Jobs in Canada

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HVAC Journeyperson UA787
BGIS
Toronto, ON
- Full-time
313A License, and minimum G2 Gas License required
Added 2 months ago
Temporary works design specialist
Aecon
Fredericton, NB
The successful candidate will work closely with engineering, construction, estimating, planning, procurement and project controls teams to ensure temporary works solutions are safe,…
Added 2 months ago
Environmental Science & Policy Manager
Inuvialuit Regional Corporation
Inuvik, NT
Applicants must have:
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Manager, 3rd Party Approvals, Consents, & Permits
AtkinsRéalis
Toronto, ON
- Full-time
We're AtkinsRéalis, a world-class engineering services and nuclear organization. We connect people, data and technology to transform the world's infrastructure and energy systems. Together,…
Added 2 months ago
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(Fastwater Staffing) Satellite Electrical Propulsion (PROP) System Engineer | Montreal, Canada [Full Relocation Package]
HIKINEX
Canada
- Full-time
· B.Sc. in Electrical Engineering, Aerospace, or Physics with 8+ years of electrical propulsion engineering experience on LEO/MEO platforms.
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Program Manager, EOR
Rippling
Toronto, ON
- $65,460 to $109,100 CAD / year
As an EOR HR Operations Program & Enablement Manager, you will manage the systems, processes, and knowledge base for Rippling's Employer of Record (EOR) HR and Operations teams. You will…
Added 2 months ago
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Senior NPI Product Engineer
Semtech
Ottawa, ON · CAN - Ottawa, ON
- Full-time
Semtech's New Product Introduction (NPI) Product Engineering Team is the central engineering function behind every new product we bring to market. Our team of focused and talented engineers…
Added 2 months ago
JS
AI Product Owner
Jonas Software
Toronto, ON · Canada - Toronto - Ontario
- Full-time
We are hiring a hands-on AI Product Owner to serve as the primary product interface between our partners and our engineering teams. CPP is in the middle of a defining transition, migrating…
Added 2 months ago
Structural Engineer
Hatch
Saskatoon, SK
…best-in-class team leverages methodologies, governance and systems that are unparalleled in the engineering space. Are you looking for an opportunity to join a diverse group of…
Added 2 months ago
C&
Senior Financial Analyst – Operations Finance
Communications & Power Industries (CPI)
Georgetown, ON
- Full-time
…backbone of modern-day commercial and military communications systems, assist in diagnosing medical conditions, empower scientific discoveries and space exploration, and much…
Added 2 months ago
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Principal Consultant, Impact Assessment & Regulatory Strategy
ERM
Calgary, AB · Smithers, BC · Vancouver, BC · Yellowknife, NT · Saskatoon, SK · Whitehorse, YT
- $109,900 to $147,300 CAD / year
- Full-time
Bachelor's degree or higher in environmental sciences, environmental engineering, environmental management, or a related field, or equivalent experience.
Added 2 months ago
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Senior Internal Auditor/Auditeur interne principal
MDA
Halifax, NS · Brampton, ON · Sainte-Anne-de-Bellevue, QC
- Full-time
…partner to the global space industry. A robotics, satellite systems and geointelligence pioneer with a 55-year+ story of world firsts and more than 450 missions, MDA Space is a global…
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Manager IT - Internal Audit/Gestionnaire de l'audit des ti, audit interne d'entreprise
MDA
Halifax, NS · Brampton, ON · Sainte-Anne-de-Bellevue, QC
- Full-time
…partner to the global space industry. A robotics, satellite systems and geointelligence pioneer with a 55-year+ story of world firsts and more than 450 missions, MDA Space is a global…
Added 2 months ago
S&
Senior Underground Transmission Line Engineer 2 - Grid
Sargent & Lundy
Calgary, AB
- Full-time
This position is based on a hybrid work schedule and will require in-office work 3 days per week
Added 2 months ago
S&
Lead EHV Transmission Line Engineer 2 - Grid
Sargent & Lundy
Calgary, AB
- Full-time
This position is based on a hybrid work schedule and will require in-office work 3 days per week
Added 2 months ago
S&
Lead Underground Transmission Line Engineer 2 - Grid
Sargent & Lundy
Calgary, AB
- Full-time
This position will offer you the ability to apply and expand your knowledge of underground transmission line engineering, including routing, duct bank configurations, manhole placement and…
Added 2 months ago
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Senior Genesys Systems Engineer
Forward Financing
Remote, Canada
- Full-time
- Remote
As Senior Genesys Systems Engineer, you will shape the future of our contact center platform by leveraging your deep technical expertise as our primary subject matter expert and…
Added 2 months ago
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Manager, Security Operations
Forward Financing
Remote, Canada
- $172,000 to $237,000 CAD / year
- Full-time
- Remote
Own the security of our corporate systems (SaaS applications and endpoints) including configuration hardening and vulnerability/patch oversight.
Added 2 months ago
Sales Representative - Mechanical Division
Price Industries Limited
Calgary, AB
…candidate must have a thorough understanding of mechanical systems to be able to make optimal selections and designs of products listed…
Added 2 months ago
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Housekeeping Manager - TownePlace Suites Woodstock, ON
Hotel Equities
Woodstock, ON
- $46,000 to $48,000 CAD / year
- Full-time
Coordinates housekeeping work with related departments such as front desk, engineering, banquet services and room services
Added 2 months ago
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Principal Architect - Post Secondary Education
Stantec
Calgary, AB
- Full-time
Demonstrate general knowledge of building construction systems, constructability, materials, and industry associated standards.
Added 2 months ago
CC
Manual Machinist
Curtiss-Wright Corporation
Mississauga, ON · Canada-Mississauga (Indal)
- Full-time
Curtiss-Wright's Indal Technologies specializes in helicopter securing and traversing systems, marine hangar doors, sonar handling systems, towed line array handling systems, sonar domes,…
Added 2 months ago
BP
Head of Machine Learning - Aquaeye
BLANKSLATE Partners
Remote, Canada
- Full-time
- Remote
Lead the design and evolution of signal processing and machine learning architectures for production systems.
Added 2 months ago
Tooling Operations and Maintenance Lead
BWXT
Cambridge, ON
…operations. The position plays a key role in improving tooling systems, reducing downtime, and ensuring compliance with internal safety and quality standards while leading complex tooling…
Added 2 months ago
Staff Product Designer, Login and MFA (Auth0)
Okta
Toronto, ON
…have real ownership, influencing product direction alongside engineering and product management while shaping experiences that reach millions of people…

Forward Financing

Senior Genesys Systems Engineer

Remote, Canada

Remote

Full-time

Apply on jobs.ashbyhq.com About employer

Applications open in a new tab.

Job details

Job type: Full-time
Workplace: Remote
Remote eligibility: Canada listed. Check the posting for province restrictions.
Posting language: English
Posted: Aug 18, 2026

Original job description

Forward Financing is a financial technology company based in Boston, Massachusetts with team members throughout the United States, Dominican Republic, and Canada. The company is on a mission to unlock the capital that fuels small businesses across America. Recognized as a Best Place to Work by Built In Boston and certified as a Great Place To Work®, Forward is investing in its employees, technology, and customer experience – with long-term success in mind every step of the way.

As Senior Genesys Systems Engineer, you will shape the future of our contact center platform by leveraging your deep technical expertise as our primary subject matter expert and administrator. You will collaborate closely with cross-functional stakeholders and Salesforce colleagues to translate business requirements into robust integrations and scalable routing solutions across voice, SMS, and email. You will be the point person to maintain system health, troubleshoot advanced technical issues, and ensure a seamless, optimized experience for both our customers and agents.

In this role you will:

Act as a shared owner of the Genesys contact center platform, while functioning as the primary subject matter expert and system administrator.
Leverage your deep understanding of the Genesys platform to configure, manage, and continuously optimize contact center routing, IVR, and omnichannel workflows.
Navigate, manage, and optimize our complicated omnichannel setup that comprehensively integrates SMS, Voice, and Email communications.
Become an expert in our Genesys flow logic
Design and implement innovative, scalable solutions to complex business and technical problems to enhance the customer and agent experience.
Collaborate closely with cross-functional business stakeholders, gathering requirements and translate them into robust technical designs within the Genesys ecosystem.
Troubleshoot advanced platform issues, manage complex incidents, and ensure the long-term health and stability of the system.
Monitor system performance, capacity, and lead integrations with our internal CRM and other third-party tools.
Work with colleagues in Salesforce to co-develop features.

Why you should apply:

Impactful Ownership: You will have the autonomy to act as an owner and shape the future of a critical platform that directly impacts our core business operations.
Mission driven company: Forward is a trusted source of fast, flexible funding for small businesses that have often been underserved by traditional financing options. When you join the team, you will help ensure all small businesses have access to the financial support they need to succeed.
Flexibility is a top priority: Our employees are empowered to choose where they want to work (whether that’s from home, in the office, or a combination of both) with flexible hours.

Role Requirements:

5+ years of extensive experience as a Genesys Administrator, Engineer, or Architect (Genesys Cloud CX experience highly preferred).
Deep technical expertise in the Genesys platform, including:
- architecting solutions, advanced routing, API integrations, omnichannel capabilities
- Digital campaign management: Creating and maintaining many complex automated multi-channel, multi-touchpoint SMS and email journeys. This needs to include complex if/then logic to initiate, pause and cancel cadences based on CRM field values. And needs to coordinate with marketing to avoid overlap.
- Autodialer campaign management: Creating, recycling, and filtering many campaigns simultaneously
- Using Predictive Engagement features in Genesys to trigger outreach
Advanced understanding of telecom concepts, WebRTC troubleshooting, phone provisioning, edge/trunk configuration, and carrier routing
Proven track record working with Genesys Support, telecom carriers, and 3rd-party vendors to resolve major incidents (P1s/P2s) under strict SLAs
Strong knowledge of Salesforce, specifically including Salesforce Omnichannel and Salesforce Voice, with a proven track record of integrating these systems with Genesys.
Proven experience managing and troubleshooting a complicated omnichannel environment that encompasses SMS, Voice, and Email.
Demonstrated ability working directly with business stakeholders to gather requirements and design technical solutions to solve complex operational challenges.
Strong problem-solving skills and the ability to think critically when resolving complex platform issues.
Excellent written and verbal communication abilities, with a knack for translating technical jargon for non-technical stakeholders.

Compensation:

Annual Salary: $124,000 - $156,000 CAD
Annual Bonus: You have the potential to earn an additional 10% annual bonus.

At Forward Financing, we're committed to fair and transparent compensation. We believe in providing a compensation package that recognizes your skills, experience, and the unique value you bring to our team. We take a market-based approach to pay, regularly reviewing benchmark data to ensure our compensation remains competitive, equitable, and aligned with our performance-driven culture.

Final offers are determined by a variety of factors, including the candidate's qualifications, relevant experience, specific skills, and internal equity. This approach ensures that our compensation is competitive and equitable. Your recruiter will provide specific details on the expected base and variable earnings as it pertains to this specific role. This position is to fill an existing vacancy.

Total Rewards:

Additionally, we offer a comprehensive total rewards package, including but not limited to: medical, dental, vision, a flexible time-off policy, paid parental leave, RRSP match, wellness reimbursement, volunteering days, annual professional development budget, and charitable donation match.

Forward is proud to be a remote-first company, keeping workplace flexibility a top priority for our employees. As a business, we are focused on impact; we are more concerned with your contributions to the success of the company than where you get your work done. To help facilitate in-person collaboration, employees are welcome to work from one of our premiere office locations.

When we aren’t collaborating to drive business and support our customers, we’re finding virtual and in-person ways to get to know our colleagues, celebrate team wins, and have fun together!

Our Culture: The Forward Compass

The Forward Compass is the standard we hold for ourselves and one another - guiding how we lead, collaborate, and show up every day to move in the same direction.

Back the Builders: We are wired to fuel customer progress, not just provide support.
Rooted in People: We create an environment that balances deep connection with the extreme ownership and honesty required to reach our highest potential.
Flying V: We move through coordinated effort with speed and urgency to achieve what no individual could do alone.
Always Forward, Never Finished: We pursue growth with a relentless drive that keeps us ahead of the competition.

About Us:

Forward Financing is a fintech company based in Boston, Massachusetts with team members throughout the United States, Dominican Republic, and Canada. The company is on a mission to unlock the capital that fuels small businesses across America. Whether facing challenges accessing traditional financing or simply needing a convenient, flexible solution, Forward is committed to funding more of the millions of small businesses nationwide. By simplifying the requirements, streamlining the process, and using advanced proprietary technology, Forward is often able to deliver approvals within hours and funds that same day – giving more businesses the financial opportunity they need to thrive. Plus, with their dedicated teams and award-winning service, customers get personalized support when they need it most.

Since 2012, Forward has expanded access to capital by providing over $4.8 billion in funding to more than 92,000 small businesses. The company is A+ rated by the Better Business Bureau with an Excellent / 4.7 stars rating on Trustpilot.com. Recognized as a Best Place to Work by Built In Boston and certified as a Great Place To Work®, Forward is dedicated to empowering both its team and the customers they serve, helping them succeed and thrive.

Equal Opportunity Employment Information

It is the policy of Forward Financing to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. We welcome and encourage applications from people with disabilities. Please let us know should you require any accommodations. As part of our commitment to a streamlined and equitable hiring experience, we use AI tools to assist with candidate screening and assessment.

Apply on jobs.ashbyhq.com About employer

More about this job

Responsibilities

You will serve as the primary subject matter expert and administrator for the Genesys contact center platform, managing omnichannel routing and system health. Additionally, you will collaborate with cross-functional teams to design scalable technical solutions and integrate the platform with Salesforce and other third-party tools.

Requirements

Candidates must have 5+ years of experience as a Genesys Administrator or Engineer with deep expertise in architecting omnichannel solutions. Strong proficiency in Salesforce integration, telecom concepts, and the ability to translate complex technical requirements for business stakeholders is required.

Skills

Genesys Cloud CX
System administration
Omnichannel routing
IVR configuration
Salesforce integration
API integration
SMS campaign management
Email workflow management
Telecom concepts
WebRTC troubleshooting
Predictive engagement
Technical design
Incident management
Stakeholder collaboration
Problem-solving
Communication

Benefits

Medical insurance
Dental insurance
Vision insurance
Flexible time-off policy
Paid parental leave
RRSP match
Wellness reimbursement
Volunteering days
Professional development budget
Charitable donation match

Remote locations

Alberta, Canada
Ontario, Canada

Remote locations (standardized)

Alberta, Canada
Ontario, Canada

Visa sponsorship

Not detected in the job text

Keywords

Genesys
Genesys Cloud CX
Salesforce
Omnichannel
IVR
SMS
Email
API
WebRTC
Telecom
CRM
Fintech
System Administration
Routing
Predictive Engagement
Technical Architecture
Incident Management
Automation
Workflow Design
Capacity Planning
Edge Configuration
Trunk Configuration
Carrier Routing
Digital Campaigns
Autodialer
Stakeholder Management
Troubleshooting
System Health
Integration
Scalability

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Work requirements

Jobs in Canada