About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
Four Seasons Hotels and Resorts is a global, luxury hotel management company. We manage over 130 hotels and resorts and 50 private residences in 47 countries around the world and growing. Central to Four Seasons employee experience and social impact programming is the company’s commitment to supporting cancer research, and the advancement of diversity, inclusion, equality and belonging at Four Seasons corporate offices and properties worldwide. At Four Seasons, we are powered by people and our culture enables everything we do.
Platform Engineer, Central Integrations, Reliability & Performance
At Four Seasons, we create exceptional experiences for our guests, residents, and employees around the world. Behind those experiences are technology platforms and integrations that keep our operations connected, reliable, secure, and performing at their best.
We are seeking a Platform Engineer, Central Integrations, Reliability & Performance to support and evolve business-critical platforms, integrations, and services that power reservations, distribution, revenue optimization, guest experiences, and operational processes across our global portfolio.
Working as part of the Technology & Commercial Platforms organization, this role provides technical ownership of integrations, observability, operational analytics, dashboards, reporting, and platform reliability capabilities. The successful candidate will report to the Director, Central Systems and will work closely with Platform Engineers, Product Owners, Architects, Data Teams, Infrastructure, Security, DevOps/SRE, and technology partners to ensure reliable and scalable services.
This is a hands-on technical role spanning the full platform lifecycle, including solution design, integration engineering, monitoring, testing, deployment support, production operations, performance optimization, and continuous improvement.
What You’ll Be Doing:
Platform Engineering & Integration Services
- Provide technical ownership of enterprise integrations and related transaction flows.
- Support reservation, revenue management, distribution, guest profile, inventory, and operational data integrations.
- Design, implement, support, and optimize API-based, event-driven, and application integrations.
- Translate business and technical requirements into scalable, reliable, and supportable integration solutions.
- Support platform upgrades, releases, testing activities, and production deployments.
- Develop and maintain technical standards, support documentation, operational procedures, and reusable integration patterns.
- Ensure reliable and secure exchange of data across connected business systems.
Reliability Engineering, Monitoring & Observability
- Monitor platform availability, performance, transaction throughput, and operational health.
- Develop and maintain dashboards, service reporting, alerts, telemetry, and observability capabilities.
- Establish and track key performance indicators (KPIs), service level indicators (SLIs), service level objectives (SLOs), and platform performance metrics.
- Implement and improve logging, transaction tracing, operational analytics, and service monitoring practices.
- Analyze integration failures, data quality issues, synchronization errors, and performance bottlenecks.
- Partner with Infrastructure, Security, and DevOps/SRE teams to improve platform resilience and operational maturity.
- Use operational telemetry and business transaction data to identify optimization opportunities.
Analytics, Reporting & Operational Intelligence
- Own operational dashboards, reporting frameworks, and platform analytics.
- Develop service scorecards and operational metrics for business and technology stakeholders.
- Analyze transaction trends, incident patterns, service performance, and operational risks.
- Provide data-driven insights that support decision-making and platform improvements.
- Improve visibility into integration performance, service health, and operational outcomes.
Automation & AI-Assisted Operations
- Leverage AI-assisted capabilities, automation tools, and advanced analytics to improve operational efficiency.
- Identify opportunities to automate monitoring, reporting, validation, testing, and support activities.
- Evaluate emerging technologies that improve observability, reliability, and operational effectiveness.
- Support intelligent alerting, anomaly detection, and automated operational workflows where appropriate.
Incident, Problem & Service Management
- Participate in the day-to-day operation and support of business-critical platforms and integrations.
- Act as a technical escalation point for complex production issues.
- Perform root cause analysis and implement corrective actions for recurring issues.
- Support Incident, Problem, Change, Release, and Service Management processes.
- Participate in major incident response, production support, and post-incident reviews.
- Maintain support runbooks, troubleshooting guides, and operational documentation.
Collaboration & Engineering Excellence
- Collaborate with Platform Engineers, Architects, Product Teams, Data Teams, and business stakeholders.
- Partner with internal and external technology teams on platform enhancements and integration initiatives.
- Participate in solution design reviews, technical assessments, and modernization efforts.
- Contribute to engineering standards, best practices, and operational excellence initiatives.
- Mentor peers and share technical knowledge across teams.
- Promote a culture of automation, reliability, continuous learning, and continuous improvement.
What You Bring:
- Bachelor's degree in Computer Science, Engineering, Information Technology, Information Systems, or a related discipline.
- Equivalent combinations of education and relevant experience will be considered.
- 7+ years of experience supporting enterprise applications, integrations, platforms, or technology services.
- Experience supporting cloud-hosted and SaaS-based enterprise applications, digital products, integrations, or business-critical platforms.
- Experience supporting vendor-managed SaaS environments, including application monitoring, service reliability, integration management, operational analytics, and incident resolution.
- Experience supporting enterprise SaaS ecosystems, including integrations, transaction processing, monitoring, reporting, analytics, and operational support.
- Experience designing, implementing, and supporting enterprise integrations and APIs.
- Experience developing operational dashboards, reporting frameworks, observability solutions, and service analytics.
- Experience troubleshooting production issues, integration failures, performance bottlenecks, and data synchronization issues.
- Experience working with monitoring, telemetry, observability, and logging solutions.
- Experience supporting critical production environments with defined service levels and operational targets.
- Experience with reservation, revenue management, distribution, retail, e-commerce, loyalty, customer experience, or other transaction-intensive platforms is considered an asset.
- Experience supporting enterprise SaaS platforms, digital products, customer-facing applications, integrations, or transaction-intensive business systems is highly desirable.
- Experience in hospitality, travel, reservations, distribution, revenue management, retail, e-commerce, loyalty, customer experience, or similar industries is considered an asset.
- Experience supporting large-scale enterprise platforms and vendor-managed cloud services is considered an asset.
- ITIL Foundation certification is considered an asset.
- Cloud certifications such as Azure, AWS, or Oracle Cloud Infrastructure (OCI) is considered an asset.
- Experience supporting platform modernization, migration, or transformation initiatives is considered an asset.
- Experience with digital platform monitoring and observability solutions is considered an asset.
- Experience with automation, scripting, workflow orchestration, or operational analytics is considered an asset.
- Familiarity with SQL, PowerShell, Python, or similar technologies is considered an asset.
- Exposure to AI-enabled monitoring, analytics, observability, or operational support capabilities is considered an asset.
- Experience supporting high-availability, globally distributed, business-critical platforms is considered an asset.
- Familiarity with Site Reliability Engineering (SRE) principles and operational excellence practices is considered an asset.
Key Skills:
- Strong understanding of APIs, web services, microservices, event-driven architectures, and integration patterns.
- Experience with REST APIs, JSON, asynchronous processing, messaging, and modern integration technologies.
- Experience with monitoring and observability platforms such as Dynatrace, Splunk, Elastic, Datadog, Grafana, Azure Monitor, AppDynamics, or similar technologies.
- Understanding of telemetry, transaction tracing, logging, service monitoring, and operational analytics.
- Familiarity with cloud platforms and vendor-managed SaaS environments.
- Working knowledge of automation and scripting technologies such as Python, PowerShell, SQL, or similar tools.
- Understanding of CI/CD, automated testing, deployment processes, and DevOps practices.
- Understanding of security, authentication, API governance, SSL certificates, and secure integration practices.
Salary Range: $85,000 - $110,000 CAD
This role will be a Hybrid working model, which will require 3 days per week in the Four Seasons Corporate Office located at 20 York Mills Road, Toronto, Ontario
Four Seasons is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If contacted for an employment opportunity, please advise Human Resources if you require accommodation.
