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Director, Business Development, Merchant Partnerships & Strategic Growth
Mastercard
Toronto, ON
Full-time
…restaurants, consumer packaged goods, and emerging digital platforms. Working closely with executive stakeholders internally and externally, this individual will identify new growth…
Senior Personal Banker - Investing
TD
Hamilton, ON
Full-time
Assist with maintaining a professional and inviting space in all common areas of the branch, adhering to premises, marketing, and/or regulatory guidelines; paying attention to the office…
Account Executive
Alternative Payments
Toronto, ON
$75,000 USD / year
Full-time
…the loop on money movement and laying the foundation for a platform that will reshape how service businesses operate…
Enterprise Account Executive
Alternative Payments
Toronto, ON
$150,000 USD / year
Full-time
…the loop on money movement and laying the foundation for a platform that will reshape how service businesses operate…
Vice President, Digital Commerce & Loyalty, US and Canada
Dairy Queen
Burlington, Ontario
Full-time
The role also provides strategic oversight of Dairy Queen’s Gift Card business - a growing commercial platform approaching $100MM in annual sales - ensuring seamless integration across…
Vice President, Digital Commerce & Loyalty, US and Canada
International Dairy Queen, Inc.
Burlington, Ontario
Full-time
The role also provides strategic oversight of Dairy Queen’s Gift Card business - a growing commercial platform approaching $100MM in annual sales - ensuring seamless integration across…
Vice President, Digital Commerce & Loyalty, US and Canada
International Dairy Queen, Inc.
Burlington, ON
Full-time
The role also provides strategic oversight of Dairy Queen’s Gift Card business - a growing commercial platform approaching $100MM in annual sales - ensuring seamless integration across…
Director of Revenue Operations
Riva International, Inc.
Canada
…establishing governance across Sales, Customer Success, Finance, and Marketing, or challenging whether a process or technology investment is actually delivering business…
Senior GTM Partnerships Manager, Canada
Airwallex
Remote, Canada
$225,000 to $270,000 CAD / year
Full-time · Remote
Airwallex is the only unified payments and financial platform for global businesses. Powered by our unique combination of proprietary infrastructure and software, we empower over 250,000…
Digital - Senior Solution Architect / Solution Architect, Digital Architecture
Aritzia
Vancouver, BC
Full-time
…meet and exceed the vision and mission of the business. As the Senior Solution Architect / Solution Architect, Digital Architecture, you will support with the design, development, and…
Business Development Associate
Rival Technologies
Vancouver, BC
Rival Technologies is the tech arm of Rival Group and the team behind an enterprise-grade conversational insights platform that helps brands get closer to their customers through…
Added 1 day ago
Communications Specialist
TD
Halifax, NS · Markham, ON · Toronto, ON · Montreal, QC
Full-time
…communications, including letters, policy package updates, email campaigns, SMS messages, servicing communications, website content, FAQs, and other customer-facing materials. Working…
Senior Genesys Systems Engineer
Forward Financing
Remote, Canada
Full-time · Remote
As Senior Genesys Systems Engineer, you will shape the future of our contact center platform by leveraging your deep technical expertise as our primary subject matter expert and…
Account Executive, Exhibitor Sales
Info-Tech Research Group
London, ON · Toronto, ON
Full-time
Marketing Assets & Sales Enablement Material enables vendors to position their products to prospects, we allow vendors to license the data that is collected through the SoftwareReviews…
Product Solutions Manager Sr FCC
Fidelity Canada
Toronto, Ontario
Full-time
…This role focuses on ensuring the successful delivery of cross-platform initiatives by driving the implementation of cross-functional product strategy by maintaining alignment to the vision…
Communications Senior Associate
FanDuel
Toronto, ON
Full-time
Support the development and execution of communications and public affairs strategies for FanDuel Canada's marketing, Responsible Gaming, and Community Impact initiatives.
Communications Senior Associate
FanDuel
Toronto, ON
Support the development and execution of communications and public affairs strategies for FanDuel Canada's marketing, Responsible Gaming, and Community Impact initiatives.
Senior Product Manager
Phoenix (YC W21)
Toronto, Ontario
$150,000 to $180,000 CAD / year
Full-time
Founded in 2019, Phoenix is the most trusted telehealth platform in Canada, making specialist healthcare accessible to every Canadian, wherever they are. Our platform breaks down barriers…
Manager, Commercial Auto Underwriting
TD
Edmonton, AB · Saint John, NB · Halifax, NS · Markham, ON · Toronto, ON · Montreal, QC
Full-time
…Canada and the national leader in group insurance and affinity marketing. Our Life and Health business is the number one provider of critical illness insurance and direct life and health…
Account Executive
Alert Labs Inc.
Waterloo, ON
Full-time
· Develop leads from marketing initiatives and consistently meet outreach quotas (calls, emails, sequences)
Business Development Representative
Litmus
Toronto, ON
$65,000 to $75,000 CAD / year
Full-time
…real-time data from machines, systems, and sensors at the edge. Our platform sits at the intersection of edge computing, AI, and industrial operations, enabling some of the world’s largest…
Business Development Representative
Litmus
Remote, Canada
$65,000 to $75,000 CAD / year
Full-time · Remote
…real-time data from machines, systems, and sensors at the edge. Our platform sits at the intersection of edge computing, AI, and industrial operations, enabling some of the world’s largest…
TD Insurance, Senior Event Planner - Program Lead Qc
TD
Laval, QC
Full-time
…Canada and the national leader in group insurance and affinity marketing. Our Life and Health business is the number one provider of critical illness insurance and direct life and health…
Data Scientist II
TD
Toronto, ON
Full-time
Reporting to Senior Manager, Data Science, this role will help drive and support TD Wealth client engagement initiatives in analytical, process development, and execution capacities. This…
Added 1 day ago
Social Media Manager
TD
Halifax, NS · Markham, ON · Toronto, ON · Montreal, QC
Full-time
Reporting to the Senior Manager, Customer Experience, the Social Media Manager will lead the execution and ongoing evolution of TDI’s social media strategy across relevant platforms,…

Forward Financing

Senior Genesys Systems Engineer

Remote, Canada

Job type: Full-time
Workplace: Remote

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At a glance

Automatically prepared from the listing. Check the original description for the full requirements.

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Responsibilities

You will serve as the primary subject matter expert and administrator for the Genesys contact center platform, managing omnichannel routing and system health. Additionally, you will collaborate with cross-functional teams to design scalable technical solutions and integrate the platform with Salesforce and other third-party tools.

Requirements

Candidates must have 5+ years of experience as a Genesys Administrator or Engineer with deep expertise in architecting omnichannel solutions. Strong proficiency in Salesforce integration, telecom concepts, and the ability to translate complex technical requirements for business stakeholders is required.

Experience

5 to 10 years

Working hours

40 hours per week

Skills

Genesys Cloud CX
System administration
Omnichannel routing
IVR configuration
Salesforce integration
API integration
SMS campaign management
Email workflow management
Telecom concepts
WebRTC troubleshooting
Predictive engagement
Technical design
Incident management
Stakeholder collaboration
Problem-solving
Communication

Benefits

Medical insurance
Dental insurance
Vision insurance
Flexible time-off policy
Paid parental leave
RRSP match
Wellness reimbursement
Volunteering days
Professional development budget
Charitable donation match

Minimum pay

$124,000

Maximum pay

$156,000

Pay currency

CAD

Pay period

YEAR

Remote locations

Alberta, Canada
Ontario, Canada

Remote locations (standardized)

Alberta, Canada
Ontario, Canada

Visa sponsorship

Not detected in the job text

Keywords

Genesys
Genesys Cloud CX
Salesforce
Omnichannel
IVR
SMS
Email
API
WebRTC
Telecom
CRM
Fintech
System Administration
Routing
Predictive Engagement
Technical Architecture
Incident Management
Automation
Workflow Design
Capacity Planning
Edge Configuration
Trunk Configuration
Carrier Routing
Digital Campaigns
Autodialer
Stakeholder Management
Troubleshooting
System Health
Integration
Scalability

Original job description

Forward Financing is a financial technology company based in Boston, Massachusetts with team members throughout the United States, Dominican Republic, and Canada. The company is on a mission to unlock the capital that fuels small businesses across America. Recognized as a Best Place to Work by Built In Boston and certified as a Great Place To Work®, Forward is investing in its employees, technology, and customer experience – with long-term success in mind every step of the way.

As Senior Genesys Systems Engineer, you will shape the future of our contact center platform by leveraging your deep technical expertise as our primary subject matter expert and administrator. You will collaborate closely with cross-functional stakeholders and Salesforce colleagues to translate business requirements into robust integrations and scalable routing solutions across voice, SMS, and email. You will be the point person to maintain system health, troubleshoot advanced technical issues, and ensure a seamless, optimized experience for both our customers and agents.

In this role you will:

Act as a shared owner of the Genesys contact center platform, while functioning as the primary subject matter expert and system administrator.
Leverage your deep understanding of the Genesys platform to configure, manage, and continuously optimize contact center routing, IVR, and omnichannel workflows.
Navigate, manage, and optimize our complicated omnichannel setup that comprehensively integrates SMS, Voice, and Email communications.
Become an expert in our Genesys flow logic
Design and implement innovative, scalable solutions to complex business and technical problems to enhance the customer and agent experience.
Collaborate closely with cross-functional business stakeholders, gathering requirements and translate them into robust technical designs within the Genesys ecosystem.
Troubleshoot advanced platform issues, manage complex incidents, and ensure the long-term health and stability of the system.
Monitor system performance, capacity, and lead integrations with our internal CRM and other third-party tools.
Work with colleagues in Salesforce to co-develop features.

Why you should apply:

Impactful Ownership: You will have the autonomy to act as an owner and shape the future of a critical platform that directly impacts our core business operations.
Mission driven company: Forward is a trusted source of fast, flexible funding for small businesses that have often been underserved by traditional financing options. When you join the team, you will help ensure all small businesses have access to the financial support they need to succeed.
Flexibility is a top priority: Our employees are empowered to choose where they want to work (whether that’s from home, in the office, or a combination of both) with flexible hours.

Role Requirements:

5+ years of extensive experience as a Genesys Administrator, Engineer, or Architect (Genesys Cloud CX experience highly preferred).
Deep technical expertise in the Genesys platform, including:
- architecting solutions, advanced routing, API integrations, omnichannel capabilities
- Digital campaign management: Creating and maintaining many complex automated multi-channel, multi-touchpoint SMS and email journeys. This needs to include complex if/then logic to initiate, pause and cancel cadences based on CRM field values. And needs to coordinate with marketing to avoid overlap.
- Autodialer campaign management: Creating, recycling, and filtering many campaigns simultaneously
- Using Predictive Engagement features in Genesys to trigger outreach
Advanced understanding of telecom concepts, WebRTC troubleshooting, phone provisioning, edge/trunk configuration, and carrier routing
Proven track record working with Genesys Support, telecom carriers, and 3rd-party vendors to resolve major incidents (P1s/P2s) under strict SLAs
Strong knowledge of Salesforce, specifically including Salesforce Omnichannel and Salesforce Voice, with a proven track record of integrating these systems with Genesys.
Proven experience managing and troubleshooting a complicated omnichannel environment that encompasses SMS, Voice, and Email.
Demonstrated ability working directly with business stakeholders to gather requirements and design technical solutions to solve complex operational challenges.
Strong problem-solving skills and the ability to think critically when resolving complex platform issues.
Excellent written and verbal communication abilities, with a knack for translating technical jargon for non-technical stakeholders.

Compensation:

Annual Salary: $124,000 - $156,000 CAD
Annual Bonus: You have the potential to earn an additional 10% annual bonus.

At Forward Financing, we're committed to fair and transparent compensation. We believe in providing a compensation package that recognizes your skills, experience, and the unique value you bring to our team. We take a market-based approach to pay, regularly reviewing benchmark data to ensure our compensation remains competitive, equitable, and aligned with our performance-driven culture.

Final offers are determined by a variety of factors, including the candidate's qualifications, relevant experience, specific skills, and internal equity. This approach ensures that our compensation is competitive and equitable. Your recruiter will provide specific details on the expected base and variable earnings as it pertains to this specific role. This position is to fill an existing vacancy.

Total Rewards:

Additionally, we offer a comprehensive total rewards package, including but not limited to: medical, dental, vision, a flexible time-off policy, paid parental leave, RRSP match, wellness reimbursement, volunteering days, annual professional development budget, and charitable donation match.

Forward is proud to be a remote-first company, keeping workplace flexibility a top priority for our employees. As a business, we are focused on impact; we are more concerned with your contributions to the success of the company than where you get your work done. To help facilitate in-person collaboration, employees are welcome to work from one of our premiere office locations.

When we aren’t collaborating to drive business and support our customers, we’re finding virtual and in-person ways to get to know our colleagues, celebrate team wins, and have fun together!

Our Culture: The Forward Compass

The Forward Compass is the standard we hold for ourselves and one another - guiding how we lead, collaborate, and show up every day to move in the same direction.

Back the Builders: We are wired to fuel customer progress, not just provide support.
Rooted in People: We create an environment that balances deep connection with the extreme ownership and honesty required to reach our highest potential.
Flying V: We move through coordinated effort with speed and urgency to achieve what no individual could do alone.
Always Forward, Never Finished: We pursue growth with a relentless drive that keeps us ahead of the competition.

About Us:

Forward Financing is a fintech company based in Boston, Massachusetts with team members throughout the United States, Dominican Republic, and Canada. The company is on a mission to unlock the capital that fuels small businesses across America. Whether facing challenges accessing traditional financing or simply needing a convenient, flexible solution, Forward is committed to funding more of the millions of small businesses nationwide. By simplifying the requirements, streamlining the process, and using advanced proprietary technology, Forward is often able to deliver approvals within hours and funds that same day – giving more businesses the financial opportunity they need to thrive. Plus, with their dedicated teams and award-winning service, customers get personalized support when they need it most.

Since 2012, Forward has expanded access to capital by providing over $4.8 billion in funding to more than 92,000 small businesses. The company is A+ rated by the Better Business Bureau with an Excellent / 4.7 stars rating on Trustpilot.com. Recognized as a Best Place to Work by Built In Boston and certified as a Great Place To Work®, Forward is dedicated to empowering both its team and the customers they serve, helping them succeed and thrive.

Equal Opportunity Employment Information

It is the policy of Forward Financing to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. We welcome and encourage applications from people with disabilities. Please let us know should you require any accommodations. As part of our commitment to a streamlined and equitable hiring experience, we use AI tools to assist with candidate screening and assessment.

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