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Four20 Premium Market Ltd

Store Manager

Calgary, AB, Canada

Full-time

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Applications open in a new tab.

Job details

Job type: Full-time
Posting language: English
Posted: Oct 9, 2026

Original job description

THE ROLE

Reporting to the Assistant District Manager, the Store Manager owns the day-to-day of the store and the performance of the team. You spend the majority of your time leading the floor - hiring, training, coaching and scheduling - while managing the store’s financial performance, customer experience, safety and compliance. You lead by example in line with FOUR20 values, always protecting the interests of the company, the team and the customer.

ESSENTIAL FUNCTIONS

The basics: your store is open, your people are safe, and compliance is upheld at all times
Submit the weekly recap (Forms) and timecards by Monday 12pm, and complete the monthly store standards audit and manager survey
Lead and coach through the company vision and core values; nurture a safe, inclusive environment
Cascade Hub-set targets to the team and lead the planning to achieve them: revenue, average basket value, labour and budget
Plan to Hub-set budgets and sales forecasts, in partnership with the District Manager
Approve store expenditures within budgetary limits and District Manager approval (supplies, equipment, expense items)
Provide consistent communication, coaching and feedback to hold the team accountable to results
Run the store’s feedback loop and meeting cadence: weekly recaps, monthly store-standards reviews, Store Manager and office-hours meetings, and town halls
On the sales floor 5 days a week, leading by example and coaching in the moment; accountable for training and customer experience
Train and hold the team accountable for exceptional service through flawless execution of our We Pass program
Own the selection, training and relationship management of your team
Lead inventory counting, management and order receiving for the store
Complete a full inventory count monthly, and run an audit count whenever variance exceeds the set threshold
Own inventory movement, analysis of inventory results, product destructions and return management
Maintain and monitor store inventory levels and support loss-prevention initiatives
Execute visual merchandising as outlined by the Hub
Unpack boxes for inventory as required (boxes can weigh up to 30 lbs)
Own daily scheduling, applying our labour-optimization practices to support a great customer experience
Ensure staff complete required training, onboarding and ongoing functional training
Keep the store clean, safe and presentable for customers
Manage vacation / LOA / sick requests and tracking, and timecard approval for your location
Partner with HR and the District Manager to process employee changes for timely, accurate pay
Support successful trainings and performance / development meetings
Ensure the team uses current systems (e.g., Lightspeed, ADP Workforce Now)
Maintain in-depth knowledge of products and industry-wide product knowledge
Build and maintain strong relationships within the local community
Lead emergency response - a core part of this role: set up structure for unplanned events, support and direct staff, and secure the location and the safety of people
Own inspection readiness (Compliance, OHS, etc.)
Keep the store compliance binder current and ensure compliance is executed on the floor day-to-day
Keep the Health & Safety board up to date
Complete reporting and ticketing in Jetdocs
Manage the local security system and building access

WHAT YOU BRING

2+ years’ experience leading in a retail setting
3+ years of proven experience in a retail supervisory role (required)
5 years of customer service experience in retail (preferred)
Understanding of budget concepts and familiarity with a P&L
Post-secondary education in a business-related field and / or formal sales training (preferred)
Familiarity with CRM systems an asset
Good computer skills (Excel, Word, Outlook); POS experience an asset
Excellent customer service and communication skills
Well organized, detail-oriented, and decisive under pressure

PROVINCIAL LICENSING & COMPLIANCE

This role supervises and/or manages retail employees.
Ontario only: Must hold - or be able to obtain - the Retail Manager Licence (RML / CRML) required by the AGCO to supervise or manage cannabis retail employees, prior to performing any supervisory duties. *Non-negotiable*
Must be of legal age and remain compliant with all provincial licensing, legal and company regulations for working in the cannabis industry.

WORK ENVIRONMENT

Must be able to move and work at different store locations within the city they were hired for
Flexible schedule including weekends, evenings and holidays; additional time as business needs require
Minimal to no travel required

PHYSICAL DEMANDS

Must be able to lift up to 30 lbs
Must be able to stand for long periods of time
Indoor environment with known allergens

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More about this job

Responsibilities

The Store Manager is responsible for overseeing daily store operations, including team leadership, financial performance, and maintaining high standards of customer service. They also manage inventory, ensure regulatory compliance, and execute visual merchandising strategies.

Requirements

Candidates must have at least 2 years of retail leadership experience and 3 years of supervisory experience. A strong understanding of budget concepts and the ability to obtain a Retail Manager Licence for the cannabis industry are required.

Skills

Retail management
Team leadership
Inventory management
Customer experience
Budgeting
Financial performance
Staff training
Scheduling
Compliance
Visual merchandising
Loss prevention
Communication
Coaching
Conflict resolution
Operations management
Safety protocols

Visa sponsorship

Not detected in the job text

Keywords

Retail
Management
Cannabis industry
Inventory control
P&L
Budgeting
Sales forecasting
Merchandising
Compliance
OHS
Lightspeed
ADP Workforce Now
Customer service
Loss prevention
Staff scheduling
Training
Coaching
Retail Manager Licence
AGCO
Operations
Reporting
Security systems
Team development
Performance management
Inventory audit

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