Personal Lines Team Lead

As an independently owned InsurTech MGA, Forward Insurance Managers Ltd. fuses traditional underwriting expertise with next-generation technology to deliver what brokers want: underwriting expertise and service that doesn't disappoint. If you're passionate about customer experience and happen to appreciate the colour fuchsia, you've found your people.

Location: London, ON or Campbell River, BC or Vancouver, BC

Key Accountabilities

• Lead, coach, and support a team of personal lines underwriters, providing guidance on risk selection, coverage, and broker communication.
• Manage daily workload distribution, priorities, and turnaround times to meet service and production targets.
• Underwrite complex and escalated risks within your authority level and act as the first point of referral for the team.
• Serve as an escalation point for broker concerns, resolving issues quickly and strengthening key relationships.
• Support onboarding and training of new underwriters in partnership with management.
• Monitor file quality and underwriting compliance and share trends and insights with management.
• Identify and drive process and technology improvements.
• Champion Forward's culture, values, and brand promise.

Qualifications

• 6–8 years in the personal lines insurance industry, including strong underwriting experience.
• 1–2 years in a team lead, supervisory, mentoring, or training role.
• CAIB, CIP, or CPIU designation required; [FCIP or equivalent an asset].
• Exceptional written and verbal communication skills, with the ability to coach, give constructive feedback, and build rapport with brokers and colleagues.
• Strong organizational and decision-making skills, with the ability to prioritize in a fast-paced environment.
• Advanced proficiency with MS Office and comfort learning new underwriting platforms; tech-savvy is essential in our environment.
• Collaborative, inclusive, and transparent leadership style.
• Successful completion of a criminal record check.

Salary Range: CAD $75,000-$90,000

*Actual pay may be below or above range based on candidates' knowledge, skills, and level of ability relative to expectations for the role applied to. Candidates with salary expectations outside of the range are encouraged to apply.