About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
Four Seasons Hotels and Resorts is a global, luxury hotel management company. We manage over 130 hotels and resorts and 50 private residences in 47 countries around the world and growing. Central to Four Seasons employee experience and social impact programming is the company’s commitment to supporting cancer research, and the advancement of diversity, inclusion, equality and belonging at Four Seasons corporate offices and properties worldwide. At Four Seasons, we are powered by people and our culture enables everything we do.
Senior Software Engineer (Front End / Integration), Hospitality Operations Technology
We are seeking a skilled Software Engineer with a strong background in web UX/UI Developer to design and develop intuitive, user centered digital experiences across the Property Management System ecosystem. This role will support Four Seasons PMS Modernization by creating streamlined workflows and modern interfaces that improve hotel operations, employee productivity, and guest experiences.
The ideal candidate will have a proven track record of developing, solving complex technical problems, and delivering enterprise-level solutions in a cloud-first, agile environment. The PMS UX/UI Developer will work closely with Product Owners, Business Analysts, Hotel Operations, Enterprise Architecture, Development teams, and third-party vendors to translate business requirements into scalable, accessible, and engaging digital solutions.
What You’ll Be Doing:
User Experience Research
- Improved understanding of hotel operational needs, user pain points, workflow gaps, and future state opportunities.
Cross-Team Collaboration
- Engage with other functional teams (e.g., Salesforce, Oracle, SAP integration) to ensure successful integration between enterprise systems.
Front End Development
- Scalable, maintainable, and responsive application interfaces that support PMS related workflows and integrations.
Design Governance
- Standardized user experience patterns, reusable components, and design documentation across PMS applications.
User Testing and Validation
- Higher adoption, stronger usability, and better alignment between delivered solutions and hotel user needs.
Continuous Improvement
- Data driven enhancements that reduce friction, improve efficiency, and support platform adoption.
Agile Methodology and Project Management
- Operate within an Agile Framework, including sprint planning, daily stand-ups, and retrospectives.
- Manage project timelines, ensuring timely and high-quality deliverables.
Full Stack Development
- Actively participate in the development of both front-end (TypeScript, React.ts) and back-end (.NET, C#) components, setting a high standard for code quality and maintainability.
- Implement RESTful APIs, microservices, and other web services, ensuring they meet performance and security standards.
Quality Assurance and Testing
- Implement unit and integration tests to ensure high test coverage and application reliability.
- Optimize application performance, conducting thorough testing for speed, scalability, and resource utilization.
Continuous Improvement and Innovation
- Continuously improve development processes and tools, driving innovation within the team.
- Refactor legacy code, and reduce technical debt.
Security and Compliance
- Ensure that all applications adhere to security best practices, including secure coding practices, authentication and authorization mechanisms (OAuth, JWT), and data protection measures.
- Maintain compliance with industry standards and regulations, ensuring that all solutions are secure, compliant, and ready for production use.
Infrastructure and DevOps Collaboration
- Work closely with DevOps to manage cloud infrastructure (Azure), including monitoring, scaling, and optimizing resources for performance and cost-efficiency.
Other
- Perform other projects as requested by senior management.
What You Bring:
- 5+ years of experience in UX/UI design, front end development, or digital product design.
- Strong experience with Figma, Adobe XD, Sketch, Miro, or similar design platforms.
- Experience developing responsive web applications and mobile experiences.
- Experience with HTML5, CSS3, JavaScript, TypeScript, React, REST APIs, and Git.
- Experience within hospitality technology, travel, retail, or guest experience industries is considered an asset.
- Bachelor's degree or Master's in User Experience Design, Human Computer Interaction, Computer Science, Software Engineering, Information Technology, Digital Design, or a related field.
- Certifications considered an asset: Certified UX Professional, Google UX Design.
- Strong UX/UI design and front-end development experience is required.
- Experience designing enterprise SaaS applications, cloud platforms, or digital operational systems.
- Hospitality technology experience is preferred.
Technical Expertise
- Experience writing code using AI code writing tools.
- Strong understanding of microservices architecture and RESTful API design.
- Experience with cloud platforms (Azure) and DevOps practices (CI/CD, Docker, Kubernetes).
- Excellent experience and knowledge of Figma, Adobe XD, Miro, Microsoft Excel, Word, PowerPoint, and Visio.
- Knowledge of Opera Cloud PMS or other hospitality platforms, Payments, and digital guest channels is preferred.
Presentation Layer
- Expert skills developing in Typescript or Javascript (ES6+).
- Expert skills in modern in Runtime Javascript Services like node.js, deno, bun, workers or similar.
- Experience in React or similar front end framework.
- Expert skills in HTML5, CSS3, and responsive design principles.
- Strong experience with hooks, state management and component lifecycles.
- Experience building micro-apps and Micro-front ends with a DB layer.
Service Layer
- Experience in.NET development (C#, ASP.NET Core).
- Experience building microservices with a DB layer using .NET.
- Experience integrating web service calls and/or RESTful APIs, GRPC, GraphQL.
- Experience with Websockets, Authentication, Token security and authorization mechanisms (e.g., OAuth, JWT).
Project Management
- Strong skills in Agile methodologies, including sprint planning, task management, and risk mitigation.
Security and Compliance
- Proficiency in implementing secure coding practices, authentication/authorization mechanisms, and ensuring compliance with industry standards.
- Strong knowledge of UX/UI design principles, design systems, responsive design, accessibility standards, and front end development practices.
Problem-Solving and Troubleshooting
- Strong analytical skills to identify, diagnose, and resolve complex technical issues across the stack.
- Ability to optimize performance and scalability of applications in a production environment.
- Uses research, user feedback, and data to validate recommendations.
- Is comfortable discussing potential problems and sharing perspectives, observations, and concerns.
- Uses previous knowledge, experience, and intuition to identify the root cause of a problem.
- Breaks down problems into component parts and identifies links between them using logic and analysis.
Who You Are:
- Able to effectively prioritize and multi-task under tight deadlines.
- Excellent communication skills to articulate technical concepts to both technical and non-technical stakeholders.
- Ability to work cross-functionally with product managers, designers, DevOps, and other teams to drive successful outcomes.
- Presents complex user experience recommendations clearly and with sensitivity to others needs, cultures, background, and knowledge.
- Understanding of travel and hospitality industry an asset.
Integrity
- Demonstrates honesty, transparency, and ethical behavior.
- Builds trust and respect through consistent actions.
Influence
- Develops specific approaches to influencing and shaping the opinions of key stakeholders, develops a strategy for persuading others in advance.
- Takes into account the style and preferences of the other party, adapts own style appropriately and is able to use a range of different influencing styles and tactics to achieve required outcomes.
- Builds consensus around design decisions through collaboration and evidence based recommendations.
Project Management
- Strong skills in Agile methodologies, including sprint planning, task management, and risk mitigation.
Security and Compliance
- Proficiency in implementing secure coding practices, authentication/authorization mechanisms, and ensuring compliance with industry standards.
- Strong knowledge of UX/UI design principles, design systems, responsive design, accessibility standards, and front end development practices.
Problem-Solving and Troubleshooting
- Strong analytical skills to identify, diagnose, and resolve complex technical issues across the stack.
- Ability to optimize performance and scalability of applications in a production environment.
- Uses research, user feedback, and data to validate recommendations.
- Is comfortable discussing potential problems and sharing perspectives, observations, and concerns.
- Uses previous knowledge, experience, and intuition to identify the root cause of a problem.
- Breaks down problems into component parts and identifies links between them using logic and analysis.
Leadership
- Builds best practices and training to further technical mastery across the organization.
Accountability
- Takes ownership of deliverables.
- Focused on delivering exceptional Guest and Staff experiences that drive revenue and operational efficiencies.
- Holds self accountable for delivering results.
Collaboration
- Works effectively with cross-functional teams.
- Fosters a cooperative and supportive work environment.
Adaptability
- Responds well to change and embraces new challenges.
- Quickly adjusts to evolving technologies and business needs.
- Remains calm when plans or priorities change.
- Excellent people skills and ability to participate on multidisciplinary work teams.
Critical Thinking
- Analyzes situations thoroughly before making decisions.
- Solves problems creatively and effectively.
Communication
- Listens actively and encourages open dialogue.
- Write clean, maintainable, modular well-documented code.
- Ability to translate business requirements into technical solutions.
Salary Range: $90,000 - $125,000 CAD
This role will be a Hybrid working model, which will require 3 days per week in the Four Seasons Corporate Office located at 20 York Mills Road, Toronto, Ontario
Four Seasons is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If contacted for an employment opportunity, please advise Human Resources if you require accommodation.
