to deliver approvals within hours and funds that same day – giving more businesses the financial opportunity they need to thrive. Plus, with their dedicated teams and award-winning service, customers get personalized support when they need it most.

Since 2012, Forward has expanded access to capital by providing over $4.8 billion in funding to more than 92,000 small businesses. The company is A+ rated by the Better Business Bureau with an Excellent / 4.7 stars rating on Trustpilot.com. Recognized as a Best Place to Work by Built In Boston and certified as a Great Place To Work®, Forward is dedicated to empowering both its team and the customers they serve, helping them succeed and thrive.

Equal Opportunity Employment Information

It is the policy of Forward Financing to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. We welcome and encourage applications from people with disabilities. Please let us know should you require any accommodations. As part of our commitment to a streamlined and equitable hiring experience, we use AI tools to assist with candidate screening and assessment.

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More about this job

Responsibilities

You will support and maintain the Genesys contact center platform by configuring routing, IVR, and omnichannel workflows. Additionally, you will collaborate with cross-functional stakeholders to translate business requirements into technical designs and troubleshoot platform incidents.

Requirements

Candidates must have 2-4 years of experience in a telecom role, specifically with Genesys Cloud CX. Strong technical expertise in routing, API integrations, and Salesforce, along with excellent communication and problem-solving skills, is required.

Skills

Genesys Cloud CX
Contact center routing
IVR configuration
Omnichannel workflows
SMS integration
Voice communication
Email communication
Salesforce
API integrations
Telecom concepts
WebRTC troubleshooting
Phone provisioning
Edge/trunk configuration
Carrier routing
Digital campaign management
Problem-solving

Benefits

Medical insurance
Dental insurance
Vision insurance
Flexible time-off policy
Paid parental leave
RRSP match
Wellness reimbursement
Volunteering days
Annual professional development budget
Charitable donation match

Remote locations

Alberta, Canada
Ontario, Canada

Remote locations (standardized)

Alberta, Canada
Ontario, Canada

Visa sponsorship

Not detected in the job text

Keywords

Genesys
Systems Engineer
Contact Center
Fintech
Salesforce
Telecom
IVR
Omnichannel
WebRTC
API
Routing
SMS
Email
CRM
Cloud CX
Edge configuration
Trunk configuration
Carrier routing
Digital campaign management
Autodialer
Technical support
Incident management
Capacity planning
System health
Business requirements
Technical design
Remote-first
Financial technology

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