Administrative Lead (Etobicoke)
- Toronto, ON, Canada
- Etobicoke, ON, Canada
Full-time
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Job details
- Job type
- Full-time
- Apply by
- Posting language
- English
- Posted
Original job description
Foundation Physiotherapy and Wellness is a group of modern health care clinics located in Toronto. We are looking to add a full-time Administrative Lead at our Etobicoke location. This is the ideal job for a passionate and engaging service orientated candidate to work in a positive health care setting!
Company
Foundation Physiotherapy is a physiotherapist-owned and operated facility. We provide physiotherapy, chiropractic and massage therapy services to clients living and/or working in Toronto. At Foundation Physiotherapy, our focus is on delivering exceptional results and services, learning new techniques, advancing our capabilities, and making the healthcare environment fun!
Position Overview
We require enthusiastic individuals to regularly engage with clients, along with ensuring the clinic's experience is kept at a high quality. This position is catered to a candidate looking to gain administrative and managerial skills, along with utilizing their creative energy.
What We Offer
The ideal candidate would have previous customer service experience in gym/fitness settings, retail, or catering/hospitality. Experience with billing, invoicing, collections and creating email communication would be an asset. They should have flexibility in working mornings (starting at 8:00am) and afternoons (until 4:00pm).
Company
Foundation Physiotherapy is a physiotherapist-owned and operated facility. We provide physiotherapy, chiropractic and massage therapy services to clients living and/or working in Toronto. At Foundation Physiotherapy, our focus is on delivering exceptional results and services, learning new techniques, advancing our capabilities, and making the healthcare environment fun!
Position Overview
We require enthusiastic individuals to regularly engage with clients, along with ensuring the clinic's experience is kept at a high quality. This position is catered to a candidate looking to gain administrative and managerial skills, along with utilizing their creative energy.
What We Offer
- In-house wellness privileges, a health spending account and extended health benefits that cover drugs and dental
- Completion bonus
- Two weeks of paid vacation
- Increases in compensation are guaranteed yearly*
The ideal candidate would have previous customer service experience in gym/fitness settings, retail, or catering/hospitality. Experience with billing, invoicing, collections and creating email communication would be an asset. They should have flexibility in working mornings (starting at 8:00am) and afternoons (until 4:00pm).
- High quality interactions with clients
- Delivering client services such as inquiries, bookings, payments
- Payment reconciliation
- Weekly reporting of clinic stats
- Maintaining and managing accounts receivables
- Managing, training, and overseeing the client experience team
- Direct support to the clinic director with reporting and billing
- Administrative tasks as assigned
- Understanding and selling related health care services and products
- Developing and delivering company promotions and onsite marketing events
- Smiling, laughing and having a good time!
- Leadership
- Multitasking
- Detail and process oriented
- Meet deadlines
- Creative and energetic
- Telephone AND in-person communication skills
- Morning and afternoon hours should be available
More about this job
Responsibilities
Lead and oversee the client experience team while delivering high-quality client service, including inquiries, bookings, payments, and account management. Support the clinic director with reporting and billing, manage clinic statistics and accounts receivable, and develop promotions and onsite marketing events.
Requirements
The role seeks an enthusiastic, service-oriented candidate with customer service experience, ideally in fitness, retail, catering, or hospitality; experience with billing, invoicing, collections, and email communications is an asset. Candidates should demonstrate leadership, multitasking, attention to detail, deadline management, creativity, and strong telephone and in-person communication, and be available for morning and afternoon shifts.
Skills
- Leadership
- Multitasking
- Attention to Detail
- Process Orientation
- Deadline Management
- Creativity
- Energy and Enthusiasm
- Telephone Communication
- In-Person Communication
- Customer Service
- Billing and Invoicing
- Collections
- Payment Reconciliation
- Reporting
- Team Training and Oversight
Benefits
- In-House Wellness Privileges
- Health Spending Account
- Extended Health Benefits
- Prescription Drug Coverage
- Dental Coverage
- Completion Bonus
- Paid Vacation
- Guaranteed Annual Compensation Increases
Visa sponsorship
Not detected in the job text
Categories
- Administrative
- Healthcare
- Management & Leadership
- Customer Service & Support
- Marketing
Keywords
- Physiotherapy
- Chiropractic
- Massage Therapy
- Clinic Administration
- Client Experience
- Customer Service
- Bookings
- Payments
- Billing
- Invoicing
- Collections
- Payment Reconciliation
- Weekly Reporting
- Clinic Statistics
- Accounts Receivable
- Team Management
- Staff Training
- Email Communication
- Health Care Services
- Health Care Products
- Promotions
- Onsite Marketing Events
- Retail
- Fitness
- Hospitality