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Added 8 mins ago
PC
Systems Administrator
ProServeIT Corporation
Charlottetown, PE
- Full-time
Being the voice of ProServeIT to our customers! This means being the one who solves their technical problems or connects them to a more senior resource when required. To do this…
Added 23 mins ago
M
Senior Full Stack Java Engineer - Workforce Management (WFM)
Miratech
Canada
- Full-time
We are looking for a Senior Full Stack Engineer to join the Workforce Management product stream and build enterprise-scale solution supporting forecasting, capacity planning, scheduling,…
Added 53 mins ago
M
Senior Data Architect
Miratech
Toronto, ON · Greater Toronto Area, Canada
- Full-time
We are looking for a Senior Data Architect to design the end-to-end data platform for APEX. The platform ingests contact centre telephony and quality data from the Genesys A3S Snowflake…
Added 53 mins ago
M
Senior Data Architect
Miratech
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- Full-time
We are looking for a Senior Data Architect to design the end-to-end data platform for APEX. The platform ingests contact centre telephony and quality data from the Genesys A3S Snowflake…
Added 1 hour ago
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- Full-time
Deliver industry and technical expertise relating to taxation and assurance through client interactions, reports, technical work, management presentations and high-quality deliverables
Added 1 hour ago
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- Full-time
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- Full-time
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Added 1 hour ago
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- Full-time
Proactively identify and manage risks, issues, dependencies, and roadblocks, escalating significant matters to the Senior IT Program Manager as appropriate.
Added 2 hours ago
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Data Advisor
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Ottawa, ON · Hybrid - Ottawa
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Added 2 hours ago
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Ottawa, ON · Hybrid - Ottawa
- Full-time
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Added 2 hours ago
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Executive Director, Indigenous Economic Development
Government of Saskatchewan
Regina, SK
- Full-time
A post-secondary degree or an equivalent combination of education and experience, including senior level leadership and management experience, will be considered.
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- Full-time
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Added 4 hours ago
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Remote, Canada
- $70 to $100 CAD / hour
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Added 7 hours ago
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Added 9 hours ago
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Senior Accountant
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Four Seasons Hotels and Resorts

Manager, Project Delivery

Toronto, ON, Canada
Four Seasons Corporate Headquarters Toronto, Canada

Salary Range: $85,000 - $125,000 CAD · Full-time

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Job details

Pay: Salary Range: $85,000 - $125,000 CAD
Job type: Full-time
Apply by: Oct 31, 2026
Experience: 3+ years of project or program delivery experience managing cross-functional initiatives.
Posting language: English
Posted: Sep 28, 2026

Original job description

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Four Seasons Hotels and Resorts is a global, luxury hotel management company. We manage over 130 hotels and resorts and 50 private residences in 47 countries around the world and growing. Central to Four Seasons employee experience and social impact programming is the company’s commitment to supporting cancer research, and the advancement of diversity, inclusion, equality and belonging at Four Seasons corporate offices and properties worldwide. At Four Seasons, we are powered by people and our culture enables everything we do.

Manager, Project Delivery

The Manager, Project Delivery, is responsible for leading the successful delivery of a portfolio of technology initiatives, with a primary focus on technology-enabled transformation, process improvement and operational readiness. Reporting to the Director, People & Culture Technology (Portfolio & Delivery), this role brings structure, discipline and transparency to project execution from intake and planning through implementation, transition to operations and benefits realization.

Working across business functions, technology teams and external partners, the Manager serves as a trusted delivery partner, translating business priorities into executable plans, coordinating resources and dependencies, and ensuring effective governance, risk management and decision-making throughout the project lifecycle. This role also helps establish and continuously improve the project delivery practice for the function, including governance, standards, tools, reporting and resource-capacity management.

What You’ll Be Doing:

Project and Program Delivery

Lead multiple concurrent projects from initiation through closeout, using the delivery approach best suited to the work, including Waterfall, Agile and hybrid methods.

Define project scope, objectives, outcomes, deliverables, milestones, dependencies, assumptions, success measures and acceptance criteria in partnership with sponsors and business owners.

Develop and actively maintain integrated project plans, schedules, budgets, resource plans and delivery forecasts.

Coordinate end-to-end delivery across discovery, requirements, design, build or configuration, testing, change readiness, deployment, hypercare and transition to operations.

Facilitate project meetings and working sessions, ensuring clear decisions, actions, owners and due dates.

Proactively identify delivery risks, issues and blockers; lead resolution and escalate in a timely manner when decisions or intervention are required.

Ensure deliverables meet agreed quality standards and that project outcomes remain aligned to the approved business case and intended employee or business value.

Portfolio Governance and Reporting

Support the intake, assessment and prioritization of initiatives based on strategic alignment, business value, risk, urgency, dependencies and available capacity.

Maintain an accurate view of the assigned project portfolio, including health, milestones, financials, resources, risks, issues, decisions and interdependencies.

Prepare concise, decision-oriented reporting for project sponsors, governance forums and senior leaders, with clear visibility into progress, variances, trade-offs and required actions.

Establish and maintain project-level risk, issue, action and decision logs, while consolidating material items for portfolio-level governance.

Track project outcomes, benefits and lessons learned to support accountability and continuous improvement.

Resource and Capacity Management

Partner with functional leaders and delivery teams to forecast resource demand and understand available capacity across the portfolio.

Identify resource conflicts, capability gaps and sequencing constraints; develop options and recommendations to support prioritization and delivery decisions.

Coordinate internal resources, consultants and vendors across functions, regions and time zones, ensuring clear roles, commitments and handoffs.

Balance project demand with operational priorities and other in-flight initiatives, escalating capacity risks before they affect delivery.

Delivery Practice and Continuous Improvement

Help build and mature a consistent project delivery practice, including stage gates, governance routines, common templates, delivery standards and role clarity.

Develop and maintain practical project artifacts such as charters, plans, status reports, RAID logs, decision logs, resource plans, test plans, cutover plans and closure reports.

Promote fit-for-purpose delivery methods that provide appropriate control without creating unnecessary administration.

Coach project participants and business leads on delivery expectations, decision rights, governance and effective use of project tools.

Use delivery data and lessons learned to improve planning accuracy, execution quality and stakeholder experience.

Stakeholder, Vendor and Financial Management

Build trusted relationships with project sponsors, business leaders, TID partners, functional subject-matter experts and regional stakeholders.

Translate complex delivery information into clear messages, options and recommendations for technical and non-technical audiences.

Manage vendor and consulting-partner delivery against contracted scope, milestones, quality expectations, budget and responsibilities.

Support statements of work, estimates, purchase orders, invoices, financial forecasting and project budget tracking in partnership with Procurement and Finance.

Create alignment across stakeholders, surface decisions early and resolve conflicts constructively.

Change Readiness and Operational Transition

Partner with business owners and change leads to integrate communications, training, stakeholder engagement and adoption activities into project plans.

Ensure business readiness, support models, operational ownership, documentation and knowledge transfer are addressed before go-live.

Coordinate UAT planning and execution, defect triage, deployment readiness, cutover and hypercare activities.

Support post-implementation reviews and stabilization, ensuring outstanding actions are transitioned to accountable operational owners.

What You Bring:

Education and Professional Qualifications

Bachelor’s degree in a relevant discipline, or an equivalent combination of education and professional experience.

Project Management Professional (PMP), Agile or comparable project delivery certification preferred.

Change management certification, such as Prosci, is considered an asset.

Experience

3+ years of project or program delivery experience managing cross-functional initiatives.

Experience delivering business and/or technology projects from planning through implementation and operational transition.

Experience managing multiple concurrent projects in a matrixed environment.

Experience delivering projects related to enterprise applications, HR technology, cybersecurity, infrastructure, system development, integrations, or other technology-enabled business solutions.

Experience working with business stakeholders, technical teams, vendors, and external partners to achieve project objectives.

Experience with Workday or other enterprise platforms is an asset.

Experience with project governance, reporting, budgeting, resource coordination, and risk management.

Technical Skills and Knowledge

Working knowledge of project management practices, including scope, schedule, risk, resource, and stakeholder management.

Experience applying Agile, Waterfall, or hybrid delivery approaches.

Proficiency with project management tools such as Monday.com, Microsoft Project, Jira, or similar platforms.

Proficiency with Microsoft 365, including Excel, PowerPoint, Teams, and SharePoint.

Ability to prepare project status reports, dashboards, and stakeholder communications.

Working knowledge of business analysis, requirements gathering, testing, and implementation support.

Who You Are:

Organization and Discipline: Maintains control of multiple priorities, details and interdependencies in a dynamic environment.

Communication: Communicates clearly with stakeholders and adapts messages for different audiences.

Collaboration and Influence: Builds strong relationships and secures alignment across functions, levels, regions and external partners.

Problem Solving: Breaks down ambiguity, identifies root causes and develops practical options that move work forward.

Adaptability: Adjusts plans and methods as priorities change while maintaining focus on outcomes.

Risk Awareness: Identifies project risks and issues early and proactively supports mitigation efforts.

Business Acumen: Understands how projects support business goals and considers impacts to stakeholders and operations.

Global Mindset: Works effectively across cultures, regions and time zones and considers localization and regional requirements.

Continuous Improvement: Looks for ways to simplify delivery, strengthen standards and improve stakeholder experience.

Salary Range: $85,000 - $125,000 CAD

This role will be a Hybrid working model, which will require 3 days per week in the Four Seasons Corporate Office located at 20 York Mills Road, Toronto, Ontario

Four Seasons is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If contacted for an employment opportunity, please advise Human Resources if you require accommodation.

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More about this job

Responsibilities

Lead multiple technology-enabled projects from initiation through implementation, operational transition, and closeout, managing scope, schedules, budgets, resources, risks, and dependencies. Strengthen portfolio governance and delivery practices while coordinating stakeholders, vendors, change readiness, testing, deployment, and benefits tracking.

Requirements

A bachelor’s degree or equivalent education and professional experience is required, with at least three years of cross-functional project or program delivery experience. Candidates should have experience delivering business or technology projects, managing concurrent initiatives, and using project management methods and tools; PMP or Agile certification is preferred, and change management certification is an asset.

Skills

Project Delivery
Program Management
Project Governance
Agile
Waterfall
Risk Management
Resource Planning
Portfolio Management
Stakeholder Management
Vendor Management
Budget Management
Change Readiness
Business Analysis
Requirements Gathering
User Acceptance Testing
Operational Transition

Visa sponsorship

Not detected in the job text

Keywords

Project Management
Program Delivery
Portfolio Governance
Project Management Professional (PMP)
Agile
Waterfall
Hybrid Delivery
Monday.com
Microsoft Project
Jira
Microsoft 365
Excel
PowerPoint
Teams
SharePoint
Workday
Enterprise Applications
Human Resources Technology
Cybersecurity
Infrastructure
System Development
Integrations
Business Analysis
Requirements Gathering
User Acceptance Testing
Change Management
Prosci
Risk Management
Resource Capacity Management
Vendor Management

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